Command Light TFB-CL5, User Manual, Page: 5 / 9

USER GUIDE
5
Warranty/Service
COMMAND LIGHT
products* come with a industry leading 5 year warranty against any defects in
materials and workmanship when used and operated for a period of five years. If during this time period,
you have any malfunctions not related to misuse, accident, neglect, or normal wear and tear, please take
the following steps in order to have your light tower serviced under
COMMAND LIGHT’s
warranty.
1. Contact us immediately for initial diagnosis and parts if needed at 800-797-7974 or
info@commandlight.com
2. You will need to have immediate access to light tower. This process can be done by
individuals with little mechanical ability. (Involves pushing buttons and telling us what
the light tower is doing or not doing)
3. We then send parts (if needed) and have a technician dispatched (if needed) with a
written work authorization number and a base amount of hours allotted to do repair
4. We remain available for service support via phone, email, or video conference while
technician completes repair, also to extend original time allotted if additional issue arise
5. Mark repair as completed and validate the work authorization number for hours of labor /
travel rates as agreed during diagnosis
6. Finally, we will pay out or credit the invoice when we receive it from person/company
performing the repair
Please make contact with us as soon as problems arise in order to execute our warranty. We must have
knowledge of the issue and a work order in place in order to pay or reimburse the department with the
issue. Any unauthorized service voids this warranty. (No work is authorized until the call is made to us)
Contact Us Early – before any work is done –
We’d love to help!
*Excludes light producing components (bulbs, lasers, LEDs) These components come with their
own manufacturer warranty. Contact us and we can help get it.
Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will resolve problems
promptly if you handle it correctly. Please read these instructions carefully.
Examine the contents of all shipping cases. If you find any damage, call your transportation agent at once
and have them make a description on the freight or express bill describing the damage and the number of
pieces. Then contact us and we will send you the original bill of lading. Also promptly contact the
transportation company and follow their procedure for filing a claim. Each company will have a unique
procedure to follow.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it would be sent to
your local freight agent for verification and investigation. This time can be saved by you filing the claim
directly. Every consignee is on the ground floor, in contact with the local agent who inspects the damaged
goods, and thus, each claim can be given individual attention.