31
Part 4 - Appendix
11
Network Unavailable
30
RTP via TCP Not Supported by Network Device
Host
12
Different Network Zone: Unable to Access
31
Socket Error
13
Connection Timeout
100
Unknown CODEC
14
Forced Disconnection by Network Device
101
.jpeg CODEC (not supported)
15
Network Device Host Terminated
103
.mpeg4 CODEC (not supported)
16
Unable to Route to Network Device Host
400
Unsupported Resolution
17
Connection Severed
-1
Normal Access
Troubleshooting
Problem
Solution
The main unit won't turn on.
•
Check the power cable connection status.
•
Check the power outlet.
Unable to display Live video.
•
Check the camera's video cable connection status.
•
Check the monitor's video cable connection status.
•
Check the camera's power setting.
•
Check the camera lens settings.
The video decoder keeps on
rebooting during a system upgrade
without completing the upgrade.
Check the upgrade file’s version. To downgrade to a previous version, you must first press the
factory reset button and reset all decoder settings to their factory defaults. A factory reset will
clear all decoder settings configured by the user. For more information on factory reset, refer to
the
Factory Reset section on page 90
.
The system is unable to recognize
network interface
•
Check the LAN cable.
•
Check the network LED.