Commercial CHEF CHM009, User Manual, Page: 20 / 40

Page 20
LIMITED WARRANTY
TROUBLESHOOTING & WARRANTY
Commercial Chef brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this product should be
directed to W Appliance Co. at
1 (855) 855-
0294
from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the product will be free from defects in material,
parts and workmanship for the period designated
for this product. The warranty commences the day
the product is purchased and covers up to a period
of
1 year (12 months) for labor/1 year (12 months)
for parts (manufacturing defects only)/5 years (60
months) magnetron tube for microwave (part only)
.
W Appliance Co. agrees that it will, at its option,
replace the defective product with either a new
or remanufactured microwave equivalent to your
original purchase during the warranty period. Should
the Part warranty period exceed the Labor warranty
period, W Appliance Co. will supply at no charge
for the remainder of the Part warranty, any new
or remanufactured replacement parts as required
by the product. During this period all labor and
service charges will become the responsibility of the
customer.
Exclusions
: This warranty does not apply to the
below:
1. If the appearance or exterior of the product has
been damaged or defaced, altered or modified in
design or construction.
2. If the product original serial number has been
altered or removed or cannot be readily determined.
3. If there is damaged due to power line surge, user
damage to the AC power cord or connection
toimproper voltage source.
4. If damage is due to general misuse, accidents or
acts of God.
5. If repair attempts are done by unauthorized service
agents, use of parts other than genuine parts or
parts obtained from persons other than authorized
service companies.
6. On units that have been transferred from the
original owner.
7. On products that have been purchased as
refurbished, like new, second-hand, in a “As-Is” or
“Final Sale” terms.
8. To products used in a commercial or rental setting.
9. To products used in settings other than ordinary
household use or used other than in accordance
with the provided instructions.
10. To damages for service calls for improper
installations.
11. To damages to decorative trims, finishes of the
appliance or home incurred during installation.
12. To glass or replaceable light bulbs.
13. Transportation and shipping costs.
14. Labor after the initial 12 months.
15. Food loss for loss due to product failure or delay in
service, repair or replacement.
16. To charges occurred for after hour service,
weekend, holiday charges, tolls or mileage expense
for service calls to remote areas.
17. Charges to make product available for service, such
as removal of trim, shelves etc. that are not a part
of the appliance.
18. Service calls to install or correct the installation of
your microwave.
19. Service calls to instruct you how to use your
microwave.
20. Service calls to repair or replace the house fuse,
reset the circuit breaker or correct the wiring in
the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF
THE CUSTOMER; W Appliance Co. SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY ON THIS PRODUCT, EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
OF FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED TO THE DURATION OF THE
WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you
may also have other rights which vary from state to
state.
Obtaining Service : To obtain service, product
literature, supplies or accessories please call
1 (855) 855-0294 to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of the
problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance
will work properly in all environmental conditions, and
makes no warranty and representation, either implied
or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose
other than the purpose identified within this user’s
manual. W Appliance Co. has made every effort
to ensure that this user’s manual is accurate and
disclaims liability for any inaccuracies or omissions
that may have occurred. Information in this user’s
manual is subject to change without notice and
does not represent a commitment on the part of W
Appliance Co. W Appliance Co. reserves the right to
make improvements to this user’s manual and/or to
the products described in this user’s manual at any
time without notice. If you find information in this
manual that is incorrect, misleading, or incomplete,
please contact us at
1- 855-855-0294 .
W Appliance Co.,
1356 Broadway
New York, NY 10018