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5. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your
local customer support hot-line. See your registration card for help line contact details.
My cordless pen will
not work.
The battery in the cordless pen
is dead.
The
DIGITAL
IMAGING
CREATIVITY KIT
is not
properly connected the computer
via the USB cable
There could be a problem with
the USB controller software,
human interface device, ports
or the USB connected to your
DIGITAL IMAGING CREATIV-
ITY KIT
.
Replace battery.
Check the USB cable connection to the computer.
Check the status of your system by checking in
your PC Device Manager:
1. Single mouse click on “My Computer” on your
desktop.
2. Right mouse click.
3. Select “Properties” then “Device Manager”.
4. Select “+” on “Human Interface Devices”, “HID-
compliant device” should be displayed. If this is
not displayed, your PC has not recognised the
DIGITAL IMAGING CREATIVITY KIT
Cordless
Pen. This verifies that the
DIGITAL IMAGING
CREATIVITY KIT
has been properly connected
to your PC, the problem most likely stems from
the cable or ports or USB controller that connects
the
DIGITAL IMAGING CREATIVITY KIT
to
your PC.
5. Select “+” on “Human Interface Devices”, “HID-
compliant device” should be displayed. If this
is not displayed, your PC has not recognised
the
DIGITAL IMAGING CREATIVITY KIT
.
This verifies that the
DIGITAL IMAGING
CREATIVITY KIT
has been properly connected
to your PC, the problem most likely stems from
the cable or ports or USB controller that connects
the
DIGITAL IMAGING CREATIVITY KIT
to
your PC.
Select “+” Universal Serial Bus Controller (USB)
If “!” or “?” appear there maybe a problem
with the USB controller. Or if Universal Serial
Bus Controller cannot be found consult your PC
stockists helpline.
6. Select “+ Ports”. If “!” or “?” appear there maybe
a problem with the port connection between the
cable and your PC. Consult your PC stocklists
helpline.
7. Check to see if there is any “Unknown device”
listed.
Your PC may be confused where to locate the files
produced during the driver installation. Highlight
the “Unknown device” and select “remove”.
You may have installed the
software before installing the
battery in the Cordless Pen
Uninstall the
DIGITAL IMAGING CREATIVITY
KIT
Driver (see Appendix). Insert batteries and
re-install
DIGITAL IMAGING CREATIVITY KIT
Driver following the on-screen instructions.
Problem
Symptom
Solution
