User Manual
Page 1: ...User Manual ...
Page 2: ...o keep phone service trouble free we monitor the network 24 hours a day To enjoy all of the different calling features with Cox Digital Telephone as well as to learn more about this product simply follow the instructions and guidelines in this booklet If you should have any questions or have trouble finding what you are looking for you can visit us on the web 24 7 at www cox com www coxhelpcenter ...
Page 3: ... 10 Caller ID 11 Call Waiting 11 Call Waiting ID 13 Distinctive Ring 13 Long Distance Alert 13 900 976 Number Blocking 14 Priority Ringing 14 Selective Call Acceptance 15 Selective Call Forwarding 16 Selective Call Rejection 17 Speed Calling 18 Toll Restriction 19 Voice Mail 20 Voice Mail Quick Reference 22 International Calling 24 Operator Services 24 Taxes and Surcharges 25 Important Customer Sa...
Page 4: ... your Voice Mail messages at anytime Log in to your Cox Webmail account to set up Online Phone Tools StANDARD Features Your Cox Phone comes with the following features Anonymous Call rejection is a free feature The rest are pay per use features and are also available on a monthly subscription basis except for Call Trace which is available on a pay per use basis only For pricing details visit www c...
Page 5: ...30 minutes 4 A special callback ring alerts you if the line becomes available some phones ring normally 5 Lift the handset to automatically place the call 6 To cancel your Callback request 7 Lift the handset and listen for a normal dial tone 8 Press 9 Listen for the confirmation tone or announcement Hang up Note Does not work on 800 numbers 900 numbers numbers outside the specified service area or...
Page 6: ...s outside the specified area or lines where Call Forwarding and some other call services have been activated Three Way Calling Purpose Talk with two people in different places at the same time How it works When you are talking with someone you can add a third person to the call It is easy to coordinate family schedules or hold a telephone conference with business colleagues To add a third person t...
Page 7: ...nnel If you decide to follow up on the matter you must contact a law enforcement agency and we ll provide that number directly to them We cannot provide the traced number directly to the Cox Digital Telephone customer Note Call Trace must be used immediately after you hang up on the call you want traced If you get another call or hear a Call Waiting tone first you will trace the wrong call In some...
Page 8: ... telephone display Caller ID Per Line Blocking Want to block your number on all outgoing calls Purpose Block your number from being displayed by others How it works Always blocks your number from being displayed to others By contacting your Cox customer care center you can arrange to prevent your telephone number and name from being displayed on all calls from your line How to Use 1 In order to te...
Page 9: ... following features active on your Cox Digital Telephone so check them out Subscription Features Features Caller Id Caller Waiting Caller Waiting ID Three Way Calling Speed Dialing Priority Ringing Long Distance Alert Call Return Busy Line Redial Call Forwarding Selective Call Forwarding Call Forward on Call Waiting Selective Call Rejection Control plus Active Lifestyle Call Forward on Busy Call F...
Page 10: ...tone to let you know your Call Forwarding is now working To turn off Call Forwarding 1 Lift the handset and listen for a dial tone 2 Press 3 Listen for the confirmation tone then hang up Your Call Forwarding is now off and calls will ring normally on your phone To Change the forward to number 1 Turn off Call Forwarding 2 Repeat steps 1 5 above to turn on Call Forwarding entering the new forward to...
Page 11: ... If the line is busy or there is no answer 1 Hang up 2 Within two minutes repeat steps 1 4 above You ll hear a tone to let you know Call Forwarding Busy is now working To turn off Call Forwarding Busy 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for the confirmation tone then hang up Your Call Forwarding Busy is now off To change the forward to number 1 Turn off Call Forwarding...
Page 12: ...r Call Forwarding No Answer is in effect 6 If the line is busy or there is no answer 1 Hang up 2 Within two minutes repeat steps 1 4 above You ll hear a confirmation tone to let you know your Call Forwarding No Answer is now working To turn off Call Forwarding No Answer 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for the confirmation tone then hang up Your Call Forwarding No A...
Page 13: ...lephone company records will automatically appear on your display screen Note If a letter P or Private appears on your display after the first ring the caller may have blocked the display of their name and number by pressing or dialing on a rotary phone before placing the call If unknown name unknown number out of area unavailable or 0 appears the caller is in an area that does not support Caller ...
Page 14: ...he handset and listen for the dial tone 2 Press 3 Listen for the three confirmation tones 4 Your Call Waiting will now be disabled and callers will hear a busy signal until you turn on Call Waiting again To turn on Call Waiting 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for the three confirmation tones 4 Your Call Waiting will now be activated To turn off Call Waiting on a pe...
Page 15: ...lows you to identify incoming callers by using a separate unique ring two fast rings for the second number Your kids can have their own number you ll know when that phone call is for them when they hear the double ring It can be also used for a fax machine Distinctive Ring is the easy way to keep business and personal calls apart To turn on the service Simply call your Cox customer care center and...
Page 16: ...ose numbers If you also have Call Waiting you ll hear a special Call Waiting tone How to use 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for an announcement telling you whether the feature is currently on or off The recorded voice will then tell you how many if any numbers are currently stored in your list 4 Follow the voice instructions and press to turn the feature on or tur...
Page 17: ...ou will take How to use 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for an announcement telling you whether the feature is currently on or off The recorded voice will then tell you how many if any numbers are currently stored in your acceptance list 4 Follow the voice instructions and press to run the feature on or turn the feature off To add the last caller to your acceptance...
Page 18: ...from a special list of numbers to another number such as your cell phone When your service is turned on calls from numbers in your forward list will be re routed to your forward to number All others will ring at your phone as usual How to use 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for an announcement telling you whether the number is currently stored in your forward list ...
Page 19: ...instructions to remove any or all of those numbers To hear instructions again 1 Press Note You may press or at any time rather than waiting for the voice instructions This service can work with Call Forwarding all calls Numbers on your preferred list will follow you to your Selective Call Forwarding number All other calls will be routed to your regular Call Forwarding number Selective Call Rejecti...
Page 20: ...a number from your list 1 Press 2 Follow the voice instructions to remove any or all of those numbers from your rejection list To hear instructions again 1 Press Note You will not be notified when calls have been rejected You may press or at any time rather than waiting for he voice instructions The list you create here is separate from any other lists you may be using for Priority Ringing Call Wa...
Page 21: ... 2 Dial the one digit speed code then press key To change your Speed Calling list 1 Lift the handset and listen for the dial tone 2 Press 3 Listen for the dial tone 4 Dial the one digit speed code you wish to change 5 Listen for the cancellation tone then the dial tone Follow steps 4 7 above to re program your Speed Calling list Note This service is conveniently available on a monthly subscription...
Page 22: ...ome dial your 10 digit Cox Digital Telephone number 3 Next you will be prompted to enter your password Your temporary password is or COXCOM 4 After entering your temporary password you will hear a greeting from Cox that says Welcome to your mailbox You will then be guided through a step by step tutorial that will help you to personalize your voice mailbox and create a new password Creating a Passw...
Page 23: ...ou must first dial your area code 2 When your greeting begins to play interrupt by pressing and enter your password Checking Messages 1 To play messages start at the Main Menu and press 2 To save a message press 3 To delete a message press Data and Time Playback You can hear the date and time that each message is left in your mailbox A message s Envelope tells you who sent the message and the time...
Page 24: ...e Replay last 3 seconds Fast Forward 3 seconds Envelope Date Time Playback Delete Save Full Message Replay Skip to End of Message Pause Message Skip Current Message Return to Main Menu Greetings Play Active Greeting Re record Active Greeting SelectAnotherGreetingtoBeActive Modify another greeting PreventCallerfromSkippingGreeting Greeting Schedule Delete a Greeting Review Schedule Activate Greetin...
Page 25: ...Recorded Name Message Notification Options Play Msg Notification Number Modify Msg Notification Number Disable Msg Notification Enable Msg Notification for Urgent Messages Only SetTimeWindowDuringWhichMsg NotificationisEnabled Set Where Msg Notification is Delivered Activate Msg Notification Schedule Modify Msg Notification Schedule Voice Mail Quick reference ...
Page 26: ...is and the local telephone number Note For a list of international country codes please visit www cox com telephone or dial for operator assistance Operator Services Operator Assisted Calls Explanation Cox Operators are available to assist you every day 24 hours a day for all of your calling needs such as person to person calls and collect calls For details on charges please visit http www cox com...
Page 27: ...nterstate toll SALES Tax The Sales tax is a percentage of total telephone charges It is assessed by the Sate City and by County E 911 Charge This charge supports the cost of providing 911 emergency services and applies to local exchange revenue Oklahoma Universal Service Fund Fee OUSF The OUSF is a state mandated fund that was established on 2 1 1998 to promote and ensure the availability of telec...
Page 28: ...arges Important Customer Safety Information Telephone service is installed by Cox in select locations Cable telephone equipment is required and will be provided and installed by Cox Disconnection or removal of cable telephone modem will impair service Cautions Do not work on your telephone at all if you wear a pacemaker We recommend any telephone repair service be performed by trained professional...
Page 29: ...to Reach Us 3 Important Messages Reminders and Offers 4 Your Account Summary Reflects charges payments and credits of your bill print date 5 Payment Coupon To pay by mail simply tear off and enclose with your payment safety billing information 3 5 1 2 4 ...
Page 30: ... Partial Month Services Reflects charges credits for service changes made during the previous billing period 9 Payment Options Presents convenient payment options including 24 7 automated phone cox com EasyPay and paperless billing 10 Promotional Savings Highlights your monthly promotional savings from bundled services or special offers 6 7 8 9 10 ...
Page 31: ...an OK 73072 M F 9am 7pm Sat 9am 3pm OKC 23RD STREET 2340 N W 23RD St Oklahoma City OK 73107 M F 9am 7pm Sat 9am 5pm OKC SOUTH Inside ONG Offices 7111 S Western Oklahoma City OK 73139 M F 8 30am 5pm TULSA STORES TULSA 11TH STREET 2613 E 11th St Tulsa OK 74104 M F 9am 7pm Sat 9am 3pm TULSA 51ST STREET 11811 E 51ST Street Tulsa OK 74146 M F 8am 7pm Sat 9am 5pm TULSA NORTH 205 E Pine St Tulsa OK 74106...
Page 32: ...www cox com PHNMNL0809 S19316 Do you have more questions Go to www coxhelpcenter com ...
