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Compaq Professional AP500, Maintenance And Service Manual

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6-3

Compaq Professional Workstation AP500 Maintenance and Service Guide

Switch Settings

The following illustration shows the location of SW 1. Switch 1 controls the CPU/clock speed
and the Power-on Password.

S1 on Switch 1 enables the Power-on Password. The default is OFF. To reset the password, turn
this switch ON.

SW1

Figure 6-2.   Locating the System Board SW1

Table 6-2

SW1 Settings

S1
(Password
On/Off)

S2
(Processor
Speed
Setting)

S3
(Processor
Speed
Setting)

S4
(Processor
Speed
Setting)

S5
(No
Connect)

S6
(ACPI Power
Button
Overwrite)

400/100 MHz

OFF

OFF

ON

ON

OFF

OFF

450/100 MHz

OFF

OFF

ON

OFF

OFF

OFF

500/100 MHz

OFF

OFF

OFF

ON

OFF

OFF

NOTE:

   S1 OFF = Password enabled (default)

Summary of Contents for Professional AP500

Page 1: ...Professional Workstation AP500 Maintenance and Service Guide Second Edition March 1999 Part Number 338534 002 Spares Part Number 338561 001 Compaq Computer Corporation...

Page 2: ...consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondis...

Page 3: ...3 Equipment Symbols 2 3 Tools and Software Requirements 2 4 Warranty Information 2 4 Chapter 3 Removal and Replacement Procedures Serial Number 3 1 Service Preparations 3 2 Cable Lock 3 3 Workstation...

Page 4: ...ssembly 3 43 System Board with Tray and Cage 3 43 System Board Components 3 45 Dual Inline Memory Modules DIMMs 3 46 Important Guidelines for DIMM Installation 3 46 Removing a DIMM 3 47 Processor and...

Page 5: ...ROM Drive IDE 4 30 Tape Drive 4 30 Video 4 31 Audio 4 33 Network Interface 4 33 SCSI Error Codes 4 34 Upgrading the ROM 4 37 Local ROM Upgrade 4 37 Remote ROM Flash 4 38 FailSafe Boot Block ROM 4 39 C...

Page 6: ...r 7 Physical and Operating Specifications System Unit 7 2 325W Power Supply 7 7 Diskette Drive 7 8 Zip Drive 7 9 CD ROM Drive 7 10 DVD ROM Drive 7 12 Hard Drives 7 14 Audio System 7 19 Keyboard 7 19 M...

Page 7: ...only authorized service technicians should attempt to repair this equipment Improper repairs could create conditions that are hazardous IMPORTANT The installation of options and servicing of this pro...

Page 8: ...Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce risk of injury...

Page 9: ...mpaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Download Facility Call 1 281 518 1418 Telephone Numbers For the name of your nearest Compaq Authorized Reseller In...

Page 10: ...ated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Professional Workstation AP500 Mechanical Parts 6 9 11 2 100 24 1 10 12 49 100 4...

Page 11: ...llustrated Parts Catalog System Components 13 66 16 17 14 19 20 8 11 26 42 33 7 32 98 23 3 50 52 22 51 74 5 44 45 87 Figure 1 2 Exploded view of the Compaq Professional Workstation AP500 system compon...

Page 12: ...ield part of the Miscellaneous Hardware Kit 338559 001 10 Workstation Feet 329264 001 11 Chassis 338547 001 SYSTEM 12 System Fan fan bracket included in Miscellaneous Hardware Kit 338558 001 13 Power...

Page 13: ...386538 001 31 9 1 GB Wide Ultra2 SCSI Hard Drive 7200 rpm 349534 001 32 9 1 GB Wide Ultra2 SCSI Hard Drive 10 000 rpm 386539 001 33 18 GB Wide Ultra2 SCSI Hard Drive 10 000 rpm 386540 001 34 4 3 GB W...

Page 14: ...to 68 Pin internal 189638 001 KEYBOARD AND MOUSE 54 Keyboard 269513 001 55 3 Button Mouse 327716 001 MONITOR 56 P75 Monitor 307815 xxx 57 V75 Monitor 307713 xxx 58 V90 Color Monitor 305602 xxx 59 P90...

Page 15: ...ller 242777 001 74 Dual Channel SCSI Controller 295626 001 COMMUNICATIONS 75 Netelligent 16 4 TR PCI IBM UTP STP Controller 301210 001 76 Netelligent 16 4 TR PCI UTP STP Controller 268010 001 77 Netel...

Page 16: ...Magellan 3D Pointing Device spacemouse 297645 001 96 Spaceball 3D Pointing Device 297644 001 97 Compaq Multimedia Sound System US 294122 xxx 98 Miscellaneous Plastic Kit includes baffles card guide an...

Page 17: ...subassemblies do not attempt to make repairs at the component level or make modifications to any printed wiring board Improper repairs could create conditions that are hazardous WARNING To reduce the...

Page 18: ...y authorized service technicians should attempt to repair this equipment Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component lev...

Page 19: ...uching pins leads or circuitry Always place drives PCB assembly side down Use conductive field service tools Equipment Symbols The following symbols are located on applicable components of the worksta...

Page 20: ...nds the Compaq three year limited warranty by applying it to critical system components before they fail This warranty ensures that when you receive notification of a pre failure condition through Com...

Page 21: ...never you request information or order spare parts The serial number is located on the top right side of the workstation 1 and also on the rear of the chassis 2 For asset control the serial number is...

Page 22: ...mponents Be sure you are properly grounded before beginning any installation procedure See Electrostatic Discharge Information in Chapter 2 for more information Before beginning any of the removal and...

Page 23: ...d remove the cable lock and or the padlock 1 2 Remove the security bracket plate seated over the cable lock bracket 2 3 Unfasten the retaining screw to release the cable lock bracket 3 1 2 3 Figure 3...

Page 24: ...rnal components To remove the workstation feet 1 Perform the service preparations shown on page 3 2 then lay the workstation on its side 2 Remove the screws that secure the feet 3 Remove the feet Figu...

Page 25: ...g the thumbscrews and removing the side access panel WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching IMPORTANT When replaci...

Page 26: ...e 3 2 2 Remove the side access panel 3 Push the front bezel release latches 1 and remove the bezel 2 COMPAC T 1 2 Figure 3 5 Removing the front bezel To replace the front bezel 1 Line up the hinges an...

Page 27: ...ank drive bezel 1 Perform the service preparations shown on page 3 2 2 Remove the following components Side access panel Front bezel 3 Remove the screws that secure the blank drive bezel to the front...

Page 28: ...ns shown on page 3 2 2 Remove the following components Side access panel Front bezel 3 Remove the two screws that connect the EMI cooling shield to the drive cage 4 Remove the EMI cooling shield from...

Page 29: ...ess panel 3 Unplug the speaker connector from the system board 1 and remove the cable from the clip 4 Remove the four T 15 screws securing the front of the speaker to the chassis 2 5 Remove the speake...

Page 30: ...in the Compaq Professional Workstation AP500 contains an auxiliary power section Be sure the power switch is off and the unit is unplugged before removing the I O bracket assembly in the next step 3 G...

Page 31: ...ady amber color indicates the I O bracket assembly processor s or terminator board if installed is not seated properly 4 If the power LED is a steady amber color disconnect the power cord from the gro...

Page 32: ...oller refer to the appropriate guide on the SmartStart for Workstations CD under X DOCS GRAPHICS where X is the CD ROM or DVD ROM drive on your machine Identifying the PCI and ISA Expansion Slots The...

Page 33: ...Guide Table 3 1 PCI ISA Slots Reference Description 1 PCI ISA shared expansion slot 2 PCI expansion slot 3 PCI expansion slot 4 PCI expansion slot 5 ISA slot Cannot be used simultaneously NOTE PCI Pe...

Page 34: ...et Side access panel I O bracket assembly 3 Remove the retaining screw that holds the expansion board in place 4 Move the tab 1 to release the board 5 Hold the expansion board at each end and carefull...

Page 35: ...same channel To remove a Wide Ultra2 SCSI Controller 1 Perform the service preparations shown on page 3 2 then lay the workstation on its side 2 Remove the following components Workstation feet Side a...

Page 36: ...ignation To remove the AGP graphics controller 1 Remove the retaining screw that holds the controller in place 2 Hold the controller at each end then pull up Figure 3 12 Removing an AGP graphics contr...

Page 37: ...nents Workstation feet Side access panel I O bracket assembly Full length expansion boards if installed 3 Using a blunt tool press inward on the two center tabs on the card guide 4 Gently pull the car...

Page 38: ...rkstation feet Side access panel I O bracket assembly Expansion boards if installed Graphics controller if installed 3 Remove the four screws that secure the backplane board to the I O bracket assembl...

Page 39: ...he workstation on its side 2 Remove the following components Workstation feet Side access panel 3 Disconnect the fan cable from the system board 1 4 Remove the two screws at the top of the fan 2 then...

Page 40: ...Replacement Procedures 5 Pull the rubber isolators through the bracket 1 then remove the fan from the bracket 2 1 2 Figure 3 16 Removing the fan from the bracket To replace the system fan reverse the...

Page 41: ...rkstation AP500 Drive Positions The Compaq Professional Workstation AP500 can house up to seven mass storage devices All models ship with a CD ROM drive installed in Bay 4 and a diskette drive install...

Page 42: ...1 0 inch or 1 6 inch storage devices An optional hard drive diskette drive CD ROM drive DVD ROM drive or tape drive can be installed in Bay 5 6 Bay 6 5 25 inch half height bay that supports 1 0 inch...

Page 43: ...hardware screws are provided on the side of the air plenum The top group of eight screws 1 is for installing hard drives in the removable hard drive cage The bottom group of nine screws 2 is for inst...

Page 44: ...reparations shown on page 3 2 2 Remove the following components Side access panel Front bezel 3 Remove the retaining screws 1 and slide the drive 2 halfway out 4 Disconnect the audio data and power ca...

Page 45: ...n damage the internal components of the drive CAUTION When servicing the workstation be sure cables are placed in their proper locations during the reassembly process Improper cable placement can dama...

Page 46: ...he drive To remove the diskette drive 1 Perform the service preparations shown on page 3 2 2 Remove the following components Side access panel Front bezel 3 Disconnect the cables from the back of the...

Page 47: ...ong screws Using longer screws can damage the internal components of the drive CAUTION When servicing the workstation be sure cables are placed in their proper locations during the reassembly process...

Page 48: ...nch 7200 rpm hard drive Other than using different screw holes the removal of both drives a basically the same To remove a 7200 rpm hard drive 1 Perform the service preparations shown on page 3 2 2 Re...

Page 49: ...sional Workstation AP500 Maintenance and Service Guide 4 Remove the EMI cooling shield COMP ACT Figure 3 24 Removing the EMI cooling shield 5 Pull the hard drive straight out COMPACT Figure 3 25 Remov...

Page 50: ...e bracket To reinsert a hard drive in Bays 5 or 6 reverse the above procedure CAUTION Use only 3 16 inch or 5 mm long screws Using longer screws can damage the internal components of the drive CAUTION...

Page 51: ...rive The removal of the drive is basically the same as removing a 7200 rpm hard drive except you will be also be removing a cooling fan To remove a 10 000 rpm hard drive 1 Perform the service preparat...

Page 52: ...Procedures 4 Disconnect the fan power cable Figure 3 28 Disconnecting the fan power cable 5 Remove the retaining screws securing the fan NOTE The screws that secure the fan also secure the hard drive...

Page 53: ...sional Workstation AP500 Maintenance and Service Guide 6 Remove the EMI cooling shield COMP ACT Figure 3 30 Removing the EMI cooling shield 7 Pull the hard drive straight out COMPACT Figure 3 31 Remov...

Page 54: ...e bracket To reinstall a hard drive in Bays 5 or 6 reverse the above procedure CAUTION Use only 3 16 inch or 5 mm long screws Using longer screws can damage the internal components of the drive CAUTIO...

Page 55: ...ly applies if there is a fan installed over Bays 5 and 6 The fan is required only in high altitude environments or when a hard drive faster than 7200 rpm is installed in Bay 5 or 6 To remove the fan 1...

Page 56: ...he fan in place and remove the fan NOTE The screws also secure the hard drive in that bay and must be replaced DO NOT remove the screws from the CD ROM drive They are not used to install the fan Figur...

Page 57: ...han using different screw holes the removal and replacement for both drives is basically the same To remove a hard drive in the removable hard drive cage 1 Perform the service preparations shown on pa...

Page 58: ...36 Removing the removable hard drive cage 6 Remove the four screws that secure the hard drive to the removable hard drive cage and pull the hard drive straight out Figure 3 37 Removing a hard drive C...

Page 59: ...e 3 Remove the hard drive screws top group of screws from the side of the air plenum located at the front of the workstation 4 3 2 1 Figure 3 38 Locating the removable hard drive screw holes Table 3 3...

Page 60: ...3 Figure 3 40 Reinstalling a removable hard drive cage 5 Pull back the air baffle 1 6 Slide the hard drive cage 2 into place 7 Align the tabs 3 on the bottom of the cage with the workstation chassis...

Page 61: ...Cables The workstation ships standard with a 5 device Wide Ultra or Wide Ultra2 SCSI cable that has a terminator on one end The other end of this cable connects to the internal Wide Ultra SCSI connect...

Page 62: ...s on the same SCSI bus Bay 4 is reserved for the CD ROM drive Do not install a SCSI device in this bay If only one SCSI hard drive is used it should be installed on the lowest numbered bay Bay 1 Every...

Page 63: ...inning these procedures make sure you are properly grounded See Electrostatic Discharge Information in Chapter 2 System Board with Tray and Cage To remove the system board with tray and cage 1 Perform...

Page 64: ...power module s External battery if installed 2 Install the components on the new system board with tray Before reinstalling the DIMMs see Important Guidelines for DIMM Installation earlier in this cha...

Page 65: ...nent 1 Power Switch Connector and LED Header 2 Power Connector 3 External Battery Jumper 4 Diskette Drive Connector 5 Secondary IDE Connector 6 Primary IDE Connector 7 SCSI Connector 8 Primary Process...

Page 66: ...ocated closest to the processor and DIMM 4 is located closest to the edge of the system board Important Guidelines for DIMM Installation When installing DIMMs you MUST follow these guidelines Use only...

Page 67: ...you are properly grounded See Electrostatic Discharge Information in Chapter 2 To remove a DIMM 1 Perform the service preparations shown on page 3 2 then lay the workstation on its side 2 Remove the...

Page 68: ...feet Side access panel I O bracket assembly 3 Push in the latches on each side of the processor until there are two clicks This locks the tabs in the open position Then slide out the processor Figure...

Page 69: ...To remove the processor power module 1 Perform the service preparations shown on page 3 2 then lay the workstation on its side 2 Remove the following components Workstation feet Side access panel I O...

Page 70: ...orkstation on its side 2 Remove the following components Workstation feet Side access panel I O bracket assembly Primary power processor module WARNING To reduce the risk of personal injury from hot s...

Page 71: ...tem Configuration Summary 2 If the drive type number is 65 or 66 record the drive parameters Drives with these designators are user defined types also called soft drive types Whenever the nonvolatile...

Page 72: ...ll an external real time clock battery 1 Perform the service preparations shown on page 3 2 then lay the workstation on its side 2 Remove the following components Workstation feet Side access panel I...

Page 73: ...This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to the equipment do not d...

Page 74: ...panel Front bezel CD ROM drive or DVD ROM drive if installed 3 Disconnect the power switch cable from the system board 4 Remove the screws that keep the power switch cable assembly in place 5 Remove...

Page 75: ...nect power from the system by unplugging all power cords from the power supplies Do not disable the power cord grounding plug The ground plug is an important safety feature Plug the power cord into a...

Page 76: ...ly to the back of the chassis 6 Slide the power supply toward the front of the chassis and pull up to remove it Figure 3 52 Removing the power supply To replace the power supply reverse the above proc...

Page 77: ...tion to assist you when servicing the Compaq Professional Workstation AP500 Power On Self Test POST Compaq Utilities Error Codes ROMPaq Compaq Insight Manager Compaq Workstation SSD for Windows NT Com...

Page 78: ...e Hard drives Processors Controllers POST also detects the type of SCSI mass storage devices installed in the workstation NOTE If the Power On Password is set a key icon displays on the screen while P...

Page 79: ...mismatch in drive type Run Computer Setup or Windows NT utilities 162 System Options Not Set 2S Configuration incorrect Run Computer Setup or Windows NT utilities 163 Time Date Not Set 2S Invalid time...

Page 80: ...key stuck or something on the keyboard Ensure that the keyboard is plugged in Replace the keyboard 303 Keyboard Controller Error None I O keyboard controller 1 Reconnect keyboard with computer turned...

Page 81: ...ists run Diagnostics to get more information 1611 Fan Failure Detected None The fan is not operating properly Run Diagnostics to get more information Replace the fan 1720 IntelliSafe Hard Drive Detect...

Page 82: ...ilure POST recorded into the wellness log None Fixed Disk Parameter Table or BIOS Error System Halted 3L Configuration or hardware failure Run Computer Setup XX000Y ZZ Parity Check 2 None Parity RAM f...

Page 83: ...Num Lock key repeatedly If the Num Lock light toggles on and off the keyboard is OK Are all of the necessary device drivers installed Have all printer drivers been installed for each application Was...

Page 84: ...orkstation s power supply are properly plugged in to the system board A PCI or ISA card that has been installed is not seated properly or is defective Be sure that the card is fully inserted or remove...

Page 85: ...te protected or disable the write protection on the diskette 3 Writing to the wrong drive Check the drive letter in the path statement 4 Not enough space is left on the diskette Use another diskette t...

Page 86: ...there is a sync switch set it to External 8 If a fixed sync monitor is used be sure the monitor can accept the same sweep rate as the resolution chosen 9 Verify the graphics adapter is fully and prop...

Page 87: ...s the Num Lock key The Num Lock light should not be on when you want to use the arrow keys Printer Problems This section identifies some quick checks for printer related problems Table 4 5 Solutions f...

Page 88: ...Problems Problem Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk tran...

Page 89: ...em may not have automatically recognized the new device Run Computer Setup and identify the new device 4 A Plug and Play board may not automatically configure when added if the default configuration c...

Page 90: ...from CD ROM drive 1 The CD ROM boot is not enabled through the Computer Setup utility Run the Computer Setup utility and set the drive priorities 2 Be sure that drive cabling and jumpers are set corr...

Page 91: ...e DIMMs have been installed correctly in the DIMM sockets then run the Setup utility Out of memory error during operation The system has insufficient memory for the application Check the memory requir...

Page 92: ...is defective 5 Network controller interrupt or memory overlaps the interrupt or memory of an expansion board 1 Be sure the cable is securely attached to the network connector and the other end of the...

Page 93: ...ter 2 Be sure the cable is securely attached to the network connector and the other end of the cable is securely attached to the correct device 3 Run Computer Setup and modify the network controller m...

Page 94: ...dio interface typically has the following settings Base I O address 220H OPL III I O address 388 38Bh Interrupt IRQ 5 8 bit DMA Channel 1 and Channel 0 or 3 To resolve hardware conflicts 1 Change the...

Page 95: ...the Power on Self Test POST To change the factory default settings for some of the workstation features To change the system configuration which is sometimes necessary upon adding or removing optiona...

Page 96: ...will be created NOTE The Diagnostics and Setup diskettes can also be created by downloading the latest version from the Compaq website at www compaq com To access TEST or INSPECT 1 Insert the Diagnos...

Page 97: ...ropriate options under Quick Boot and POST Messages Descriptive Clean Mode Set ISA back to back I O fast legacy delay and bus priority ISA PCI Click Built in Devices then click System Information Unde...

Page 98: ...ese selections appear only if a Power On Password is set Click Built in Devices then click Security Management Under Power On Password select the appropriate options Enable the Setup administrator Pas...

Page 99: ...kette drives Fixed disk drives Serial interfaces Installed Compaq devices tape drive SCSI device or network controller To run TEST 1 Turn on only the external devices that you want to test You may wan...

Page 100: ...r print or file an error log CAUTION If attended testing is selected the test itself may result in data loss IMPORTANT When you run the TEST utility be sure to record any error message numbers 7 Follo...

Page 101: ...ssemblies The following tables list possible error codes descriptions of each error condition and actions required to resolve the error condition For assistance in the removal and replacement of a par...

Page 102: ...failed Replace the system board and retest 107 xx CMOS RAM test failed The following steps apply to error codes 107 xx through 109 xx 108 xx CMOS interrupt test failed 1 Replace the battery clock mod...

Page 103: ...her removed DIMMs one pair at a time testing each to ensure the error does not return 211 xx Random pattern test failed 3 Replace the system board and retest 214 xx Noise test failed 215 xx Random add...

Page 104: ...es test failed The following steps apply to error codes 600 xx through 698 xx 601 xx Diskette format failed 1 Replace the diskette media and retest 602 xx Diskette read test failed 2 Check and or repl...

Page 105: ...1210 xx 1202 xx Modem time out test failed 1 Disconnect from the phone line and retest 1203 xx Modem external termination test failed 2 Check the phone number 1204 xx Modem auto originate test failed...

Page 106: ...d test failed 5 Replace the CD ROM drive and retest 6 Replace the system board and retest Tape Drive Table 4 22 Tape Drive Test Error Codes Error Code Description Recommended Action 1900 xx Tape drive...

Page 107: ...olor set 0 test failed 509 xx Video 320 200 mode color set 1 test failed 510 xx Video 640 200 mode test failed 511 xx Video screen memory page test failed 512 xx Video gray scale test failed 514 xx Vi...

Page 108: ...422 xx ECG VGC 640 350 16 color set test failed 2423 xx ECG VGC 640 350 64 color set test failed 2424 xx ECG VGC monochrome text mode test failed 2425 xx ECG VGC monochrome graphics mode test failed 2...

Page 109: ...following steps apply to error codes 6000 xx through 6089 xx 6014 xx Network configuration test failed 1 Turn the workstation off then on cold boot and run Computer Setup 2 Verify test procedures 3 R...

Page 110: ...code of 6523 05 you would look at Table 4 26 to identify the meaning of the first two numbers 65 This indicates a hard drive problem The second set of two numbers 23 refers to a random read as shown i...

Page 111: ...he indicated device XXXX 13 Media error Replace the indicated device XXXX 14 Drive hardware error Replace the indicated device XXXX 15 Illegal drive command Replace the indicated device XXXX 16 Media...

Page 112: ...he indicated device XXXX 43 ACK did not deassert Replace the indicated device XXXX 44 Parity error Replace the indicated device XXXX 50 Data pins bad Replace the indicated device XXXX 51 Data line 7 b...

Page 113: ...Local ROM Upgrade To upgrade the ROM 1 Insert the ROMPaq diskette in the diskette drive and turn on the workstation CAUTION To guard against unauthorized updates of the Flash ROM or the System BIOS th...

Page 114: ...ion to be restarted in the unlikely event of an unsuccessful ROM flash Remote ROM Flash is performed in two stages 1 The system administrator uses the Remote Management Setup software on a centralized...

Page 115: ...iskette drive is disabled the FailSafe Boot Block ROM will override the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs Because there is no video or ha...

Page 116: ...up Password The light remains turned on until you enter a valid Setup Password ON OFF OFF System could not start from diskette because the ROMPaq diskette is not present is bad or the drive is not rea...

Page 117: ...anager console for remote tracking of workstation assets and configurations Print configuration similar to INSPECT reports at the Insight Manager console for remote workstations Setting performance th...

Page 118: ...ability to install remove update and configure components remotely by machine name computer name supports distributed computing environment DCE perspectives Silent Setup Command Line Interface This fe...

Page 119: ...rmation select a category from the Categories menu or from the toolbar As you move your cursor over the toolbar icons the corresponding category names appear 3 Click More in the Information Level box...

Page 120: ...station starts up unless the password is entered Run User Manager by clicking Start Programs Administrator Tools QuickLock QuickBlank Disables keyboard and can blank the screen without exiting applica...

Page 121: ...F10 while the message is displayed you must turn off the workstation then on again to access the utility 3 Press Enter to bypass the welcome screens and display the Compaq Utilities menu 4 From the C...

Page 122: ...f the workstation then on again to access the utility 3 When prompted select the desired language 4 Press Enter to bypass the welcome screens and display the Compaq Utilities menu 5 From the Compaq Ut...

Page 123: ...limiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password NOTE Type carefully for security reas...

Page 124: ...B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C A C SW1 Figure 5 1 Locating the def...

Page 125: ...set a new password for new user National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys you use for changing or deleting the password...

Page 126: ...a to a diskette you may need to re enable the features in order to service the workstation To enable Diskette Boot or Diskette Write 1 Turn on the workstation 2 When you see the words F10 Setup in the...

Page 127: ...ct Enabled 9 To enable the parallel port Under Settings select Enable Save the configuration and exit the utility 10 Restart the workstation QuickLock QuickBlank The QuickLock and QuickBlank features...

Page 128: ...use Interface Enter the QuickLock key combination Ctrl Alt L to disable the keyboard and mouse or other input device connected to the mouse connector The applications you are running cannot be accesse...

Page 129: ...e Chapter 6 Jumper and Switch Information This chapter provides jumper and switch information for the following hardware on the Compaq Professional Workstation AP500 Internal and external batteries Pr...

Page 130: ...1 Figure 6 1 Locating the J5 Jumper Table 6 1 System Board Configuration Jumper J5 Settings Jumper Setting Function Description 1 4 Battery External battery connection J5 5 6 Battery External battery...

Page 131: ...Power on Password The default is OFF To reset the password turn this switch ON SW1 Figure 6 2 Locating the System Board SW1 Table 6 2 SW1 Settings S1 Password On Off S2 Processor Speed Setting S3 Proc...

Page 132: ...ra ATA hard drives For specifications on your hard drive refer to the Service Quick Reference Guide 32X Max CD ROM Drive IDE The jumper settings for the 32X Max CD ROM drive IDE are shown in the follo...

Page 133: ...ntifying connector and jumper positions for the PowerStorm 300 AGP Graphics Controller Table 6 3 Connector and Jumper Positions for the PowerStorm 300 AGP Graphics Controller Identifier Function 1 Sta...

Page 134: ...cifications This chapter provides operating and performance specifications for the following Compaq Professional Workstation AP500 components System unit Power supply Diskette drive Zip drive CD ROM a...

Page 135: ...ed Line Frequency 90 VAC to 264 VAC 100 VAC to 120 VAC 50 to 60 Hz 90 VAC to 264 VAC 200 VAC to 240 VAC 50 to 60 Hz Rated Input Current maximum 6A 115 VAC 3A 230 VAC Power Output 325 W 325 W Environme...

Page 136: ...7 Parallel port LPT 1 IRQ 8 Real time clock IRQ 9 Unavailable used for ACPI support IRQ 10 Unused IRQ 11 PCI Interrupts IRQ 12 Mouse IRQ 13 Non catastrophic errors CPU error IRQ 14 Primary IDE contro...

Page 137: ...060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 NMI Enable real time clock 072 079 Motherboard 07A 07F Unused 080 08F DMA Page registers 090 09F Mothe...

Page 138: ...Reserved parallel port 280 2E7 Unused 2E8 2EF Reserved serial port 2F0 2F7 Unused 2F8 2FF Serial port 300 32F Unused 330 331 Audio 332 36F Unused 370 377 Reserved fixed disk controller 378 37F Parall...

Page 139: ...e C7FFFFFFh to 50000000h 1 966 080 KB PCI Memory expansion 3FFFFFFFh to 01000000h 1 032 192 KB HOST Memory expansion 00FFFFFFh to 00100000h 15 360 KB HOST or ISA Memory expansion 000FFFFFh to 000F0000...

Page 140: ...High Range Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input current 6A 115 VAC 3A 230 VAC Rated input frequency 50 to 60 Hz 50 to 60 Hz General specifications Input power 540W 540W Holdu...

Page 141: ...ow density KB 720 Light Green Height One third Bytes per Sector 512 Sectors per Track High density 18 Low density 9 Tracks per Side High density 80 Low density 80 Read Write Heads 2 Average Access Tim...

Page 142: ...40 0 ms Average 29 0 ms Maximum 55 0 ms Latency average rotational delay 10 2 ms Spindle speed 2941 rpm Track to track access time 5 0 ms Average head switch time 11 0 ms Head reload time 200 0 ms St...

Page 143: ...Disk thickness 1 2 mm Track pitch 1 6 m Performance Access time Random seek Full stroke seek 100 ms 150 ms Data transfer rate Sustained Burst 150 KB s 2100 to 4800 KB s 14x to 32x variable Bus rate 4...

Page 144: ...response 0 7 Vrms 80 dB 65dB 0 1 20 to 20 KHz Digital audio out connector 2 pin digital audio out connector described in the ATAPI spec 2 6 section 11 1 must be included This serial digital audio out...

Page 145: ...ckness 1 2 mm Track pitch 0 74 m Performance Access time typical Random seek Full stroke seek 180 ms 300 ms Data transfer rate Sustained Burst 150 KB s sustained 1xCD ROM mode 1200 to 4800 KB s 32x CA...

Page 146: ...sponse 0 7 Vrms 80 dB 65dB 0 1 20 to 20 KHz Digital audio out connector 2 pin digital audio out connector described in the ATAPI spec 2 6 section 11 1 must be included This serial digital audio out mu...

Page 147: ...onous 5 0 MB s 10 0 MB s Synchronous Up to 40 0 MB s Up to 40 0 MB s Seek time typical Single track 2 0 ms read 0 8 ms read Average 7 5 ms read 5 4 ms read Full stroke 15 0 ms read 12 2 ms read Disk r...

Page 148: ...ansfer rate Media 13 6 to 21 3 MB s Asynchronous 5 0 MB s Synchronous Up to 40 0 MB s Seek time typical Single track 1 6 ms Average 7 5 ms Full stroke 15 0 ms Disk rotation speed 7200 rpm Cylinders 84...

Page 149: ...Transfer rate Media 10 38 to 17 5 MB s Interface 33 3 MB s Seek time typical Single track 2 0 ms Average 9 5 ms Full stroke 20 0 ms Disk rotation speed 5400 rpm Cylinders 13 328 Data heads logical 15...

Page 150: ...ete Single track read ms Average read ms Full stroke read ms Typ 1 7 Max 2 4 Typ 8 5 Max 9 5 Typ 15 0 Max 18 0 Sectors per track Physical ID or OD Logical 165 to 264 63 Average latency maximum 4 17 ms...

Page 151: ...3 seconds from power applied 250 ms from power applied Seek Times Typical Track to Track Average Full Stroke READWRITE 1 0 ms1 3 ms 6 2 ms6 8 ms 18 ms 20 ms Disk Rotation Speed Nominal 10025 rpm Aver...

Page 152: ...adphone out Line out 0 030 0 7 N A 0 7 Impedance nominal Microphone in Line in Headphone out Line out 1 K ohm 20 K ohms 16 ohms min 20 K ohms Speaker Frequency response 150 Hz to 15K Hz Data types ala...

Page 153: ...n 400 dpi Tracking Speed maximum 10 in sec 25 cm sec Temperature Operating Storage 32 F to 104 F 4 F to 140 F 0 C to 40 C 20 C to 60 C Lifetime Mechanical Switch Exceeds 300 miles Exceeds 1 million op...

Page 154: ...280 32K 32K 75 85 Hz 1600 x 1200 32K 32K 85 Hz 1600 x 1000 32K 32K 100 Hz 1536 x 1152 32K 32K 85 Hz 1280 x 1024 32K 16M 100 80 Hz 1152 x 864 16M 16M 100 Hz 1024 x 768 16M 16M 100 Hz 800 x 600 16M 16M...

Page 155: ...1024 16M colors 32 bit 1152 x 864 Table 7 22 Matrox Productiva G100 Multi Monitor Series Maximum Color Support Resolutions Colors Maximum Refresh Rate Hz 640 x 480 16 7M 200 800 x 600 16 7M 200 1024 x...

Page 156: ...al Refresh Rate Hz 640 x 480 31 102 60 200 800 x 600 38 114 60 200 1024 x 768 48 113 60 140 1152 x 864 54 110 60 120 1280 x 1024 64 107 60 100 1600 x 1200 75 106 60 85 1920 x 1080 68 88 60 75 1920 x 1...

Page 157: ...aphics Controller Maximum Color Support Resolutions Colors Maximum Refresh Rate Hz 640 x 480 16 7M 200 800 x 600 16 7M 180 1024 x 768 16 7M 140 1152 x 864 16 7M 120 1280 x 1024 16 7M 100 1600 x 1200 1...

Page 158: ...45 Operating environment Temperature Humidity 50 to 95 F 10 to 35 C 10 to 90 noncondensing Electrical bus 32 bit PCI bus RJ 45 Network Cable Specifications The RJ 45 connections use an unshielded twis...

Page 159: ...ctor names 1 2 3 4 6 7 8 9 10 11 14 12 13 15 5 Figure 8 1 Overview of external connectors Table 8 1 External Connectors Reference Connector Function 1 Power cord connector Connects to the power cord 2...

Page 160: ...erial device 9 Serial connector Connects to a serial device Parallel connector Connects a parallel device printer Wide Ultra SCSI connector Connects to a SCSI device RJ 45 connector Connects to the Et...

Page 161: ...uide Pin Assignments Table 8 2 Keyboard Connector and Icon Orange Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Reserved Table 8 3 Mouse Connector and Icon Green Pin Signal 6 3...

Page 162: ...7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Ac...

Page 163: ...ce and Service Guide Table 8 5 Serial Interfaces Connector and Icon Pin Signal 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Carrier detect Receive data Transmit data Data terminal ready Signal ground Data set...

Page 164: ...6 15 14 13 12 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red analog Green analog Blue analog Monitor ID Bit 2 Ground Ground analog Ground analog Ground analog Not connected Ground Monitor ID Bit 0 Bi dire...

Page 165: ...le 8 7 Ethernet RJ 45 Connector and Icon Pin Signal 1 3 5 7 2 4 6 8 1 2 3 4 5 6 7 8 Transmit data Transmit data Receive data Unused Unused Receive data Unused Unused Table 8 8 Universal Serial Bus USB...

Page 166: ...1 16 17 18 19 20 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Ground TERMPWR Reserved Ground D12 D13 D14 D15 DP1 D0 D1 D2 D3 D4 D5 D6 D7 DP0 Ground 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65...

Page 167: ...In Connector Connector and Icon Signal Audio In Table 8 11 Line Out Connector Connector and Icon Signal Audio Out Table 8 12 Microphone Connector Connector and Icon Blue Signal Stereo 1 8 inch Miniph...

Page 168: ...41 6 6 4 GB ultra ATA hard drive spares part number 1 4 64 MB memory module spares part number 1 4 7 7200 rpm hard drive removal and replacement 3 28 9 9 1 GB wide ultra2 SCSI hard drive 10 000 rpm s...

Page 169: ...NC1120 spares part number 1 6 Compaq Fast Ethernet NIC NC3120 spares part number 1 6 Compaq Fast Ethernet NIC NC3122 spares part number 1 6 Compaq Fast Ethernet NIC NC3161 spares part number 1 6 Comp...

Page 170: ...OM drive removal and replacement 3 24 troubleshooting 4 14 E electrostatic discharge ESD service guidelines 2 3 EMI shield removal and replacement 3 8 spares part number 1 3 1 7 EMI shield removal and...

Page 171: ...1 4 specifications 7 18 4 3 GB spares part number 1 4 specifications 7 14 6 4 GB spares part number 1 4 specifications 7 16 9 1 GB spares part number 1 4 specifications 7 15 removal and replacement 3...

Page 172: ...ting Device spares part number 1 7 Magellan driver CD spares part number 1 7 Maintenance and Service Guide spares part number 1 7 managing a diagnostics partition 4 25 mass storage devices drive posit...

Page 173: ...ares part number 1 5 P1610 monitor spares part number 1 5 P75 monitor spares part number 1 5 P900 monitor spares part number 1 5 padlock removal and replacement 3 5 parallel interface connector 8 2 re...

Page 174: ...5 8 keyboard and mouse interface 5 9 purpose 5 8 R rack mounting kit spares part number 1 7 re enabling diskette boot 5 7 re enabling serial port 5 8 refresh rates Matrox Productiva G100 7 23 reinstal...

Page 175: ...3 38 side access panel 3 5 illustrated 3 5 speaker 3 9 illustrated 3 9 Symbios Wide Ultra2 PCI SCSI controller 3 15 system board tray and cage 3 43 illustrated 3 43 system board with tray 3 43 illust...

Page 176: ...part number 1 4 SLR drive spares part number 1 5 SmartStart for Workstations CD spares part number 1 7 software software Continued Compaq Diagnostics for Windows NT 4 43 Compaq Insight Manager 4 41 s...

Page 177: ...DI PCI DAS Fiber UTP 1 6 Netelligent 100 FDDI PCI SAS Fiber MIC 1 6 Netelligent 100 FDDI PCI SAS Fiber SC 1 6 Netelligent 100 FDDI PCI SAS Fiber UTP 1 6 Netelligent 16 4 TR PCI IBM UTP STP Controller...

Page 178: ...nd LED header 3 45 primary IDE connector 3 45 primary processor slot 3 45 processor power module 3 45 SCSI connector 3 45 secondary IDE connector 3 45 secondary processor slot 3 45 system board compon...

Page 179: ...part number 1 5 VGA connector 8 2 video test error codes 4 31 View System Information INSPECT 4 24 accessing 4 20 voltage regulator spares part number 1 3 W warnings 2 2 warranty extended 2 4 pre fail...

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