Continental Fireplaces CDI3-1, Owner'S Manual

Page: 21 / 48

EN
W415-3142 / 03.31.22
21
troubleshooting
10.0 troubleshooting
symptom problem test solution
Flame is a blue, Blockage in vent.
-
Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
White / grey film forms
on glass. Sulphur from fuel is being
depos -
ited on glass, logs, or
-
surfaces.
-
Clean the glass with a recommended gas fireplace glass
cleaner.
DO
NOT CLEAN GLASS WHEN HOT.
-
If sulphur deposits are not cleaned off regularly, the glass may
become permanently marked.
Exhaust fumes smelled
in room, headaches. Appliance may be leaking
exhaust fumes into the room.
-
Check firebox glass door was properly reinstalled after cleaning
If not rectified, turn off appliance. Contact a qualified technician.
Pilot will not light. Makes
noise with no spark at
pilot burner. (EI only) No siginal from remote with no
pilot ignition.
-
Reprogram receiver code.
-
Replace battery holder (including switch), if applicable.
Pilot sparks but will
not light. Gas supply.
-
Contact a qualified technician.
Out of propane gas.
-
Fill the tank.
Remote control (if equipped).
-
Follow reprogramming instructions for specific remote
installed with your appliance.
-
Replace remote control.
Battery holder (including
switch) is in “
off ”
position; burner comes
on.
Battery holder (including wall
switch) mounted upside down.
-
Reverse.
Battery holder (including switch)
and/or wire is grounding.
-
Replace.
-
Check for ground (short); repair ground or replace wire.
Faulty wire
-
Replace.
Remote control and/or
battery holder (including
switch) is not functioning
properly. Remote control lights but
no spark or flame. (Remote is
locked out).
-
Reset by turning power source off then on.
Battery holder (including switch)
or remote has low battery.
-
Replace batteries.
Error with synchronizing.
-
Reset battery holder (including switch) and remote control.
Remote too far away from
battery holder (including switch).
-
Refer to “wiring diagram” section in the Installation manual.
If back up batteries are installed, they must also be
removed to re-program
note:
Flames are very
aggressive. Door is open.
-
Ensure door is secured properly. If not rectified, contact a
qualified technician.
Appliance won’t
perform any
functions. No power to the system.
-
Check breaker to verify it’s in the “ on ” position.
Battery holder (including switch)
in wrong position (if equipped).
-
Verify that the 3 position switch on the battery holder (including
switch) is in the remote position (middle).
Battery holder, battery holder
(including switch) and/or remote
control isn’t operational.
-
Check battery power and battery orientation.
lazy, transparent flame