dc5850 Illustrated Parts & Service Map, MT
481406-001
page 4
HP Insight Diagnostics
The HP Insight Diagnostics utility allows you to view information about the hardware configu-
ration of the computer and perform hardware diagnostic tests on the subsystems of the com-
puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur-
rent configuration of the computer. From the Survey tab, there is access to several categories of
information about the computer. Other tabs provide additional information, including diagnostic
test options and test results. The information in each screen of the utility can be saved as an html
file and stored on a diskette or USB HP flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog-
nized by the system and functioning properly. Running tests is optional but recommended after
installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports avail-
able before placing a call to the Customer Support Center.
Insight Diagnostics may be found on the
Documentation and Diagnostics
CD that shipped with
the computer. The tool may also be downloaded from the HP Web site using the following pro-
cedure:
1. Go to www.hp.com
2. Click the
Software & Download driver
link.
3. Enter the product number (for example, dc5800) in the text box and press the
Enter
key.
4. Select the specific product.
5. Select the OS.
6. Click the
Diagnostics
link.
7. Select
HP Insight Diagnostics Offline Edition
.
8. Select the proper language and click
Download
.
NOTE: The download includes instructions on how to create a bootable CD.
Common POST Error Messages
Screen Message
Description
Recommended Action
101-Option ROM Error 1. System ROM checksum.
2. Expansion board option
ROM checksum.
1. Verify ROM, reflash if required
2. Remove suspected card, reboot
3. If expansion board recently added,
remove to see if problem remains.
4. Clear CMOS.
5. If message disappears, may be
problem with expansion card.
6. Replace system board.
162-System Options
Not Set
Configuration incorrect.
RTC battery may need to be
replaced.
Run Computer Setup and check con-
figuration in
Advanced > Onboard
Devices
. Reset date and time in Con-
trol Panel. If problem persists,
replace RTC battery.
163-Time & Date Not
Set
Invalid time or date in con-
figuration memory.
RTC (real-time clock) bat-
tery may need to be
replaced.
Reset the date and time under Con-
trol Panel (Computer Setup can also
be used). If the problem persists,
replace the RTC battery.
164-Memory Size
Error
Memory amount has
changed since the last
boot (memory added or
removed).
Incorrect memory configu-
ration.
Press the F1 key to save the memory
changes.
-or-
1. Run Setup (F10).
2. Make sure the memory module(s)
are installed properly.
3. If third-party memory has been
added, test using HP-only
memory.
4. Verify proper memory module
type.
201-Memory Error
RAM failure.
1. Run Setup (F10).
2. Ensure memory modules are
correctly installed.
3. Verify proper memory module
type.
4. Remove and replace the identified
faulty memory module(s).
5. If the error persists after replacing
memory modules, replace the
system board.
213-Incompatible
Memory Module in
Memory Socket(s) X,
X, ...
A memory module in mem-
ory socket identified in the
error message is missing
critical SPD information, or
is incompatible with the
chipset.
1. Verify proper memory module
type.
2. Try another memory socket.
3. Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configura-
tion Warning
Populated DIMM configura-
tion is not optimized.
Rearrange the DIMMs so that each
channel has the same amount of
memory.
215-DIMM Configura-
tion Warning
Populated DIMM configura-
tion is not optimized.
Remove power from the system and
reinstall memory modules. Populate
modules starting with slot XMM4,
then XMM3, followed by slots
XMM2 and XMM1.
219-ECC Memory
Module Detected ECC
Modules not supported
on this Platform
Recently added memory
module(s) support ECC
memory error correction.
1. If additional memory was recently
added, remove it to see if the
problem remains.
2. Check product documentation for
memory support information.
301, 304-Keyboard
error
Keyboard failure.
1. Reconnect keyboard with
computer turned off.
2. Check connector for bent of
missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
5. If 304 possible system board
issue.
Common POST Error Messages (continued)
Screen Message
Description
Recommended Action
501-Display Adapter
Failure
Graphics display controller.
1. Reseat graphics card.
2. Clear CMOS.
3. Check monitor connection.
4. Replace graphics card (if
possible).
510-Flash Screen
Image Corrupted
Flash Screen image has
errors.
Reflash the system ROM with the
latest BIOS image.
511-CPU, CPUA, or
CPUB Fan not
Detected
CPU fan is not connected or
may have malfunctioned.
1. Reseat CPU fan.
2. Reseat fan cable.
3. Replace CPU fan.
512-Chassis, Rear
Chassis, or Front Chas-
sis Fan not Detected
Chassis, rear chassis, or
front chassis fan is not con-
nected or may have mal-
functioned.
1. Reseat chassis, rear chassis, or
front chassis fan.
2. Reseat fan cable.
3. Replace chassis, rear chassis, or
front chassis fan.
601-Diskette Control-
ler Error
Diskette controller circuitry
or floppy drive circuitry
incorrect.
1. Run Computer Setup.
2. Check and/or replace cables.
3. Clear CMOS.
4. Replace diskette drive.
5. Replace the system board.
605-Diskette Drive
Type Error
Mismatch in drive type.
1. Run Computer Setup.
2. Disconnect any other diskette
controller devices (tape drives).
3. Clear CMOS.
917-Front Audio Not
Connected
Front audio harness has
been detached or unseated
from motherboard.
Reconnect or replace front audio
harness.
918-Front USB Not
Connected
Front USB harness has been
detached or
unseated from motherboard.
Reconnect or replace front USB har-
ness.
921-Device in PCI
Express slot failed to
initialize
There is an incompatibility/
problem with this device and
the system or PCI Express
Link could not be retrained
to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work
with this system
1720-SMART Hard
Drive Detects Immi-
nent Failure
Hard drive is about to fail.
(Some hard drives have a
hard drive firmware patch
that will fix an erroneous
error message.)
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test
.
2. Apply hard drive firmware patch
if applicable.
3. Back up contents and replace hard
drive.
1796-SATA Cabling
Error
One or more SATA devices
are improperly attached. For
optimal performance, the
SATA 0 and SATA 1 con-
nectors must be used before
SATA 4 and SATA 5.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA
0 and SATA 1. For three devices, use
SATA 0, SATA1, and SATA 4.
1797-SATA Drivelock
is not supported in
RAID mode.
Drivelock is enabled on one
or more SATA hard drives,
and they cannot be accessed
while the system is config-
ured for RAID mode.
Either remove the Drivelocked
SATA device or disable the Drive-
lock feature. To disable the Drive-
lock feature, enter Computer Setup,
change
Storage > Storage Options
> SATA Emulation
to ID
E
, and
select
File > Save Changes and
Exit.
Re-enter Computer Setup and
select
Security > Drivelock
. For
each listed Drivelock-capable SATA
device, ensure Drivelock is Disabled.
Lastly, change
Storage > Storage
Options > SATA Emulation
back to
RAID and select
File > Save
Changes and Exit
.
1801-Microcode Patch
Error
Processor not supported by
ROM BIOS.
1. Upgrade BIOS to proper version.
2. Change the processor.
Invalid Electronic
Serial Number
Electronic serial number is
missing.
Enter the correct serial number in
Computer Setup.
Memory Parity Error
Parity RAM failure.
Third-party graphics card
may be causing a problem.
Run Computer Setup and Diagnostic
utilities. Remove third-party graph-
ics card to see if the problem goes
away.
Network Server Mode
Active and No Key-
board Attached
Keyboard failure while Net-
work Server Mode enabled.
1. Reconnect keyboard with
computer turned off.
2. Check connector for bent or
missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
Parity Check 2
Parity RAM failure.
Third-party graphics card
may be causing a problem.
Run Computer Setup and Diagnostic
utilities. Remove third-party graph-
ics card to see if problem goes away.
