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TROUBLESHOOTING
Common solutions
If you experience problems with your soundbar:
• Connect the soundbar and bass module to AC (mains) power.
• Secure all cables.
• Verify the state of the system status indicators.
• Move the soundbar and optional bass module away from possible interference (wireless routers,
cordless phones, televisions, microwaves, etc.).
• Place the soundbar according to the placement guidelines.
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems.
If you are unable to resolve your issue, contact Comhear™.
The following table lists symptoms and possible solutions to common problems.
Symptom
Solution
No HDMI™ ARC or
optical connector on
your TV
•
Connect to your TV using an audio converter and separate audio cable, such as a
coaxial, 3.5 mm or analog stereo cable. The type of converter and cable you need
depends on the audio output connectors available on your TV.
No power
• Unplug the power cords for the soundbar and optional bass module or surround
speakers, wait 15 seconds and plug them firmly into a live AC (mains) outlet.
• Use the remote control to power on the soundbar.
Remote control is
inconsistent or does
not work
• Point the remote control at the soundbar, making sure that there are no objects in the
way.
• Match the + and – symbols on the battery with the + and – markings inside the
compartment.
• Replace the battery.
• Press the volume button on the remote control and see if the correct source button
flashes.
