COMPLAINTS PROCEDURE
3. Complaints procedure
Dear customer
The product you have purchased had passed manufacturers tests and its functions had
been checked by our technician before sale. In case any defect shows up during the
guarantee period that prevents normal use we ask you to follow the Complains procedure
when registering your claim.
To make possible complaint procedure easier please make sure when taking over the
product your vendor has duly filled in all relevant parts of the warranty, including date, seal and
signature.
This complains procedure relates to the purchased products. This complains procedure
doesn't relate to the services provided.
Guarantee period of the products
Guarantee period of 24 months from the date of purchase is provided for the device
and possible accessories. The date of purchase is at same time date of takeover.
Registering a claim
It is necessary to register your claim at the vendor where the subject of the complaint
has been purchased. The customer shall present duly filled warranty and the complete subject
of the complaint. Subject of the complaint shall be presented in a condition adequate to that at
the moment of purchase.
Caution!
The vendor is not responsible for keeping individual settings or data saved in the
subject of the complaint.
The customer is obliged to clarify the defect or how it is displayed and what claim he
intended to register.
Processing the complaint
The vendor shall provide a free remedy depending on particular conditions, or replace
the subject of the complaint for a new product, or settle the matter in another manner in
compliance with the Civil Code and the Act on consumer’s protection.
As of the moment the claim is registered by the customer and the subject of the
complaint is taken over by the vendor the vendor the guarantee period stops running. The
guarantee period continues on the date of takeover of the repaired subject of the complaint or
replaced faultless product by the customer, or should it not be taken over on the date the
customer is obliged to take over the repaired or replaced product. In case the vendor replaces
the subject of the complaint for a new product (including IMEI replacement) the original subject
of the complaint becomes property of the purchaser. Since takeover of the new product a new
guarantee period starts. In the cases when the vendor settles the matter after agreement with
the customer by replacement of the subject of the complaint for a faultless product the new
guarantee expires.
7
12-05-17
LUCOM GmbH * Ansbacher Str. 2a * 90513 Zirndorf * Tel. 09127/59 460-10 * Fax. 09127/59 460-20 * www.lucom.de
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