STS11/STS11L Solid-State Transfer Switch
Revision 0
Preface
MN-STS11-11
xxi
Warranty Policy
Comtech EF Data products are warranted against defects in material and workmanship
for a specific period from the date of shipment, and this period varies by product. In
most cases, the warranty period is two years. During the warranty period, Comtech EF
Data will, at its option, repair or replace products that prove to be defective. Repairs are
warranted for the remainder of the original warranty or a 90 day extended warranty,
whichever is longer. Contact Comtech EF Data for the warranty period specific to the
product purchased.
For equipment under warranty, the owner is responsible for freight to Comtech EF Data
and all related customs, taxes, tariffs, insurance, etc. Comtech EF Data is responsible for
the freight charges only for return of the equipment from the factory to the owner.
Comtech EF Data will return the equipment by the same method (i.e., Air, Express,
Surface) as the equipment was sent to Comtech EF Data.
All equipment returned for warranty repair must have a valid RMA number issued prior
to return and be marked clearly on the return packaging. Comtech EF Data strongly
recommends all equipment be returned in its original packaging.
Comtech EF Data Corporation’s obligations under this warranty are limited to repair or
replacement of failed parts, and the return shipment to the buyer of the repaired or
replaced parts.
Limitations of Warranty
The warranty does not apply to any part of a product that has been installed, altered,
repaired, or misused in any way that, in the opinion of Comtech EF Data Corporation,
would affect the reliability or detracts from the performance of any part of the product, or
is damaged as the result of use in a way or with equipment that had not been previously
approved by Comtech EF Data Corporation.
The warranty does not apply to any product or parts thereof where the serial number or the
serial number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in transportation of the product.
The warranty does not cover replacement or repair necessitated by loss or damage from
any cause beyond the control of Comtech EF Data Corporation, such as lightning or other
natural and weather related events or wartime environments.
The warranty does not cover any labor involved in the removal and or reinstallation of
warranted equipment or parts on site, or any labor required to diagnose the necessity for
repair or replacement.
