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Some devices may emit the IR signals. Please check if there are any
microwaves or lights that may be doing this. And make sure as few cables as
possible are crossing the IR receiver.
Why are images scrambled
？
Please update the video and sound card drivers from vendors’ web sites.
Make sure the driver for motherboard chipset is also up to date. The default
drivers supplied with the Windows operating system are usually too old to
operate correctly. If you still have problems, please install th
e latest
ComproDTV 4 an
d driver from our website.
Why can’t I playback the recorded video?
The usual reason for this problem is conflict with some CODEC software, such
as Nimo, K-Lite, and Stormcodec. This kind of software forces applications to
use their CODEC for play back. Therefore, the recorded file cannot be played
since an incompatible CODEC is being used for playback. Uninstalling the
CODEC software will help. Also reinstalling DirectX usually solves the problem.
(See our website for how to reinstall DirectX)
Contacting Compro Technical Support
Before you submit an email for support, please check support FAQs on our
web site.
http://www.comprousa.com/New/tw/supports.html
You can download the latest update from our website. Many issues should be
solved on the newer version. When contacting Compro for technical support,
please use the Compro support request form and provide as much of the
requested information as possible. Please write the details in order to
determine the problem. And also provide
the
product serial number (15 digits
numbers) on the PCI-E card. Please use the form from below or email to
or use the customer service form from the link:
http://www.comprousa.com/New/tw/form.htm
Note
Make sure you include the information of hitting the button of "E-mail Info" in
the Device Settings in Settings of ComproDTV 4 in order to determine the
problem.
In order to solve the problem quickly, it is very important to provide as much
detail as possible.
P/N: 3GA0310298
