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http://h18000.www1.hp.com/athome/support/msgs/2000/esd.html

United States     December 10, 2002 

 

Maintenance & Service Guide

Presario 2250 Series

2510, 2410 ES & 4240 ES Personal Computers

Home

  |   

Preface

    |   

Product Description

   |   

Troubleshooting

   |   

Illustrated Parts

   |    

Removal & Replacement

Jumpers & Switches

   |   

Specifications

   |   

Connector Pins

    |   

Power Cord Requirements

Electrostatic Discharge

ESD

Service

Cable 
Positions

Preparation 
for 
Disassembly

A sudden discharge of static electricity from a finger or other 

conductor can destroy static-sensitive devices or microcircuitry. 

Often the spark is neither felt nor heard, but damage occurs. 

An electronic device exposed to electrostatic discharge (ESD) 

may not be affected at all and will work perfectly throughout a 

normal cycle. Or it may function normally for a while, then 

degrade in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some 

protection, but in many cases, the discharge contains enough 

power to alter device parameters or melt silicon junctions.

Click on the topics below for additional ESD information.

 

Generating Static

Grounding Methods

Recommended 
Materials

Preventing 
Electrostatic 
Damage to 
Equipment

Grounding 
Workstations

Grounding 
Equiptment

Preventing Damage 
to Drives

 

Generating Static

The following table shows how different activities generate static electricity 

and and at different electrostaic voltage levels.

Typical Electrostatic Voltages

Relative Humidity

Event

10%

40%

55%

Walking across carpet

35,000 V 

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic 

tubes

2,000 V

700 V

400 V

Removing DIPS from vinyl trays 11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam 14,500 V

5,000 V

3,500 V

Removing bubble pack from 

PCBs

26,000 V

20,000 V

7,000 V

Packing PCBs in foam-lined box 21,000 V

11,000 V 

5,000 V

NOTE: 

700 volts can degrade a product.

Back to List

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and 

structure determine the degree of sensitivity. The following proper packaging 

and grounding precautions are necessary to prevent damage: 

     

Protect all electrostatic parts and assemblies with conductive or 

approved

containers or packaging.

     

Keep electrostatic sensitive parts in their containers until they arrive at

static-free stations.

     

Place items on a grounded surface before removing them from their

container.

     

Always be properly grounded when touching a sensitive component or

assembly.

     

Place reusable electronic-sensitive parts from assemblies in protective

packaging or conductive foam.

Use transporters and conveyors made of antistatic belts and metal roller 

bushings. Mechanized equipment used for moving materials must be wired to 

be grounded, and proper materials must be selected to avoid static charging. 

When grounding is not possible, use an ionizer to dissipate electric charges.

Back to List

Preventing Damage to Drives

To prevent damage to hard drives, use the following precautions: 

     

Handle drives gently, using static-guarding techniques.

     

Store drives in the original shipping containers.

     

Avoid dropping drives from any height onto any surface.

     

Handle drives on surfaces that have at least one inch of shockproof 

foam.

     

Always place drives PCB assembly side down on the foam.

Back to List

Grounding Methods

The method for grounding must include a wrist strap or a foot strap at a 

grounded workstation. When seated, wear a wrist strap connected to a 

grounded system. When standing, use footstraps and a grounded floor mat.

Static-Shielding Protection Levels

Method

Voltages

Antistatic Plastic

1,500

Carbon-Loaded Plastic

7,500

Metallized Laminate

15,000

Back to List

Grounding Workstations

To prevent static damage at the workstation, use the following precautions: 

     

Cover the workstation with approved static-dissipative material. Provide 

a

wrist strap connected to the work surface and properly grounded tools 

and

equipment.

     

Use static-dissipative mats, heel straps, or air ionizers to give added 

protection.

     

Handle electrostatic-sensitive components, parts, and assemblies by the 

case or 

PCB laminate. Handle them only at static-free workstations.

     

Avoid contact with pins, leads, or circuitry.

     

Turn off power and input signals before inserting and removing 

connectors or test equipment.

     

Use fixtures made of static-safe materials when fixtures must directly 

contact dissipative surfaces.

     

Keep work area free of nonconductive materials such as ordinary plastic 

assembly aids and Styrofoam.

     

Use field service tools, such as cutters, screwdrivers, and vacuums, that 

are conductive.

     

Use a portable field service kit with a static dissipative vinyl pouch that 

folds out of a work mat. Also use a wrist strap and a ground cord for the 

work surface. Ground the cord to the chassis of the equipment 

undergoing test or repair.

Back to List

Grounding Equipment

Use the following equipment to prevent static electricity damage to the unit:

Wrist Straps 

are flexible straps with a minimum of 1 /- 10% 

resistance 

to the ground cords. To provide proper ground, a strap must be worn snug 

against the skin. On grounded mats without banana-plug connectors, connect 

a wrist strap with alligator clips.

Heelstraps/Toestraps/Bootstraps 

can be used at standing workstations 

and are compatible with most types of boots and shoes. On conductive floors 

or dissipative floor mats, use them on both feet with a minimum of 1 

megohm resistance between operator and ground. To be effective, the 

conductive strips must be worn in contact with the skin.

Back to List

Recommended Materials and Equipment

Other materials and equipment that are recommended for use in preventing 

static electricity include: 

     

Antistatic tape

     

Antistatic smocks, aprons, or sleeve protectors

     

Conductive bins, and other assembly or soldering aids

     

Conductive foam

     

Conductive tabletop workstations with ground cord of 1 megohm 

of resistance

     

Static dissipative table or floor mats with hard tie to ground

     

Field service kits

     

Static awareness labels

     

Wrist straps and footwear straps providing 1 /- 10% 

resistance

     

Material handling packages

     

Conductive plastic bags

     

Conductive plastic tubes

     

Conductive tote boxes

     

Metal tote boxes

     

Opaque shielding bags

     

Transparent metallized shielding bags

     

Transparent shielding tubes

Back to List

 

 

 

 

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http://h18000.www1.hp.com/athome/support/msgs/2000/esd.html [12/10/2002 8:59:39 AM]

Summary of Contents for Presario 2410 ES

Page 1: ...Click here to download this Maintenance and Service Guide MSG to your hard drive Welcome to the Maintenance Service Guide MSG for the Compaq Presario 2250 2510 2410ES and 4240 ES Series This online g...

Page 2: ...Technician Notes WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair...

Page 3: ...oval Replacement Jumpers Switches Specifications Connector Pins Power Cord Requirements Product Description Models Controls Lights Power Management This section describes the model numbers and feature...

Page 4: ...rio 2250 Series Personal Computers Standard Configurations Europe Middle East Africa Model AMD K6 Processor MHz Hard Drive GB Memory MB Video Memory MB Fax Modem Kbps CD Drive 2253 233 MMX 4 0 32 2 No...

Page 5: ...Switches Specifications Connector Pins Power Cord Requirements Controls and Lights Controls Lights Easy Access Buttons Lights Standard Keyboard Easy Access Internet Keyboard Rear Connectors 2250 Serie...

Page 6: ...ghts Easy Access Buttons Lights Standard Keyboard Easy Access Internet Keyboard Rear Connectors 2250 Series 2410ES 2510 Rear Connectors 4240ES Power Management Presario 2250 Series 2510 Model shown 1...

Page 7: ...s Removal Replacement Jumpers Switches Specifications Connector Pins Power Cord Requirements Product Description Standard Keyboard Lights Controls and Lights Easy Access Buttons Lights Standard Keyboa...

Page 8: ...rols and Lights Easy Access Buttons Lights Standard Keyboard Easy Access Internet Keyboard Rear Connectors 2250 Series 2410ES 2510 Rear Connectors 4240ES Power Management Easy Access Buttons Internet...

Page 9: ...10 ES 2510 Controls and Lights Easy Access Buttons Lights Standard Keyboard Easy Access Internet Keyboard Rear Connectors 2250 Series 2410ES 2510 Rear Connectors 4240ES Power Management Presario 2250...

Page 10: ...rols and Lights Easy Access Buttons Lights Standard Keyboard Easy Access Internet Keyboard Rear Connectors 2250 Series 2410ES 2510 Rear Connectors 4240ES Power Management Presario 4240ES Model 1 Main...

Page 11: ...computer is in a low power standby mode The power status light is amber 30 Watts 4240ES Series 20 Watts 2250 Series 2510 2410 ES Windows 98 Power Status Lights You can quickly tell the sleep conditio...

Page 12: ...ng include 1 Clearing CMOS 4240 ES Model or 2250 Series 2510 2410 ES Models 2 Running the Power On Self Test POST 3 If you are unable to run POST you may Troubleshoot without Diagnostics Perform the r...

Page 13: ...uirements Clearing CMOS Model 4240 ES If the power on password is not known clearing CMOS will disable the power on password To clear CMOS complete the following steps 1 Complete the preparation for d...

Page 14: ...he removal and replacement procedures complete the following steps 1 Remove any diskette compact disc CD or Digital Versatile Disk DVD from the computer 2 Turn off the computer and any peripheral devi...

Page 15: ...irements Removal and Replacement Removing the Hood Disassembly Sequence Hood Air Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Penti...

Page 16: ...Clearing CMOS Models 2250 Series 2410 ES 2510 If the power on password is not known clearing CMOS will disable the power on password To clear CMOS complete the following steps 1 Complete the preparat...

Page 17: ...ds an error in the system an error condition is indicated by an audible and or visual message Click here for a listing of possible error messages and solutions NOTE An external speaker must be install...

Page 18: ...1 Run Setup 2 Replace the diskette drive Back to Top Invalid NVRAM Media Type Probable Cause Recommended Action Problem with NVRAM CMOS access Replace the system board Back to Top Keyboard Controller...

Page 19: ...ms Accessories System Tools Scandisk to check for problems If problems exist run Scandisk and click on the Automatically fix errors checkbox at the bottom to correct the problems If a large number of...

Page 20: ...ardware conflicts by ensuring that no devices are configured to use the same hardware resources These resources can either be dipswitch or jumper settings on the peripheral card or software configurab...

Page 21: ...ents Running Compaq Utilities Configuration Diagnostics Preparing the Computer Computer Setup Compaq Utilities Diskette Running Compaq Utilities Computer Check Up TEST View System Information INSPECT...

Page 22: ...skette Running Compaq Utilities Computer Check Up TEST View System Information INSPECT These sections explain how to use Setup and Compaq Utilities Windows 95 Windows 98 and MS DOS have configuration...

Page 23: ...te the following steps before starting problem isolation procedures 1 Ensure proper ventilation The computer should have a 3 inch 7 6 cm clearance at the back of the system unit 2 Turn off the compute...

Page 24: ...ens Use the Setup utility to Modify settings for audio storage power management communications and input devices Get an overall picture of the computer s hardware configuration Verify configuration pa...

Page 25: ...mputer Check Up TEST View System Information INSPECT A Compaq Utilities diskette must be created in order to configure the system To create a Compaq Utilities diskette complete the following steps 1 I...

Page 26: ...es installed NOTE The TEST utility may not detect devices that are not manufactured by Compaq If the list is correct select OK The Test Option menu is displayed again If the list is incorrect be sure...

Page 27: ...he Computer Computer Setup Compaq Utilities Diskette Running Compaq Utilities Computer Check Up TEST INSPECT The View System Information INSPECT utility provides information about the system once it h...

Page 28: ...pattern test failed 3 Replace the system board and retest Back to List Diagnostic Error Codes Keyboard Keyboard Test Error Codes Error Code Description Recommended Action 301 xx Keyboard short test 8...

Page 29: ...DVD disk is inserted when running the CD Drive tests This will result in a 66xx error This is a test issue not a CD drive issue Boot to DOS Command Prompt only or Windows Not Safe Mode Press the DVD d...

Page 30: ...Speakers Button Board Cable Headphone Board Power Supply Processor AMD or Pentium II Modem NIC Memory RTC Battery Serial Cable System Board This section provides necessary information for servicing th...

Page 31: ...drives in the original shipping containers Avoid dropping drives from any height onto any surface Handle drives on surfaces that have at least one inch of shockproof foam Always place drives PCB asse...

Page 32: ...15 screwdrivers included in kit number 130619 001 Needle nose pliers Phillips screwdriver An 8 inch Phillips screwdriver may be necessary for some procedures Flat bladed screwdriver Diagnostics softwa...

Page 33: ...are placed in their proper location during the reassembly process Improper cable placement can cause severe damage to the unit Click on a topic below to review ribbon cable routing Models 2250 Series...

Page 34: ...tton Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board Compaq Presario Series Personal Computers use an air baffle to control the...

Page 35: ...y move the air baffle out of the way CAUTION Do not operate the computer without the air baffle Damage may occur to the computer if the plastic air baffle is not in place NOTE The adhesive material th...

Page 36: ...rocessor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board All the mass storage devices are secured in a drive cage within the chassis You will need to remove the drive cage to rem...

Page 37: ...irements Removal and Replacement Mass Storage Disassembly Sequence Hood Air Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II...

Page 38: ...ents Removal and Replacement Removing the Diskette Drive 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Disconnect the power and data cables 5 Remove the...

Page 39: ...ving the CD or DVD Drive 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Disconnect the power signal and audio cables 5 Remove the drive cage from the cha...

Page 40: ...Removal and Replacement Removing the Hard Drive Removing the Hard Drive 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Disconnect the power and signal c...

Page 41: ...on Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle...

Page 42: ...Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board Disconnecting the Speaker Cables from...

Page 43: ...lacement Removing the Right Speaker Removing the Right Speaker 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Remove the drive cage from the chassis 5 Re...

Page 44: ...eaker Removing the Left Speaker 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Remove the drive cage from the chassis 5 Remove the front bezel 6 Disconne...

Page 45: ...ton Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board Removing the Button Board Cable Assembly 1 Perform the preparation procedur...

Page 46: ...Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board Removing the Headphone Board NOTE The headphone board is only available on Presario 2410 ES and 4240 ES mod...

Page 47: ...tery Serial Cable System Board Removing the Power Supply 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 Disconnect the power cables from the diskette dri...

Page 48: ...phone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board 1 Perform the preparation procedures 2 Remove the hood 3 Move the air baffle out of the way 4 R...

Page 49: ...et the jumpers for the processor If the processor is installed with the incorrect jumper settings the processor and system board may be damaged 1 Perform the preparation procedures 2 Remove the hood 3...

Page 50: ...the Goal Posts Hood Air Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD or Pentium II Modem NIC Memory RTC Battery Serial Cable Syste...

Page 51: ...d Replacement Removing the Modem Disassembly Sequence Hood Air Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Me...

Page 52: ...oval and Replacement Removing the Network Interface Controller NIC Disassembly Sequence Hood Air Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Pro...

Page 53: ...Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board 1 Perform the preparation procedures 2 Remove the hood 3 Move the air b...

Page 54: ...e Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board The lithium RTC battery is loca...

Page 55: ...Baffle Drive Cage Mass Storage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board 1 Perform the prepa...

Page 56: ...orage Front Bezel Speakers Button Board Cable Headphone Board Power Supply Processor AMD Pentium II Modem NIC Memory RTC Battery Serial Cable System Board 1 Perform the prepartion procedures 2 Remove...

Page 57: ...ated Parts System Unit Mass Storage Cables Boards Keyboards Monitors Miscellaneous Hardware Return Kits Documentation This section provides illustrated parts and a reference for spare parts numbers fo...

Page 58: ...orage Cables Boards Keyboards Monitors Miscellaneous Hardware Return Kits Documentation Description Spare Part Number 1 Hood 298476 001 2 Left Speaker 2410ES 4240ES 298479 001 3 Right Speaker with enc...

Page 59: ...s Power Cord Requirements Illustrated Parts Mass Storage Illustrated Parts System Unit Mass Storage Cables Boards Keyboards Monitors Miscellaneous Hardware Return Kits Documentation Description Spare...

Page 60: ...CD ROM audio Game USB not shown Button Board not shown 337562 001 5 Cable Kits Modem US Puerto Rico Canada Carribean Latin America Brazil Modem Norway Modem United Kingdom Modem APD TWN PRC JPN SP No...

Page 61: ...nly 2 32 MB DIMM 60ns SDRAM 4240 ES only 3 256 KB L2 pipeline burst cache 4 512 KB L2 pipeline burst cache 278066 001 319237 001 319326 001 243117 001 243117 002 5 Compaq Netelligent 10 100 TX UTP Net...

Page 62: ...ications Connector Pins Power Cord Requirements Illustrated Parts Keyboards Illustrated Parts System Unit Mass Storage Cables Boards Keyboards Monitors Miscellaneous Hardware Return Kits Documentation...

Page 63: ...rn Hemisphere 340707 001 340707 026 340707 B34 MV700 Northern Hemisphere EMEA Southern Hemisphere 340708 001 340708 026 340708 B34 3 Compaq Presario 1525 Northern Hemisphere MPR Northern Hemisphere PO...

Page 64: ...uirements Illustrated Parts Miscellaneous Hardware Illustrated Parts System Unit Mass Storage Cables Boards Keyboards Monitors Miscellaneous Hardware Return Kits Documentation Compaq Mouse Description...

Page 65: ...on and buns International 319211 002 Return kit with packing Compaq Presario V510 monitor 295627 001 Return kit with packing Compaq Presario V410 monitor 210545 001 Return kit with packing Compaq Pres...

Page 66: ...ach 162212 001 Quick Reference Guide 5 pack 106854 001 Quick Reference Guide 1 each quarterly subscription 184960 001 Quick Reference Guide 5 pack quarterly subscription 184961 001 QuickFind for Windo...

Page 67: ...d 2 5 and 6 JP2 Short 2 and 3 Short 2 and 3 JP2 Short 1 and 2 Short 1 and 2 JP3 Short 5 and 6 3 2 volts All Open 2 2 volts JP4 All Open Short 3 and 4 Connector Information Function Description Referen...

Page 68: ...Mouse Miniature 6 pin J4 Parallel port DSUB 25 pin J5 Serial DSUB 15 pin J6 USB USB connector J7 Video 15 pin VGA J8 Game DSUB 15 pin J9 Combined stacked connector Microphone in Mini stereo J3 Combin...

Page 69: ...Cord Requirements Jumper and Switch Information This section contains jumper and switch information for hard drives CD Drives and DVD drives 3 2 GB IDE Hard Drive Jumper Settings Back to Top 4 0 GB ID...

Page 70: ...nused 132 16F Unused 170 177 Secondary IDE Controller CD Drive 178 1EF Unused 1F0 1F7 Primary IDE Controller Hard Drive 1F8 200 Unused 201 Joystick Decode in ES 1869 202 21F Unused 220 22F Entertainme...

Page 71: ...376h Standard IDE ESDI Hard Disk Controller I O Address Hex System Function Shipping Configuration 0378h 037Fh Printer Port LPT1 0388h 038Bh XpressAUDIO 16 bit sound 03B0h 03BBh Cyrix GX 03C0h 03DFh C...

Page 72: ...gical 403 261 63 Buffer Size KB 128 Back to Top 32x CD Drive Specifications 32x CD Drive Applicable Disc CD ROM CD DA CD XA Photo CD Cdi Mode 1 and Mode 2 Mixed Mode Audio and Data Combined Ready Sing...

Page 73: ...Keyboard Connector Pin Signal 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Mouse Connector Pin Signal 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Back to Top VGA Monitor Connector Pin Sign...

Page 74: ...y of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard...

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