BEC23 Technical Manual
23
Section 11 : Problem Solving
Token Problems
Invalid token
When a token has been entered and found to be invalid the display will indicate this by flashing the
following message;
This message flashes at a rate of once per second for a period of 10 seconds, then clearing for five
seconds before reverting to the default display.
The
icon is activated at the start of the message display and stays on for a period of 4 seconds.
One of the following reasons could be why a token is invalid:
•
The meter serial number on the token doesn’t match the physical meter number on the meter.
•
The tariff index on the token is not the same as the tariff index as programmed into the meter.
•
The supply group code that the token was made on differs to the supply group code in the meter.
•
The token was entered into the meter incorrectly.
•
The key revision number of the token differs to the key revision number as programmed into the
meter.
•
The meter might be in a tamper status.
•
The commissioning token has been entered into a meter that is already commissioned.
Check the printout of the token and then if necessary run the STS0 meter test token to compare the
parameters of the meter. All the information should be validated to ascertain why the token didn’t work.
Used / Duplicate token
A token entered with a Token ID that already exists in the token transaction table will be rejected as a
“used” or “duplicate” token. The display will indicate this condition by flashing the following display for a
period of 10 seconds. All active icons and segments of the bar graph will remain unaffected.
On completion of this display the meter will revert to its default display.
The
icon is activated at the start of the message display and stays on for a period of 4 seconds. This
token can be thrown away.
