102
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ZK4040
ZK4040
Product data
Model:
Production number:
Date of purchase:
Seal and signature of vendor:
Complaints processing
As long as the noted defect may be removed, the user has
the right to have the defect duly removed free of charge
on a timely basis.
If the noted defect is not removable, or if the customer
becomes entitled to replacement of the product or a part
thereof, yet the replacement is not possible, for example
due to the product having been sold out, the customer
has the right to return the product (withdrawal from the
contract).
The customer shall have the right to a new product
(replacement) or to replacement of a part of the product
even if the defect can be removed, provided they cannot
properly use the product due to repeated occurrence of
the defect or due to a high number of such defects. In
such a case, the customer also has the right to return the
product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reasonable
discount if a new defect-free product cannot be supplied
to them, or if a product part cannot be replaced or the
product repaired unless the situation is remedied within
a reasonable time limit, or if remedying the situation
would create major discomfort on the part of the
customer.
The seller, authorised service centre or a staff member
authorised by them must decide about each complaint
immediately or within three business days in complicated
cases. This term does not include a reasonable period
of time, depending on the type of product concerned,
required for the defect to be assessed by an expert.
A complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint filing date, unless the
seller and the customer agree on a later deadline.
On returning the product (withdrawing from the contract)
the customer must return any accessories and documents
supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product replaced
as part of a repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark
: Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible for ensuring
the product complies with the requirements of applicable
legal regulations as well as those of the relevant technical
standards. Moreover, they are responsible for ensuring
the product has the properties the manufacturer
described in documents related to the goods or those
reasonably expected by the customer with regard to the
nature of the goods or based on advertising produced by
the manufacturer, and further they are responsible for
ensuring the product is fit for the purpose proposed by
the manufacturer or that a product of the same type is
normally used for.
The quality warranty term is 24 months from product
takeover by the customer.
The warranty does not apply to wear and tear caused
by regular use. The customer shall not be entitled to any
warranty claims if, prior to taking the product over, they
knew the product contained a defect or if the defect is
attributable to the customer.
In terms of these warranty conditions, a defective battery
is considered a battery that is electronically inoperative
(i.e., does not communicate with the base unit, the
charging or discharging circuits are defective, etc.) or has
an internal short circuit.
Defects or changes in parameters caused by normal use
and wear (e.g. natural capacity decrease) are in no way
considered a defect in terms of warranty.
The battery is provided warranty service for a period of
6 months. In terms of these warranty conditions, the
battery has the nature of a consumable, for more details
see „Consumables“.
Consumables
For consumables (batteries, etc.) we guarantee the
preservation of technical parameters for 6 months, in case
it was not damaged by improper use and its lifetime has
not expired.
EN
The warranty specifically does not apply:
•
if the product installation, operation and service
conditions stipulated in the product operating manual
have not been adhered to,
•
to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or
incorrect installation,
•
to malfunctions caused by an inexpert third-party
intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or inappropriate
maintenance in violation of the operating manual,
including malfunctions caused by water and other
sediments,
•
to changes in colour of the heating surface or to
scratching of the surface caused as a result of using the
products in an unusual manner,
•
to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water and
other sediments,
•
if the service life of certain product parts expires, e.g.
for accumulators, bulbs, etc.
The warranty does not apply to any products and services
provided along with the product (gifts, promotional
articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as
soon as identified, yet no later than before the end of the
warranty term.
The customer must file a product complaint with the
dealer from which they have purchased the product,
or with any authorised service centre, a list of which is
included in the product package, or available at www.my-
concept.com.
While filing a product complaint, the product must be
duly cleaned and securely packed so as to prevent any
damage during its transport to an authorised service
centre, where relevant, unless the product is delivered in
person.
The customer must submit proof of having concluded
a purchase contract for the product by producing the
receipt.
While filing their complaint, the customer must indicate
the noted defect and identify the preferred complaint
application method.
