Command Light KL408A, Manual, Page: 6 / 40

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Warranty/Service
COMMAND LIGHT products* come with a industry leading 5 year warranty against any defects in
materials and workmanship when used and operated for a period of five years. If during this time period,
you have any malfunctions not related to misuse, accident, neglect, or normal wear and tear, please take
the following steps in order to have your light tower serviced under COMMAND LIGHT’s warranty.
1. Contact us immediately for initial diagnosis and parts if needed at 800-797-7974
or info@commandlight.com
2. You will need to have immediate access to light tower. This process can be done by individuals with
little mechanical ability. (Involves pushing buttons and telling us what the light tower is doing or not
doing)
3. We then send parts (if needed) and have a technician dispatched (if needed) with a written work
authorization number and a base amount of hours allotted to do repair
4. We remain available for service support via phone, email, or video conference while technician
completes repair, also to extend original time allotted if additional issue arise
5. Mark repair as completed and validate the work authorization number for hours of labor /travel rates
as agreed during diagnosis
6. Finally, we will pay out or credit the invoice when we receive it from person/company performing
the repair
Please make contact with us as soon as problems arise in order to execute our warranty. We must have
knowledge of the issue and a work order in place in order to pay or reimburse the department with the
issue. Any unauthorized service voids this warranty. (No work is authorized until the call is made to us)
Contact Us Early – before any work is done – We’d love to help!