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If you are experiencing problems with your appliances, check the following problems and solutions below
before contacting the Helpline.
Troubleshooting guide
Problem
Solution
Nothing works
Check that:
The main oven wall switch is switched to ON.
Other appliances are working to determine if there
is a general power failure.
The circuit breaker in the distribution box has not
tripped.
Grill does not work.
Check that the top heating element
has been
selected on the Function Selector control.
Grill keeps turning ON and OFF.
When the grill is operated at a setting less than
‘High’ it is controlled by the regulator – this is
normal.
Hob
Problem
Solution
Nothing works.
Check that:
The main hob wall switch is switched to ON.
Other appliances are working, to determine if there
is general power failure.
The circuit breaker in the distribution box has not
tripped.
Hotplates are slow to boil or will not simmer.
Check that your pans conform to the
recommendations in these instructions.
Marks appearing on hotplates.
The hob surround can be cleaned with warm soapy
water and a cream cleaner suitable for hotplates.
The sealed hotplates should be cleaned regularly
(please refer to the care and cleaning section for
more information).
Oven
