88
RE1010_RE2020
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible for
ensuring the product complies with the requirements
of applicable legal regulations as well as those of
the relevant technical standards. Moreover, they are
responsible for ensuring the product has the properties
the manufacturer described in documents related to the
goods or those reasonably expected by the customer
with regard to the nature of the goods or based on
advertising produced by the manufacturer, and further
they are responsible for ensuring the product is fit for
the purpose proposed by the manufacturer or that
a product of the same type is normally used for.
The quality warranty term is 24 months from product
takeover by the customer.
The warranty does not apply to wear and tear caused by
regular use. The customer shall not be entitled to any
warranty claims if, prior to taking the product over, they
knew the product contained a defect or if the defect is
attributable to the customer.
The warranty specifically does not apply:
•
if the product installation, operation and service
conditions stipulated in the product operating
manual have not been adhered to,
•
to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or
incorrect installation,
•
to malfunctions caused by an inexpert third-party
intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or inappropriate
maintenance in violation of the operating manual,
including malfunctions caused by water and other
sediments,
•
to changes in colour of the heating surface or to
scratching of the surface caused as a result of using
the products in an unusual manner,
•
to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water and
other sediments,
•
if the service life of certain product parts expires, e.g.
for accumulators, bulbs, etc.
The warranty does not apply to any products and
services provided along with the product (gifts,
promotional articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as
soon as identified, yet no later than before the end of
the warranty term.
The customer must file a product complaint with the
dealer from which they have purchased the product,
or with any authorised service centre, a list of which is
included in the product package, or available at www.
my-concept.com.
While filing a product complaint, the product must be
duly cleaned and securely packed so as to prevent any
damage during its transport to an authorised service
centre, where relevant, unless the product is delivered
in person.
The customer must submit proof of having concluded
a purchase contract for the product by producing the
receipt.
While filing their complaint, the customer must
indicate the noted defect and identify the preferred
complaint application method.
Complaints processing
As long as the noted defect may be removed, the user
has the right to have the defect duly removed free of
charge on a timely basis.
Where such a procedure is not reasonable with regard
to the nature of the defect, the user may require to be
supplied a new defect-free product (replacement),
or, where the defect applies to a part of the product
only, replacement of the part concerned. However, if
replacement of the product or any part thereof is not
proportionate with regard to the nature of the defect,
especially if the defect can be removed without undue
delay, the customer has the right to have the defect
removed free of charge.
EN
If the noted defect is not removable, or if the customer
becomes entitled to replacement of the product or
a part thereof, yet the replacement is not possible,
for example due to the product having been sold
out, the customer has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new product
(replacement) or to replacement of a part of the product
even if the defect can be removed, provided they cannot
properly use the product due to repeated occurrence of
the defect or due to a high number of such defects. In
such a case, the customer also has the right to return the
product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reasonable
discount if a new defect-free product cannot be
supplied to them, or if a product part cannot be replaced
or the product repaired unless the situation is remedied
within a reasonable time limit, or if remedying the
situation would create major discomfort on the part of
the customer.
The seller, authorised service centre or a staff
member authorised by them must decide about each
complaint immediately or within three business days
in complicated cases. This term does not include
a reasonable period of time, depending on the type of
product concerned,
required for the defect to be assessed by an expert.
A complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint filing date, unless
the seller and the customer agree on a later deadline.
On returning the product (withdrawing from the
contract) the customer must return any accessories
and documents supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product
replaced as part of a repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark
: Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
Product data
Model:
Production number:
Date of purchase:
Seal and signature of vendor:
