8.Trouble shooting
If you are having trouble with your device, try these troubleshooting
procedures before contacting a service professional.
Problems
Causes
Using the GPS tracker in the
places that have good signal
condition.
Poor signal
The signal waves
unable to transmit
when use the GPS
tracker in the places
that have poor signal
reception, such as:
tall building around
or basement.
Solutions
Charge the device battery
Unable to
boot
Low battery
Using the GPS tracker in the
places that have good signal
condition.
Unable to
connect to
the network
Poor signal
Change the installation place
Unable to
locate
Signal shielded
or Poor signal
Turn it on
No power
off alarm
Built-in battery is off
Restore power/Check ACC
Fail to start
the car
Power cutoff /
ACC abnormal
Connect the device negative
electrode to constant power
Car stops
driving
Abnormal power
supply
Check power supply/Press
side key to activate indicators
Offline/
Indicators off
Abnormal power
supply/Indicators
sleep
Test the device again/
Change installation place
No update
of vehicle's
location
No GPS positioning
