troubleshooting ∙ 11
TROUBLESHOOTING
10 ∙ maintenance
MAINTENANCE
Always unplug your appliance and allow it to cool completely before moving, cleaning,
or storing. Do not submerge appliance in water or any other liquids. Never use abrasive
cleaning agents to clean your appliance as this may damage the Steam Grill.
In order to keep your Steam Grill in pristine working order, thoroughly clean the
appliance after each use. This will prevent the build-up of food or oil.
•
Unplug Steam Grill and allow it to cool completely.
•
Using a damp, soapy cloth, wipe down the Cooking Surfaces and Cover.
Thoroughly rinse the cloth and wipe again.
•
To clean the Flavor Channel, remove any excess liquid from Channel with a paper
towel and then wipe with a damp, soapy cloth. Rinse out the cloth and wipe again.
•
Wipe the outside of the Steam Grill with a soft, damp cloth. Make sure to wipe the
area under the Self Adjusting Hinge on the outside of the Steam Grill.
•
Wash Removable Drip Trays in warm, soapy water.
•
Thoroughly dry Steam Grill and all accessories before storing.
•
Never use abrasive cleaning agents to clean your appliance as this may damage
the Steam Grill and its ceramic Cooking Surface.
For more persistent stains or burns, try the following cleaning method:
Once the appliance has cooled, place paper towels over the stained area and soak with
white wine vinegar. Allow to soak for 5-10 minutes. Remove paper towels and gently
wipe the surface with a damp cloth.
While Dash products are durable, you may encounter one or more of the problems
listed below. If the issue is either not solved by the solutions recommended below
or not included on this page, please contact our Customer Support Team at
1-800-898-6970 or [email protected].
1.
The Green Indicator Light on the Steam Grill keeps shutting off.
•
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that the
Cooking Surface does not get too hot or cold. When this occurs, the green
Indicator Light turns on and off.
2.
How do I know when the Steam Grill is heated and ready to use?
•
When the Grill reaches the optimal temperature, the Green Indicator Light will
illuminate and that means you’re ready to get cooking!
3.
There is no On/Off Button. How do I turn the Steam Grill off and on?
•
To turn on, simply plug in the power cord. When you’re done cooking, turn
off the Steam Grill by unplugging it.
4.
When using my Steam Grill, the Cover gets hot. Is this normal?
•
Yes, this is completely normal. When using your Grill, always lift and lower the
Cover by the Handle. To prevent personal injury, DO NOT lift the Cover so that
your arm is over the Cooking Surface as it is hot and may cause injury. Lift from
the side.
5.
After using my Steam Grill a few times, food is starting to stick to the surface. What
is happening?
•
There is probably a build-up of burnt food residue on the Cooking Surface.
This is normal, especially when cooking with sugar. Reference page 10 for
cleaning instructions.
6.
The Indicator Light will not turn on and the Cooking Surface is failing to heat.
•
Ensure that the power cord is plugged into the power outlet.
•
Check to make sure the power outlet is operating correctly.
•
Determine if a power failure has occurred in your home, apartment, or building.
