Compaq ML350 - ProLiant - G2 Setup And Installation Manual Download Page 124

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Troubleshooting

D-11

Compaq Confidential – Need to Know Required

Writer:

Jennifer Hayward

Project:

Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide

Comments:

Part Number:

236843-002

File Name:

j-appd Troubleshooting.doc

Last Saved On:

9/5/01 9:18 AM

Table D-4
Problems After Initial Startup

continued

Problem

Possible Cause

Possible Solution

Server
cannot load
operating
system.

continued

Installation problem
occurred.

Refer to your operating system documentation and to the
SmartStart release notes.

Primary hard drive
controller installation is
incorrect.

Run RBSU by pressing the

key to correct this problem.

Hard drive controller
order is incorrect.

Run RBSU by pressing the

key to correct this problem.

Encountered

problem

after new hardware was
added to the system.

Refer to the documentation provided with the hardware.

Remove the new hardware.

Problem

was

encountered with
hardware added to a
new system ordered with
a factory-installed
operating system (where
available).

You must complete the factory-installed operating system
software installation BEFORE adding new hardware to the
system.

Be sure that you are following the instructions provided in
the

Factory-Installed Operating System Software

Installation Guide

Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.

Note:

Refer to Chapter 5, “Server Configuration and Utilities,” or the

Compaq ROM Based Setup Utility

User Guide

for complete instructions on the use of RBSU.

Summary of Contents for ML350 - ProLiant - G2

Page 1: ...iant ML350 Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name a frnt doc Last Saved On 9 10 01 10 12 AM ProLiant ML350 Generation 2 Server Setup and Installation Guide Second Edition October 2001 Part Number 236843 002 Compaq Computer Corporation ...

Page 2: ...t Corporation Intel and Pentium are trademarks of Intel Corporation All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq produc...

Page 3: ...aq Website xii Compaq Authorized Reseller xii Chapter 1 Server Features Standard Hardware Features 1 4 Tower Server Front Panel Components and Drive Bay Dimensions 1 4 Rack Server Front Panel Components and Drive Bay Dimensions 1 5 Tower Server Rear Panel Components 1 6 Rack Server Rear Panel Components 1 7 System Board Components 1 8 LEDs and Buttons 1 10 Processors and System Memory 1 11 Expansi...

Page 4: ...Bezel 3 4 Removing the Access Panel in a Tower Server 3 5 Removing the Access Panel in a Rack Server 3 7 Removing the Removable Media Device Blanks 3 9 Storage Devices 3 10 Identifying Guide Screws 3 10 Installation Guidelines for SCSI Hard Drives 3 11 Installing and Removing a Hot Plug Hard Drive 3 12 Installing a Device into a Removable Media Bay 3 15 Removing a Device from Removable Media Bay 3...

Page 5: ...tilities ROM Based Setup Utility 5 2 Navigating RBSU 5 2 Using RBSU 5 3 ROMPaq 5 7 SmartStart for Servers Software 5 8 SmartStart Diskette Builder 5 8 Compaq Insight Manager 5 9 Compaq Survey Utility 5 9 Compaq Diagnostics Utility 5 10 Automatic Server Recovery 2 5 10 Power On Self Test 5 10 Appendix A Regulatory Compliance Notices Regulatory Compliance Identification Numbers A 1 Federal Communica...

Page 6: ...dix C Server Error Messages Appendix D Troubleshooting When the Server Does Not Start D 3 Diagnosis Steps D 5 Problems After Initial Startup D 8 Other Information Resources D 12 Appendix E LED Indicators Switches and Jumpers LEDs E 2 System Status LEDs E 2 System Board LEDs E 5 Network Controller LEDs E 7 System Configuration Switch Settings E 8 Resetting System Configuration Settings E 9 Redundan...

Page 7: ...ation Guide Comments Part Number 236843 002 File Name a frnt doc Last Saved On 9 10 01 10 12 AM About This Guide This guide is designed to be used as a set of step by step instructions for the installation of Compaq ProLiant ML350 Generation 2 servers and as a reference for operation troubleshooting and future upgrades of the server ...

Page 8: ...ressed simultaneously USER INPUT User input appears in a different typeface and in uppercase FILENAMES File names appear in uppercase italics Menu Options Command Names Dialog Box Names These elements appear in initial capital letters and may appear in bold for emphasis COMMANDS DIRECTORY NAMES and DRIVE NAMES These elements appear in uppercase and may appear in bold for emphasis Type When you are...

Page 9: ...is manner presents commentary sidelights or interesting points of information Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not observed Consult your documentati...

Page 10: ... the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching it These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords t...

Page 11: ...ll weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Important Safety Information Before installing this product read the Important Safet...

Page 12: ... Support Centers are listed on the Compaq website Access the Compaq website by logging on to the Internet at www compaq com Be sure to have the following information available before you call Compaq Technical support registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating sy...

Page 13: ...erformance features at a very competitive price Whether deployed in a workgroup setting within a large corporation or as the primary server in a small to medium business the ProLiant ML350 Generation 2 server is an ideal server for applications such as file and print services shared Internet access and small databases This server delivers Intel Pentium III technology error checking and correcting ...

Page 14: ...cessor with 133 MHz system bus Dual processor capability 133 MHz Registered ECC synchronous dynamic random access memory SDRAM DIMMs upgradable to 4 GB Capacity for six 1 inch hot plug hard drives in the hard drive cage Four removable media bays two available Integrated dual channel Wide Ultra3 SCSI Controller Integrated Compaq Fast Ethernet NIC 10 100 Auto Switching Network Controller Five 64 bit...

Page 15: ...ard Project Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name b ch1 Server Features doc Last Saved On 9 4 01 10 15 AM Figure 1 1 ProLiant ML350 Generation 2 tower server Figure 1 2 ProLiant ML350 Generation 2 rack server ...

Page 16: ...l Components and Drive Bay Dimensions The ProLiant ML350 Generation 2 server supports a maximum of ten internal drives four are intended for removable media drives and six are for hard drives Figure 1 3 shows the front panel components and Table 1 1 shows the drive dimensions of the ProLiant ML350 Generation 2 server 1 6 7 3 5 2 4 Figure 1 3 Identifying front panel components with bezel removed to...

Page 17: ...oc Last Saved On 9 4 01 10 15 AM Rack Server Front Panel Components and Drive Bay Dimensions 1 5 4 3 7 2 6 Figure 1 4 Identifying front panel components rack Table 1 2 Rack Server Front Panel Components with Drive Bay Dimensions Item Component Dimensions Hard drive bays 3 5 in x 1 0 in Unit ID button N A Removable media bays 5 25 in x 1 60 in CD ROM drive 5 25 in x 1 60 in Diskette drive 3 5 in x ...

Page 18: ...pe plug is an important safety feature To reduce the risk of electric shock or damage to your equipment do not disable this feature Figure 1 5 and Table 1 3 show the connectors on the rear panel of the ProLiant ML350 Generation 2 server 11 10 9 8 6 5 4 3 12 1 2 7 13 Figure 1 5 Identifying rear panel components Table 1 3 Rear Panel Components Item Component Item Component Power cord connector Keybo...

Page 19: ... 15 AM Rack Server Rear Panel Components 1 2 3 4 5 6 7 8 9 10 11 12 13 Figure 1 6 Identifying rear panel components rack Table 1 4 Rear Panel Components Item Component Item Component Optional redundant power supply bay Serial port B connector SCSI connector knockouts Parallel port connector Video connector Serial port A connector RJ 45 Ethernet connector USB ports Unit ID LED button Power supply L...

Page 20: ...rver Setup and Installation Guide Comments Part Number 236843 002 File Name b ch1 Server Features doc Last Saved On 9 4 01 10 15 AM System Board Components Figure 1 7 and Table 1 5 show the components and connectors on the system board of the ProLiant ML350 Generation 2 server 1 2 3 4 5 6 7 8 13 14 20 19 15 10 9 12 11 17 16 18 22 21 24 23 Figure 1 7 Identifying system board components ...

Page 21: ...ctor 16 pin Processor socket 2 Server Feature Board connector Processor Power Module 1 32 bit PCI slot Processor Power Module 2 64 bit PCI slots Power supply connectors System fan connector Secondary IDE connector Mouse connector Diskette drive connector Unit ID LED button DIMM slots Keyboard connector Primary IDE connector Serial port B connector Power button connector Parallel port connector Bat...

Page 22: ...ion Guide Comments Part Number 236843 002 File Name b ch1 Server Features doc Last Saved On 9 4 01 10 15 AM LEDs and Buttons Figure 1 8 shows the LEDs and buttons on the front panel of the server 2 1 2 3 4 7 6 5 Figure 1 8 Front panel LEDs and buttons Table 1 6 Front Panel LEDs and Buttons Item LED Button Unit ID button Unit ID LED Internal health LED External health LED Power button Power LED NIC...

Page 23: ...SDRAM DIMMs upgradable to 4 GB Support for up to four PC 133 MHz Registered ECC SDRAM DIMMs DIMMs may be installed one at a time Expansion Slots Six expansion slots five 64 bit PCI slots and one 32 bit PCI slot PCI bus that provides peripheral transactions at a bus clock speed of up to 33 MHz 3 3 volt compatible 5 volt compatible on the 32 bit PCI slot Storage Controller Integrated dual channel Wi...

Page 24: ... AM Network Interface Controller Integrated Compaq Fast Ethernet 10 100 Autoswitching network interface controller NIC The Embedded NIC Port 1 PXE Support options allow the server to boot to the network and attach to a PXE server with boot images When enabled the NIC port is displayed in the initial program load IPL list Ports and Connectors Serial 2 Parallel Keyboard Mouse USB 2 Power Supply CE M...

Page 25: ...e 1 7 show the components of the ProLiant ML350 Generation 2 Server Feature Board 1 2 5 6 7 8 9 4 3 Figure 1 9 Identifying Server Feature Board components Table 1 7 Server Feature Board Components Item Component Item Component SCSI controller channel B Video connector SCSI controller channel A Network speed LED NMI button Network link LED Replaceable lithium battery CR2032 Network activity LED RJ ...

Page 26: ...rranty helps prevent unplanned shutdowns of the system by allowing for the replacement of covered parts before they fail The warranty covers processors memory and hard drives Compaq Insight Manager included with the system must be installed for the Compaq Prefailure Warranty to be in effect When Compaq Insight Manager alerts you that a component may be eligible for Prefailure Warranty replacement ...

Page 27: ...lashing the system ROM and provides redundant ROM support in case of ROM corruption Compaq SmartStart for Servers software provides driver updates and assisted operating system installation Compaq Insight Manager monitors fault conditions server performance security and more Compaq Diagnostics Utility tests and verifies the operation of Compaq hardware Automatic Server Recovery 2 ASR 2 increases s...

Page 28: ...eatures include Setup Password Power on Password Diskette Drive Control Diskette Write Control Diskette Boot Override Serial Interface Control CD Boot Override Parallel Interface Control Power Switch Protection Bezel Lock Most security features are established through RBSU For detailed information on RBSU see Chapter 5 Server Configuration and Utilities or see the Compaq ROM Based Setup Utility Us...

Page 29: ...ower cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the server by unplugging the power cord from either the electrical outlet or the server Do not place anything on power cords or cables Arrange them so that no one can accidentally step on or trip over t...

Page 30: ...3 0 inches clearance on all sides of server for proper ventilation in a tower configuration IMPORTANT See the following section Installing the Rack Server for clearance specifications if you are installing the ProLiant ML350 Generation 2 server into a rack configuration A separate electrical circuit for the server CAUTION Protect the server from power fluctuations and temporary interruptions with ...

Page 31: ...so available for customers who want to convert a tower ProLiant ML350 Generation 2 server to a rack server This section provides environmental information required for the installation of a rack mounted server Tower to Rack Option Figure 2 1 shows the ProLiant ML350 Generation 2 server installed in a rack configuration Figure 2 1 The ProLiant ML350 Generation 2 server installed in a rack To purcha...

Page 32: ...r the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet IMPORTANT Do not block the ventilation openings When there is any vertical space in the rack not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper air...

Page 33: ...4 01 10 14 AM Locating Materials Locate the following materials that were shipped with your ProLiant ML350 Generation 2 server Keyboard not included with the rack model Mouse not included with the rack model Power cord Documentation and software packs inside the shipping box In addition to these supplied items you may need Torx T 15 screwdriver Phillips 2 screwdriver Hardware options Ethernet cabl...

Page 34: ...rical outlet that is easily accessible at all times Disconnect power from the server by unplugging the power cord from either the electrical outlet or the server Do not place anything on power cords or cables Arrange them so that no one can accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the electrical outlet grasp the cord by the plug CAUTION If your ser...

Page 35: ...rating system 1 Review and follow the guidelines and procedures in the previous sections of this chapter 2 Connect the cables keyboard mouse monitor network and power See the section for tower server or rack server rear panel components in Chapter 1 Server Features WARNING To reduce the risk of electric shock or fire do not plug telecommunications telephone connectors into the network interface co...

Page 36: ...Compaq Management CD For Compaq Management CD initialization procedures refer to the Server Setup and Management pack shipped with your server IMPORTANT You must install and use Compaq Insight Manager to benefit from the Compaq prefailure warranties on processors hard drives and memory modules 7 After verifying your server configuration back up your system configuration Refer to the SmartStart for...

Page 37: ... not a traditional system partition Follow this sequence when installing your operating system for the first time 1 Review all guidelines listed from the beginning of this chapter through the Locating Materials section 2 Install any hardware options if needed See Chapter 3 Hardware Options Installation or see the options kits for detailed installation instructions WARNING To reduce the risk of ele...

Page 38: ... front of the server 6 Configure your server See Configuring the Server later in this chapter for instructions 7 Install the operating system 8 Install Compaq Insight Manager to manage the server For Compaq Management CD initialization procedures refer to the Server Setup and Management pack shipped with your server IMPORTANT You must install and use Compaq Insight Manager to benefit from the Comp...

Page 39: ...updated drivers and assists with operating system installation To use the SmartStart CD 1 Locate the SmartStart CD in the Server Setup and Management pack 2 After you power up the server press the CD ROM drive eject button 3 Insert the SmartStart CD into the CD ROM drive with the labeled side up Handle the CD by its edges not by the flat surfaces of the disc Figure 2 3 Inserting a CD into the CD R...

Page 40: ...st Saved On 9 5 01 12 33 PM Chapter 3 Hardware Options Installation This chapter provides procedures for installing removing and replacing hardware options in the Compaq ProLiant ML350 Generation 2 server CAUTION Electrostatic discharge ESD can damage electronic components of the server Before beginning any installation procedure make sure that you are discharged of static electricity by briefly t...

Page 41: ...er Setup and Installation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Preparing the Server Chassis Components 1 2 3 5 4 Figure 3 1 Identifying tower and rack chassis components Table 3 1 Tower and Rack Chassis Components Item Description Access panel Removable media bays CD ROM drive Diskette drive Hard drive bays ...

Page 42: ...t in damage to equipment or loss of information 1 Back up your server data and record configuration information 2 Shut down the operating system OS as directed in your OS instructions 3 Power down the server by pressing the power button on the front of the server 4 Remove the power cord WARNING To reduce the risk of injury from electric shock or damage to the equipment when installing an upgrade m...

Page 43: ...5 01 12 33 PM Removing the Bezel To remove the bezel CAUTION To prevent damage to equipment or loss of data make sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the bezel 1 Follow the steps in Powering Down the Server earlier this chapter 2 If necessary unlock the bez...

Page 44: ...in the chassis before rotating the bezel back into its original position Removing the Access Panel in a Tower Server To remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them CAUTION To prevent damage to equipment or loss of data make sure that the server is powered down all cables are disconnected f...

Page 45: ... bezel by following the preceding steps 2 Loosen the two thumbscrews located on the left side of the front chassis 3 Slide the access panel back about 1 5 cm 0 5 in 4 Lift and remove the panel NOTE Turn the access panel over to locate the System Configuration hood label This label provides information on installing processor board options configuring drives installing drives LED status indicators ...

Page 46: ...umber 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Removing the Access Panel in a Rack Server To extend the server from the rack and remove the access panel 1 Loosen the two thumbscrews that secure the chassis to the front of the rack 2 Slide the server out from the rack until the sliding rails lock 1 2 Figure 3 5 Sliding the server out of the rack ...

Page 47: ...ML350 Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 3 Loosen the two thumbscrews located at the top of the front chassis 4 Slide the access panel back about 1 5 cm 0 5 in 5 Lift and remove the panel 1 2 Figure 3 6 Removing the access panel rack server ...

Page 48: ...ce bays To remove a removable media device blank from the front chassis CAUTION Before removing a removable media device blank make sure that the server is powered down all cables are disconnected from the server and the power cord is disconnected from the grounded earthed AC outlet 1 Follow the steps in the section applicable to your tower or rack server earlier in this chapter 2 Push up on the d...

Page 49: ...ered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the access panel or front bezel IMPORTANT When you add or remove a component or change a security feature you must reconfigure the server to recognize these changes If the system configuration is incorrect your server may not work properly and you...

Page 50: ...ware Options Installation doc Last Saved On 9 5 01 12 33 PM Installation Guidelines for SCSI Hard Drives Consider the following guidelines when installing SCSI hard drives Install drives into the bays in the following order 0 1 2 3 4 5 Assign SCSI device IDs in the following order 0 1 2 3 4 5 See Figure 3 9 and Chapter 4 Cabling Guidelines for additional information 0 1 2 3 4 5 Figure 3 9 Hot plug...

Page 51: ...36843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Installing and Removing a Hot Plug Hard Drive To install a hot plug hard drive first review the installation documentation that came with the drive 1 Follow the steps in Removing the Bezel earlier in this chapter to access the hot plug hard drive bays 2 Slide the release latch and remove the hard drive blank ...

Page 52: ...ard Project Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 3 Slide the hard drive release latch to open the ejector lever 1 2 Figure 3 11 Opening the ejector lever ...

Page 53: ...36843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 4 Insert the hot plug hard drive into the lowest available hot plug drive bay and then close the ejector lever 2 1 Figure 3 12 Inserting the hot plug hard drive and closing the ejector lever To remove a hot plug hard drive reverse steps 1 through 4 IMPORTANT A hard drive blank must be installed into any empty...

Page 54: ... to the bay number Select a unique SCSI device ID for each device See Figure 3 9 for bay numbering Installing a Half Height Removable Media Device To install a 5 25 inch device CAUTION To prevent damage to equipment or loss of information make sure that the server is powered down all cables are disconnected from the server and the power cord is disconnected from the grounded earthed AC outlet befo...

Page 55: ... Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 5 Slide the drive into the drive bay until it clicks into place Figure 3 13 Installing a device mounted inside a removable media bay NOTE The interior of the server may look different depending on the model purchased 6 Connect the data cable and power cable to the back of the drive 2 1 Figure 3 ...

Page 56: ...ss panel 1 Remove the access panel by following the steps in the section applicable to your tower or rack server at the beginning of this chapter 2 Install guide screws on the sides of the drive 3 To configure the device set the SCSI device ID You must manually set the SCSI device ID on each device to a unique value in the range of 0 through 6 for each SCSI bus Refer to the documentation provided ...

Page 57: ...ve 2 1 Figure 3 16 Connecting the tape drive cables Removing a Device from Removable Media Bay To remove a tape drive or other device CAUTION To prevent damage to equipment or loss of information make sure that the server is powered down all cables are disconnected from the server and the power cord is disconnected from the grounded earthed AC outlet before removing the access panel 1 Remove the a...

Page 58: ...ts Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Figure 3 17 Disconnecting the tape drive cables 3 While pushing the drivelock up pull the drive out of the drive bay 1 2 Figure 3 18 Releasing the tape drive 4 Remove the guide screws on the sides of the drive 5 Install drive blanks into any empty bays 6 Reinstall the access panel ...

Page 59: ...stallation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Installing an Expansion Board Figure 3 19 and Table 3 2 identify the location of expansion slots 1 2 3 4 5 6 Figure 3 19 Locating expansion slots Table 3 2 Expansion Slots Item Slot Type Slot Number 64 bit PCI 1 64 bit PCI 2 64 bit PCI 3 64 bit PCI 4 64 bit PCI 5 32 bit ...

Page 60: ... the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the access panel IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board 1 Remove the access panel by following the steps in the section applicable to your tower or rack server ...

Page 61: ...ons Installation doc Last Saved On 9 5 01 12 33 PM 3 Press on the top of the expansion slot latch and then open the latch toward the rear of the chassis 4 Remove the expansion slot cover 3 1 2 Figure 3 21 Removing the expansion slot cover IMPORTANT Be sure to insert expansion boards into the appropriate type of expansion slot The 32 bit expansion boards must be inserted into 32 bit slots or 64 bit...

Page 62: ...Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 5 Insert the expansion board 6 Close the expansion slot latch to secure the board 7 Connect any cables to the expansion board 1 2 Figure 3 22 Installing an expansion board ...

Page 63: ...neration 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 8 Reinstall the expansion board retainer and then tighten the thumbscrew 2 1 1 Figure 3 23 Reinstalling the expansion board retainer 9 Reinstall the access panel To remove an expansion board reverse steps 1 through 8 ...

Page 64: ...le Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Removing the Fan Baffle To remove the baffle 1 Remove the access panel by following the steps in the section applicable to your tower or rack server at the beginning of this chapter 2 Loosen the thumbscrew that secures the baffle to the fan 3 Slide the baffle out and away from the chassis 1 2 Figure 3 24 Removing the int...

Page 65: ...ION To prevent damage to the system when handling components see Appendix B Electrostatic Discharge CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module When installing DIMMs you must follow these guidelines DIMMs must be industry standard 168 pin PC 133 MHz or faster Registered SDRAM DIMMs The SDRAM DIMMs must support CAS Latency 2 or 3 ...

Page 66: ...e d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM Installing a Memory Module The ProLiant ML350 Generation 2 server supports PC 133 MHz Registered ECC SDRAM DIMMs Additional DIMMs are available to upgrade the memory The server has four DIMM sockets located on the system board IMPORTANT DIMMs do not need to be installed in pairs and can be installed in any sequence Figure 3 25...

Page 67: ...o install a DIMM 1 Remove the access panel by following the steps in the section applicable to your tower or rack server at the beginning of this chapter 2 Remove the fan baffle by performing the steps in Removing the Fan Baffle earlier in this chapter 3 Press outward on both latches of the DIMM socket at the same time 4 Insert the DIMM into the socket 5 Return latches to the upright position NOTE...

Page 68: ...owered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet 1 Remove the access panel by following the steps in the section applicable to your tower or rack server at the beginning of this chapter 2 Remove the fan baffle by performing the steps in Removing the Fan Baffle earlier in this chapter 3 Press outward on both l...

Page 69: ...edures make sure that you are discharged of static electricity by briefly touching a grounded metal object To install or remove a processor or Processor Power Module PPM refer also to one of the following installation sources For written instructions and illustrated installation procedures refer to the installation documentation that came with the option kit For an illustrated overview of the proc...

Page 70: ...ur server has the most current ROM version To update your ROM see the following website www compaq com support files 3 Power down the server and remove the access panel as described in the section applicable to your tower or rack server earlier in this chapter 4 To gain access to the processor sockets remove the internal fan baffle See Removing the Fan Baffle earlier in this chapter 5 Locate the p...

Page 71: ...the processor socket lever to open the socket 7 Place the processor into the socket Use the processor socket guide posts to align the processor CAUTION Performing these steps in reverse order will cause the processor socket on the system board to break 1 2 Figure 3 29 Installing the processor and heatsink assembly NOTE The processor and sockets are keyed to fit one way only 8 Lower the processor s...

Page 72: ...ning clip over the rear edge of the socket and hook underneath the socket tabs Figure 3 31 Seating the processor clip on the rear of the socket 10 Clasp the front of the assembly clip over the front edge of the socket 11 Press the assembly clip down to secure the heatsink and processor assembly in the socket CAUTION Applying too much pressure on the assembly clip lever could cause it to break Use ...

Page 73: ...allation doc Last Saved On 9 5 01 12 33 PM Installing a Processor Power Module IMPORTANT A new PPM must always be installed with a new processor To install a PPM 1 Locate the second PPM slot and position the PPM above the slot The PPM is keyed to fit only one way in the slot 2 Make sure latches are open before pressing the PPM into slot 3 Press evenly on the PPM to insert it into the slot until la...

Page 74: ...Remove the fan baffle by performing the steps in Removing the Fan Baffle earlier in this chapter 3 Locate the processors and PPMs as shown in Figure 3 28 and Table 3 3 4 Press one side of the heatsink retainer clip to disengage the heatsink from the processor socket 5 Unhook the opposite side of the heatsink retainer clip from the processor socket 6 Lift up the lever on the processor socket until ...

Page 75: ...mproperly handled Do not disassemble crush puncture short external contacts dispose of in water or fire or expose it to temperatures higher than 60 C 140 F CAUTION To prevent damage to equipment or loss of information make sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removi...

Page 76: ...battery that provides power to the real time clock When replacing a battery use a CR2032 3 volt lithium coin cell battery After you have completed the battery installation restart the system and run RBSU by pressing the F9 key to reconfigure your system To replace the lithium battery 1 Remove the access panel by following the steps applicable to your tower or rack server earlier in this chapter 2 ...

Page 77: ...36843 002 File Name d ch3 Hardware Options Installation doc Last Saved On 9 5 01 12 33 PM 3 Press the release lever and then slide the battery out of the holder 1 2 Figure 3 36 Removing the battery from the system board 4 Snap the replacement battery into the holder in the proper position IMPORTANT Positive polarity should be positioned facing out 5 Reinstall the access panel 6 Run the ROM Based S...

Page 78: ...o remove the Server Feature Board from the unit to replace the battery 1 Remove the access panel by following the steps in the section applicable to your tower or rack server earlier in this chapter 2 Slide the battery out of the holder Figure 3 37 Removing the battery from the Server Feature Board 3 Slide the replacement battery into the proper position IMPORTANT Positive polarity must be positio...

Page 79: ... or damage to the equipment the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply or module WARNING To reduce the risk of injury from electr...

Page 80: ...nt power supply option it is not necessary to power down the server before removing or installing a power supply 2 Remove the thumbscrew that secures the redundant power supply blank and then lift the blank from the back of the server WARNING To reduce the risk of electric shock or damage to the equipment do not connect AC power cords to uninstalled power supplies 3 Slide the power supply into the...

Page 81: ...d On 9 4 01 10 13 AM Chapter 4 Cabling Guidelines This chapter provides an overview of the internal cabling of the Compaq ProLiant ML350 Generation 2 server chassis It also includes information on how to cable SCSI IDE and removable media devices in the system as well as information about all critical system cabling If external cabling is required refer to the documentation included with your exte...

Page 82: ...els The configuration settings on each SCSI device should be set to the SCSI ID of the bay Bay 0 SCSI ID 0 that it will occupy If only one SCSI hard drive is used it should be installed in the lowest numbered bay 0 Be sure to remove all terminating jumpers from third party SCSI devices CAUTION To prevent damage to the equipment make sure that the server is powered down all cables are disconnected ...

Page 83: ...er 236843 002 File Name e ch4 Cabling Guidelines doc Last Saved On 9 4 01 10 13 AM Identifying SCSI Components Hot Plug Hard Drive SCSI Cable The SCSI cable shown in Figure 4 1 is included with the server The SCSI cable connects the hot plug drive cage to the SCSI controller The hot plug hard drive cage has built in termination Figure 4 1 Identifying the hot plug hard drive SCSI cable ...

Page 84: ...aved On 9 4 01 10 13 AM Internal SCSI Components Before cabling the server note the removable media and hard drive cage locations as shown in Figure 4 2 and Table 4 1 For additional information about installing optional SCSI devices refer to the documentation included with the SCSI devices 5 2 1 4 3 Figure 4 2 Internal SCSI components Table 4 1 Internal SCSI Component Locations Number Description ...

Page 85: ...elines doc Last Saved On 9 4 01 10 13 AM 68 to 50 pin SCSI Adapter If installing a device that uses a Fast SCSI 2 interface you must provide a 68 to 50 pin SCSI adapter Compaq Part Number 199618 001 shown in Figure 4 3 This adapter should be installed between the 50 pin interface on the device and the 68 pin SCSI cable connected to the SCSI channel on the Server Feature Board Figure 4 3 68 to 50 p...

Page 86: ...ble Media Area The following steps detail the procedure for cabling an integrated Wide Ultra3 SCSI controller channel B to a removable media or other device 1 Follow the steps in the sections following Installing a Device into a Removable Media Bay in Chapter 3 Hardware Options Installation Make sure that the SCSI ID is uniquely set on each device 2 Locate the SCSI cable that is attached to SCSI c...

Page 87: ...ction outlines the procedure for connecting internal hard drives to a SCSI controller option or a Smart Array Controller and assumes that the controller option or Smart Array Controller is already installed 1 If hard drives and the SCSI or Smart Array Controller are not already installed follow the steps in the sections Installing and Removing a Hot Plug Hard Drive and Installing an Expansion Boar...

Page 88: ...idelines doc Last Saved On 9 4 01 10 13 AM 3 Remove the SCSI cable from the SCSI channel A connector on the system board 4 Reconnect the SCSI cable to either the SCSI controller option or Smart Array Controller Figure 4 6 Connecting a SCSI cable to a SCSI controller option or Smart Array Controller NOTE Both SCSI channels on the Server Feature Board are self terminating If you choose to not use on...

Page 89: ...SI or Smart Array option card you may install an internal to external SCSI connector Compaq Part Number 159547 B21 in the SCSI knockout locations on the rear of the chassis To install an internal to external SCSI connector perform the following steps 1 Using a Torx T 15 screwdriver remove the screw holding the SCSI knockout cover plate and then remove the cover plate 2 Insert the SCSI connector in...

Page 90: ... of the server may look different depending on the model you purchased Connecting IDE Devices to the Integrated IDE Controller Your server includes one IDE cable the Cable Select Cable that can connect up to two IDE devices to the system through the integrated IDE controller This cable has three clearly labeled connectors If only one IDE device is connected to the system it must be secured to the ...

Page 91: ... Cabling Guidelines doc Last Saved On 9 4 01 10 13 AM Connecting the System Fan The system fan is an integral part of the ProLiant ML350 Generation 2 server system design Proper cabling of the fan helps to avoid potential server failure and operating system error messages Connect the system fan to the system board as illustrated in Figure 4 9 Figure 4 9 Connecting the system fan baffle has been re...

Page 92: ...Last Saved On 9 4 01 10 13 AM Chapter 5 Server Configuration and Utilities This chapter provides information about the following utilities and support tools included with your Compaq ProLiant ML350 Generation 2 server ROM Based Setup Utility RBSU ROMPaq SmartStart for Servers SmartStart Diskette Builder Compaq Insight Manager Compaq Survey Utility Compaq Diagnostics Utility Automatic Server Recove...

Page 93: ...ng system information Selecting the operating system Selecting the primary boot controller In addition RBSU includes other features which are outlined in Using RBSU later in this chapter For information on RBSU not found in this guide refer to the Compaq ROM Based Setup Utility User Guide found in your documentation pack Navigating RBSU To make selections within RBSU use the following keys To acce...

Page 94: ... the basic input output I O of the server and sets the operating system The configuration options include the operating system external ports and controlling the diskette drive The following is a list of selections found in this menu with an explanation of each option OS Selection selects the primary operating system for the server Default sever settings are automatically set based on the operatin...

Page 95: ...es menu option displays and modifies the configuration of the PCI devices installed in the server Information for each slot is displayed and the IRQs can be changed Multiple PCI devices can share an interrupt Boot Controller Order The Boot Controller Order menu option is used to view and assign the current controller order Date and Time The Date and Time menu option is used to set the system date ...

Page 96: ...ered Network Server Mode is a security feature that protects an unattended network server while allowing it to run after a power interruption When set to Disabled the server operates normally When set to Enabled the following actions occur The local keyboard does not function unless the power on password is entered When there is not a diskette in the diskette drive the power on password is bypasse...

Page 97: ...ext and Other Text Serial Number allows the user to change the chassis serial number Advanced Options The Advanced Options menu is used to configure advanced options of the system The following is a list of selections found in this menu with an explanation of each option MPS Table Mode allows the user to change the advanced programmable interrupt controller APIC table setting This selection should...

Page 98: ...ser to enable or disable the secondary IDE controller NMI Debug Button allows the user to disable or enable the NMI debug button on the Server Feature Board Utility Language The Utility Language option is used to set the language in which RBSU is displayed ROMPaq Using flash ROM in Compaq servers allows the firmware BIOS to be upgraded with system or option ROMPaq utilities To upgrade the BIOS ins...

Page 99: ... labeled side up Handle the CD by its edges not by the flat surfaces of the disc 4 When the busy indicator turns green the SmartStart sequence begins Refer to the SmartStart documentation included with your server to install the operating system create updated driver diskettes and run upgrade utilities SmartStart Diskette Builder The SmartStart for Servers CD contains a utility to generate support...

Page 100: ... install and use Compaq Insight Manager to benefit from the Compaq prefailure warranties on processors hard drives and memory modules Compaq Survey Utility Compaq Survey Utility is an online information gathering agent for Microsoft Windows Novell NetWare and Linux that collects critical hardware and software information from various sources If a significant change occurs between data gathering in...

Page 101: ...s a feature of ProLiant servers that resets the system in the event of a catastrophic operating system error like a blue screen ABEND abnormal end or panic A system failsafe timer the ASR 2 timer is started when the Compaq System Management driver also known as the health driver is loaded The timer is reset periodically during normal operation but in the event of operating system failure the timer...

Page 102: ...tices Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification your product has been assigned a unique Compaq series number The series number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this series number Th...

Page 103: ...to be installed in a residential environment personal computers for example The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B the equipment falls into Class A devices do not have an FCC logo or FCC ID on the label Class B devic...

Page 104: ...s uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and o...

Page 105: ...peration For questions regarding your product contact Compaq Computer Corporation P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 or 1 800 652 6672 1 800 OK COMPAQ For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact Compaq Computer Corporation P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 or 281 514 3333 To ...

Page 106: ...nt Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Not...

Page 107: ... Confidential Need to Know Required Writer Jennifer Hayward Project Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Comments Part Number 236843 002 File Name g appa Regulatory Compliance Notices doc Last Saved On 9 5 01 9 11 AM Japanese Notice Taiwanese Notice ...

Page 108: ...ompaq authorized reseller or authorized service provider WARNING Your server contains an internal lithium manganese dioxide battery There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose...

Page 109: ... product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the unit enclosure There are no user serviceable components inside Do not operate contro...

Page 110: ...d for the voltage and current marked on the product electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm or 18AWG and the length of the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use c...

Page 111: ...om a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device Preventing Electrostatic Discharge To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until t...

Page 112: ... grounded earthed workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field servi...

Page 113: ...ique to some Compaq ProLiant servers A processor thermal event occurred prior to this power up Processor X indicates that processor X 1 or 2 has reached an excessive temperature and has stopped operation Verify the following information The processor and heatsink assembly is properly installed Ambient temperature is within an acceptable range See Appendix F Specifications for operational temperatu...

Page 114: ...rovides specific troubleshooting information for the Compaq ProLiant ML350 Generation 2 server and is to be used to find details about server startup and installation problems See Appendix E LED Indicators Switches and Jumpers for information on LEDs switch settings and jumpers For information about general troubleshooting techniques diagnostic tools error messages and preventative maintenance ref...

Page 115: ... POST A successful startup requires the server to complete this test each time you power up before the server can load the operating system and start running software applications Problems After Initial Startup After your server has passed the POST you may still encounter errors such as an inability to load your operating system You are provided with instructions on what to try and where to go for...

Page 116: ...tem go to Problems After Initial Startup later in this appendix WARNING There is a risk of personal injury from hazardous energy levels The installation of options and the routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures precautions and hazards associated with equipment containing hazardous energy circuits Complete the foll...

Page 117: ...2 ASR 2 power up caused by another problem Check Compaq Insight Manager for notification of this event Refer to the Compaq Servers Troubleshooting Guide for more information 4 Restart the server 5 Check for the following normal power up sequence to verify that your system meets the minimal hardware requirements and is powered up under normal operation a The front panel Power On Standby LED turns g...

Page 118: ...that immediately follows That table outlines possible reasons for the problem options available to assist in diagnosis possible solutions and references to other sources of information Table D 1 Diagnosis Steps Question The Next Step Question 1 Is the front panel Power On Standby LED on either solid green or flashing If no go to Table D 2 If yes continue to Question 2 Question 2 Can you see anythi...

Page 119: ... the power cables Make sure that they are fully connected 2 Press the power button 3 Check the power source Refer to Power Problems in the Compaq Servers Troubleshooting Guide for further options 4 Reconnect the power button cable to the system board Refer to section System Board Components in Chapter 1 Server Features for the location of the power button connector 5 Power down the server Reseat a...

Page 120: ...onitor has power and that the monitor cable is securely connected If more than one video adapter is installed make sure that the monitor is connected to the correct video card 2 Verify that the monitor is functional by connecting it to a known working server 3 Power down the server Reseat all cards and memory modules and verify all cable connections See Chapter 3 for bezel and side panel removal 4...

Page 121: ...after the initial startup For updated information on supported operating systems log on to the Internet at www compaq com products servers platforms NOTE If the server is rebooting repeatedly verify that the system is not restarting due to an Automatic Server Recovery 2 ASR 2 power up caused by another problem Check Compaq Insight Manager for notification of this event Refer to the Compaq Servers ...

Page 122: ...d exit the utility 3 Rerun RBSU to verify the system configuration Refer to Chapter 5 Server Configuration and Utilities or the Compaq ROM Based Setup Utility User Guide on your server documentation CD for complete instructions on the use of RBSU The CD ROM diskette drive assembly is either not installed or is not properly connected 1 Power down the server 2 Verify that the CD ROM diskette drive a...

Page 123: ...sed Setup Utility User Guide for complete instructions on the use of the setup utilities Error occurs during installation Follow the error information provided If it is necessary to reinstall first run the Compaq System Erase Utility Refer to the Compaq Servers Troubleshooting Guide CAUTION The Compaq System Erase Utility causes the loss of all configuration information as well as loss of existing...

Page 124: ...oller order is incorrect Run RBSU by pressing the F9 key to correct this problem Encountered problem after new hardware was added to the system Refer to the documentation provided with the hardware Remove the new hardware Problem was encountered with hardware added to a new system ordered with a factory installed operating system where available You must complete the factory installed operating sy...

Page 125: ...t is beyond the scope of this document It includes general hardware and software troubleshooting information for all Compaq ProLiant servers a complete list of error messages along with an explanation of probable cause and a list of appropriate measures This guide ships with your server Compaq ProLiant ML350 Server Maintenance and Service Guide This resource provides a complete list of all replace...

Page 126: ...ation of the location of each LED on your server as well as an explanation of uses and possible statuses in the following section Switches There is one switchbank in your server Some switch settings may need to be changed from time to time and can cause problems if they are not correctly set Some switches should not be changed for any reason You are provided with a list of all switches a descripti...

Page 127: ...f the server The following ProLiant ML350 Generation 2 server LEDs are explained in this appendix System status LEDs on the front of the server Power On Standby and AC power status Network Interface Controller NIC activity Internal health External health Unit ID System board LEDs Processor failure PPM failure Memory failure Thermal failure Fan failure Server Feature Board seating failure Network c...

Page 128: ... appe LEDs Switches doc Last Saved On 9 4 01 11 16 AM See Figure E 1 and Table E 1 for an explanation of each possible LED status 2 1 2 3 5 4 Figure E 1 System status LEDs Table E 1 System Status LEDs Item Description Status Means Off System off Blue Identification Unit ID indicator Flashing blue Remote console Off System off Green System on AC power available Amber System degraded Internal health...

Page 129: ...atus LEDs continued Item Description Status Means Off System off Green System on AC power available External health Amber System degraded most commonly due to redundant power supply failure Off System off no AC power Green System on AC power available Do not remove power from system Flashing green System in standby mode AC power available Do not remove power from system Power On Standby status ind...

Page 130: ...n the system board of the ProLiant ML350 Generation 2 server and indicate when a processor PPM or memory module has experienced a failure 1 2 3 4 5 6 7 8 9 10 11 12 Figure E 2 System Board LEDs Table E 2 System Board LEDs Item LED Description Status AC power Off No AC power poor power supply power supply in standby or power supply exceeded current limits Green Power supply is turned on and functio...

Page 131: ...rectly Amber Server Feature Board is not installed correctly Processor 2 thermal Off Processor 2 temperature normal Amber Thermal trip detected for processor 2 See Appendix C Server Error Messages for appropriate instructions Processor 2 status Off Processor 2 functioning Amber Processor 2 failed System Fan status Off Fan is functioning Amber Fan is not installed or has failed Temperature threshol...

Page 132: ...hey provide the following information If the server is linked to the network The speed at which the network is being accessed If there is current network activity Refer to the Compaq Servers Troubleshooting Guide for more information on troubleshooting network controller problems 1 2 3 Figure E 3 Network controller LEDs Table E 3 Network Controller LEDs Item LED Status Means Off 10Base T 10 Mbps 1...

Page 133: ...contains one switchbank This section explains the use of each reserved and nonreserved switch 1 2 3 4 on 5 6 7 8 Figure E 4 System configuration switch Table E 4 System Configuration Switch Settings Position Default Function Description 1 Off Video disable 2 Off Lock configuration 3 Off Tower Rack configuration 4 Off Enable diskette boot 5 Off Password disable 6 Off Clear CMOS NVRAM 7 Off Reserved...

Page 134: ...e all system configuration settings from both CMOS and NVRAM IMPORTANT Clearing nonvolatile RAM NVRAM deletes your configuration information Refer to Chapter 5 for complete instructions on configuring your server 1 Power down the server 2 Set the system configuration switch position 6 to the on position 3 Power up the server All configuration settings are now erased and all system operations halt ...

Page 135: ...ch from the current ROM to the backup ROM perform the following steps 1 Power down the server 2 Set the system configuration switch positions 1 4 5 and 6 to the on position 3 Power up the server The ROM will beep and halt when the ROM images have been swapped 4 Power down the server and reset all system configuration switch positions to the default off position 5 Power up the server SCSI Device Ju...

Page 136: ...e l appf Specifications doc Last Saved On 9 5 01 9 16 AM Appendix F Specifications This chapter provides detailed specific information for the operation of your Compaq ProLiant ML350 Generation 2 server including Server specifications for both rack and tower models Dimensions Power requirements Temperature requirements Minimum hardware configuration Supported operating systems Drivers ...

Page 137: ...t 18 5 in 46 99 cm Without feet 17 5 in 44 50 cm Depth without bezel 24 in 60 96 cm Depth with bezel 26 in 66 04 cm Width 8 5 in 21 59 cm Weight No drives installed 60 lb 27 24 kg Input requirements U S International Rated input voltage 100 VAC to 120 VAC 200 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz 50 Hz to 60 Hz Rated input current 6A 3A Rated input power 538 W 538 W Btus per hour 183...

Page 138: ...m Depth 24 in 60 96 cm Width 19 0 in 48 26 cm Weight no drives installed 60 lb 27 24 km Input requirements Rated input voltage 100 VAC to 120 VAC 200 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz 50 Hz to 60 Hz Rated input current 6A 3A Rated input power 538 W 538 W BTUs per hour 1839 1839 Power supply output power Rated steady state power 350 W 350 W Temperature range Operating 41 F to 122 ...

Page 139: ...sary to reduce your system to its minimum configuration reinstalling options one at a time to determine the cause of failure Table F 3 Minimum Hardware Configuration Component Minimum Specification Processors A processor must be installed in a processor socket Server Feature Board The Server Feature Board is installed in a dedicated expansion slot Fans A system fan must be installed and connected ...

Page 140: ...et of supported operating systems for Compaq servers at the following ftp site ftp ftp compaq com pub products servers os support matrix 310 pdf For the latest information on Linux version and support log on to the Internet at the following website www compaq com products servers linux html Drivers The ProLiant ML350 Generation 2 server features new hardware that does not have driver support on al...

Page 141: ...mation text setting 5 6 administrator password 5 5 advanced programmable interrupt controller See APIC APIC advanced programmable interrupt controller See also IRQ settings 5 6 summary 5 6 Array Configuration Utility See ACU ASR 2 Automatic Server Recovery 2 disabling 5 10 overview 5 10 server features 1 15 settings 5 4 assembly clip lever caution 3 33 audible warnings D 7 Automatic Server Recover...

Page 142: ...ng 3 30 assembly clip lever 3 33 cables disconnecting 3 4 cabling 4 2 Compaq System Erase Utility D 10 data loss 3 5 F 5 defined ix equipment damage 3 3 ESD 2 1 3 1 3 30 3 36 3 40 4 2 factory installed operating system F 5 firmware upgrade 5 7 front bezel removing 3 10 grounding 3 1 handling components 3 26 handling memory modules 3 26 information loss 3 3 power cord 3 4 3 5 3 9 power fluctuations...

Page 143: ...tem connecting cable to Server Feature Board SCSI channel B illustrated 4 10 hard drive to Smart Array Controller 4 7 IDE devices to IDE controller 4 10 system fan 4 11 system fan illustrated 4 11 Wide Ultra3 SCSI controller to removable media or other device 4 6 connecting drive cables illustrated 3 16 connectors video Server Feature Board 1 13 controllers boot order 5 4 secondary IDE disabling 5...

Page 144: ...by B 1 parts handling B 1 sorting B 1 transporting B 1 precautions B 1 European Union Notice A 5 event notification Compaq Insight Manager D 4 D 8 exclamation point symbol ix expansion board installation 3 21 installation illustrated 3 23 removal 3 37 expansion board retainer reinstallation illustrated 3 24 expansion slots locating illustrated 3 20 number 1 11 physical location 3 20 server 1 11 F ...

Page 145: ...n slots 1 11 feature board components 1 13 front panel components 1 4 NIC 1 12 ports and connectors 1 12 processors and system memory 1 11 rear panel connectors 1 6 system board components 1 8 hardware installation DIMMs 3 28 expansion board 3 21 hot plug hard drive 3 12 new troubleshooting D 11 removing access panel 3 5 3 7 tape drive 3 17 hardware removal bezel 3 4 fan baffle 3 25 hazard symbol ...

Page 146: ... 4 laser product label A 8 locating expansion slots 3 20 SCSI cables 4 7 network controller LEDs E 7 opening ejector lever 3 13 powering up 2 7 PPM location 3 31 processor location 3 31 ProLiant ML350 Generation 3 rack server 1 3 ProLiant ML350 Generation 3 server 1 3 rack installation 2 3 rear panel components 1 6 rear panel components rack 1 7 redundant power supply bay identifying 3 41 reinstal...

Page 147: ...sembly illustrated 3 32 rack 2 3 redundant power supply 3 41 removable media bay device 3 15 SCSI hard drives 3 11 second processor 3 30 server 2 1 SmartStart 2 11 5 8 tape drive 3 17 interfaces Server Feature Board 1 14 internal SCSI components illustrated 4 4 internal to external SCSI connector installation 4 9 interrupt request See IRQ IPL Initial Program Loader settings 5 4 IRQ interrupt reque...

Page 148: ...mmary E 7 network interface controller See NIC network LEDs activity 1 13 link status 1 13 speed 1 13 network server mode 5 5 NIC network interface controller receptacle warning 2 7 2 9 server 1 12 NMI debug button 1 13 5 7 Notices Canadian A 5 Class A equipment A 2 Class B equipment A 3 European Union A 5 Federal Communication Commission A 2 Japanese A 6 Taiwanese A 6 NVRAM clearing E 9 O occupat...

Page 149: ...ements F 4 removal illustrated 3 36 socket location illustrated 3 31 preboot execution environment See PXE preconfigured operating system installation instructions 2 7 preinstallation procedure caution 3 1 preinstalled OS caution 2 6 preinstalling hardware options instructions 3 3 problems diagnosing See troubleshooting processor and heatsink assembly securing 3 32 securing illustrated 3 32 proces...

Page 150: ...ying illustrated 3 41 redundant ROM RBSU option 5 7 switch settings E 10 registration server 2 11 Regulatory Compliance Identification Numbers A 1 remote boot PXE 1 12 5 3 remote server features 5 9 removable media bay installing device into 3 15 removable media device blanks removing 3 9 replacing 3 9 removable media drives number supported 1 4 removing access panel 3 5 3 7 access panel caution 3...

Page 151: ...media or other device 4 6 connector identified 4 9 Fast SCSI 2 installing 4 5 SCSI hard drives installation guidelines 3 11 seating the processor clip illustrated 3 33 second PPM Processor Power Module removal 3 36 securing the processor and heatsink assembly illustrated 3 33 security Compaq Insight Manager 5 9 diskette write control 5 3 network server mode 5 5 passwords 5 5 Quicklock 5 5 security...

Page 152: ...g 2 11 5 8 overview 5 8 server features 1 15 troubleshooting D 9 D 10 software troubleshooting additional information D 8 specifications overview F 1 rack ventilation 2 4 tower ventilation 2 2 standard hardware features 1 4 storage devices 3 10 supported operating systems D 8 switches See also system configuration switch switches summary E 8 symbols in text ix on equipment ix system board LEDs E 5...

Page 153: ...ed 3 18 installation 3 17 installation illustrated 3 17 releasing illustrated 3 19 removal 3 18 technical support xii telephone numbers xii Compaq A 4 FCC information A 4 telephone symbol x temperature threshold LED E 6 text conventions viii thermal event processor C 1 thermal labels warning 3 40 thermal shutdown option 5 4 tools See also utilities for server configuration and management 1 15 over...

Page 154: ...A 7 grounding 1 6 2 1 2 6 hazardous energy circuits D 3 hazardous radiation A 8 hot surfaces x 3 5 3 30 multiple sources of power x network interface connection x NIC receptacle 2 7 2 9 occupational health and safety x personal injury A 7 D 3 power cords 2 6 power supply installation 3 40 maintenance 3 40 power removing 2 6 rack stability xi radiation exposure A 8 redundant power supply 3 40 RJ 45...

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Compaq ML350 - ProLiant - G2, Setup And Installation Manual

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