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Please do not hesitate to contact us for help (Be sure to mark the 

SKU NUMBER

e.g., 

CW12

S0462

, and the 

TRACKING NUMBER

). 

Our COZIWOW team with factory direct after-sales service will reply within 24 
hours and will do our best to resolve the problem for you. Our services are available 
at any time.

For more information,please browse https://www.coziwow.com

b.The product is damaged / bent / cracked while you open the box

a.The outer box is damaged.

.

Thankyouforyourpurchase.

Wetakeyourpet’sneedsandwell-beingasthegreatestmission.

Whenyoureceivetheproduct,pleasemakesurethatallthepartsareintact.
Thenpleasebrowsetheentireinstallationmanualbeforeassembly.
Ifproblemsoccurunsatisfactorilyasfollows:

2

1

You need 

1

Tools required

2

1 person is needed

A Phillips head scre 

wdriver is required for 

the assembly of this 

product.

not included

Power tools should 

not be used to assemble 

this product.

 

c.The parts / accessories / assembly tools are missing.

d.The product is hard to assemble.

e.The instructions are not clear and can not be referred to.

f.The product has functional problems.

g.Other aspects that you are not satisfied wi

forPetsandFun

COZIWOW

Sincerely,
COZIWOWTeam

,

!

th.

Dear Customer,

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