Question:
What do I do if the Resistance Band(s), Handle Attachment(s) or the Ankle Strap need
to be replaced?
Answer:
Please email [email protected] or call Customer Service at 866-498-5269
(9 AM to 5 PM Monday-Friday). If you are outside of the warranty period, you can visit:
www.pureglobalbrands.com to purchase replacement parts.
Please note that resistance bands are only sold in sets of all (3) three.
Warranty requests must be accompanied by adequate Proof of Purchase. A picture of the damaged
part or a request to have the part(s) shipped to Pure Global Brands may be issued.
Question:
What do I do if I’m missing screws, bolts or other assembly hardware?
Answer:
Please email [email protected] or call customer service at 866-498-5269.
For items missing from your packaging, there is a
30-Day
period from the original date of purchase
to notify Pure Global Brands of this issue.
Question:
Am I only supposed to have one Ankle Strap?
Answer:
This home trainer only ships with one ankle strap. To purchase additional Ankle Straps,
please visit us on the web at www.pureglobalbrands.com
Question:
One of the Resistance Bands was twisted upon opening of the Box. What should I do?
Answer: I
n rare cases, a Resistance Band may become snagged during shipping. To fix this issue,
simply pop off the “e-clip” (a small black “e” shaped washer) located on the Lower Pulley Bar for the
affected Resistance Band using a flathead screwdriver or similar tool.
NOTE:
The e-clip may pop off
suddenly. Ensure the ground is clear of any clutter so it is not lost. Remove the smooth black bolt and
untwist the Pulley/Resistance Band assembly. Untwist the Resistance Band and replace the bolt and
e-clip.
FREQUENTLY ASKED QUESTIONS
Summary of Contents for 6000HT
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