Trouble Shooting
Monitor not Working
This multiport adapter uses a technology called DisplayPort
Alternate Mode (often referred to as DP Alt-Mode) to send your
computer’s video signal to connected monitors. If the monitor
connected to the multiport adapter is not working, your
computer’s USB-C port may not support DP Alt-Mode.
Please check with your computer’s specifications to see if your
computer’s USB-C port supports DP Alt-Mode. All USB-C ports
look physically the same and some manufacturers label their
USB-C ports to indicate if they support DP Alt-Mode or not,
however many do not have any labels at all. Your owner’s
manual or the manufacturer’s website will help you find if your
computer’s USB-C port supports DP Alt-Mode. If your computer’s
USB-C port supports Thunderbolt 3 or Thunderbolt 4, then it also
supports DP Alt-Mode and will work with this multiport adapter.
Connection Issues
If you are experiencing connection problems, unplug and replug
the USB-C multiport adapter or unplug and replug the connection
that is experiencing problems.
Multiport Adapter Temperature
During operation, the USB-C multiport adapter may become hot.
This is a normal and should not be cause for concern. To
minimise heat, please use the multiport adapter on a desk or
table in a well ventilated area.
Made in China
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Forum. HDMI is a registered trademark of
HDMI Licensing LLC in the United States and
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United States and other countries.
