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104306

UVENTED NATURAL GAS LOG HEATER

CGD3924NR, CGB3924NR and CGB3930NR

SAFETY
INFORMATION

Carbon Monoxide Poisoning:

 Early

signs of carbon monoxide poisoning re-
semble the flu, with headaches, dizziness,
or nausea. If you have these signs, the heater
may not be working properly. Get fresh air
at once!
 Have heater serviced. Some people
are more affected by carbon monoxide than
others. These include pregnant women,
people with heart or lung disease or anemia,
those under the influence of alcohol, and
those at high altitudes.

Natural Gas:

 Natural gas is odorless. An

odor-making agent is added to the gas. The
odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may
be present even though no odor exists.

Make certain you read and understand all
Warnings. Keep this manual for reference.
It is your guide to safe and proper operation
of this heater.

 WARNINGS

 IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, oper-
ate, or service this heater. Im-
proper use of this heater can
cause serious injury or death from
burns, fire, explosion, electrical
shock, and carbon monoxide
poisoning.

 DANGER: Carbon monoxide

poisoning may lead to death!

 WARNING: Any change to

this heater or its controls can be
dangerous.

1.

This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases.

2.

If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do

not use any phone in your building

• immediately call your gas supplier

from a neighbor’s phone. Follow the
gas supplier’s instructions

• if you cannot reach your gas supplier,

call the fire department

3.

This heater shall not be installed in a
bedroom or bathroom.

4.

Never install the heater
• in a recreational vehicle
• where curtains, furniture, clothing, or

other flammable objects are less than
36 inches from the front, top, or sides
of the heater

• in high traffic areas
• in windy or drafty areas

5.

Before installing in a solid fuel burn-
ing fireplace, the chimney flue and fire-
box must be cleaned of soot, creosote,
ashes and loose paint by a qualified
chimney cleaner. Creosote will ignite
if highly heated.  Inspect chimney flue
for damage. If damaged, operate heater
with flue damper closed.

6.

If fireplace has glass doors, never op-
erate this heater with glass doors closed.
If you operate heater with doors closed,
heat buildup inside fireplace will cause
glass to burst. Also if fireplace open-
ing has vents at the bottom, you must
open the vents before operating heater.

7.

You must operate this heater with a fire-
place screen in place. Make sure fire-
place screen is closed before running
heater.

8.

This log heater is designed to be smoke-
less. If logs ever appear to smoke, turn
off heater and call a qualified service
person. 

Note:

 During initial operation,

slight smoking may occur due to log
curing and heater burning manufactur-
ing residues.

9.

Do not allow fans to blow directly into
the fireplace. Avoid any drafts that al-
ter burner flame patterns. Ceiling fans
may create drafts that alter burner flame
patterns. Altered burner patterns can
cause sooting.

10. Before using furniture polish, wax, car-

pet cleaner, or similar products, turn
heater off. If heated, the vapors from
these products may create a white resi-
due within burner box or on adjacent
walls or furniture.

11. Do not use a blower insert, heat ex-

changer insert or other accessory not
approved for use with this heater.

12. This heater needs fresh, outside air ven-

tilation to run properly. This heater has
an oxygen depletion sensor (ODS) pi-
lot light safety system. The ODS shuts
down the heater if not enough fresh air
is available. See Air for Combustion
and Ventilation,
 pages 4 through 6. If
heater keeps shutting off, see Trouble-
shooting,
 pages 18 through 20.

13. Do not run heater

• where flammable liquids or vapors

are used or stored

• under dusty conditions

14. Do not use this heater to cook food or

burn paper or other objects.

15. Never place any objects on the heater.

16. Heater base assembly becomes very hot

when running heater. Keep children and
adults away from hot surface to avoid
burns or clothing ignition.  Heater will
remain hot for a time after shutdown.
Allow surface to cool before touching.

17. Carefully supervise young children

when they are in the room with heater.
When using the hand-held remote ac-
cessory, keep remote selector switch in
the OFF position to prevent children
from turning on burners with hand-held
remote control unit.

18. Do not use heater if any part has been

exposed to or under water. Immediately
call a qualified service technician to in-
spect the room heater and to replace any
part of the control system and any gas
control which has been under water.

19. Do not operate heater if any log is bro-

ken. Do not operate heater if a log is
chipped (dime-sized or larger).

20. Turn heater off and let cool before ser-

vicing, installing, or repairing. Make sure
the remote selector switch is in the OFF
position. Only a qualified service person
should install, service, or repair heater.

21. Make sure the remote selector switch is

in the OFF position when you are away
from home for long periods of time.

22. This heater must not be connected to

any external electrical source.

23. Operating heater above elevations of

4,500 feet may cause pilot outage.

Summary of Contents for CGB3924NR

Page 1: ...24 and 30 Remote Controlled Model P I L O T O F F O N LO REMOTE OFF HI OWNER S OPERATION AND INSTALLATION MANUAL WARNING If the information in this manual is not followed exactly a fire or explosion may result causing property damage personal injury or loss of life Donotstoreorusegasolineorother flammable vapors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS...

Page 2: ...r 7 You must operate this heater with a fire place screen in place Make sure fire place screen is closed before running heater 8 This log heater is designed to be smoke less If logs ever appear to smoke turn off heater and call a qualified service person Note During initial operation slight smoking may occur due to log curing and heater burning manufactur ing residues 9 Do not allow fans to blow d...

Page 3: ...tteries or other sources to light heater 1 Remove logs and heater base assem bly from carton Note Do not pick up heater base assembly by burners This could damage heater Always handle base assembly by grate 2 Remove all protective packaging ap plied to logs and heater for shipment 3 Check all items for any shipping dam age If damaged promptly inform dealer where you bought heater UNPACKING PRODUCT...

Page 4: ...stion and ventilation However in buildings of unusually tight construction you must provide additional fresh air Unusually tight construction is de fined as construction where a walls and ceilings exposed to the outside atmosphere have a con tinuous water vapor retarder with a rating of one perm 6 x 10 11 kg per pa sec m2 or less with open ings gasketed or sealed and b weather stripping has been a...

Page 5: ...direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors 4 Compare the maximum Btu Hr the space can support with the actual amount of Btu Hr used _________________ Btu Hr maximum the space can support _________________ Btu Hr actual amount of Btu Hr used Example 51 200 Btu Hr maximum the space can support 79 000 Btu Hr actual amount of Btu Hr used The...

Page 6: ...From Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two per manent openings one within 12 of the ceiling and one within 12 of the floor Connect these items directly to the outdoors orspacesopentotheoutdoors Thesespaces include attics and crawl spaces IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermostat controlledpowe...

Page 7: ...entilation pages 4 through 6 CHECK GAS TYPE Use only natural gas If your gas supply is not natural gas do not install heater Call dealer where you bought heater for proper type heater NOTICE Stateorlocalcodesmay onlyallowoperationofthisappli ance in a vented configuration Check your state or local codes WARNING Make sure the re moteselectorswitchisintheOFF position before installing heater NOTICE ...

Page 8: ...ce opening Non combus tible materials such as slate marble tile etc must be at least 1 2 inch thick With sheet metal you must have non combus tible material behind it Non combustible materialmustextendatleast8inchesup for all models If non combustible material is less than 12 you must install the fireplace hood accessory 24 and 30 models only Even if non combustible material is more than 12 you ma...

Page 9: ...rances shown you must do one of the following operate the logs only with the flue damper open raise the mantel to an accept able height remove the mantel 14 Min Combustible Material Non Combustible Material Hearth 5 Min Combustible Material Minimum Non Combustible Material 8 Min 12 15 18 All minimum distances are in inches Log Set 18 24 30 Models 20 2 1 2 6 8 10 12 Distances to Underside of Mantel...

Page 10: ...ing Masonry Screw Mounting Flanges Installation Items Needed hardware package provided with heater approved flexible gas hose not provided if allowed by local codes sealant resistant to propane LP gas not provided electric drill with 3 16 masonry drill bit two 2 9 volt alkaline batteries not in cluded 1 Apply pipe joint sealant lightly to male threads of the fitting to be threaded into gas regulat...

Page 11: ...ocate sedi ment trap where trapped matter is not likely to freeze A sediment trap traps moisture and contaminants This keeps them from going into heater controls If sediment trap is not installed or is installed wrong heater may not run properly WARNING Never connect heater to private non utility gas wells This gas is commonly known as well head gas Figure 12 Gas Connection Purchase the optional A...

Page 12: ...ery housing 3 Replace battery cover onto remote con trol unit Figure 15 Installing 9 Volt Battery In Receiver Battery Cover Terminal Wires 9 Volt Battery Remote Control Unit Battery Housing Receiver Terminal Wires 9 Volt Battery Figure 16 Installing Battery In Hand Held Remote control Unit TestPressuresEqualToorLessThan 1 2 PSIG 1 Close manual shutoff valve see Fig ure 13 2 Pressurize supply pipin...

Page 13: ...ase and the cutout area is centered over the burner U bend 3 Locate the recesses on the back of the front log 3 Fit these recesses be tween the posts of the grate base see Figure 19 4 Locate the notches in the bottom of the crossover log 4 Place the crossover log on top of the middle log and front log Make sure the notches of the cross over log lines up with rectangular knobs on top of the middle ...

Page 14: ...e that no flame comes in contact with any log If so repo sition logs according to the log installation instructions in this manual Flames contacting logs will create soot 1 Place the base of the middle log 1 in the U shaped slots of the grate base The cutout on the right of the middle log should bit over the burner see Fig ure 21 Make sure the front of the middle log is resting on the tabs of the ...

Page 15: ...r window to vent smell Thiswillonlylastafewhours Note Homeowners generally prefer to operate their heater with the chimney damper closed This will put all the heat into the room However there may be times you will desire the full flames of the Hiheatsettingbutwillfindtheheatoutput excessive You can open the chimney damper if you have one fully or partially to release some of the heat OPERATING HEA...

Page 16: ...rs and keep the pilot lit by doing one of the following Turn control knob clockwise to the PILOT position UseremotecontrolmanualOFFbutton Set remote selector switch in the OFF position Ignitor Electrode Pilot Burner THERMOSTAT CONTROL OPERATION The thermostat control setting on the remote control unit can be set to any comfort level between HI and LO The Burners will turn on and off automati cally...

Page 17: ...ctedyearlybyaquali fied service person Heater may need more frequent cleaning due to excessive lint from carpeting pet hair etc ODS PILOT AND BURNER Use a vacuum cleaner or small soft bristled brush to clean LOGS If you remove logs for cleaning refer to Installing Logs pages 13 and 14 to prop erly replace logs Replace log s if broken or chipped dime sized or larger BURNER PRIMARY AIR HOLE Air is d...

Page 18: ...re B Dirty or partially clogged ODS pilot 5 Thermocouple connection loose at con trol valve 6 Thermocouple damaged 7 Control valve damaged REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Tighten nut holding piezo ignitor to base panel of log set Nut is located behind base panel 4 Replace ignitor cable 5 Replace piezo ignitor 6 Replac...

Page 19: ...ge 4 1 Turn control knob to LO position and let warm up for a minute 2 Operate burner until air is removed from line Have gas line checked by local natural gas company 3 Observe minimum installation clear ances see pages 7 through 9 4 Clean burner see Cleaning and Mainte nance page 17 or replace burner orifice 1 Turn heater off when using furniture polish wax carpet cleaners or similar products 1 ...

Page 20: ... PROBLEM Heater produces a clicking ticking noise just after burner is lit or shut off Heater produces unwanted odors Heater shuts off in use ODS operates Gas odor even when control knob is in OFF position Gas odor during combustion REMEDY 1 This is common with most heaters If noise is excessive contact qualified ser vice person 1 Open window and ventilate room Stop using odor causing products whi...

Page 21: ...ater will backfire when lit Youmayfeelyourgaspressureistoolowor gas quality is bad If so contact your local natural gas supplier SERVICE HINTS WIRING DIAGRAM Receiver White On Off Remote Red Red White Thermopile Gas Control TPTH TH TPTH TP ACCESSORIES Purchase these fireplace accessories from your local dealer If they can not supply these accessories either contact your near est Parts Central see ...

Page 22: ...B3924NR and CGB3930NR ILLUSTRATED PARTS BREAKDOWN CGD3924NR 7 16 16 17 25 16 3 2 1 4 11 21 10 9 12 15 8 19 18 20 6 14 5 13 27 26 26 RE MOTE OFF ON 22 23 24 O F F P I L O T O N H I L O O F F P I L O T O N H I L O AU TO MA N OF F ST AT US ON LO HI TE MP 20 ...

Page 23: ...02772 01 Burner 1 13 099387 12 Pilot Tube Valve to regulator 1 14 103781 01 Gas Control Valve 1 15 103345 01 Lower Bracket 1 16 M11084 38 Screw 8 x 38 7 17 102775 06CK Painted Base Assembly 1 18 098271 07 Ignitor Cable 1 19 102445 01 Piezo Ignitor 1 20 103823 01 Remote Set Incl Transmitter 1 21 104099 01 Heat Shield 1 22 098304 01 Screw 2 23 103784 02 Flame Adjustment Knob 1 24 103784 01 Off Pilot...

Page 24: ...R and CGB3930NR ILLUSTRATED PARTS BREAKDOWN CGB3924NR CGB3930NR 28 16 16 17 25 16 5 4 1 2 3 11 21 10 9 12 15 8 19 18 20 7 14 6 13 27 26 26 RE MOTE OFF ON 22 23 24 O F F P I L O T O N H I L O O F F P I L O T O N H I L O AU TO MA N OF F ST AT US ON LO HI TE MP 20 ...

Page 25: ...CK 102775 06CK Painted Base Assembly 1 18 098271 07 098271 07 Ignitor Cable 1 19 102445 01 102445 01 Piezo Ignitor 1 20 103823 01 103823 01 Remote Set Incl Transmitter 1 21 104099 01 104099 01 Heat Shield 1 22 098304 01 098304 01 Screw 2 23 103784 02 103784 02 Flame Adjustment Knob 1 24 103784 01 103784 01 Off Pilot On Knob 1 25 M12461 26 M12461 26 Screw Hex Slt Wsr 10 32 x 38 4 26 100609 01 10060...

Page 26: ... Main Street Kansas City MO 64108 KS MO AR 816 842 3911 East Coast Energy Products 707 Broadway W Long Branch NJ 07764 732 870 8809 1 800 755 8809 Tarantin Tank Co P O Box 6129 Freehold NJ 07728 908 780 9340 1 800 922 0724 Dayton Hardware P O Box 275 North Dayton Station Dayton OH 45404 All States 937 258 3721 OH 1 800 762 3426 Halco Enterprises 208 Carter Drive Unit 21 West Chester PA 19382 610 4...

Page 27: ...____________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ ___________________________________________________________________________________________...

Page 28: ...ch other costs related to repairing a defective heater will be the responsibility of the owner TOTHEFULLEXTENTALLOWEDBYTHELAWOFTHEJURISDICTIONTHATGOVERNSTHESALEOFTHE PRODUCT THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO 2 YEARS ON ALL...

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