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Can I have parts sent to me under the CORE™ Outdoor Power warranty?
Unfortunately, we are unable to send out warranty replacement parts directly to
consumers. However, local authorized retailers or dealers may assist consumers
directly with warranty or aftermarket service replacement of Power Cells, Power Cell
chargers and CORE™ accessories.
As our warranty states, warranty service is available with valid proof of original
purchase through CORE™ Outdoor Power’s Authorized Service Center. These
policies exist for many reasons. First and foremost is your safety. By having the
authorized service center service the product, we are assured that the unit is being
repaired by properly trained service technicians. The service technicians will also
inspect the unit to be sure that there are no other apparent repairs needed as well.
These additional repairs may not be obvious to an untrained person, or to a person
without appropriate analytical testing and repair equipment.
Secondly, concerns assurance the warranty repairs provide for continuity of the
original period of warranty coverage for the product or accessories. If we send a
warranted part out at no-charge and dismiss the labor provided section of the
warranty we cannot be assured that the warranted part is installed properly.
Conversely, if a consumer purchases a service part and installs it themselves, the
consumer then assume all liability for the repairs. Any repairs not made by CORE™
Outdoor Power’s Authorized Service Center will void the continuance of the warranty
on the product.
We apologize for any inconveniences and want to assure you that our company
stands behind the warranty fully. Please comply with the warranty guidelines for
warranty service by having the unit prop
erly serviced at a CORE™ Authorized
Service Center.
WARRANTY SERVICE
