5
5
www.comfortzoneproducts.com
Issue/Problem
Possible Cause
Solution
The control panel is all
black except the power
indicator.
The overheat protection system has been
engaged.
1. Turn off the master power switch on the back of the heater and
unplug the heater for 10 minutes
until it cools down.
2. Restart the heater by plugging the heater back in and turning on
the master power switch on the back of the heater.
3. Turn on the heater by pressing the power button on the control
panel. Set a heat setting by pressing the heat button.
4. The heater should be functioning normally.
There is an E2 error code
displayed on the control
panel.
The temperature sensor malfunction
connection may be loose.
1. Power off the heater
2. Open the heater housing
3. Re‑plug the inner wire and make sure the connection is solid
(See Fig. 1).
The Power indicator is
blinking
The tip over safety switch has been engaged.
1. Place the heater in an upright position.
2. Turn the heater on by using the supplied remote control or by
using the control panel on the heater.
1
TROUBLESHOOTING:
If the heater will not operate, please check the following before seeking repair of service:
1. Check if the power cord is plugged into an electrical outlet, if not, plug in.
2. Check if electricity to the main fuse is working.
3. Check if the battery in remote control is not dead and if the insulating film is pulled out.
4. Check if the main power switch at the back of the unit is on.
NOTE:
The heater may not operate if the thermostat is set lower than the room temperature.
To begin operation, raise the thermostat temperature setting.
