Fast Eddy’s Model PG1000
9
TWO YEAR LIMITED WARRANTY
Fast Eddy by Cookshack Pellet Cookers are guaranteed to be free from defects in material and
workmanship, under normal use and when installed in accordance with factory recommendations.
Fast Eddy by Cookshack Pellet Cooker’s limited warranty includes parts for two (2) years and labor
for the first 90 days of this period.
Fast Eddy by Cookshack’s obligation under this warranty shall be to repair or replace at its option
any part deemed defective upon examination by Fast Eddy by Cookshack or its authorized service
agent, for a period of two (2) years from the date of sale. Parts will be charged on customer credit
card and credited back upon return of defective parts.
Please obtain approval from Fast Eddy by Cookshack Pellet Cooker. Before performing any service
Fast Eddy’s by Cookshack is not responsible for any unauthorized service work. (800) 423-0698.
APPENDIX B
Replacement of defective merchandise
If you have merchandise that you believe is defective and requires repair or replacement: call
Cookshack, Inc. at
(800) 423-0698
. Ask to speak to a Customer Service Representative. Have
your Smoker Oven
model number and serial number
ready.
If you are advised to return the merchandise to the factory for repair or replacement, please observe
the following procedures.
You will be issued a
return number
. A Customer Service Representative will issue you a
return
number
and/or mail you an instruction form (called a Return Merchandise Authorization) for
returning the merchandise with the return number on it.
All return merchandise must have a
return number
. Do not return merchandise without a
return number
.
Attach
the return number to the merchandise.
If you were sent a Return Merchandise Authorization, attach it to the merchandise you are returning.
If you were issued a return number by phone and not sent a Return Merchandise Authorization,
attach a note to the merchandise with your name, address and Return number.
Print the return number on the outside of the return packaging.
Ship
the merchandise back to Cookshack, shipping prepaid, F.O.B. destination, in the original
container or equivalent. All return merchandise must be shipped to Cookshack, Inc., 2304 N. Ash
St., Ponca City, OK, 74601.
You assume the risk of any loss or damage that occurs during transit due to improper packaging of
the returned merchandise. Use the original container that the merchandise was shipped in or
equivalent.
Repair or replacement of merchandise under warranty
Replacement or repairing defective merchandise is at Cookshack, Inc.'s option.
If repair of merchandise is deemed necessary by Cookshack, Inc. you will be instructed as to the
necessary arrangements in order to affect the repair of the merchandise.
