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Compaq Evo N600c, Maintenance And Service Manual

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Compaq Evo N600c Maintenance And Service Manual Download Page 19

1–14

Maintenance and Service Guide

Product Description

N6c

P4

200

X4

30

V

C

25

2

Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Japan (English)
Korea
Latin America
Latin America 

(GEM/NAFTA)

470050-438
470050-421
470050-371
470050-419
470050-374
470050-378
470050-379
470050-358
470050-386
470050-392
470050-443
470050-393
470050-395
470050-396
470050-416
470050-417
470050-446
470050-418
470050-532

The Netherlands
Norway
People’s 

Republic
of China

Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Taiwan
Turkey
United Kingdom
United States
United States 

(GEM/NAFTA)

470050-398
470050-400
470050-439

470050-403
470050-404
470050-360
470050-405
470050-407
470050-410
470050-412
470050-440
470050-414
470050-415
470050-020
470050-531

Table 1-3

Compaq Evo Notebook N610c Models 

(Continued)

Summary of Contents for Evo N600c

Page 1: ...q Evo Notebook N600c Series Document Part Number 279362 003 May 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures ...

Page 2: ...ained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorials errors or omissions contained herein Maintenance and Service Guide Third Edition May 200...

Page 3: ...32 1 6 Design Overview 1 45 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities 2 1 Selecting from the File Menu 2 3 Selecting from the Security Menu 2 4 Selecting from the Advanced Menu 2 5 2 2 Using Compaq Diagnostics 2 7 Obtaining Saving or Printing Configuration Information 2 7 Obtaining Saving or Printing Diagnostic Test Information 2 8 2 3 Troubleshooting Flowcharts 2 10 ...

Page 4: ...stic Parts 4 2 Cables and Connectors 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 4 5 4 7 Grounding Equipment and Methods 4 6 5 Removal and Replacement Procedures 5 1 Serial Number 5 2 5 2 Disassembly Sequence Chart 5 2 5 3 Preparing the Notebook for Disassembly 5 4 5 4 Notebook ...

Page 5: ...stem Board 5 35 5 14 Fan 5 42 5 15 Heat Sink 5 46 5 16 Processor 5 50 5 17 DC DC Converter Board 5 52 5 18 Modem Cable 5 54 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3 Conductor Power Cord Set B 1 General Requirements B 1 Country Specific Requirements B 2 C Screw Listing Index ...

Page 6: ...610c N610v and N600c Series offer advanced modularity Mobile Intel Pentium 4 and Pentium III processors with 64 bit architecture industry leading Accelerated Graphics Port AGP implementation and extensive multimedia support Figure 1 1 Compaq Evo Notebook N620c N610c N610v and N600c Series ...

Page 7: ...ey N620 P4 200 P4 40 V C 25 O XXXXXX XXX 1 2 3 4 5 6 7 8 9 10 Key Description Options 1 Brand Series designator N Notebook 620 N620c series 6c N610c series 6v N610v series 600 N600c series 2 Processor type P4 Intel Pentium 4 P3 Intel Pentium III P Intel Pentium M 3 Processor speed 200 2 0 Ghz 190 1 9 GHz 180 1 8 GHz 170 1 7 GHz 160 1 6 GHz 150 1 5 GHz 140 1 4 GHz 130 1 3 GHz 106 1 06 GHz 866 866 M...

Page 8: ...l drive designator W DVD RW drive V DVD ROM drive R CD RW drive D CD ROM drive 7 Integrated communication M Modem 0 None C Modem NIC combination card 8 RAM 51 512 MB 38 384 MB 25 256 MB 12 128 MB 9 Operating system 8 Windows 98 SE 6 Windows 2000 and Windows XP 2 Windows 2000 O Windows XP Pro E Windows XP Home 10 SKU Table 1 1 Compaq Evo Notebook N620c N610c N610v and N600c Model Naming Conventions...

Page 9: ...ed N620c P 140 X4 40 C X 25 2 United States DE267A ABA N620c P 140 X4 40 C X 25 O United States DE266A ABA The following Evo Notebook N620c models feature Dual Stick pointing device TouchPad and pointing stick 8 cell 4 4 Ah Li ion battery pack 3 year warranty on parts and labor 32 MB of discrete video memory configuration code KY2Z N620c P 160 P4 60 C G 51 2 Brazil French Canada DE273A AC4 DE273A ...

Page 10: ...1A ABF DE271A ABD DE271A ABV DE271A AB5 DE271A AKC DE271A A2M DE271A ACJ DE271A ABT DE271A ABZ DE271A ABJ DE271A ACF Korea The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom DE271A AB1 DE271A ABH DE271A ABN DE271A AB2 DE271A AKD DE271A AB9 DE271A ACB DE271A ABV DE271A AKN DE271A ABE D...

Page 11: ...0A ABF DE270A ABD DE270A ABV DE270A AB5 DE270A AKC DE270A A2M DE270A ACJ DE270A ABT DE270A ABZ DE270A ABJ DE270A ACF Korea The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom DE270A AB1 DE270A ABH DE270A ABN DE270A AB2 DE270A AKD DE270A AB9 DE270A ACB DE270A ABV DE270A AKN DE270A ABE D...

Page 12: ...BC DE265A ABD DE265A ABV DE265A AB5 DE265A AKC DE265A A2M DE265A ACJ DE265A ABT DE265A ABZ DE265A ABJ DE265A ACF Koran Latin America The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE265A AB1 DE265A ABM DE265A ABH DE265A ABN DE265A AB2 DE265A AKD DE265A AB9 DE265A ACB...

Page 13: ...of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE264A AB1 DE264A ABM DE264A ABH DE264A ABN DE264A AB2 DE264A AKD DE264A AB9 DE264A ACB DE264A ABV DE264A AKN DE264A ABE DE264A AK8 DE264A UUZ DE264A AB0 DE264A AKL DE264A AB8 DE264A ABU DE264A ABA N620c P 140 X4 40 C 8 25 2 Denmark Germany Italy Norway DE269A ...

Page 14: ...BC DE263A ABD DE263A ABV DE263A AB5 DE263A AKC DE263A A2M DE263A ACJ DE263A ABT DE263A ABZ DE263A ABJ DE263A ACF Korea Latin America The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE263A AB1 DE263A ABM DE263A ABH DE263A ABN DE263A AB2 DE263A AKD DE263A AB9 DE263A ACB...

Page 15: ...ABC DE262A ABD DE262A ABV DE262A AB5 DE262A AKC DE262A A2M DE262A ACJ DE262A ABT DE262A ABZ DE262A ABJ DE262A ACF Korea Latin America The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE262A AB1 DE262A ABM DE262A ABH DE262A ABN DE262A AB2 DE262A AKD DE262A AB9 DE262A AC...

Page 16: ...t business day response 32 MB of discrete video memory configuration code KT81 N6c P4 200 X4 30 V C 25 2 United States 470050 082 N6c P4 200 X4 30 V C 25 O United States 470050 083 N6c P4 200 X4 30 C 0 0 2 United States 470050 733 N6c P4 200 X4 30 C 0 0 O United States 470050 734 N6c P4 180 X4 30 V C 25 2 United States 470037 720 N6c P4 180 X4 30 V C 25 O United States 470037 722 N6c P4 180 X4 30 ...

Page 17: ...um Czech Republic Denmark France French Canada Germany Greece Poland Hungary Israel Italy The Netherlands 470050 913 470050 914 470050 919 470050 920 470037 754 470050 921 470050 922 470050 923 470050 924 470050 925 470050 926 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Turkey United Kingdom United States 470050 927 470050 928 470050 929 470050 911 470050 930 4700...

Page 18: ...Switzerland Taiwan Turkey United Kingdom United States 470050 991 470050 984 470050 972 470050 973 470050 988 470050 974 470050 975 470050 962 470050 976 470050 977 470050 978 470050 979 470050 989 470050 980 470050 981 470050 960 N6c P4 200 P4 40 W C 25 O Belgium Czech Republic Denmark France French Canada Germany Greece Poland Hungary Israel Italy The Netherlands 470050 939 470050 940 470050 941...

Page 19: ...470050 379 470050 358 470050 386 470050 392 470050 443 470050 393 470050 395 470050 396 470050 416 470050 417 470050 446 470050 418 470050 532 The Netherlands Norway People s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States United States GEM NAFTA 470050 398 470050 400 470050 439 470050 403 470050 404 470050 360 470...

Page 20: ...050 544 470050 536 470050 547 470050 548 470050 575 470050 549 470050 550 470050 552 470050 567 470050 568 470050 576 Latin America The Netherlands Norway People s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States 470050 569 470050 555 470050 558 470050 573 470050 559 470050 560 470050 537 470050 561 470050 562 47005...

Page 21: ...470050 459 470050 454 470050 460 470050 462 470050 507 470050 468 470050 469 470050 470 470050 490 470050 491 470050 512 470050 496 470050 534 The Netherlands Norway People s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States United States GEM NAFTA 470050 471 470050 473 470050 505 470050 477 470050 478 470050 455 470...

Page 22: ...7 531 470048 135 470037 532 470037 527 470037 533 470037 535 470037 584 470037 537 470037 538 470037 539 470037 561 470037 563 470037 587 470037 566 470037 726 The Netherlands Norway People s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States United States GEM NAFTA 470037 541 470037 543 470037 577 470037 545 470037 5...

Page 23: ...048 137 470044 416 470044 408 470044 417 470044 418 470044 445 470044 419 470044 420 470044 421 470044 436 470044 438 Korea Latin America The Netherlands Norway People s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States 470044 446 470044 439 470044 422 470044 423 470044 443 470044 424 470044 425 470044 409 470044 426...

Page 24: ...sia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States United States GEM NAFTA 470037 696 470037 697 470037 709 470037 699 470037 700 470037 686 470037 701 470037 702 470037 703 470037 704 470037 715 470037 705 470037 706 470037 684 470037 746 N6c P4 180 X4 20 D C 25 2 Belgium Czech Republic Denmark France Germany Greece Poland Hungary Israel Italy Th...

Page 25: ...84 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Turkey United Kingdom 470050 785 470050 786 470050 787 470050 771 470050 790 470050 792 470050 825 470050 826 470050 827 470050 636 N6c P4 160 X4 20 V C 25 2 French Canada United States 470037 664 470037 661 United States GEM NAFTA 470037 738 N6c P4 160 X4 20 V C 25 O French Canada United States 470037 736 470037 733 ...

Page 26: ...02 470037 604 470037 605 470037 562 470037 606 470037 607 470037 608 470037 613 470037 616 470037 617 N6c P4 160 X4 20 D C 25 O Belgium Czech Republic Denmark France Germany Greece Poland Hungary Israel Italy The Netherlands 470037 619 470037 620 470037 621 470037 622 470037 623 470037 625 470037 627 470037 630 470037 633 470037 636 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland...

Page 27: ...O Asia Pacific DL000P UUF Australia DL000P ABG N6v P4 200 X4 30 W C 25 O Asia Pacific DG348P UUF Australia DG348P ABG The following Evo Notebook N610v models feature Dual Stick pointing device TouchPad and pointing stick 8 cell 4 0 Ah Li ion battery pack 1 year warranty on parts and labor 32 MB of discrete video memory diskette drive no configuration code used N6v P4 240 X4 30 V C 25 E People s Re...

Page 28: ...k pointing device TouchPad and pointing stick 8 cell 4 0 Ah Li ion battery pack 1 year warranty on parts and labor 32 MB of discrete video memory no configuration code used N6v P4 200 X4 30 V C 25 E Taiwan DG350P AB0 N6v P4 200 X4 30 D C 25 O Taiwan DG349P AB0 Table 1 4 Compaq Evo Notebook N610v Models Continued ...

Page 29: ...response 32 MB of discrete video memory configuration code KBS1 N600 P3 120 X4 30 V C 25 2 United States 470053 840 N600 P3 120 X4 30 V C 25 0 United States 470053 832 The following Evo Notebook N600c models feature Dual Stick pointing device TouchPad and pointing stick 8 cell 4 0 Ah Li ion battery pack 3 year warranty on parts and labor 32 MB of discrete video memory configuration code KBSZ N600 ...

Page 30: ...444 and 470023 447 470023 448 470023 452 N600 P3 120 P4 30 V C 25 O Belgium Czech Republic Denmark France Germany Greece Poland Hungary Israel Italy The Netherlands Norway Portugal 470053 561 470053 562 470053 563 470053 564 470053 565 470053 566 470053 568 470053 570 470053 571 470053 573 470053 574 470053 575 Russia Saudi Arabia Slovakia Slovenia Spain Sweden Finland Switzerland Turkey United Ki...

Page 31: ...631 470053 640 470053 644 470053 619 470053 646 470053 649 470053 689 470053 651 470053 653 470053 655 470053 681 470053 682 470053 690 470053 683 470053 659 Norway People s Republic of China Portugal Russia Saudi Arabia Slovakia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States 470053 662 470053 687 470053 664 470053 666 470053 657 470053 668 470053 670 470053 6...

Page 32: ...53 603 470053 650 470053 652 470053 654 470053 585 470053 586 470053 605 470053 587 470053 658 Norway People s Republic of China Portugal Russia Saudi Arabia Slovakia Slovenia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States 470053 661 470053 597 470053 663 470053 665 470053 656 470053 667 470053 669 470053 671 470053 673 and 470053 675 470053 600 470053 677 470053 679 4...

Page 33: ...70029 985 470029 990 470029 991 470029 992 470029 993 and 470029 995 470029 996 470029 997 N600 P3 100 X4 20 D C 12 6 Belgium Czech Republic Denmark France Germany Israel Italy The Netherlands Norway 470029 192 470029 195 470029 207 470029 212 470029 214 470029 217 470029 224 470029 227 470029 228 Saudi Arabia Slovakia Slovenia Spain Sweden Finland Switzerland United Kingdom 470029 226 470029 231 ...

Page 34: ...k N600c features a Mobile Intel Pentium III 1 066 GHz M or 866 MHz M processor with 512 KB integrated L2 cache ATI Mobility Radeon with 64 bit video graphics 16 MB double date rate DDR SDRAM 4X AGP graphics card The following memory configurations are available varying by notebook model The Evo Notebook N620c N610c and N610v feature 256 MB high performance Synchronous DRAM SDRAM expandable to 2048...

Page 35: ...I PC Card slots with support for both 32 bit CardBus and 16 bit PC Cards External AC adapter with power cord 8 cell Li ion battery pack 60 40 30 20 15 or 10 GB high capacity hard drive Connectors for RJ 11 modem Mono microphone Stereo line out headphone MultiPort Universal serial bus USB Docking Parallel devices Serial devices Composite TV External keyboard mouse RJ 45 network External monitor AC ...

Page 36: ... and reassemble the notebook 5 Connect AC power to the notebook Do not reinsert any battery packs at this time 6 Turn on the notebook All passwords and all CMOS settings have been cleared 1 4 Power Management The notebook comes with power management features that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setti...

Page 37: ...ure 1 2 Front and Right Side Components Table 1 5 Front and Right Side Panel Components Item Component Function 1 Power light On Power is turned on Blinking Notebook is in Standby The power light also blinks if a battery pack that is the only available power source reaches a low battery condition 2 Battery light On A battery pack is charging Blinking A battery pack that is the only available power...

Page 38: ...s 7 Stereo line out headphone jack Connects stereo speakers headphones headset or television audio 8 Mono microphone jack Connects a mono microphone disabling the built in microphone 9 Display release latch Opens the notebook 10 Security cable slot Attaches an optional security cable to the notebook 11 Media Bay Accepts a diskette drive CD or DVD ROM drive or secondary battery pack 12 RJ 11 jack i...

Page 39: ...nel Components Evo Notebook N620c N610c and N610v Table 1 6 Right Side and Rear Panel Components Item Component Function 1 DC power jack Connects any one of the following AC adapter Optional automobile power adapter charger Optional aircraft power adapter 2 Keyboard mouse connector Connects an external keyboard or PS 2 compatible external mouse To connect a keyboard and a mouse at the same time us...

Page 40: ...eo connector Connects a television VCR camcorder or overhead projector 9 Vent Allows airflow to cool internal components ÄTo prevent damage the notebook shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the notebook on a blanket rug or other flexible surface that may cover the vent area 10 Hard drive Supports the removable primary hard drive 11 PC Card slots...

Page 41: ... Side and Rear Panel Components Evo Notebook N600c Table 1 7 Right Side and Rear Panel Components Item Component Function 1 MultiPort Connects wireless communication devices such as an optional Bluetooth or 802 11b MultiPort module and other options 2 DC power jack Connects any one of the following AC adapter Optional automobile power adapter charger Optional aircraft power adapter ...

Page 42: ... Connects a television VCR camcorder or overhead projector 9 RJ 45 jack network models only Connects the network cable A network cable is not included with the computer 10 USB connectors 2 Connect USB devices 11 Vent Allows airflow to cool internal components ÄTo prevent damage the notebook shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the notebook on a ...

Page 43: ...hown in Figure 1 5 and described in Table 1 8 Figure 1 5 Bottom Components Evo Notebook N620c N610c and N610v Table 1 8 Bottom Components Item Component Function 1 Media Bay Accepts a diskette drive CD or DVD ROM drive or secondary battery pack 2 Media Bay release latch Releases the Media Bay device from the connector ...

Page 44: ... components 6 Fan Provides airflow to cool internal components 7 Hard drive Supports the removable primary hard drive 8 Hard drive security screw Secures the hard drive 9 Mini PCI compartment cover Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards 10 Battery release latch Releases the battery pack from the battery compartment 11 Battery co...

Page 45: ...e shown in Figure 1 6 and described in Table 1 9 Figure 1 6 Bottom Components Evo Notebook N600c Table 1 9 Bottom Components Item Component Function 1 Media Bay Accepts a diskette drive optical drive or secondary battery pack 2 Media Bay release latch Releases the Media Bay device from the connector ...

Page 46: ... drive 7 Memory expansion compartment cover Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards 8 Docking recess latch Secures the computer to an optional expansion base convenience base or port replicator 9 Battery release latch Releases the battery pack from the battery compartment 10 Battery compartment Holds the battery pack 11 Serial nu...

Page 47: ...20c N610c N610v and N600c are shown in Figure 1 7 and described in Table 1 10 Figure 1 7 Top Components Table 1 10 Top Components Item Component Function 1 Num lock light On Num lock is on and the embedded numeric keypad is enabled 2 Scroll lock light On Scroll is on 3 Caps lock light On Caps lock is on ...

Page 48: ...7 Power switch Turns on the notebook To turn off the notebook use the operating system Shut Down command 8 Pointing stick Moves the mouse cursor 9 Right pointing stick button Functions like the right mouse button on an external mouse 10 TouchPad Moves the mouse cursor 11 Right TouchPad button Functions like the right mouse button on an external mouse 12 Left TouchPad button Functions like the left...

Page 49: ...gh F12 function keys Perform preset functions 2 Embeddednumeric keypad Converts keys to a numeric keypad 3 Cursor control keys Move the cursor around the screen 4 Windows application key Displays a menu when using a Microsoft application The menu is the same one that is displayed by pressing the right mouse button 5 Windows logo key Displays the Windows Start menu 6 Fn key Used with hotkeys to per...

Page 50: ...entium 4 and Pentium III processors Fan PC Card Modem or modem NIC The notebook uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast char...

Page 51: ...the component level or make modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup and Diagnostics Utilities The computer features two Compaq system management utilities Computer Setup A system information and customization util...

Page 52: ... settings in Computer Setup are accessed from the File Security or Advanced menus 1 Turn on or restart the computer Press F10 while the F10 ROM Based Setup message is displayed in the lower left corner of the screen To change the language press F2 To view navigation information press F1 To return to the Computer Setup menu press esc 2 Select the File Security or Advanced menu 3 To close Computer S...

Page 53: ... size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore Changes and Exit Cancel changes entered during the current session then exit and restart the comput...

Page 54: ... password Drive Lock Settings are accessible only when you enter Computer Setup by turning on not restarting the computer Password Options Password options can be selected only when a power on password has been set Enable disable QuickLock QuickLock on Standby QuickBlank To enable QuickLock on Standby or QuickBlank you must first enable QuickLock Device Security Enable disable Ports or diskette dr...

Page 55: ...le devices and media in the system Device Options Enable disable the embedded numeric keypad at startup Enable disable multiple standard pointing devices at startup To set the computer to support only a single usually nonstandard pointing device at startup select Disable Enable disable USB legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows o...

Page 56: ...ses that are identically equipped Select Disable to recognize the docking bases as a single docking base select Enable to recognize the docking bases individually by serial number Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Video mod...

Page 57: ...selecting Level on the menu bar Compaq Diagnostics is designed to test Compaq components If non Compaq components are tested the results may be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Compaq Diagnostics by selecting Start Settings Control Panel Compaq Diagnostics 2 Select Categories then select a category from the drop down list To save the information select F...

Page 58: ...elect the category or device you want to test 4 Select a test type Quick Test Runs a quick general test on each device in a selected category Complete Test Performs maximum testing on each device in a selected category Custom Test Performs maximum testing on a selected device To run all tests for your selected device click Check All To run only the tests you select click Uncheck All then select th...

Page 59: ... 6 Click Begin Testing 7 Select a tab to view a test report Status tab Summarizes the tests run passed and failed during the current testing session Log tab Lists tests run on the system the number of times each test has run the number of errors found on each test and the total run time of each test Error tab Lists all errors found in the computer with their error codes 8 Select a tab to save the ...

Page 60: ...art 1 2 7 No Video Part 2 2 8 Nonfunctioning Docking Station 2 9 No Operating System OS Loading 2 10 No OS Loading From Hard Drive Part 1 2 11 No OS Loading From Hard Drive Part 2 2 12 No OS Loading From Hard Drive Part 3 2 13 No OS Loading From Diskette Drive 2 14 No OS Loading From CD or DVD ROM Drive 2 15 No Audio Part 1 2 16 No Audio Part 2 2 17 Nonfunctioning Device 2 18 Nonfunctioning Keyboa...

Page 61: ...yboard pointing device working Go to Flowchart 2 17 Nonfunctioning Device Go to Flowchart 2 2 No Power Part 1 Go to Flowchart 2 6 No Video Part 1 All drives working Y Y Y Y Y Y Y Y N N N N N End N N N Go to Flowchart 2 9 No OS Loading Go to Flowchart 2 15 No Audio Go to Flowchart 2 18 Nonfunctioning Keyboard or Flowchart 2 19 Nonfunctioning Pointing Device Check LED board speaker connections Go to...

Page 62: ...ery power Power up on AC power Power up in docking station Power up on battery power Power up in docking station Done Reset power Reset power Power up on AC power N Y Y N N Y N N Y Y Y N On some models there is a separate reset button On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch Go to Flowchart 2 4 No Power Part 3 Go to Flowch...

Page 63: ... Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Done N Y Power on Check battery by recharging moving it to another computer or replacing it Power on Done Y Replace power supply if applicable N Power on Done Y N Go to Flowchart 2 4 No Power Part 3 ...

Page 64: ...seat AC adapter in computer and at power source Internal or external AC adapter Done Done Done Done Power on Power on Power on Plug directly into AC outlet Power LED on Power outlet active Try different outlet Replace external AC adapter Replace power cord Y N Y Y Y Y N N N N External Internal Go to Flowchart 2 5 No Power Part 4 ...

Page 65: ...d boards and replace damaged items Open computer Loose or damaged parts Y Close computer and retest Power on Done N Replace the following items if applicable Check computer operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board Replace these items as a set to prevent shorting out among components ...

Page 66: ...applicable 3 Display 4 System board Internal or external display Adjust brightness Video OK Done Docking station Internal Stand alone External Adjust brightness Video OK Done Y Press lid switch to ensure operation Video OK Done Y N Video OK Done Done N Check for bent pins on cable Try another display Internal and external video OK Replace system board Y Y N N To change from internal to external di...

Page 67: ...ightness Video OK Video OK Done Done Check that notebook is properly seated in docking station for bent pins on cable and for monitor connection Go to A in Flowchart 2 6 No Video Part 1 Check brightness of external monitor Try another external monitor Internal and external video OK Go to Flowchart 2 8 Nonfunctioning Docking Station Y Y Y N N N Remove notebook from docking station if connected ...

Page 68: ...computer operation after each replacement 1 Power supply 2 I O board 3 Backplane board 4 Switch box 5 Docking motor mechanism Check voltage setting on docking station Reset monitor cable connector at docking station Reinstall notebook into docking station Docking station operating Docking station operating Remove notebook reseat all internal parts and replace any damaged items in docking station D...

Page 69: ...ve Part 1 Reseat power cord in docking station and power outlet No OS loading Before beginning troubleshooting always check cable connections cable ends and drives for bent or damaged pins No OS loading from CD or DVD ROM drive go to Flowchart 2 14 No OS Loading from CD or DVD ROM Drive No OS loading from diskette drive go to Flowchart 2 13 No OS Loading from Diskette Drive ...

Page 70: ...ive Nonsystem disk message Go to Flowchart 2 11 No OS Loading from Hard Drive Part 2 Reseat external hard drive OS loading Done Boot from CD Go to Flowchart 2 13 No OS Loading from Diskette Drive Boot from hard drive Boot from diskette Change boot priority through the setup utility and reboot Boot from hard drive Y Y Y Y Y N N N N N Check the setup utility for correct booting order ...

Page 71: ...ette Drive Load OS using Restore CD if applicable Format hard drive and bring to a bootable C prompt Create partition then format hard drive to bootable C prompt Boot from diskette drive Remove diskette and reboot Y N Boot from hard drive Y N Y N Hard drive accessible Y N Hard drive accessible Done Run FDISK Y N Hard drive partitioned Hard drive formatted Y N Y N Computer booted Done Y N Go to Flo...

Page 72: ... Loading from Hard Drive Part 2 Clean virus Done N Install OS and reboot Virus on hard drive OS loading from hard drive Y N Y N Y N Diagnostics on diskette Replace hard drive Run diagnostics and follow recommendations Run SCANDISK and check for bad sectors Can bad sectors be fixed Replace hard drive Y N Y N Fix bad sectors Boot from hard drive Replace hard drive Done ...

Page 73: ... and reboot computer Check diskette for system files Try different diskette 1 Replace diskette drive 2 Replace system board Nonsystem disk error OS loading Boot from another device Enable drive and cold boot computer Diskette drive boot order Change boot priority using the setup utility Go to Flowchart 2 17 Nonfunctioning Device Diskette drive enabled in the setup utility Go to Flowchart 2 17 Nonf...

Page 74: ...ve Disc in drive No OS loading from CD or DVD ROM Drive Install bootable disc and reboot computer Go to Flowchart 2 17 Nonfunctioning Device Go to Flowchart 2 17 Nonfunctioning Device Install bootable disc Boots from CD or DVD Boots from CD or DVD Try another bootable disc Booting from another device Booting order correct Correct boot order using the setup utility Done Reseat drive Y Y Y Y Y N N N...

Page 75: ...or externally Go to Flowchart 2 16 No Audio Part 2 Go to Flowchart 2 16 No Audio Part 2 Go to Flowchart 2 17 Nonfunctioning Device Replace the following docking station components one at a time as applicable Check after each change 1 Reseat docking station audio cable 2 Replace audio cable 3 Replace speaker 4 Replace docking station audio board 5 Replace backplane board 6 Replace I O board Y Y Y Y...

Page 76: ...eload audio drivers Audio driver in OS configured Audio Y Y Y N N N Correct drivers for application Connect to external speaker Load drivers and set configuration in OS Audio Done Replace audio board and speaker connections in notebook if applicable 1 Replace internal speakers 2 Replace audioboard if applicable 3 Replace system board ...

Page 77: ...or bent or broken pins or other damage Reseat device Clear CMOS Done Fix or replace broken item Nonfunctioning device Reattach device Close notebook plug in power and reboot Device boots properly Go to Flowchart 2 9 No OS Loading Device boots properly Possible bad hard drive Replace drive Possible bad diskette drive Replace drive Possible bad NIC Replace card If integrated NIC replace system board...

Page 78: ...functioning Keyboard Y N OK Keyboard not operating properly External device works Replace system board Replace system board Connect notebook to good external keyboard Reseat internal keyboard connector if applicable Replace internal keyboard or cable OK Y N Y N Done Done ...

Page 79: ...ng Device Y N OK Pointing device not operating properly External device works Replace system board Replace system board Connect notebook to good external pointing device Reseat internal pointing device connector if applicable Replace internal pointing device or cable OK Y N Y N Done Done ...

Page 80: ... notebook and open No network or modem connection N Done Digital line Network or modem jack active Replace jack or have jack activated Connect to nondigital line NIC modem configured in OS Reload drivers and reconfigure Reseat NIC modem if applicable Replace NIC modem if applicable Replace system board OK OK Done N N N N Y Y Y Y ...

Page 81: ...trated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook Figure 3 1 Figure 3 1 Serial Number Location ...

Page 82: ...3 2 Maintenance and Service Guide Illustrated Parts Catalog 3 2 Notebook System Major Components Figure 3 2 Notebook System Major Components ...

Page 83: ...8 001 3 Keyboard with pointing stick for use with Dual Stick models Bosnia Herzegovina Croatia Slovenia Yugoslavia Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hungary International 241427 B41 241427 201 241427 221 241427 081 241427 021 241427 051 241427 121 241427 041 241427 151 241427 211 241427 002 Israel Italy Japan Korea Latin America Norway Portugal Russia Saudi A...

Page 84: ...3 4 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 85: ...rench Canada Germany Greece Hungary International 241428 B41 241428 201 241428 221 241248 081 241428 021 241428 051 241428 121 241428 041 241428 151 241428 211 241428 002 Israel Italy Japan Korea Latin America Norway Portugal Russia Saudi Arabia Slovakia Spain Sweden Finland Switzerland Taiwan Turkey United Kingdom United States 241428 BB1 241428 061 241428 291 241428 AD1 241428 161 241428 091 241...

Page 86: ...3 6 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 87: ...nd N610v models Memory expansion compartment cover on Evo Notebook N600c models Not illustrated MultiPort module cover Notebook feet PC Card slot space savers RJ 11 cover 5 TouchPad components For use with Evo Notebook N620c models only TouchButton with pointing stick buttons for use with Dual Stick models 319772 001 For use with Evo Notebook N610c and N610v models only TouchPad for use with Touch...

Page 88: ...3 8 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 89: ...1 301572 001 301571 001 133 MHz for Evo Notebook N610c and N610v models only 512 MB 256 MB 128 MB 64 MB 238879 001 212683 001 212682 001 212681 001 100 MHz for Evo Notebook N600c models only 512 MB 256 MB 128 MB 280875 001 280874 001 280873 001 7 Top covers For use with Evo Notebook N620c N610c and N610v models only For use with Evo Notebook N600c models only 291264 001 241436 001 8 Fans For use w...

Page 90: ...3 10 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 91: ...c models only For use with Evo Notebook N610c and N610v models only For use with Evo Notebook N600c models only 319635 001 291263 001 241435 001 12 Processors For use only with Evo Notebook N620c models Intel Pentium M 1 6 GHz Intel Pentium M 1 5 GHz Intel Pentium M 1 4 GHz Intel Pentium M 1 3 GHz 319777 001 319776 001 319775 001 319774 001 For use only with Evo Notebook N610c models Mobile Intel ...

Page 92: ...3 12 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 93: ... N620c models only 60 GB 5400 RPM 60 GB 4200 RPM 40 GB 5400 RPM 40 GB 4200 RPM 309475 001 309474 001 309473 001 309472 001 For use with Evo Notebook N610c and N610v models only 40 GB 30 GB 20 GB 265495 001 257660 001 235540 101 For use with Evo Notebook N600c models only 30 GB 20 GB 15 GB 10 GB 217096 001 235421 001 241429 001 217094 001 15 Mini PCI communications boards Type III mini PCI combinat...

Page 94: ...3 14 Maintenance and Service Guide Illustrated Parts Catalog Notebook System Major Components continued ...

Page 95: ...drive 24X Max CD ROM drive 8X Max CD RW drive 8X Max DVD ROM drive DVD CD RW combination drive 2X Max SuperDisk LS120 drive Iomega 250 MB Zip drive MultiBay battery pack 6 cell MultiBay battery pack 3 2 ah 135233 001 228746 001 and 228746 001 153992 001 173949 001 238878 001 201274 001 218683 001 100680 001 280876 001 For use with Evo Notebook N620c N610c and N610v models only 16X Max CD RW drive ...

Page 96: ...3 16 Maintenance and Service Guide Illustrated Parts Catalog 3 3 Miscellaneous Plastics Kit Components Figure 3 3 Miscellaneous Plastics Kit Components ...

Page 97: ...620c N610c and N610v models Mini PCI compartment cover Evo Notebook N600c models 2 Mini PCI compartment cover Evo Notebook N620c N610c and N610v models Memory expansion compartment cover Evo Notebook N600c models 3 PC Card slot space savers 4 Processor bracket 5 Hard drive bezel 6 MultiPort module cover 7 Disk cell RTC battery 8 Notebook feet 9 Modem cable 10 RJ 11 connector cover 11 Media Bay spa...

Page 98: ...3 18 Maintenance and Service Guide Illustrated Parts Catalog 3 4 Mass Storage Devices Figure 3 4 Mass Storage Devices ...

Page 99: ...ebook N610c and N610v models only 40 GB 30 GB 20 GB 265495 001 257660 001 235540 101 For use with Evo Notebook N600c models only 30 GB 20 GB 15 GB 10 GB 217096 001 235421 001 241429 001 217094 001 2a 2b Diskette drive External diskette drive cable 135233 001 135232 001 3 External Media Bay cradle External Media Bay USB cradle External Media Bay USB cradle cable External Media Bay cradle AC adaptor...

Page 100: ...3 20 Maintenance and Service Guide Illustrated Parts Catalog Mass Storage Devices continued ...

Page 101: ... DVD ROM drive DVD CD RW combination drive 2X Max SuperDisk LS120 drive Iomega 250 MB Zip drive MultiBay battery pack 6 cell MultiBay battery pack 3 2 ah 135233 001 228746 001 and 228746 001 153992 001 173949 001 238878 001 201274 001 218683 001 100680 001 280876 001 For use with Evo Notebook N620c N610c and N610v models only 16X Max CD RW drive 24X Max DVD CD RW combination drive 274419 001 27442...

Page 102: ...704 001 120765 001 Bluetooth wireless communication MultiPort module 230336 001 Logo kit 304204 001 Modems Type III mini PCI combination 56 Kbps modem NIC Type III mini PCI combination 56 Kbps modem 3DES NIC Type III mini PCI 56 Kbps modem 230338 001 230339 001 230337 001 Modem adapters Czech German Hungarian Norwegian Swiss 234963 221 236432 041 234963 211 234963 091 198294 111 Modem cable 234962...

Page 103: ... adapters Danish Finnish Italian Swedish 316904 081 316904 351 316904 061 316904 101 RJ 11 PTT adapter used in the United Kingdom 158593 031 RJ 45 network cable 239049 001 Screw Kit includes the following screws and bushing guides refer to Appendix C Screw Listing for more information on screw specifications and usage 241440 001 Torx T8 M2 7 Torx T8 M2 5 7 0 mm bushing guide Phillips M1 6 Phillips...

Page 104: ...roper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips P0 screwdriver 7 0 mm socket wrench for Evo Notebook N600c models Tool kit includes connector removal tool loopback plugs and case utility tool ...

Page 105: ...rts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way tha...

Page 106: ...tte or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive CD ROM drive or a diskette drive plac...

Page 107: ...nic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 4 5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products...

Page 108: ...er the workstation with approved static dissipative material refer to Table 4 2 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces only use fixtures made of static safe materials Keep the work area...

Page 109: ...workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Anti...

Page 110: ... across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V A product can be degraded by as littl...

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