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29
Check fire pot for ash build-up or obstructions.
Follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly
and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger
motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above
steps have been done, start the grill, set
temperature to SMOKE and wait for 10 minutes.
Check that the flame produced is bright and
vibrant.
Insufficient
Air Flow
Through Fire
Pot
Check hopper to check that fuel level is sufficient,
and replenish if low. Should the quality of wood
pellets is poor, or the length of the pellets is long,
this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance
instructions.
Lack Of Fuel,
Poor Fuel
Quality,
Obstruction
In Feed
System
Check status of temperature probe. Follow Care and
Maintenance instructions if dirty. Contact Customer
Service for a replacement part if damaged.
Temperature
Probe
Grill Will Not
Achieve Or
Maintain
Stable
Temperature
Follow Care and Maintenance instructions.
Grease
Build-Up
Remove moist wood pellets from hopper. Follow
Care and Maintenance instructions to clean out.
Replace with dry wood pellets.
Wood Pellet
Quality
Check fan. Ensure it is working properly and air
intake is not blocked. Follow Care and Maintenance
instructions if dirty.
Insufficient
Air Intake For
Fan
Follow Care and Maintenance instructions.
Grease
Build-Up On
Cooking
Components
Clear fire pot for ash and other debris. Follow
Hopper Priming Procedure.
Fire pot Is
Blocked
Grill Produces
Excess Or
Discolored
Smoke
Attempt cooking at a lower temperature. Grease
does have a flash point. Keep the temperature
under 176°C / 350°F when cooking highly greasy
food.
Cooking
Temperature
Frequent
Flare-Ups
PROBLEM
CAUSE
SOLUTION
The Unit Has
Overheated,
Possibly Due
To Grease
Fire Or
Excess Fuel.
Temperature
probe wire
not making
connection.
Press the Power Button to turn the unit off, and
allow grill to cool. Follow Care and Maintenance
instructions. After maintenance, remove pellets,
and confirm positioning of all component parts.
Once cooled, press the Power Button to turn the
unit on, then select desired temperature. If error
code still displayed, contact Customer Service.
Remove hopper access panel (see Electric Wire
Diagram), and check for any damage to the
Temperature Probe wires. Ensure Temperature
Probe connectors are firmly connected, and
connected correctly, to the Control Board.
"ErH" Error
Code
"ErR" Error
Code
Unit Not
Turned Off
Properly
When Last
Connected To
Power.
Power
Outage While
Unit In
Operation.
Safety feature prevents an automatic restart. Press
the Power Button to turn the unit off, wait two
minutes, then press the Power Button to turn the
unit on again. Turn Temperature Control Dial to
SMOKE or desired temperature. If error code still
displayed, contact Customer Service.
"ErP" Error
Code
Bad
Connection At
Connection
Port
Disconnect meat probe from connection port on the
Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs
of damage to the adapter end. If it still fails, call
Customer Service for replacement part.
Meat Probe
Damaged
Check for signs of damage to the wires of the meat
probe. If damaged, call Customer Service for
replacement part.
Faulty Control
Board
Control Board needs to be replaced. Contact
Customer Service for a replacement part.
"noP" Error
Code
"P" Setting is
too LOW
Push the "P" SET button, and increase the "P"
setting.
Grill
Temperature
on SMOKE is
too high
PROBLEM
CAUSE
SOLUTION
