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• Use a different music source.
• Try connecting another mobile device.
• Clear any debris or wax buildup from the earbuds and earbuds nozzles.
8. Earbuds cannot be charged.
• Make sure the earbuds are properly placed in the charging case.
• Make sure the charging case battery is not depleted.
• Make sure there is no dirt or debris covering the charging conductors within the case or on the earbuds.
• If your earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature and then try
charging again.
9. Charging case cannot be charged.
• Check the case battery level with charge case LED indicator light. If needed, charge the case with the supplied USB cable.
• Secure both ends of the USB cable.
• If your charging case has been exposed to high or low temperatures, let the case return to room temperature and then try charging
again.
10. No sound.
• Press play on your mobile device to make sure the audio track is playing.
• Place the earbuds in the charging case to check the earbuds charging status. If needed, charge the earbuds.
• Increase the volume on the earbuds and mobile device.
• Make sure you are using the correct device.
• Move your mobile device closer to the earbuds (30 ft. Or 10 m) and away from any interference or obstructions.
• Use a different music source.
• Connect a different mobile device.
11. Cannot hear a person on a call.
• Check that both the earbuds and the connected device (i.e., smart-phone) are turned on.
• Turn up the volume of the connected device if it is too low.
• Check the audio settings of the Bluetooth device to make sure the sound comes from the earbuds during a call.
• Re-establish the connection using the Bluetooth device.
• While listening to music with the earbuds, stop playback and press the button on the right or left unit to respond to an incoming
call.
12. Earbuds always fall off.
• Choose the ear tips that fit the size of your ear.
• Wear the earbuds correctly.
13. The Bluetooth connection and sound signal are unstable.
• The Bluetooth device is out of range. Please shorten the distance between the earbuds and the Bluetooth device. And keep
away from any interference or obstacles.
14. Do both earbuds have call function when using single earbud?
• Yes, our earbuds can be single-use, each one bud has the call function.
15. Can I use it on Apple products?
• Supports iPhone, iPad, Samsung, Sony, Huawei, Xiaomi and other smart-phone devices. Supports Bluetooth audio devices.
• If your device is with Bluetooth version above 4.0, you can use it with the earbuds.
16. What version of Bluetooth is in the earbuds? What is the maximum distance the earbuds cover?
• The Bluetooth version is 5.0. If no interference, the maximum distance: ≥ 10M.
17. How to charge the earbuds? How many times does the charging case charge the earbuds?
How long does it take to charge the earbuds?
• Place the earbuds into the charging case and close the cover, it will start to charge the earbuds.
• The charging case can charge the earbuds 3 times when it is fully charged.
• It takes about 1.5 hours to fully charge the earbuds, depending on the actual situation.
18. Can I use the earbuds when charging?
• The earbuds must be put into the charging case when charging. So, you can't use it during charge.
19. Does it support the fast charge function?
• Yes, earbuds use USB type-c cable, which supports fast charge.
20. What are the environmental requirements for the product?
• Please use the product under normal environment where the temperature is between -10 °C and 40 °C.
21. How to disconnect the earbuds from a Bluetooth connected device?
• Put the earbuds into the charging case and close the cover. The earbuds will automatically shut down.
• If the left or right earbud isn't connected to the device for about 5 minutes, the earbuds will automatically power off.
• Long press the multi-function button of the charging case for 10S to reset all settings.
• Long press the multifunction button of the charging case for 3S to forcibly disconnect the currently connected device and enter
the pairing state.
• Manually disconnect the earbuds on the Bluetooth connected device.