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PO2020
PO2020
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible
for ensuring the product complies with the
requirements of applicable legal regulations
as well as those of the relevant technical
standards. Moreover, they are responsible for
ensuring the product has the properties the
manufacturer described in documents related
to the goods or those reasonably expected
by the customer with regard to the nature of
the goods or based on advertising produced
by the manufacturer, and further they are
responsible for ensuring the product is fit for
the purpose proposed by the manufacturer
or that a product of the same type is normally
used for.
The quality warranty term is 24 months from
product takeover by the customer.
The warranty does not apply to wear and tear
caused by regular use. The customer shall not
be entitled to any warranty claims if, prior
to taking the product over, they knew the
product contained a defect or if the defect is
attributable to the customer.
The warranty specifically does not apply:
•
if the product installation, operation
and service conditions stipulated in the
product operating manual have not been
adhered to,
•
to malfunctions caused due to mechanical,
heat or chemical damage, short circuit,
over voltage or incorrect installation,
•
to malfunctions caused by an inexpert
third-party intervention,
•
to malfunctions caused by natural
disaster,
•
to malfunctions caused by insufficient or
inappropriate maintenance in violation
of the operating manual, including
malfunctions caused by water and other
sediments,
•
to changes in colour of the heating surface
or to scratching of the surface caused as a
result of using the products in an unusual
manner,
•
to appearance and functional changes
caused by exposure to sunlight, thermal
radiation of water and other sediments,
•
if the service life of certain product parts
expires, e.g. for accumulators, bulbs, etc.
The warranty does not apply to any products
and services provided along with the product
(gifts, promotional articles, etc.).
Filing a complaint
A complaint against a product defect must be
filed as soon as identified, yet no later than
before the end of the warranty term.
The customer must file a product complaint
with the dealer from which they have
purchased the product, or with any authorised
service centre, a list of which is included in the
product package, or available at www.my-
concept.com.
While filing a product complaint, the product
must be duly cleaned and securely packed so
as to prevent any damage during its transport
to an authorised service centre, where
relevant, unless the product is delivered in
person.
The customer must submit proof of having
concluded a purchase contract for the product
by producing the receipt.
While filing their complaint, the customer
must indicate the noted defect and identify
the preferred complaint application method.
Complaints processing
As long as the noted defect may be removed,
the user has the right to have the defect duly
removed free of charge on a timely basis.
Where such a procedure is not reasonable
with regard to the nature of the defect, the
user may require to be supplied a new defect-
free product (replacement), or, where the
defect applies to a part of the product only,
replacement of the part concerned. However,
if replacement of the product or any part
thereof is not proportionate with regard to
the nature of the defect, especially if the
defect can be removed without undue delay,
the customer has the right to have the defect
removed free of charge.
EN
If the noted defect is not removable, or if the
customer becomes entitled to replacement
of the product or a part thereof, yet the
replacement is not possible, for example due
to the product having been sold out, the
customer has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new
product (replacement) or to replacement of
a part of the product even if the defect can
be removed, provided they cannot properly
use the product due to repeated occurrence
of the defect or due to a high number of
such defects. In such a case, the customer
also has the right to return the product (by
withdrawing from the contract).
If the product is not returned (the customer
does not withdraw from the contract), or
if the customer does not apply the right to
a new defect-free product (replacement), to
replacement of a part thereof or to repair of
the product, they may request a reasonable
discount. The customer also has a right to
a reasonable discount if a new defect-free
product cannot be supplied to them, or if
a product part cannot be replaced or the
product repaired unless the situation is
remedied within a reasonable time limit, or if
remedying the situation would create major
discomfort on the part of the customer.
The seller, authorised service centre or a staff
member authorised by them must decide
about each complaint immediately or within
three business days in complicated cases. This
term does not include a reasonable period
of time, depending on the type of product
concerned, required for the defect to be
assessed by an expert. A complaint, including
defect removal, must be dealt with without
any undue delay, yet no later than within
30 calendar days of the complaint filing date,
unless the seller and the customer agree on
a later deadline.
On returning the product (withdrawing from
the contract) the customer must return any
accessories and documents supplied along
with the product.
The customer does not have the right to keep
the defective parts and components of the
product replaced as part of a repair of the
product.
This shall be without prejudice to any other
rights the customer may have in relation to
the purchase of the product.
Remark:
Complaints against products
damaged in transport are governed by the
carrier’s complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
Product data
Model:
Production number:
Date of purchase:
Seal and signature of vendor:
Summary of Contents for Hot&Cool PO2020
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