6
Troubleshooting
Please contact your distributor (or Contacta if appropriate) if you are experiencing technical difficulties
with the product.
*
Consult the provided Chord Nu2 and V7 user guides if instructions are required.
Symptom
Possible Fault
Action
No audio is available
through the hearing loop.
1) The user’s hearing instrument
is not turned on.
2) No power to the system.
3) The microphone is switched
off.
4) The microphone is muted.
5) The microphone is positioned
incorrectly.
6) Drive level too low.
7) The hearing loop aerials are
not connected.
8) The Chord NU2 Multi-
Frequency Receiver is turned off.
1) Switch the hearing instrument
to the Telecoil setting.
2) Check that the power supply is
connected to the Portable Large
Area Loop and switched on at
the mains power source.
3) Check batteries/charge level.
4) Check the mute switch on the
microphone is not held.
5) Reposition the microphone
input so that the speaker comes
through clearly.
6) Adjust the V7 Hearing Loop
Driver’s drive level.
*
7) Ensure the aerial is plugged
into a power socket.
8) Turn on the Chord NU2 Multi-
Frequency Receiver.
Audio through the hearing
loop is too quiet.
1) Microphone sensitivity is too
low
2) Drive level is too low.
3) Line level is too low.
4) Receiver level is too low.
1) Adjust the V7 Hearing Loop
Driver’s microphone level.
*
2) Raise the V7 Hearing Loop
Driver’s drive level.
*
3) Raise the V7 Hearing Loop
Driver’s line level.
*
4) Raise the
Chord NU2
multi-frequency receiver’s
level.*
Interference (buzzing,
whistling or hissing) is
heard through the hearing
loop.
1) Unscreened or poorly earthed
third party equipment is being
used in close proximity.
1) Switch off any third party
equipment to identify the source
of interference.
