9
Trouble shooting
Before taking the unit to be repaired, please check the following table when a
problem occurs. Consult your dealer or service center if the problem cannot
be solved with the following information.
Problem
Remedy
(Power)
System does not turn on
or does not respond to
the Remote control.
- Make sure AC power plug is connected to the
wall socket outlet properly and it has power.
- If this does not help, leave the unit unplugged
before seeking advice.
(Remote control)
No functions or short
range.
- Insert new batteries.
- Aim remote directly towards the remote
sensor located in center of speaker.
(Pairing the product)
Cannot pair successfully.
- Check whether the speaker is in Off or
searching mode.
- Check whether there are other Bluetooth
receivers around your Bluetooth device. Turn
them off to avoid any disturbance. Attempt to
pair again.
Cannot play properly,
the music plays
intermittently.
- Check whether the distance between the
speaker and your Bluetooth device is out of
its working distance (10m).
- Check whether there are some obstacles
blocking the communication between the
speaker and the Bluetooth device.
- Move the speaker or the Bluetooth device to
get the best reception.
The sound is distorted.
- Check the volume setting on both the
speaker and your Bluetooth device and
adjust the volume to a suitable level.
