Comtech EF Data NetPerformer SDM-9 Series Hardware Installation Manual Download Page 111

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Troubleshooting Tips

Memotec Inc.

6-3

Console connection
does not work, with:

POWER

LED green

STATUS

LED amber

ALARM

LED any state

Incorrect cable connection

Make sure you are using the
factory-supplied console
cable

Make sure the cable is prop-
erly plugged into the

CON-

SOLE

port and the console

terminal COM port

HyperTerminal communica-
tions program

Change

Emulation

parameter

setting from

Auto detect

ANSI

(see )

Incorrect modem setting

Set the modem to ignore
DTR: execute the AT com-
mand

at&d0

Set the modem to Auto
Answer mode: execute

ats0=1

Console terminal dis-
plays unreadable char-
acters

Console terminal was not set to
the default console speed
before startup

Set your console terminal
emulator to 9600 bps, and
start again

LAN connection does
not work

No power to LAN hub

Make sure the power outlet
has power

Make sure the LAN hub is
properly plugged in and
switched on

Incorrect cable connection

LINK

LED is off, check LAN

cable and replace if damaged

LINK

LED is on, make sure

you are using the correct IP
address for transmissions

Symptom

Possible Problem

Solution

Summary of Contents for NetPerformer SDM-9 Series

Page 1: ...NetPerformer SDM 9120 9220 9230 Series Hardware Installation Guide ...

Page 2: ...rporated in new editions of these documents Memotec may make improvements or changes in the products or programs described within the documents at any time without notice Mention of products or services not manufactured or sold by Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for such products or services Memotec Inc is a wholly owned subsid...

Page 3: ... Technical Support 1 9 1 4 2 Providing Product Number to Technical Support 1 9 1 4 3 Checking the Contents of Your Product Package 1 9 1 4 4 Returning a NetPerformer Unit 1 10 1 5 Training and Documentation 1 10 1 5 1 Request for Comments 1 10 Chapter 2 Unpacking 2 1 2 1 About Unpacking the Unit 2 2 2 1 1 Selecting a Location 2 2 2 1 2 Size Requirements 2 2 2 1 3 Distance Requirements 2 3 2 1 4 En...

Page 4: ...rs 3 26 3 11 Powering the Unit 3 28 3 11 1 SDM 9120 9220 9230 UAC Power Cords 3 28 3 11 2 System Status on Power Up 3 30 3 12 Connecting the Console Terminal 3 32 3 12 1 Important Console and Modem Settings for Startup 3 32 3 12 2 Activating the Console Connection 3 33 3 13 Installing the Licensed Software Options 3 34 3 13 1 Software License Key 3 34 3 14 Connecting the LAN Hub 3 35 Chapter 4 Pro...

Page 5: ... 10 4 Channelized Digital Interfaces 4 21 4 10 5 Dual Serial Port WAN Interface 4 26 4 10 6 Interface Card Status LEDs 4 27 4 10 7 FXS and FXO Interface Cards 4 30 4 10 8 E M Interface Card 4 31 4 10 9 T1 E1 and ISDN BRI S T Interface Cards 4 33 4 10 10 Supporting E1 75 on a T1 E1 Port 4 34 Chapter 5 Serial Port and User Equipment Connections 5 1 5 1 Serial Port 5 2 5 2 Custom HD 26 Cables 5 2 5 3...

Page 6: ...d Network Compatibility B 7 EN55032 and CISPR32 Warning B 9 EN55032 and CISPR32 Statement B 9 FCC Part 15 Statement B 9 FCC Part 68 Statement B 10 Connection to the Telephone Line B 10 Problems Repair and Warranty B 11 Industry Canada Statements B 13 The Ringer Equivalence Number REN B 13 Notice d Industrie Canada B 14 Indice d équivalence de la sonnerie IES B 14 Notice for Users in Australia Emer...

Page 7: ...ount Installation 3 22 Four Wire E M Connections 3 24 Two Wire E M Connections 3 24 Installing a Ferrite with an RJ 45 RJ 48 Connector 3 27 Power Cords for the SDM 9220 UAC or SDM 9230 UAC Unit 3 28 Harness and Wire for a DC Power Connection 3 29 Rear View of the SDM 9120 4 2 Rear View of the SDM 9230 UAC 4 3 SDM 9220 9230 Installed with Rackmount Brackets 4 11 SDM 9120 with Rackmount Brackets 4 1...

Page 8: ...e Card above 4 23 The Dual Port T1 E1 Interface Card below 4 23 The ISDN BRI S T Interface Card 4 26 The Dual Serial Port Interface Card 4 27 RJ 11 Pinout Female Jack 4 30 RJ 45 Pinout Female Jack for the E M Interface Card 4 32 RJ 48 to E1 75 Dual BNC Adapter Cable 4 35 ...

Page 9: ...sical Ports and Their Port Numbers 4 4 STATUS LED States 4 5 ALARM LED States 4 6 RJ 45 Pinout for Ethernet LAN Port 4 8 Status LED Indicators on Analog Voice Interface Cards 4 28 Status LED Indicators on Channelized Digital Interface Cards 4 29 RJ 45 Pinout for E M Interface Card 4 31 RJ 48 Pinout for Single or Dual Port T1 E1 Interface Cards 4 33 RJ 48 Pinout for ISDN BRI S T Interface Card 4 33...

Page 10: ...Memotec Inc ...

Page 11: ...Memotec Inc 1 1 1 Preface ...

Page 12: ...ice of 120 VAC North American or 240 VAC European power cord must be speci fied at time of ordering A DB9F DB9F console cable and 19 inch rackmount kit are also included in the product package A custom cable HD 26 male connector is required for the serial port available from Memotec Inc or your NetPerformer distributor The basic software set provides support of PowerCell Voice and Data including l...

Page 13: ...Optional software licenses can be procured for support of SkyPerformer satellite access TCP Acceleration SIP VoIP IP header compression Link Delay Compensation IPv6 1 1 3 SDM 9230 The NetPerformer SDM 9230 is a standalone chassis designed for network convergence at the branch office level It is a high speed low cost flexible and powerful unit that supports analog digital voice and data in a multit...

Page 14: ... over Ethernet serial or digital ports using PPP or Frame Relay RFC 1490 Optional software licenses can be procured for support of SkyPerformer satellite access TCP Acceleration SIP VoIP IP header compression Link Delay Compensation IPv6 1 1 4 Sales Contacts To order NetPerformer units DSP modules cables and optional parts contact Memotec Inc or your NetPerformer distributor To contact Memotec Inc...

Page 15: ...nt Set on page 1 6 for a list of other references NOTE All NetPerformer documents are available on the NetPerformer Companion CD which is included with your product package CAUTION All documents on the NetPerformer Companion CD including this guide must be opened with Adobe Acrobat Reader which is provided on the CD If you open a NetPerformer document with an earlier version of Acrobat Reader some...

Page 16: ...contain a reference tip or other information related to the subject at hand The content of a note is intended to be helpful or of interest to the reader CAUTION A caution contains an instruction that the reader must follow in order to prevent damage to equipment network failure or loss of data The content of a caution must be read carefully and explicitly obeyed WARNING A warning contains an instr...

Page 17: ... Offers valuable tips on how to design a NetPerformer application for maximum efficiency including an analysis of data and voice traffic throughput issues and the impact of traffic flow Provides examples of network setup and traffic meas urement using various NetPerformer products 1 2 5 Related Documents All of the documents listed here are available on the NetPerformer Companion CD which is inclu...

Page 18: ...th earlier versions of the NetPerformer firmware this change should be taken into consideration before you configure or manage the product The way you access the NetPerformer console has changed to allow for multiple user profiles CAUTION The default LOGIN is now ADMIN instead of ACT NOTE The default PASSWORD for this login remains SETUP For full instructions on setting up user profiles refer to t...

Page 19: ...ct serial number see next section Product work order number see next section Detailed problem description Remote access to the troubled unit via Telnet or dial up modem 1 4 1 Providing Product Numbers to Technical Support You may be requested to provide the product serial number and work order number when communicating with Technical Support 1 4 2 Providing Product Number to Technical Support The ...

Page 20: ...ements 1 5 Training and Documentation We offer a variety of classes to reduce your learning curve and make your employees more productive Students learn how to tailor NetPerformer products to meet their specific business requirements Each course is developed and delivered by certified instructors who have in depth expertise and extensive technical training experience Customized courses tailored to...

Page 21: ...2 Memotec Inc 2 1 Unpacking ...

Page 22: ...To ensure that the SDM 9XXX Series unit functions properly you should install the unit in an appropriate location which satisfies certain criteria for size connection distance and ambient environment CAUTION Unit must be installed in a restricted access location 2 1 2 Size Requirements Select a standard 19 48 cm equipment rack or a hard flat surface that is Near an easily accessible AC power sourc...

Page 23: ...endently grounded with a wire from Ground securely attached to the ground lug on the power supply at the rear of the unit chassis For the location of the ground lug refer to Rear View of the SDM 9230 UAC on page 4 3 The maximum length of user equipment connections is relative to the serial WAN user port speed 6 Mbps 8 meters 25 feet 2 Mbps or less 30 meters 100 feet There should be no more than 8 ...

Page 24: ...ng temperature 0 C to 45 C 32 F to 113 F Storage temperature 20 C to 65 C 4 F to 149 F Relative humidity 10 to 90 non condensing Maximum operating altitude 4572 meters 15 000 feet Ventilation requirement leave 5 cm 2 inches of unobstructed space around the unit All unused slots must be closed with a plate NOTE Above 3048 meters 10 000 feet altitude the maximum operating temperature of the unit dro...

Page 25: ...e SDM 9XXX Series unit out of the box the only con figuration device you can use is the console terminal since the unit does not yet have an IP address For details see Connecting the Console Terminal on page 3 32 A sufficient number and length of cables for all ports One RJ 48 to RJ 48 cable for each T1 E1 or ISDN BRI S T port at least 26AWG or 0 4mm Two BNC coaxial cables for each T1 E1 port that...

Page 26: ...connected to the serial ports A sufficient number of ferrites for the cables connecting to the ports on the unit Refer to Installing the Ferrites EMI Filters on page 3 26 for the ferrites required on the different product models for the various types of ports the coun tries where these ferrites are required and installation instructions NOTE These ferrites are not provided with the product package...

Page 27: ...3 Memotec Inc 3 1 Hardware Installation ...

Page 28: ...e card E1 75 Jumpers on page 3 13 Installing an interface card Installing an Interface Card on page 3 17 Optional Installing the unit in a rack Installing the Unit in a Rack on page 3 20 E M wiring and grounding procedures E M Wiring and Grounding on page 3 23 Installing the ferrites for E1 75 FXS FXO E M PTT and ISDN BRI S T connections Installing the Ferrites EMI Filters on page 3 26 Powering up...

Page 29: ...M 9120 9220 9230 is independently grounded with a wire from Ground securely attached to the ground lug located at the rear of the SDM 9120 9220 9230 chassis 2 Ensure that the SDM 9120 9220 9230 is securely placed on a hard flat surface with the port connectors facing you 3 Turn the power switch OFF by pushing it to 0 and unplug the power cord from the power supply WARNING To avoid electrical shock...

Page 30: ...f the unit b By holding the bottom sides of the cover pull the cover up gently while slightly pulling to either side of the device Figure 3 1 Removing the Cover from the SDM 9220 9230 Chassis Figure 3 2 Removing the Cover from the SDM 9120 Chassis Remove 3 screws Lift up from the rear Pull forward over the front panel Remove 3 screws on top Gently spread sides while lifting cover Remove 2 screws o...

Page 31: ... 160 or HD DSP module with a DSP module intended for the SDM 9360 SDM 9380 or SDM 9585 Likewise do not install a DSP 160 or HD DSP module in an SDM 9360 SDM 9380 or SDM 9585 unit NOTE The synchronous HD DSP module requires NetPerformer software version 10 2 3 R08 or higher The synchronous low density DSP module requires ver sion 10 3 5 R02 or higher Earlier software versions will report a hardware...

Page 32: ...o Location of Optional Hardware on the Main Board on page 3 5 for the exact location 3 Holding the DSP module by the edge carefully remove it from its protective packaging CAUTION Do not expose the DSP module or the SDM 9120 9220 9230 unit to a magnetic field or electrostatic charge at any time Damage to their components could result Use ESD procedure at all times 4 Hold the DSP module over the DS...

Page 33: ...ect the power cord first 2 Locate the small metal clips that hold the DSP module into place at each end of the DSP socket Push the clips apart with the tips of your fingers The module will spring into a more vertical position 3 Holding the DSP module by its edge carefully lift it up and out of its socket CAUTION Do not expose the DSP module or the SDM 9120 9220 9230 unit to a magnetic field or ele...

Page 34: ...e rear of the cover down over the unit chassis You may need to push the cover slightly toward the rear to ensure that it is well seated over the rear panel Refer to Figure 3 4 3 To secure the lip of the cover to the rear of the unit chassis replace the three screws that you removed earlier See Figure 3 1 on Removing the Cover from the SDM 9220 9230 Chassis on page 3 4 for their exact location To c...

Page 35: ...OTE You do not need to disconnect any cables that may be connected to the data WAN user LAN or console ports or to other interface cards that may be already installed 2 Using a small non magnetized Phillips screwdriver loosen the 2 captive screws that hold the faceplate of the interface card onto the chassis wall 3 Pull the interface card horizontally out of the slot using the tips of your fingers...

Page 36: ...eplate goes behind the chassis wall and can be inserted through the slot opening To secure the metal faceplate in place tighten the 2 captive screws NOTE To limit electromagnetic interference and ensure optimum ventilation inside the unit chassis there should be no large openings on the rear panel of the SDM 9120 9220 9230 unit ...

Page 37: ... transmit data This is the factory default setting NOTE The ISDN BRI card is only available for the SDM 9220 and SDM 9330 The two ends of a T1 or E1 connection must have opposite NT TE values Thus some digital interface cards in your application may need to be changed to NT mode The rule of thumb is If you are connecting the physical digital port directly to the network or to another physical digi...

Page 38: ...ently and can have different settings JP5 controls the NT TE setting for port 1 JP6 controls the NT TE setting for port 2 For the exact location of JP5 and JP6 examine Figure 3 5 To change the jumper setting for NT TE mode on an ISDN BRI S T interface card NOTE Hard strapping must be done carefully to ensure that the pins are well engaged in the jumper base on both sides Figure 3 5 Location of JP5...

Page 39: ...change the factory setting of jumpers JP5 and JP6 only if you require NT mode on the interface card 3 Hold the interface card firmly in one hand CAUTION Do not expose the interface card or the SDM 9120 9220 9230 unit to a magnetic field or electrostatic charge at any time Damage to their components could result 4 For both JP5 and JP6 moving the jumper from one side to the other changes TE mode to ...

Page 40: ...umber AG2CA0001 If you are not using an adaptor for E1 75 operations you can skip this procedure The jumper connectors are located between the two ports refer to Figure 3 6 Port 1 on the left when the card is viewed from the front is governed by jumpers installed on connector J4 This is the only jumper connector available on the single port T1 E1 interface card Port 2 on the right is governed by j...

Page 41: ... interface card firmly in one hand CAUTION Do not expose the interface card or the SDM 9120 9220 9230 unit to a magnetic field or electrostatic charge at any time Damage to their components could result 3 Using needle nosed pliers install the two jumpers as follows refer to Figure 3 6 A white dot is printed on the board next to pin 1 As a result the long side of the jumpers will lay parallel to th...

Page 42: ...relief to ensure that they do not loosen from the digital port If the unit is mounted in a rack you must secure the cables to a side rail using tie wraps or support the weight of the cables on a tray If the unit is on a table you must support the weight of the cables on the table The digital port can desynchronize and the unit reset if the full weight of the BNC coaxial cables is unsupported ...

Page 43: ...erface card 1 Wear an ESD Electrostatic Sensitive Devices wrist strap and attach it to the ground lug on the power supply at the rear of the SDM 9120 9220 9230 chassis Refer to Rear View of the SDM 9120 on page 4 2 or Rear View of the SDM 9230 UAC on page 4 3 for the exact location of the ground lug CAUTION Electrostatic charges can damage system components Always use an ESD Electrostatic Sensitiv...

Page 44: ...elect an empty interface card slot labelled SLOT 1 SLOT 2 and SLOT 3 SDM 9230 only on the rear wall of the unit chassis 5 Remove the metal faceplate from the slot you have selected a Using a small non magnetized Phillips screwdriver loosen the 2 captive screws that hold the faceplate in place behind the slot cutout on the rear wall of the chassis b Slide the faceplate out from the chassis wall and...

Page 45: ...it should slide easily all the way in along the side rails provided inside the unit 8 Press the interface card firmly into place to ensure that it engages securely into the connector at the rear on the main board of the unit 9 Screw the faceplate of the interface card onto the chassis wall by tightening the 2 captive screws NOTE Torque on the faceplate screws should be no more than 6 in lbs CAUTIO...

Page 46: ...ng 2 small screws along the bottom of each bracket as shown in Figure 3 8 2 Optionally you can add an handle to the bracket by aligning the handle with the holes and screw the handle using 2 provided screws 3 Carefully insert the SDM 9120 unit with the attached brackets into the rack Secure the front of each bracket onto the rack using two mounting screws with washers 3 8 2 Installing the SDM 9220...

Page 47: ...ure 3 9 NOTE Screw holes for this purpose have already been made at the factory along the bottom of the unit chassis You can align the rackmount bracket along any 3 of these holes depending on the depth of your rack You can mount the brackets in either direction depending on whether you want to access the front or rear of the unit once it is installed in the rack Figure 3 9 Rackmount Brackets Inst...

Page 48: ...insert the SDM 9220 9230 unit with the attached brackets into the rack Secure the front of each bracket onto the rack using two mounting screws with washers as shown in Figure 3 10 Figure 3 10 Completed Rackmount Installation Four mounting screws securely hold unit in place ...

Page 49: ...1 and T1 pair carry voice fax analog signals from the PBX E M tie trunk to the SDM 9120 9220 9230 Connect the signaling wires as indicated in the following table When PBX to PBX E M tie trunks are installed the E lead of one PBX is normally crossed over and connected to the M lead of the other PBX and vice versa See the first connection scenario in Four Wire E M Connections on page 3 24 In a multi...

Page 50: ...t of view NOTE All signals are listed from the PBX point of view Figure 3 11 Four Wire E M Connections Figure 3 12 Two Wire E M Connections PBX to PBX Connection E M M E PBX T1 T R1 R T T1 R R1 PBX E 7 2 M M 2 7 E R1 3 4 R PBX R 4 NP 3 R1 PBX T 5 6 T1 T1 6 5 T NP Connection Through SDM 9120 9220 Connection Through SDM 9120 9220 E 7 2 M M 2 7 E PBX R 4 4 R PBX T 5 5 T NP NP ...

Page 51: ...cation the common ground must be the Telco PTT ground This ensures that the ground potential of the PBX telephone interface and the NetPerformer telephone interface are the same Based on the above conditions grounding may be established directly or indirectly Direct Method Connect a grounding wire between the Telco PTT interfaces on the PBX and the NetPerformer UAC unit Connect the ground wire fro...

Page 52: ...through the ferrite opening 2 Wrap the cable around the ferrite the number of times required for the port referring to Table 3 3 Figure 3 13 shows an example of a single wrap around the ferrite NOTE Wrapping is not required in the case of an E1 75 connection as the coaxial cable connected to the RJ48 to BNC adaptor is too bulky to permit it Port Type Models affected Where required Ferrite required...

Page 53: ...ec Inc 3 27 3 Allow no more than three inches one inch is ideal between the wrap and the RJ 45 or RJ 48 connector that plugs into the user device or telephone outlet Figure 3 13 Installing a Ferrite with an RJ 45 RJ 48 Connector ...

Page 54: ...serted into their slots and securely screwed into place 2 Connect the factory supplied power cord to the AC inlet located at the rear of the SDM 9120 9220 9230 chassis 3 Plug the other end of the power cord into an AC power outlet 100 240 VAC 50 60 Hz with a protective earthing connection in good condition 4 For the SDM 9220 9230 units turn the power switch ON by pushing it to 1 The unit will begi...

Page 55: ...power connection A removable wiring harness is supplied with the unit Harness and triple wire cable 2 m approx 6 feet long To connect a 48 VDC unit to its power source 1 Turn off the circuit breakers to the 48 volt DC power supply WARNING To avoid electrical shock and possible damage to the unit ensure that the 48 VDC power supply is shut OFF before you connect the unit 2 Ensure that all interface...

Page 56: ...olt DC power supply 7 Turn the chassis power switch ON by pushing it to 1 The unit will begin power up and system check immediately WARNING If at a later time you need to remove the unit cover or access internal components turn OFF the unit and the 48 VDC power supply and disconnect the harness from the DC inlet on the NetPerformer chassis to avoid electrical shock and damage to the unit 3 11 2 Sy...

Page 57: ... of the STATUS and ALARM LEDs occur during this stage 2 green red green Hardware initialization by the bootstrap 3 green red off Bootstrap is running Preparing to start the boot sector 4 green amber off Boot sector is running Validating the applica tion 5 green amber amber Boot sector is running Decompressing the application 6 green off off Application has started from a power on red Application h...

Page 58: ... mode The SDM 9120 9220 9230 will set the speed of the console port as soon as it detects an active connection CAUTION For a trouble free startup you must set the console terminal and modem as follows Console terminal The default console speed is 9600 bps during bootstrap initialization boot sector validation and system initialization Set your console terminal emulator to 9600 bps to view all SDM ...

Page 59: ...n ADMIN This is the default login Additional user logins can be defined Refer to the NetPerformer Reference Guides for details 5 Enter the password for this login When the password is entered correctly the SDM 9120 9220 9230 sends the product banner to the console screen as in this example LOGIN ADMIN PASSWORD ACCEPTED SDM 9230 vx x x Memotec Technologies Inc c 2007 Signaling Engine x x x DSP code...

Page 60: ...mer unit participating in the software application must be installed with a separate software license 3 13 1 Software License Key The Memotec Software License Key is a traceable number that is used to activate the licensed software option Contact Memotec Technical Support for your Software License Key Enter this number during execution of the PLS command to activate the software license You must t...

Page 61: ...connect the SDM 9120 9220 9230 unit to a LAN hub 1 Connect one end of the LAN cable to one of the SDM 9120 9220 9230 Ethernet LAN ports labelled ETHERNET on the rear panel Refer to Figure 4 2 in Rear View of the SDM 9230 UAC on page 4 3 2 Connect the other end of the LAN cable to one of the 10 100BaseT ports on your local LAN hub 3 The link is up when the LNK LED is on The LED color indicates the ...

Page 62: ...SDM 9XXX Series Hardware Installation Guide 3 36 Memotec Inc ...

Page 63: ...4 Memotec Inc 4 1 Product Description ...

Page 64: ...ied LAN cables Ethernet Ports on page 4 7 One serial port requires custom serial cable Serial Port on page 5 2 One console port with console cable Console Port on page 4 9 One UAC power supply with removable power cable Power Supply on page 4 10 One rackmount kit Rackmount Kit on page 4 11 Table 4 1 Basic Features of the SDM 9120 Unit Interface card slots LAN status LEDs Console port Serial port E...

Page 65: ...Ethernet Ports on page 4 7 One serial port requires custom serial cable Serial Port on page 5 2 One console port with console cable Console Port on page 4 9 One power supply with removable power cable Power Supply on page 4 10 One rackmount kit Rackmount Kit on page 4 11 Table 4 2 Basic Features of the SDM 9220 9230 Unit AC connector Ground lug ON OFF switch Interface card slots LAN status LEDs Co...

Page 66: ...t FXO dual or quad port E M PTT quad port T1 E1 single or dual port ISDN BRI S T dual port SDM 9220 9230 only Serial dual port SDM 9220 9230 only Interface Cards on page 4 15 Table 4 3 Optional Hardware Physical Port Port Number on Console LINK Slot 1 digital port 1 100 Slot 1 digital port 2 150 Slot 2 digital port 1 200 Slot 2 digital port 2 250 Slot 3 digital port 1 300 Slot 3 digital port 2 350...

Page 67: ... from the front Refer to Front View of the SDM 9220 9230 on page 2 2 NOTE For added convenience the same three LEDs are provided on the rear panel below Slot 1 See Rear View of the SDM 9230 UAC on page 4 3 POWER green goes on when the unit is powered on STATUS red amber green indicates which program is operating on the unit as shown in Table 4 5 ALARM red amber green indicates several states inclu...

Page 68: ... determined in conjunction with the ALARM LED Refer to Table 3 4 in Front Panel LED States During System Startup on page 3 31 Off System startup complete The application is running but no link is up Green The application is running and at least one link is up State Interpretation Blinking Red Amber Green Early stage of system startup when the bootstrap is executing a quick hardware test Red A soft...

Page 69: ...dress source destination or SAP or custom filtering For information on connecting to the LAN hub refer to Connecting the LAN Hub on page 3 35 4 5 2 LAN Status LEDs Two pairs of LAN status indicators are located below the Ethernet ports on the rear panel of the SDM 9220 9230 chassis refer to Rear View of the SDM 9230 UAC on page 4 3 The LEDs for Ethernet port 1 are located on the left and those for...

Page 70: ... Port The RJ 45 female connectors marked Ethernet 1 and 2 on the rear panel of the SDM 9220 9230 provide two physical LAN ports for attachment to the local LAN hub 10 100Base T MDI connection The following table describes the RJ 45 pinout for the LAN port Pin No Usage Description 1 TX Transmit Output 2 TX Transmit Output 3 RX Receive Input 4 not used 5 not used 6 RX Receive Input 7 not used 8 not ...

Page 71: ...ge 3 32 Auto gender DTE DCE Protocol VT 100 or PPP Reverse console function provides an outbound port for control of external equipment using ASYNC communication via Telnet 4 6 2 Console Cable A cable for the console port is included with the SDM 9XXX Series product package This cable is a standard TIA 232 V 24 straight through cable with DB 9 female connectors at both ends Ordering part number 50...

Page 72: ...nd connection to the power source turn to Powering the Unit on page 3 28 4 7 1 SDM 9120 UAC AC power connector Voltage Autosensing 100 240 VAC Frequency 50 60 Hz Current 0 8 A at 100 V and 0 4 A at 240 V Maximum power consumption 50 Watts 4 7 2 SDM 9220 UAC and SDM 9230 UAC AC power connector Voltage Autosensing 100 240 VAC Frequency 50 60 Hz Current 0 8 A at 100 V and 0 4 A at 240 V Maximum power...

Page 73: ... left and right Six small screws for the brackets Phillips 5 mm 3 16 Four mounting screws with washers Phillips 10 mm 3 8 4 8 1 Using the Mounting Brackets for the SDM 9120 To place the unit in a rack follow these steps 1 Secure the rack so that it does not move during the installation 2 Prepare the mounting brackets and the support screws See Figure 4 5 When you unpacked your unit locate a pair o...

Page 74: ... front of the bracket See Figure 4 6 5 Insert the unit into the rack at the desired level and line the holes in the unit mounting SDM 9120 brackets with the holes in the rack mounting plates 6 Once the unit is in position tighten all the rack mounting screws Figure 4 5 Mounting Screws and Mounting Bracket Figure 4 6 Side View of a Unit with a Bracket Tip The unit can be more easily mounted if supp...

Page 75: ...ts Maximum 30 voice channels per DSP module NOTE One low density onboard DSP processor is provided with each FXS FXO and E M interface card to support analog voice calls A maximum of 8 analog voice channels is permitted NOTE If you require support of more than 30 voice channels upgrade to the high density DSP module HD DSP CAUTION The low density DSP module is intended for the SDM 9120 SDM 9220 an...

Page 76: ...DSP module supports 60 80 100 or 120 timeslots Maximum 120 voice channels per DSP NOTE High density DSP modules require NetPerformer software version 10 3 5 R01 or higher Earlier software versions will report a hardware problem and log an error CAUTION The high density DSP module is intended for the SDM 9120 SDM 9230 SDM 9606 and SDM 9620 only DO NOT replace the high density DSP module with a DSP ...

Page 77: ...maximum of 3 interface cards The interface cards slide into slots located at the rear of the unit see Figure 4 2 on Rear View of the SDM 9230 UAC on page 4 3 To install an interface card in the SDM 9220 9230 chassis follow the procedure in Installing an Interface Card on page 3 17 4 10 1 SDM 9120 Compared to the SDM 9220 9230 All three units use the same interface boards however the SDM 9120 has a...

Page 78: ...to the interface card by screwing back the two screws used to fix the faceplate to the interface card as illustrated in Figure 4 10 below The part numbers for the replacement faceplate kits from SDM 92x0 to SDM 9120 are as follow KT 0021210 Replacement Faceplate Kit for Quad E M KT 0021208 Replacement Faceplate Kit for Dual FXO KT 0021206 Replacement Faceplate Kit for Quad FXO KT 0021204 Replaceme...

Page 79: ...on to a conventional two wire analog tele phone pulse dial or DTMF touchtone Generates loop current and ring voltage derived from 48V as well as pulse dial or DTMF tones Detects off hook and on hook states Dual port interface with 2 RJ 11 female connectors for the dual FXS interface card Quad port interface with 4 RJ 11 female connectors for the quad FXS interface card Equipped with an onboard DSP...

Page 80: ...four wire cable Should this occur replace the four wire cable with a two wire cable If the problem persists contact Technical Support NOTE You must install a ferrite on each cable connected to an FXS port on SDM 9220 UAC or SDM 9230 UAC installed in the European Union or Russia These ferrites are not provided with the product package For instructions turn to Installing the Ferrites EMI Filters on ...

Page 81: ...face card Provides a Subscriber Line connection to a Central Office or the station side of an analog PBX Detects ring voltage closes the loop during off hook and opens the loop in an on hook condition Generates pulse dial or DTMF tones Dual port interface with 2 RJ 11 female connectors for the dual FXO interface card Quad port interface with 4 RJ 11 female connectors for the quad FXO interface car...

Page 82: ...330 000 for the Universal E M PTT interface card The universal E M PTT interface card Provides a local on premises E M tie line connection to an analog PBX Supports E M Types I II and V E M type selection is made through soft strapping The E M interface card is set to Type I at the factory To change to a different type configure the E M Type parameter using the LINK item of the SETUP SLOT menu For...

Page 83: ...ype of E M used on the PBX CAUTION For important E M wiring and grounding considerations refer to E M Wiring and Grounding on page 3 23 NOTE You must install a ferrite on each cable connected to an E M port on an SDM 9220 UAC or SDM 9230 UAC These ferrites are not provided with the product package For instructions turn to Installing the Ferrites EMI Filters on page 3 26 4 10 4 Channelized Digital ...

Page 84: ...ftware selectable at 75 or 120 Ohms An E1 75 connection requires an RJ 48 to E1 75 dual BNC adaptor cable Ordering part number 161 0469 001 and two jumpers for each port Refer to T1 E1 Interface Cards at 75 Ohms on page 4 24 and E1 75 Jumpers on page 3 13 Framing and line coding T1 D4 or ESF framing and B8ZS B7ZS or AMI line coding E1 Provides G 704 framing and HDB3 line coding Maximum 3 interface...

Page 85: ...T1 operations NOTE T1 operations are indicated when the port LED labeled T1 E1 is green E1 operations are indicated when the T1 E1 LED is yellow To interpret the other status LEDs refer to Interface Card Status LEDs on page 4 27 Figure 4 14 The Single Port T1 E1 Interface Card above Figure 4 15 The Dual Port T1 E1 Interface Card below ...

Page 86: ...rap 2 jumpers for each port that will be used as an E1 75 connection For details and installation procedure refer to E1 75 Jumpers on page 3 13 G 704 framing and HDB3 line coding Maximum 3 interface cards per unit providing a maximum of 120 voice chan nels or 124 data channels Requires a DSP 160 or HD DSP module for voice calls see Installing or Upgrading the DSP Module on page 3 5 Interoperabilit...

Page 87: ...nd data at 128 Kbps using ISDN BRI ETSI North America and Japan QSIG transparent and customized signalling Requires a DSP 160 or HD DSP module for voice calls see Installing or Upgrading the DSP Module on page 3 5 Dual S T Basic Rate Interface for connection of 2 separate ISDN lines Each ISDN line configurable as NT Network Termination or TE Terminal Equipment through hardware strapping at the ele...

Page 88: ...rovides the capacity to increase the number of serial ports on the SDM 9220 9230 according to data traffic needs Only one slot on the SDM 9220 or SDM 9230 can be loaded with a dual serial port interface card Ordering part number for SDM 9120 161 1335 000 Single Serial Port WAN Interface only The single serial port interface card also referred to as the single SCC interface card provides the capaci...

Page 89: ...face card All monitoring can be carried out using the Display Port State console command DS PORT described in the NetPerformer Reference Guides 4 10 6 Interface Card Status LEDs Analog Voice Interface Cards The LEDs on the front face of an analog voice interface card FXS FXO or E M indicate activity on the corresponding port For the LED locations refer to The Dual FXS Interface Card above and Quad...

Page 90: ...rd on page 4 26 Intf Card LED Color Indication FXS ACT one for each port Green Activity traffic transmitted or received on the analog voice port located immediately above the LED Blinks when the channel is ringing a phone FXO ACT one for each port Green Activity traffic transmitted or received on the analog voice port located immediately above the LED Blinks when the channel detects ring voltage U...

Page 91: ...atal error has occurred for example loss of synchronization on the digital link T1 E1 Off Either the port is not configured or the interface card did not pass the power up self test and is not functional Green The port has been configured for T1 oper ation Yellow The port has been configured for E1 oper ation TE NT Off Either the port is not configured or the interface card did not pass the power ...

Page 92: ...S or FXO interface card supports two pins Ring pin 3 Tip pin 4 Cables from analog voice ports to the voice fax equipment can be installed in any order To connect an RJ 11 cable 1 Connect one end of the cable to the RJ 11 connector on the interface card 2 Connect the other end to the RJ 11 connector on the voice fax device a telephone set fax machine key telephone system CO CX or the station side o...

Page 93: ...Interface Card Use an RJ 45 cable provided in the product package to make an analog PBX tie line connection on an E M interface card This cable is a solid wire cable with 8 conductors and RJ 45 plugs 8 pins at both ends Four RJ 45 to RJ 45 cables are provided for each E M interface card The following table describes the RJ 45 pinout for an E M port NOTE The pinout functions on an E M PTT port are ...

Page 94: ...T block termination CAUTION For important E M wiring and grounding considerations refer to E M Wiring and Grounding on page 3 23 NOTE You must install a ferrite on each cable connected to an E M port on an SDM 9220 or SDM 9230 in all countries These ferrites are not provided with the SDM 9220 9230 product package For instructions turn to Installing the Ferrites EMI Filters on page 3 26 Figure 4 19...

Page 95: ...ort on the T1 E1 and ISDN BRI S T interface cards TE Mode NT Mode Pin No Signal Pin No Signal 1 Receive 1 Transmit 2 Receive 2 Transmit 3 not used 3 not used 4 Transmit 4 Receive 5 Transmit 5 Receive 6 not used 6 not used 7 not used 7 not used 8 not used 8 not used Table 4 11 RJ 48 Pinout for Single or Dual Port T1 E1 Interface Cards Pin No Description 1 Power 2 Power 3 Transmit Output 4 Receive I...

Page 96: ...30 UAC installed in the European Union or Russia These ferrites are not provided with the product package For instructions turn to Installing the Ferrites EMI Filters on page 3 26 4 10 10 Supporting E1 75 on a T1 E1 Port An E1 75 connection requires An adaptor for E1 75 operations as described in the next section Strain relief for the cables to ensure that they do not loosen from the digital port ...

Page 97: ...bles are required for each interface card one for the receive side and the other for the transmit side To connect the BNC cables 1 Connect one end of each cable to the BNC connectors on the interface card respecting the transmit TX connector and receive RX connector requirements for the cable terminations 2 Connect the other end of each cable to the network or the BNC connectors on another interfa...

Page 98: ...il using tie wraps or support the weight of the cables on a tray If the unit is on a table you must support the weight of the cables on the table The digital port can desynchronize and the unit reset if the full weight of the BNC coaxial cables is unsupported NOTE If the line does not come up on this interface card the problem could be related to the TX RX cable connections Try inverting the cable...

Page 99: ...5 Memotec Inc 5 1 Serial Port and User Equipment Connections ...

Page 100: ... unit and ports on the dual serial port interface card The required cable depends on the interface and gender of the attached equipment Twelve custom HD 26 serial cable models are available V 35 V 11 DCE V 35 V 11 DTE for details see V 35 V 11 Cables on page 5 6 TIA 232 V 24 DCE TIA 232 V 24 DTE see TIA 232 V 24 Cables on page 5 6 X 21 DCE X 21 DTE with 4 40 screw on the DB 25 connector see X 21 C...

Page 101: ...atically detects the interface and gender according to the type of HD 26 custom cable that is installed For example with a V 35 V 11 DTE cable the port will select V 35 V 11 electrical characteristics and DTE Software configuration of these characteristics is thus not required For details concerning the custom serial cable refer to Custom Serial Cable Specifications on page 5 6 ...

Page 102: ...NetPerformer Reference Guides for details 5 3 1 Activating the User Equipment Connection CAUTION Configure the E M interface type before you connect the cables to ports on the E M interface card Otherwise the interface card could be damaged FXO FXS and digital voice channels can be configured before or after cable connection To activate the user equipment connection 1 Configure all parameters and ...

Page 103: ...DTE X 21 DCE X 21 DTE X 21 EU DCE X 21 EU DTE TIA 232 DCE TIA 232 DTE TIA 449 DCE TIA 449 DTE TIA 530 DCE TIA 530 DTE Circuits either leased switched or Frame Relay Coding NRZI or NRZ WAN port protocols synchronous full duplex HDLC Frame Relay FR USER for network connection RFC 1490 Synchronous user port protocols HDLC Synchronous PPP Frame Relay protocols Frame Relay User FR USER Frame Relay Netw...

Page 104: ...tPerformer serial port DB 25 female DCE or male DTE connector at the other end for connection to the TIA 232 V 24 equipment Use the DCE female cable for connection to a male connector on the TIA 232 V 24 equipment typically a DTE device Ordering part number 161 0897 001 Stock number 502 0944 006 Use the DTE male cable for connection to a female connector on the TIA 232 V 24 equipment typically a D...

Page 105: ...e DCE or male DTE connector at the other end for connection to the TIA 449 V 36 equipment Use the DCE female cable for connection to a male connector on the TIA 449 V 36 equipment typically a DTE device Ordering part number 161 0901 001 Stock number 502 0948 006 Use the DTE male cable for connection to a female connector on the TIA 449 V 36 equipment typically a DCE device Ordering part number 161...

Page 106: ...nal Pin Signal Pin Signal from Description TXDA 2 2 3 103 P TXD 2 TXDA 2 TXDA 4 T A 2 DTE Transmit Data Transmit on wire TXDB 14 14 16 103 S n a n a TXDB 14 TXDB 22 T A 9 DTE RXDA 3 3 2 104 R RXD 3 RXDA 3 RXDA 6 R A 4 DCE Receive Data Receive on wire RXDB 16 16 14 104 T n a n a RXDB 16 RXDB 24 R A 11 DCE TXCA 15 15 15 114 Y TXC 15 TXCA 15 TXCA 5 S A 6 DCE Transmit Clock Signal element timing TXCB ...

Page 107: ...lear To Send CTSB 13 13 19 n a n a n a n a CTSB 13 CTSB 27 n a n a DCE DCDA 8 8 8 109 F DCD 8 DCDA 8 DCDA 13 I A 5 DCE Data Carrier Detect Indi cation on wire DCDB 10 10 10 n a n a n a n a DCDB 10 DCDB 31 I B 12 DCE n a n a n a n a 140 N RL 21 n a n a RL 14 n a n a DTE Remote Loopback n a n a n a n a 141 L LL 18 n a n a LL 10 n a n a DTE Local Loopback n a n a n a n a 142 NN TI 25 n a n a TI 18 n ...

Page 108: ...SDM 9XXX Series Hardware Installation Guide 5 10 Memotec Inc ...

Page 109: ...6 Memotec Inc 6 1 Troubleshooting Tips ...

Page 110: ...tate Unit may be faulty Contact Technical Support for assistance see Technical Support on page 1 9 Unit starts with POWER LED green STATUS LED any state ALARM LED red A software reset occurred Enter DA at the console com mand line to view the alarms If a soft start rst alarm has been logged with the notation M xx A xx D xx enter ER to dump the Exit Record Send to Technical Support Enter CE Clear E...

Page 111: ...et the modem to ignore DTR execute the AT com mand at d0 Set the modem to Auto Answer mode execute ats0 1 Console terminal dis plays unreadable char acters Console terminal was not set to the default console speed before startup Set your console terminal emulator to 9600 bps and start again LAN connection does not work No power to LAN hub Make sure the power outlet has power Make sure the LAN hub ...

Page 112: ... the cor rect HD 26 custom cable for the gender and interface of the user equipment see Custom Serial Cable Specifi cations on page 5 6 Make sure the cable is prop erly plugged into the serial port and the user equipment Modem signals down Enter DPORT at the console command line to view the cur rent modem signal status on all ports If modem signals are down make sure the modem is plugged in switch...

Page 113: ...A Memotec Inc A 1 Appendix A Warranty Information This appendix explains the conditions of the product warranty ...

Page 114: ... Memotec will be free from defective material and workmanship Memotec agrees to remedy in accordance with terms specified below any such defect which is disclosed under conditions of normal installation use and service To exercise the warranty the Customer must deliver the product intact for examination with all transportation charges prepaid to the facility designated by Memotec Burden for all sh...

Page 115: ...on upgrades as long as Memotec documented procedures for option upgrades are strictly adhered to c The Product has had the serial number altered defaced or removed or d The Product has been damaged by accessories peripherals and or other attachments not approved by Memotec 6 The warranty does not cover replacement or repair necessitated by loss or dam age from any cause beyond the control of Memot...

Page 116: ...red units benefit from the standard guarantee for a period of 90 days or until the end of the Standard Warranty Period whichever is the later date Standard Warranty Period for Specific Memotec Product Lines other than software CX U CX UA NP Net performer AG AccessGate 24 months FX WX Legacy CX 12 months NMS and Third Party Sourced Equipment 12 months or differently as specified in quotation Limite...

Page 117: ...B Memotec Inc B 1 Appendix B Compliance Information and Safety Warning ...

Page 118: ...ds EMC Emission Class B FCC Part 15 EN55032 2012 AS NZS CISPR22 EMC Immunity EN 55024 2010 Safety EN60950 1 2006 A11 A1 A12 A2 IEC 60950 1 2005 A1 A2 UL 60950 1 CSA C22 2 N 60950 1 AS NZS 60950 Telecom Digital FCC Part 68 TIA 968 A IC CS 03 Issue 8 Part 2 and Part 6 AS ACIF S016 AS ACIF S031 AS ACIF S038 TBR 1 TBR 2 TBR 3 TBR4 TBR 12 TBR 13 NTR4 Telecom Analog FCC Part 68 TIA 968 A IC CS 03 Issue ...

Page 119: ... standards EMC Emission Class A FCC Part 15 EN55032 2012 AS NZS CISPR32 EMC Immunity EN 55024 2010 Safety EN60950 1 2006 A11 A1 A12 A2 IEC 60950 1 2005 A1 A2 UL 60950 1 CSA C22 2 N 60950 1 Telecom Digital IC CS 03 Issue 8 Part 2 and Part 6 TBR 1 TBR 2 TBR4 TBR 12 TBR 13 Telecom Analog IC CS 03 Issue 8 Part 1 TBR 15 TBR 17 TBR 21 ...

Page 120: ...SDM 9XXX Series Hardware Installation Guide B 4 Memotec Inc Compliance and Regulatory Statements EU Directives EMC Safety RoHS ...

Page 121: ...Memotec Inc B 5 ...

Page 122: ... dan SDM 9120 UAC SDM 9220 UAC SDM 9230 UAC jikkonforma mal ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid Dirrettiva 2014 30 2014 35 2011 65 x Käesolevaga kinnitab MEMOTEC seadme SDM 9120 UAC SDM 9220 UAC SDM 9230 UAC vastavust direktiivi 2014 30 2014 35 2011 65 põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele x Alulírott MEMOTEC nyilatkozo...

Page 123: ...Republic of Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Norway Poland Portu gal Romania Slovakia Slovenia Spain Sweden Switzer land United Kingdom The SDM 9220 9230 with Interface Card P N 100 1126 001 or 501 Dual Serial This telecom Equipment is intended to be connected to the following telecom services X 21 V 24 V 35 or V 36 Leased Circuits in all the countries listed below Packe...

Page 124: ...o the following telecom service G 703 Leased circuits at 2048 kbps unstructured using 75 Ohm interface in the United Kingdom The SDM 9220 9230 with Interface Cards P N 100 1097 001 or 501 ISDN BRI S T This telecom Equipment is intended to be connected to the following telecom service ISDN Basic rate access in all the countries listed below Austria Belgium Bulgaria Czech Republic Cyprus Den mark Es...

Page 125: ...d found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communi...

Page 126: ...es jacks for connection to the telephone line You must upon request provide the following USOC Jack type to your local telephone com pany For equipment equipped with the interface card 100 1107 003 004 the USOC jack type RJ11C For equipment equipped with the interface card 100 1111 001 002 the USOC jack type RJ48C This equipment cannot be used on the public coin phone service provided by the telep...

Page 127: ...001 002 or 501 502 Dual Single T1 Manufacturer Memotec Inc Model Number Refer to the nameplate on the bottom of the unit FCC Registration Refer to the nameplate bottom of the unit Ringer Equivalence Number REN Not applicable Facility Interface Code FIC 04DU9 BN for 1 544 Mbps D4 04DU9 DN for 1 544 Mbps D4 and B8ZS 04DU9 1KN for 1 544 Mbps ANSI ESF 04DU9 1SN for 1 544 Mbps ANSI ESF and B8ZS Service...

Page 128: ...SDM 9XXX Series Hardware Installation Guide B 12 Memotec Inc ...

Page 129: ... of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by a Memotec Inc authorized maintenance facility Any repairs or alterations made by the user to this equip...

Page 130: ...r qu il est permis de le raccorder aux installations de l entreprise locale de télécommunication Le matériel doit également être installé en suivant une méthode acceptée de raccordement L abonné ne doit pas oublier qu il est possible que la conformité aux conditions énoncées ci dessus n empêche pas la dégradation du service dans certaines situations Les réparations de matériel homologué doivent êt...

Page 131: ...DM 9220 9230 Ordering part number 100 1107 003 004 or 503 504 and for the SDM 9120 Ordering part number 100 1107 503A 504A will not operate Approval in Russia The SDM 9220 UAC and SDM 9230 UAC are approved 1 The Telecom approval certificate has been issued on 04 17 2017 It will expire on 04 17 2020 2 The approval number is OC 5 SPD 1937 ...

Page 132: ... that could impact health and the environment In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end of life equipment in a sound way The crossed out wheeled bin symbol invites you not to dispose of...

Page 133: ...Memotec Inc B 17 Compliance to China RoHS ...

Page 134: ...rvice on the unit Vorm Ôffnen des Gerätes muss der Netzstecker yom Stromnetz getrennt werden Débranchez l appareil avant de l ouvrir To ensure adequate cooling of the equipment a 2 inch unob structed space must be pro vided around all sides of the unit Um die Kühlung des Gerätes nicht zu beeinträchtigen ist es notwendig an allen Seiten des Gerätes ca 5 cm Raum zu lassen Afin de ne pas nuire au pro...

Page 135: ...Memotec Inc B 19 ...

Page 136: ... local offices and sales representatives please visit our website www memotec com Memotec Inc 7755 Henri Bourassa Blvd West Montreal Quebec Canada H4S 1P7 Tel 514 738 4781 FAX 514 738 4436 www memotec com ...

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