84
85
EN
EN
VR2020
VR2020
Abnormal behaviour
Turn off the robot and restart it.
Unusual noise is heard
during use
The main brush, side brush or wheel may be wrapped with foreign objects, turn off the
robot and remove foreign objects.
Cleaning ability is
reduced or dust is
dropping from the
appliance
•
The dust container is full. Clean it.
•
The filter grid is clogged. Clean or replace.
•
The main brush is wrapped with foreign objects, clean it.
Wi-Fi cannot be
connected
•
The Wi-Fi signal is bad. Check that the correct Wi-Fi coverage is available.
•
Wi-Fi is connected in an unusual way. Reset Wi-Fi, download the latest app, and try
connecting again.
•
The password is entered incorrectly.
•
There is a router for the 5G frequency band, the robotic vacuum cleaner is equipped
only for the 2.4G frequency band.
The planned cleaning did
not take place
If the battery level is low, planned cleaning can only be started if the battery level is
at least 30 %.
Does the robot consume
power when it is always
placed in the docking
station?
The robot consumes a small amount of power when it is permanently placed in the
docking station, allowing the best battery performance.
Do I need to charge the
robot three times for
16 hours the first time?
The lithium battery can be used immediately after charging and has no memory effect.
TROUBLE SHOOTING
Voice message
Remedy
Error 1: Oh dear! I cannot find the dust collector
Cleaning was started after removing the dust container.
Error 2: Please check if the radar on top has been covered
or blocked
The top sensor is covered or placed in an open area
(there is no obstruction in the 6x6 m
2
area).
Error 3: Please place me in a new location and try again
Pick up the robot or lift it into the air.
Error 4: Please scrub the cliff sensor, and restart me from
a new location
The cliff sensor is covered or placed at a height.
Error 5: Please scrub the front sensor, and restart me
from a new location
The infra-red anti-collision sensor is dirty or covered.
Error 6: Please scrub the right-hand sensor, and restart
me from a new location
The wall sensor is dirty or covered.
Error 7: Please scrub the radar housing on top, and
restart me from a new location
The anti-collision radar sensor is dirty or covered.
Error 8: Please check if the bumper has been blocked in
some way
The edge sensor or anti-collision sensor is stuck.
Error 9: Master, please clean the dust container and filter The dust container is full or the filter grid needs to be
replaced.
Error 10: Dust container has been removed, please clean
the container and filter
After error 9 has been signalled, the user has removed
the dust container and this triggers error 10.
Error 11: I'm stuck, please help me!
The robot is stuck somewhere.
Error 12: Please place me correctly!
The robot is tilted.
Error 13: Please check if my wheels have become blocked
somewhere
The drive wheel is stuck or tangled.
Error 14: Please check if the main brush has become
stuck
The main brush is tangled or stuck.
Error 15: Please check if the side brushes have become
stuck
The side brush is tangled or stuck.
Error 16: What's going on? Where is the docking station? Docking station not found or not connected.
Error 17: Oh dear! Program error, please restart me
Abnormal condition due to unknown failure, restart the
robot.
Error 18: Error encountered initiating shutdown
The robot alerts the user and automatically shuts down
or recharges.
Error 19: Low battery, please recharge
When the battery charge level is too low, the robot is not
in the docking station and cleaning starts (the battery
charge level is less than 10 %).
Error 20: To shut me down, please place me away from
the docking station
The robot was turned off while charging at the docking
station.
WIRELESS CONNECTION AND COMPATIBILITY
•
Jindřich Valenta - CONCEPT shall in no way be liable for any incidental, indirect or consequential damages, or for any
loss of data or loss due to information leakage during communication via wireless technology.
•
Successful wireless communication cannot be 100% guaranteed on all Smart devices and Wi-Fi networks (routers).
Due to the variety of devices on the market, there may be cases where the character or specification of a given Smart
device or Wi-Fi network (router) makes connection impossible or is somehow disturbed. In addition, a number
of factors, including hardware and software configuration, also affect the success of wireless communication via
Wi-Fi network. The connection between the robot and your Wi-Fi network can also be adversely affected by the
surrounding Wi-Fi networks, which can be tuned to the same channel and thus interfere with the connection (e.g.
in housing estates, apartment buildings, etc.). These facts are not a reason to claim the appliance.
•
The application is owned and operated by a third party (the “Entity”) different from Jindřich Valenta - CONCEPT
(the “Seller”). No personal data is transferred to the Entity by the Seller. When registering for the application,
the customer submits personal data directly to the Entity, who becomes the administrator of personal data. The
application and the associated protection of personal data are governed by the Entity’s rules.
Compatibility:
Smart device operating system
- Android 5.0 and higher
- IOS 9.0 and higher
Wi-Fi network
- 2.4 GHz
- WPA1 and WPA2 security (WPA2 recommended)
NOTICE: The appliance cannot be operated on IEEE 802.1X-protected Wi-Fi networks (usually corporate Wi-Fi networks).
