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Warranty

(1-1-1) Hardware Warranty - One-year on-site warranty, 8x5, next business day response, installation not included.

NOTE:

NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable software carries its own
warranty, see below.

Software Warranty - HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
from delivery. EXCLUSIVE REMEDY. The entire liability of HP and its suppliers and your exclusive remedy for software that
does not conform to this Limited Warranty shall be the repair or replacement of the defective media. This warranty and
remedy are subject to your returning the defective media during the warranty period to HP in the country in which you
obtained the software.

HP Service & Warranty

HP Service & Warranty
Support

Support

HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be purchased.

NOTE:

NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP provides a one-year,
hardware limited warranty, fully supported by a worldwide network of resellers and service providers.

In addition, available service offerings include a full range of HP Care Pack packaged hardware and software services:

Installation
Extended coverage hours and enhanced response times
System management and performance services

For more information on warranty and support options, please visit our Web site at:

http://www.hp.com/hps/tech/storage/supp/

Software Product Services

Stand-alone telephone support
Rights to new license version
Media and documentation updates

Hardware Product Services

Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage

HP Care Pack Services

HP Care Pack Services
Warranty Upgrade

Warranty Upgrade

Warranty Upgrade
Options

Options

Service offerings include a full range of Customer HP Care Pack services for both hardware and software services:

Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration - Select duration of coverage for a period of 1, 3, or 5 years

Additional Warranty protection and/or HP Installation packages can be purchased.

NOTE:

NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.

HP Care Pack Information

HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of

coverage.

HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required.
HP Care Pack services are prepaid.

For additional HP Care Pack (hardware & software) information, as well as orderable part numbers, please refer to the URL
listed below:

http://h18005.www1.hp.com/services/carepaq/index.html

Additional Services

Implementation service, SAN Architecture service. For more information on service options, please visit our Web site at:

http://www.hp.com/go/san

QuickSpecs

HP StorageWorks SAN Switch 2/8V and 2/8V Power

Pack B-Series Family

Service and Support, HP Care Pack and Warranty Information

DA - 11911 North America — Version 1 — April 1, 2004

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