Warranty
For information about this product’s warranty, visit www.control4.com/war-
ranty.
Regulatory Compliance
North America
FCC/Industry Canada
This device complies with Part 15 of the FCC Rules Sub-Part B and with Canada
ICES-003 and RSS-Gen. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Troubleshooting
TIP:
When you connect to a TV, the screen displays the Media Player’s
IP address, software version and MAC address should you ever need
that information.
IMPORTANT!
Any changes or modifications not expressly approved by
Control4 for compliance could void the user’s authority to operate this
equipment.
Australian / New Zealand
This product has been tested to the requirements of, and shown to be in com-
pliance with, the following requisite standard:
• AS/NZS CISPR 22: 2006/A1:2007—Information Technology Equipment—
Radio disturbance characteristics.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Third-Party Licenses
Protected under U.S. Patents 7,335,845, 7,106,261 and licensed under U.S. Patents 5,905,442
and 5,982,103
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are
trademarks of Dolby Laboratories.
Recycling
For recycling information, please go to www.control4.com/recycling.
Wall Mount Template
Use the following template holes to mount your Media Player on the wall.
Manufacturer
ELEMENTECH INTERNATIONAL CO., LTD.............................
ELEMENTECH INTERNATIONAL CO, LTD..............................
SUNNY COMPUTER TECH CO., LTD.........................................
SHENZHEN DOKOCOM ENERGY TECH CO., LTD..............
Model
AU1241202g
Au-7970u
SYS1308-2412-W2
DK-S24-12US
Problem
Possible Cause Possible Solution
Error: could
not play video.
Unsupported video
codec, audio codec,
file type, or codec
and file combina-
tion.
Corrupt file.
Make sure the video file is in a format supported
by the Media Player. Try converting the video
file into a format known to be compatible with
the Media Player.
If possible, create a new version of the video
from the original. Playing the video file on a
computer can help you determine if the file is
corrupted. This can help you confirm that the
video file is in a format that the Media Player
supports also. For a list of supported formats,
see the Documentation tab of the Media
Player’s driver in Composer Pro.
Error: cannot
find video file.
NAS drive offline.
Video file has been
deleted from NAS
drive.
Ensure that your NAS drive is powered ON,
properly connected to the network, and En-
abled in Composer.
Add the video file to the NAS drive (scanning
the video through Composer will be required
also).
After a movie
is selected for
playback, the
Media Player
continues to
display the
status screen or
screen saver.
Media Player is not
communicating with
the Controller.
Ensure that the Media Player is:
•
Powered ON
•
Properly connected to the network
•
Has an IP address
•
Is properly identified in the project
•
Both LEDs should be Blue
Video playback
is not smooth,
has pauses, or
skips.
Problem with the
video file.
Network bandwidth
issues.
Network Attached
Storage issues.
If possible, create a new version of the video
from the original. If this is a high definition
video file. Try reducing the video resolution.
Ensure there is sufficient network bandwidth
available for video playback. Playback of mul-
tiple video files over the network or large Inter-
net downloads during video playback can limit
network availability and impact video playback
quality. The Media Player buffers approximately
10 seconds of video to help alleviate these
problems, but if network issues persist, then
video playback issues may arise. If needed,
work with a networking professional to ensure
your network has sufficient available bandwidth
for video playback.
Ensure that the NAS where your video files are
stored is functioning properly.
Poor Video
Quality.
The video file is
encoded in a low
resolution.
If possible, create a new version of the video
from the original using higher resolution set-
tings.
Wrong
language is
playing.
Video may have
multiple language
tracks.
Provide the video file with only the desired
language track.
Video plays,
but there is no
audio.
Audio track is en-
coded in DTS.
Unsupported audio
codec.
The Media Player support DTS pass through
only – meaning that it will pass the DTS signal
through the digital optical (S/PDIF) and HDMI
connections to a receiver or TV which must
then decode the DTS signal. A DTS compatible
receiver or TV is required for DTS audio to work.
When playing a video file that has DTS encoded
audio the Media Player will not output any au-
dio over the Left/Right RCA audio outputs.
If possible, create a new version of the video
from the original.
The following table lists common problems that may occur.
Supported Power Supplies
Below is the list of power supplies which can be used with this product.
About this Document
©2010 Control4. All rights reserved. Control4 and the Control4 logo are registered trade-
marks of Control4 Corporation in the United States and/or
other countries. All other names or brands may be claimed as property by their respective
owners. Pricing and specifications subject to change without notice.
Part Number: 200-00192 Rev D 9/2/2010
