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5

High Efficiency Pond 

& Waterfall Pump 

Owner’s Manual

www.completeaquatics.com

Thermal Overload Protection:

•  The pump has a built-in thermal overload trip which prevents 

the pump from overheating. The pump must be allowed to 

cool down before restarting. 

•  If the pump will not start again automatically when cooling 

down, please check the troubleshooting guide for possible 

solutions. 

•  Repeating cycles of stopping and restarting will damage 

the water pump. Do not continue operation at low water 

level or while the inlet is clogged with debris. Not only will 

performance suffer, but such conditions may cause noise, 

heavy vibration and pump failure. 

Maintenance and Inspection:

•  Regular maintenance and inspections are a necessity for 

continued efficient functioning. If any abnormal conditions are 

noticed, refer to the troubleshooting guide and take corrective 

measures immediately. 

Monthly Inspection:

•  Check for any drop in performance. Reduced performance is 

usually caused by debris blocking the pump intake. 

•  Detach the power cable from the receptacle or turn off the 

power supply at the circuit breaker.

•  Disconnect the pump discharge and remove the pump from 

the water.

•  Remove any accumulated debris from the surface of the 

pump, inlet screen.

•  Remove the inlet screen and inspect the impeller.

•  The impeller should spin freely. If the impeller feels tight or 

gritty when spun, please refer to the cleaning instructions on 

page 7.

4

High Efficiency Pond 

& Waterfall Pump 

Owner’s Manual

www.completeaquatics.com

Electrical Safety:

•  Electrical wiring should be installed by a qualified electrician 

in accordance with all applicable safety regulations. Incorrect 

wiring can lead to pump malfunction, electric shock or fire.

•  Do not cut electrical cable. If a cable with cut insulation or 

other damage is sumberged in water, there is danger of water 

seeping into the pump motor  and causing a short. This may 

result in damage to the pump, electric shock or fire. 

Altering 

the electric cable in any way will void the warranty.

•  Never move or handle the pump by pulling on the electrical 

cable. Make sure the electrical cable does not become 

excessively bent or twisted, does not rub against a structure 

in any way that might damage it, and does not come in 

contact with heated surfaces. 

Operation:

•  Pump is for use in water only. Water temperature should 

never exceed 95

o

 F.

•  Pump must not be used to pump salt water, sewage, 

flammable or corrosive liquids, greases, oil or food waste. 

•  

The pump must never to be allowed to run dry. 

If used 

as a submersible pump, the pump must be fully submersed 

in water at all times of operation. If used as an in-line pump, 

plumbing and pump must be filled with water at all times of 

operation. In in-line applications, pump must be positioned 

below water surface because it is NOT self-priming. 

•  In case of excessive vibration, unusual noise or odor, turn off 

the power immediately and consult the vendor.

7

High Efficiency Pond 

& Waterfall Pump 

Owner’s Manual

www.completeaquatics.com

Cleaning:

This asynchronous style pump will require periodic cleaning of the impeller 

assembly. Please follow the directions below for proper cleaning procedures.

•  Remove the intake screen.

•  Remove the four screws using a #2 Phillips screwdriver.

•  Rotate the impeller/intake cover counter clockwise 1/4 turn 

and remove by pulling straigh out.

•  Remove the impeller assembly.

NOTE:

 If debris accumulated around the rotor, the impeller may 

feel tight. Rotate the impeller back and forth while applying outward 

pressure until the impeller assembly wiggles free.

•  Inspect the rotor and stator sleeve for built-up debris. Often in 

hard water, well water or pond-less applications, debris may 

appear as a crusty film around the rotor. Remove the film 

using a scrub brush or scouring pad.

•  Inspect the intake O-ring for nicks or breaks.

•  Re-assemble the pump by installing the intake O-ring and 

inserting the impeller assembly. Make sure to line-up the 

impeller assembly with the two locking pins on the top and 

bottom of the pump housing. 

Always unplug pump before servicing!

2

High Efficiency Pond 

& Waterfall Pump 

Owner’s Manual

www.completeaquatics.com

Congratulations on your purchase of a 

Complete Aquatics High 

Efficiency Pond & Waterfall Pump

. These pumps are designed 

for low-head/high-flow applications. They can be used as submers-

ible or in-line pumps for ponds, pond-less waterfalls, fountains and 

many other water features. 

To avoid an accident do not use the pump in any way other than as 

described in this manual. Read the enitre manual before installing 

and operating this device. Observe all cautions and warnings on the 

following pages. The manufacturer and vendor cannot be respon-

sible for accidents arrising because the product was not used as 

prescribed. After reading this manual, keep it as a reference in case 

questions arise during use. 

High Efficiency Pond & Waterfall Pump Characteristics:

Model:

JGP-

15000

JPG-

20000

JPG-

25000

JPG-

30000

Item #:

PU00108 PU00109 PU00110 PU00111

Max Flow:

3,920 gph 5,260 gph 6,580 gph 7,960 gph

Max Pump Height: 21 feet

21.5 feet

24.5 feet

27.5 feet

Rated Power Use: 306 watts 426 watts 456 watts 540 watts
Outlet:

1½” FPT 

or MPT

1½” FPT 

or MPT

1½” FPT 

or MPT

2” FPT or 

MPT

Inlet:

2” MPT

2” MPT

2” MPT

2” MPT

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