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PACKAGE CONTENTS

You have now completed all the 

installation steps.

 Thank you for 

choosing Comwave.  
Enjoy your services! 

TROUBLESHOOTING

Can’t make calls?

1

2

3

4

Disconnect the power from 

both the Internet Modem 

and VoIP Adapter and 

wait 1 

minute

.  

Connect your Internet 

Modem to a power bar and 

wait 2 minutes

Connect the VoIP Adapter 

to the power bar and 

wait 5 

minutes

Still unable to make a call? 

Please visit the FAQ section 

online at  

www.comwave.net/help

or call 416-663-9600

If you do not hear dial tone or 

are unable to make or receive 

calls, try the following steps to 

resolve the issue quickly.

PACKAGE CONTENTS

9-1-1 INFORMATION

9-1-1

 

Take a moment to review the  9-1-1  terms at

 

www.comwave.net/911

.

Be sure that your  9-1-1  address is up to date.  

Log into My Account at 

www.comwave.net 

to verify or update your  9-1-1  address.

 

IMPORTANT: 

Every time you change your billing address or travel with your Comwave VoIP Adapter 

you will need to update your  9-1-1  address

  

Comwave  

VoIP Adapter 

Internet 

Modem

Wall Outlet

VOICEMAIL

To add Home Phone features, please call 416-663-9600

Comwave’s VoiceMail stores 20 messages and allows you to listen to your messages by phone or email. 

To access VoiceMail  

from your email

The voice messages can be 

automatically forwarded to your 

email account.  Set up this feature by 

logging in to My Account at 

1

  

Save

2

 Delete

3

 Play

4

 Previous

5

 Date/Time

6

 Next

 Record

2

 

Listen

3

  Use default greeting

To access VoiceMail  

when away from home or office

To access VoiceMail  

from home or office

1

  

Play 
Messages

2

  

Change 
Busy Greeting

3

  

Change 
No Answer Greeting

4

  

Change 
Passcode

5

  

Personalize
Name

From your Comwave

Phone press  *98 

1

  

Voice Messaging Menu

Dial your Comwave Phone Number.  

Press  *  during the greeting

Enter your passcode

Refer to your welcome letter

Enter your passcode

Refer to your welcome letter

www.comwave.net

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