150-512-100-03, Revision 03
Product Support
HRU-512 List 1
September 25, 1998
31
P
RODUCT
S
UPPORT
This section contains product support and warranty information.
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for
obtaining current information on PairGain products, product troubleshooting
tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24 hours a day by calling (714) 730-2800.
Transmission speeds up to 28.8 kbps are supported with a character format of
8-N-1.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
