+ Troubleshooting
+ I am still confused even after reading the manual.
COWON we bsite(www.COWON.com) provide s support fo r users of CO WON p roducts with F AQ
(Frequently Asked Que stions). Us ers are strongly encourage d to che ck out the web site for furthe r
information regarding product usages and firmware upgrades. For individual inquiries, please contact
us on-line as we will try to help you as best as we can.
+ I would like to set the device as factory default.
There are two choices when setting the device as factory default.
1. Connect the device to PC and format as FAT32 file system. Note that this procedure will erase the
data in the device.
2. Delete the PARAM.CFG file in the System folder.
+ The player does not turn on.
If the battery is completely discharged, charge the battery before you st art the player. The charging
time may vary dependin g on the battery’ s discharge status. If the player doe s not work at a ll, press
the RESET button on the rear side. For your information, RESET will just di sconnect the power and
does not damage the product or delete any files stored on the device.
+ The touchscreen/touch pad/buttons do not work properly.
Check if the power switch is positioned to HOLD.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there is any file available in the pla yer. If there is no file in
the player , y ou will not hear any sound. Please note
that corrupted files will result in a noise or
discontinued playback. Make sure the earphones are connected properly. Impurities in th e earphone
jack can cause a noise.
+ Files that I have stored do not appear in the list.
Each mode shows you a list of play able files only . To view all file s that you hav e stored, select the
Browser mode. Please note that System folder will not appear in the Browser.
+ Album image is not displayed in Music Mode.
In order to display album image, the image has to be stored in the ID3 tag of the music file. You can
edit the ID3 tags using COWON MediaCenter - JetAudio. A JPG image file with the same name as the
relevant music file shoul d be stored in the playe r. Alternatively, a JPG image file named “cover.jpg”
can be stored in the relevant folder.
+ Video won’t play.
Movie files t hat do not play prope rly on the product m ay ne ed to b e co nverted by COON
MediaCenter - JetAudio.
+ FM Radio does not work.
The product’s earphones work as the FM Radio antenna. Straightening the earphone cable will result
in better radio reception. FM Radio reception may be poor at locations where FM Radio transmissions
are
