Troubleshooting Guide
Enteral Feeding Pump
Kangaroo
Joey
™
15 Hampshire Street
Mansfield, MA
02048
1-800-962-9888
508-261-8000
www.covidien.com
COVIDIEN, COVIDIEN with Logo and ™ marked brands are
trademarks of Covidien AG or its affiliate.
©2008 Covidien AG or its affiliate. All rights reserved.
H-6205-5M-0208
SYMPTOM PROBABLE CAUSE
CORRECTIONS
Hold Error
Pump in
HOLDING
mode for more
than 5 minutes.
Press
CONTINUE
to return to
HOLDING
screen,
or press and hold the Power button to turn off. Several
options are available from the
HOLDING
screen, such as
RUN
or
ADJUST SETTINGS.
Flow Error
Occlusion in pump-patient line.
(downstream occlusion)
Check for and correct the occlusion in the line between
pump and patient. Replace Pump Set if error cannot be
resolved.
Feed Error
Empty bag or occlusion in bag-
pump line.
(upstream occlusion)
Check for empty bag and refill, or check for and correct
the occlusion in the line between the pump and feed bag.
Replace Pump Set if error cannot be resolved.
Flow Error
Use > 24
Hrs
Pump Set in use beyond recom-
mended length of time.
Informational warning message blinks on upper left of
screen. It is recommended that the Pump Set be replaced.
Pump Set
Dislodged
Pump Set not properly loaded to
pump.
Check black ring retainer (MISTIC) and valve; reload Pump
Set and restart pump to continue. Replace Pump Set if
error cannot be resolved.
Battery Low Battery charge too low.
Immediately plug pump into A/C outlet to recharge bat-
tery and to provide power for pump.
Rotor Error
Pump Set tubing not properly
loaded on rotor, or some other un-
usual rotor operating condition.
Check that the tubing is loaded on the rotor and that it
is not damaged, torn, etc. Reload tubing or replace Pump
Set.
System
Error
General error caused by many fac-
tors. See Manual for error list.
Power down pump and attempt restart to clear error.
Call customer service with screen code if error cannot be
resolved.
Listed below are some of the probable causes of alarm conditions and their corrections.
Menu Selections
Programming & Menu
Selection Buttons
Status LEDs
Red=Error
Yellow=Hold/Pause
Green=Normal Operation
Power Button
Menu Selections
t