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COMDIAL

DX-80

Installation & Maintenance Manual

Summary of Contents for DX-80

Page 1: ...C O M D I A L D X 8 0 DX 80TM Installation Maintenance Manual ...

Page 2: ...epresent a commitment on the part of Comdial No part of Comdial manuals may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying for any purpose other than the purchaser s personal use without the written permission of Comdial Products mentioned in this documentation that are not manufactured by Comdial may be trademarks or registered trademarks ...

Page 3: ...ard External Call Forward Changes in Features chapter Addition of Analog Ports Single Line Telephones information Account Code Voluntary Forced Verified Programming via the DET section Alarm Clock Extension Operation sections Activate Deactivate Answering Machine Emulation Programming via PC DBA section VM Monitor Time range added Attendant Conditions section default Extension User Password added ...

Page 4: ...atures section Call Back Extension Related Features section Call Duration Timer Related Features section Call Forward Extension Related Features section Call Park Call Park Answer Related Features section CO Line Alternate Route Related Features section CO Line Assignment Related Features section CO Line Ring Assignment Related Features section CO Line Ring Type Related Features section Conference...

Page 5: ...il 1 17 Wiring data 1 18 Signaling Central Office PSTN data 1 18 Regulatory data 1 19 Signaling internal data 1 19 MTBF Mean Time Between Failure data 1 20 2 Installation 2 1 Installation Outline 2 1 Site Planning 2 2 Tools and Supplies 2 2 Preparing the Main Distribution Frame 2 3 KSU Wiring 2 5 MDF Main Distribution Frame 2 5 No MDF 2 5 Typical MDF Installation 2 6 KSU Components 2 7 Replacing a...

Page 6: ...Battery Back Up Memory 3 34 Battery Back Up System 3 34 Busy Lamp Field DSS 3 34 Busy Ring Allow Deny 2 3 35 Call Operator Attendant 0 3 36 Call Back Cancel All 3 39 Call Back CO Line cbck 3 40 Call Back Extension cbck 3 41 Call Duration Timer 3 42 Call Forward Extension 2 3 43 Call Forward CO Line Predefined No Answer condition 3 49 Call Forward Extension Predefined 3 51 Call Park Call Park Answe...

Page 7: ...3 116 Enhanced Lettering Scheme 3 118 Extension Feature Status Check 8 3 119 Extension Paging Groups 3 120 Extension Password 3 121 Extension Pick Up Groups 3 123 Extension Programming Copy 3 125 Extension Swapping 3 127 Extension User Name 3 128 External Music Source Two Standard 771 772 3 130 External Paging 777 3 132 FAX Detection with Automatic Transfer 3 134 Feature Button Disable 3 135 Featu...

Page 8: ...th Hands free Answerback 3 190 On Hook Dialing 3 191 Page Allow Deny 9 3 191 Paging 3 191 Pause Pause Insertion 70 3 194 PBX Compatibility 3 196 Phantom Lines Virtual Numbers 700 729 3 198 Phone Lock Unlock 97 3 199 Privacy 3 200 Privacy Release 3 200 Private Line 3 202 Pulse to DTMF Conversion 3 204 Recall 3 204 Recorded Announcement Device 3 205 Release Key 52 3 207 Reminder Tones 3 208 Remote P...

Page 9: ... 3 244 UCD Overflow and Reroute 3 245 UCD Voice Announce Group 3 246 Voice Announce Hands free Reply 98 3 249 Voice Call Recorder via Voice Mail System 67 3 250 Voice Mail Analog Integration 64 3 251 Voice Mail Digital Integration optional 64 3 259 Volume Control 3 262 Warning Tone CO Line Call Limiter 3 263 4 Maintenance and Trouble Shooting 4 1 User Maintenance 4 1 Technical Problem Solving 4 1 ...

Page 10: ...DX 80 INSTALLATION AND MAINTENANCE MANUAL P7290 IMM TOC 6 ...

Page 11: ...might be used for plain old telephones fax machines modems etc The DX 80 is designed to meet the telecommunications needs of small to medium business offices System Technology The DX 80 incorporates state of the art digital technology for voice switching and call processing utilizing Pulse Code Modulation and Time Division Multiplexing PCM TDM The DX 80 is a non blocking switch with no loss or deg...

Page 12: ...o labeled To CPM n Standard 408M part of 7201 with 4 CO Line Ports 1 Power Failure Transfer Port for the first CO line circuit 8 Digital Ports Ribbon cable J1 also labeled COM4 for connection to the COM4 Module PN 7210 in KSU1 Ribbon cable sockets J2 and J3 also labeled To DPM8 APM4 for connection of DPM8 PN 7220 or APM4 PN 7230 modules n Standard APM4 part of 7201 with 4 Analog Device Ports insta...

Page 13: ...s section of this manual for more details FL 4 Flash based four port VM with Automated Attendant The FL 4 provides four channels for automated attendant and voice mail operation The FL 4 is equipped to support up to 100 voice mailboxes and 1 5 hours of message storage including the various greeting announcements FL3HR Flash based three hour message storage expansion The FL3HR is added to the FL 4 ...

Page 14: ...KSU1 1 4 16 4 one APM4 2 4 24 4 included 1 8 8 4 standard 1 1 8 16 4 1 2 8 24 4 1 1 1 8 16 8 4 8 KSU2 1 4 16 adds to KSU1 2 4 24 configuration 1 8 8 1 1 8 16 KSU2 does 1 2 8 24 not come with 1 2 1 8 24 4 an APM4 1 1 2 8 16 8 Maximum configuration using 100 of digital port capacity 16 48 8 Maximum configuration using 100 of analog port capacity 16 32 16 ...

Page 15: ...r connection of station extension cables or to the MDF From the exterior with covers in place KSU1 and KSU2 look identical However KSU1 contains the Central Processor Module CPM system call processing Figure 1 DX 80 Key Service Unit Power Supply The power supply circuitry of the DX 80 incorporates a linear design AC transformer with a choice of input voltage taps The transformer primary windings a...

Page 16: ...hannel 1 On Hold Background Music Interface Music Channel 2 On Hold Background Music Interface Control Contact Loud Bell Door External Page Control External Paging Equipment Interface RMP Serial Port for on site PC DBA system database programming SMDR Serial Port for connection to ancillary SMDR Call Accounting equipment The CPM has two Option Strap jumpers one for database start up J11 and one fo...

Page 17: ...ically engage the FAX Tone detector If FAX tone is detected the call is routed to the analog port designated as the destination for fax calls Each digital port connects to Digital Executive Telephones and DSS Consoles is comprised of a proprietary octal ASIC Application Specific Integrated Circuit transceiver There are three data channels in operation at each digital port via the octal transceiver...

Page 18: ...ree data channels in operation at each extension port via the octal transceiver One channel is used for call processing control of digital terminal functions operations and two channels are used for the digital voice channel requirements Each digital station interface is protected against circuit wiring shorts by an over current protection Polyswitch The digital station circuit requires only one c...

Page 19: ...al functions operations and two channels are used for the digital voice channel requirements The DPM8 is controlled directly from the 408M E therefore there is no heartbeat LED located on the DPM8 Each digital station interface is protected against circuit wiring shorts by an over current protection Polyswitch The digital station circuit requires only one cable pair to operate and is not polarity ...

Page 20: ...nd the four CO lines CO lines are terminated at the site by the Telephone Company RBOC or equivalent at a point of interface called the Demarcation Demarc When ordering CO lines for the site request termination on RJ11 type jacks Doing so allows CO line s to easily be extended to the COM4 RJ11 connector One CO line per jack and connector Each CO line circuit incorporates over voltage protection ri...

Page 21: ...Comdial Web site www comdial com or from the Comdial Customer Services Department Diskette and shipping charges may apply When installed the servicing technician uses PC DBA and a modem in the PC to place a call to the site where the DX 80 is installed If one of the voice processing systems are installed routing to the modem extension is automated Otherwise the person who answered this data call m...

Page 22: ...CD are three Interactive Buttons to enhance system features operation During the various features operations these Interactive Buttons take on functions to aid in feature use The Super Twist LCD eliminates the need for contrast adjustment and enhances angled viewing position clarity of displayed data Since the DX 80 includes Caller ID as a standard feature the LCD also enables every designated rin...

Page 23: ...ection Terminal The DSS Console is a digitally interfaced component of the DX 80 It connects to the system via any available digital port 408M E or DPM8 digital port The DSS is equipped with 60 Programmable Buttons 12 of these buttons are intended for features code storage only and do not have LED indications associated with them 48 buttons are equipped with dual color red green LEDs and may be as...

Page 24: ...ded Total Amps KSU1 7201 0 18A 1 0 18A KSU2 7202 0 17A 1 max COM4 7210 0 02A 2 max DPM8 7220 0 01A 4 max APM4 7230 0 08A 3 max MDM 7249 0 01A 1 max AAM 7240 0 01A 1 max PC 8 7243 0 015A 1 max FL 4 7241 0 02A 1 max FL3HR 7241E 0 01A 1 max DET 7260 00 0 016A 48 max DSS 7266 00 0 016A 12 max Station wire per DET DSS and IST 0 02A every 100 ft of 24AWG Multiply the unit times the quantity installed in...

Page 25: ...ontact Conference circuits 8 4 party conference circuits DISA circuits Any number of CO lines may be programmed for DISA operation AAM required for operation System Attendants 1Attendant 1 Alternate per Tenant Group Tenant Groups 3 UCD Hunt Groups Members per group Group Types Hunting Method 24 24 UCD or Voice Announcer Linear All Ring or Distributed Voice Mail Groups Members ports Integration Met...

Page 26: ...us maximum per system does not affect VM message indications Name in Display 1 per station 7 characters max Class Of Service COS 8 0 7 per Day 8 0 7 per Night Toll Restriction To From Tables 100 Tables per tenant 10 digits per entry Day and Evening COS assignable per entry per CO Line and Extension Forced Verified Account Codes 600 codes 2 8 digits max each assigned a COS Unverified Account Codes ...

Page 27: ...o to 78 o F Storage Temperature 32 o to 104 o F Operating Relative Humidity 5 to 90 non condensing Heat Dissipation BTU 300 Unit Component detail Unit Specifications Part Number Description Dimensions Weight 7201 7202 KSU1 KSU2 L W H 460 mm 270 mm 105 mm 18 4 in 10 8 in 4 2 in 4 0Kg 7200 CPM Central Processor Module L W H 210 mm 138 mm 18 mm 8 25 in 4 5 in in 0 4Kg 7248 408M Standard 4 CO Line x 8...

Page 28: ...in 3 75 in 1 7Kg Wiring data Maximum Cable Length Digital Key Telephone Distance measures in linear feet of cable from KSU to DET 26 AWG 255m 850 ft 24 AWG 425m 1416 ft 22 AWG 700m 1983 ft Standard Single Line Telephone Distance measures in linear feet of cable from KSU to IST 26 AWG 195m 650 ft 24 AWG 340m 1133 ft 22 AWG 476m 1586 ft Signaling Central Office PSTN data Dialing Specifications DTMF ...

Page 29: ...On 3 seconds Off 1 second On 3 seconds Off follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected Intercom Ringing Scheme 0 Scheme 1 Scheme 2 Scheme 3 Scheme 4 Scheme 5 Scheme 6 Scheme 7 Distinctive 1 Distinctive 2 Distinctive 3 D...

Page 30: ...upply Unit 170 0 CPM 2915 7 408M 11407 3 DPM8 3560 8 COM4 6146 5 APM4 6860 2 MDM 761 0 AAM 2337 3 Method 1 Use the figures above for each unit installed or to be installed and calculate the total for this system configuration 2 Use the total from step 1 in place of the variable x in the formula at the right to calculate MTBF for this system configuration 1 x 10 9 MTBF hours ...

Page 31: ... on modular jack assemblies at the terminal locations 7 Mount the KSU s on the MDF backboard Mounting template provided 8 Ground the KSU1 and KSU2 if applicable to a known good earth ground 9 Install optional expansion modules COM4 DPM8 APM4 inside the KSU as required 10 Install optional features modules AAM VP1 VP2 VP3 MDM inside the KSU as required 11 Route telephone and CO line port interface c...

Page 32: ...he MDF should consist of a 3 4 inch plywood backboard large enough to mount all hardware and equipment allowing all components ample space for adequate ventilation and servicing Allow additional room for external apparatus if used For cooling purposes ample air space at least four inches on the top bottom left and right sides should be provided for the KSU SMDR SMDA output device s must be placed ...

Page 33: ...cellaneous third party communications equipment paging equipment etc 3 Locate the Telco provided CO Centrex lines at the DEMARC Demarcation and extend them to the MDF location 4 Locate a suitable known good earth ground preferably within 10 feet of the MDF and route a 10AWG grounding wiring from the point of grounding to the MDF for connection to the KSU 5 Install all terminal device wiring teleph...

Page 34: ...out 1 4 inch from the backboard plywood surface 4 Lift the KSU over the two screws allowing the screws to extend into the KSU slotted mounting holes As the KSU is allowed to rest in place on the mounting screws it will slip over the screw shanks until the top of the slot is reached Properly installed the KSU power transformer where the KSU AC power cord is located is positioned in the upper left c...

Page 35: ...this example denotes product of The Siemon Company the installer is urged to investigate the various products available and make decisions for use based on his her own assessment Comdial is not responsible for the performance of any product provided by a third party outside vendor The examples in the following chart are 25 pair UTP USOC 24 AWG cables pre fitted with modular connectors on one end o...

Page 36: ... columns This is the source of the term Split 50 Terminate cable pairs from the KSU and from telephone locations on outer column pins one lead only per pin NEVER terminate two wires on one pin This is referred to as double punching and causes poor connection of wires on the terminal Note When used with Bridging Clips the Split 50 block can be used to isolate trouble in wiring DX 80 KSU1 DX 80 KSU2...

Page 37: ...DX 80 system All peripheral modules connect to the DX 80 via the 408M E See Diagram X as a reference of the various interface connectors Replacing a 408 M E Occasionally when instructed to do so by a Comdial technical support representative it may be necessary to remove a 408M or 408E and replace it in the field Do this by following the steps below 1 Be sure that the entire system is turned off 2 ...

Page 38: ...rvice Unit Therefore the installer must use a separate cable for wiring of stations and CO Lines 8 Replace the KSU cover and secure with cover screws 9 Restore KSU power when all wiring is complete KSU Assembly Add on Modules Whenever the DX 80 system is expanded a module must be installed into one of the KSU cabinets Modules are connected to the various connectors on the 408M E Modules are mounte...

Page 39: ...0 111 112 113 114 115 116 133 134 135 136 137 138 139 140 J3 Extension Expansion 117 118 119 120 121 122 123 124 141 142 143 144 145 146 147 148 DPM8 Installation Procedure 1 Be sure that the entire system is turned off 2 Remove the KSU cover four screws at each corner 3 Connect grounded wrist strap to a suitable earth ground If a grounded wrist strap is not available bleed any static charge from ...

Page 40: ...of stations and CO Lines 9 Replace the KSU cover and secure with cover screws 10 Restore KSU power Adding an APM4 Analog Port Module 4 port One APM4 Analog Port Module 4 port can be added to KSU1 and two APM4 s can be added to KSU2 These modules expand the DX 80 system extension capacity to a maximum of 8 analog ports in each KSU 16 total analog ports when used in both KSU 1 2 When adding an APM4 ...

Page 41: ...n the left hand side in the KSU 6 Use the four nickel color standoffs supplied with the APM4 to secure the APM4 in position 7 Connect the APM4 ribbon cable to the 408M E Extension Expansion Module Connector closest to the APM4 Or in KSU2 connect the dedicated APM4 ribbon cable from the 408E to the APM4 module and discard the packaged ribbon cable Press firmly but not forcefully on the connector to...

Page 42: ...rge static electricity from your body NOTE A GROUNDED WRIST STRAP IS THE ONLY METHOD OF ASSURING THAT STATIC ELECTRICITY DOES NOT DAMAGE CIRCUIT MODULES 4 We recommend installing the COM4 closest to the 408M E This means that the CPM must be temporarily removed then repositioned above the COM4 once it is installed in KSU1 For KSU2 installation skip step 5 and proceed with step 6 5 Remove the insta...

Page 43: ...DM remotely call into the system where the MDM is installed from the remote site using PC DBA Ask to be transferred to extension 199 When modem tone is heard initiate any required keystrokes to link the modems Then proceed with usual PC DBA connection routines see Database Administration via PC DBA The MDM is installed onto designated connectors located on the CPM MDM Installation Procedure 1 Be s...

Page 44: ...he KSU is properly grounded this will momentarily discharge static electricity from your body NOTE A GROUNDED WRIST STRAP IS THE ONLY METHOD OF ASSURING THAT STATIC ELECTRICITY DOES NOT DAMAGE CIRCUIT MODULES 4 Locate the CPM at the right hand side of KSU1 above the 408M and COM4 if installed 5 Position the AAM over the CPM AAM connectors as illustrated in the diagram above 6 Press firmly but not ...

Page 45: ... and Background Music Optionally an internal musical tune or tone can be used for callers on hold When this option is used the MC1 connector is not used To select the internal music tune for use on music channel MC1 1 Remove the KSU cover four screws at each corner of KSU1 2 Connect grounded wrist strap to a suitable earth ground If a grounded wrist strap is not available bleed any static charge f...

Page 46: ...le earth ground If a grounded wrist strap is not available bleed any static charge from your body before touching circuit modules by touching the gold painted surface of the inside of the KSU cabinet If the KSU is properly grounded this will momentarily discharge static electricity from your body NOTE A GROUNDED WRIST STRAP IS THE BEST METHOD OF ASSURING THAT STATIC ELECTRICITY DOES NOT DAMAGE CIR...

Page 47: ...rial Cable for PC DBA PC DBA PC Database Administration can be connected the to DX 80 system for use to set all user database programable features and system operations See Database Administration via PC DBA This connection is rarely permanent and is typically performed only during routine systems database updates and changes by a qualified technician Connection of the PC to the DX 80 is accomplis...

Page 48: ...e bleed any static charge from your body before touching circuit modules by touching the gold painted surface of the inside of the KSU cabinet If the KSU is properly grounded this will momentarily discharge static electricity from your body NOTE A GROUNDED WRIST STRAP IS THE BEST METHOD OF ASSURING THAT STATIC ELECTRICITY DOES NOT DAMAGE CIRCUIT MODULES 3 Locate the CPM and SMDR serial port on the...

Page 49: ... and the KSU cabinet cover is removed 8 Observe the LED on the CPM at the left side of the module The LED should begin to flash slowly 9 The LED located at the ON OFF button of the KSU follows the operation of the LED on the 408M Both of these LED s indicate the operation of the peripheral processors on the 408M 10 The LED on the APM4 will also begin to flash indicating that its peripheral process...

Page 50: ...DX 80 INSTALLATION AND MAINTENANCE MANUAL P7290 IMM 2 20 ...

Page 51: ...triction Toll Restriction Account Codes Extension Day Eve Class System Application Numbering Plan Account Code Operation 1 Dial the Account Code Directory number 79 The display will prompt you to enter a valid account code 2 Enter a valid account code considering digits programmed and programmed length of account code 3 The DX 80 system will automatically access an idle CO Line and assign the Clas...

Page 52: ...he designated length press save This database item is then updated Press next The Class of Service for this account code displays Press chg until the appropriate Class displays for this account code password Press next The item DISABLED displays This setting is used temporarily disable the use of a particular Account Code without removing its programming DISABLED means that this account code is ac...

Page 53: ...dure Alarm Clock Extension 92 You may activate your own private alarm on your telephone to remind you of special appointments events etc When the alarm activates you will hear tone ringing for a programmable period from 10 600 seconds After the programmable period the alarm is automatically canceled You may program the alarm for one time or always When programmed for always the alarm will sound at...

Page 54: ...one 3 Press del Analog Ports Single Line Telephones Dial 92 Conditions a The Alarm Clock feature code 92 may be programmed under any programmable flexible feature button b The alarm clock will be automatically canceled after the programmed Alarm Play Time is reached c The display will be unchanged until ack is pressed or when the telephone is used for another call Default Setting No Extension Alar...

Page 55: ...ve all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note changes made via PC DBA are NOT updated to the DX ...

Page 56: ...se the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 03 19 Press save The database item ALARM PLAY displays Press chg change until the appropriate Alarm Play Time displays in seconds...

Page 57: ...enhance the way outside callers are handled The LCD enhances many system features as well since User and CO Line names may be programmed in the system the display will help identify these callers When programming is required any Digital extension may be used for System Database Programming The LCD is interactive and will prompt the user with various choices concerning call set up handling and comp...

Page 58: ...on user s voice mailbox an alert tone is heard The feature button programmed for Voice Mail 64 will flash green at a fast rate 2 Press the flashing Voice Mail button The button LED will now flash green at a slower rate 3 The display will show MONITOR VM CALL yes no 4 Press the left Display Interactive button yes to monitor call The LED of the voice mail button will light steady green At this time ...

Page 59: ...and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Use to highlight CALL HANDLING and then press Use to highlight Category 3 then press The cursor is now positioned on the database item Dial Delay Time Use to highlight VM Monitor Time and then press until you reach the appropriate ...

Page 60: ...ration Admin can begin you must enter the User Password of the programmed Attendant extension for the Tenant Group to be administered 1 At any digital extension enter the Admin Code 0 2 Enter the Tenant Group number to be Administered Typically Tenant Group 1 3 Press save 4 Enter the password for this Tenant Group Attendant default for the Tenant Group 1 Attendant is 9999 5 Press show The first Ad...

Page 61: ...ailable for special circumstances that may arise such as holidays and bad weather days so that callers can be informed of unusual business hours adjustments While active Temporary Mode Y plays the Temporary Greeting in place of the DAY ALT and EVE Greeting 1 Press chg Temporary Mode is toggled On Off each time chg is pressed 2 Press next The Admin item System Speed Number displays To change System...

Page 62: ...umber location Enter into 501 123 456 7890 123 456 7890 To dial this number access only location 500 Attendant One primary attendant may be assigned in each of the DX 80 system s three 3 Tenant Groups The standard Digital Speakerphone will serve as the attendant telephone When assigned as attendant this extension supports general system functions like Line Recall Forced Incoming ICM Call Forward a...

Page 63: ...e system programmed Attendant Extension 101 Attendant Password is 9999 Programming Abstract Program the selected extension as the Attendant extension Program the selected extension as the Alternate Attendant extension Program Attendant extension User Password Note Reference User Password for programming instructions of this feature Programming via the DET Digital Extension Terminal Note back next ...

Page 64: ...the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Program Attendant Extension Use to highlight System Resource and then press The cursor is now positioned on the database item Attendant Press The cursor is now positioned on the database item Attendant Tenant 1 Press to select this data item for change The data item...

Page 65: ... system Each requires its own dedicated digital port and therefore reduces the number of digital speakerphones that can be connected to the system on a one to one basis Any digital extension may be assigned four Attendant Extension DSS Consoles maximum Related Features Direct Station Selection DSS Busy Lamp Field BLF Speed Dial System and Extension Attendant Extension DSS Console Button Programmin...

Page 66: ...sole to program Valid entries are 1 12 Enter the number of the next DSS Console to program or press the Hold button to return to the previous programming menu for other programming requirements Or press the On Off button twice to exit programming mode Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory...

Page 67: ...xtension DSS Console Button Programming 4 The Attendant Extension DSS Console has 60 buttons that may be programmed for any of the available DX 80 system directory numbers Forty eight of the sixty buttons have dual colored LED s and are user and or system programmable for any system directory number System Speed Dial CO Lines and DSS BLF extensions The remaining twelve buttons on the Attendant Ext...

Page 68: ...base item Press The DSS Console number 1 12 must now be input If this information is not known use the Attendant Extension DSS Console programming to determine the DSS Unit Press to select this DSS unit feature button programming The cursor is now positioned on the first button upper left corner of the DSS unit Use to highlight the appropriate button for programming Press The cursor is now positio...

Page 69: ...loying a successful automated attendant operation Consider the ten 10 messages greetings and any specific telephone system dialing operations that have been established for your DX 80 application Consider the following What are the extension numbers that should be listed in the greeting if any Should any UCD Group directory numbers be announced For example dial 410 for Sales Will you be using the ...

Page 70: ...ult password is 9999 Press show The display shows SVC MODE CHANGE Press next The display shows AUTO_A MESSAGE Press show The display shows 1 DAY GREETING This is the greeting that callers will hear when they are answered by the DX 80 Automated Attendant and the system is in the DAY mode of operation Notice that the button LED is lit during the Automated Attendant setup session This indicates that ...

Page 71: ...Select screen displays Input 03 43 to program the Automated Attendant Press save Press show The first Auto Attendant database item Ring Time To Answer displays To change the Ring Time To Answer press chg change This timer sets the amount of time that a caller will hear ring back before the line is answered by the auto attendant Enter the new answer delay time from 0 20 seconds then press save Pres...

Page 72: ...fore the Waiting Code and Inquiry Codes must be considered when changing the DISA Code Enter the new DISA Code digit and press save to store Press next The next database item Answer Position displays To change the Answer Position press show Since Answering Positions may be assigned as unique destinations per Tenant Group the system requires this input now Enter the tenant group for which programmi...

Page 73: ...ter the Main Menu Select PC DBA from the Main Menu The PC DBA menu is then shown Select Programming from the PC DBA menu Use to highlight Call Handling and then press The cursor is now positioned on the database item Call Handling Category 1 Use to highlight Automated Attendant then press The cursor is now positioned on the database item AAT Category 1 Press to select this Category or move the cur...

Page 74: ...e Answering Position Call Handling Auto Attendant Alternate Mode System Application Time Switching Operation Once programmed the function of Automatic CO Line Ringing Modes needs no user intervention The current mode of operation will be displayed for easy identification and verification Service Modes are displayed from the Attendant station only as follows Day Mode Display JUN 22 THU 5 13 EXT 105...

Page 75: ...ys If changes are necessary for this day press show otherwise press next until the day of the week for which changes must be made displays Then press show The first time period for which the Service Mode may switch displays for the day selected ALT START Alternate Start Time Press chg to change this data Or Press next to select the Service Mode for which a time schedule must be entered The data it...

Page 76: ...ramming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure Automatic Hold 94 You may enable this feature on your telephone to simplify call handling and avoid accidental lost calls Automatic Hold will automatically place any call that is currently ...

Page 77: ...lly after the call is released or placed on hold unless the user presses Voice Recorder button 67 to save the recorded conversation before ending or holding the call When saved the conversation is stored in the extension user s mailbox Related Features Voice Mail Digital Integration Related Programming Extension Application Voice Mail Table Record Digit and Automatic Record Member Call Handling Vo...

Page 78: ...rd Note This eight character password can be changed Press show The DB Item Select screen displays Input 01 101 156 20 101 156 extension to program Record Allow for the selected extension Press save The display will show the current setting for Record Allow for this extension Press chg change to select Y N yes no Yes will set this extension as a Record Allow extension Press the Volume button up or...

Page 79: ...mber as required When you have completed all changes press escape to exit System Reminder programming You will be prompted to confirm exit request press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave this data unchanged Press Y to save changes You will then be prompted File Exists Override Press N to abort changes and leave this data unchanged Press ...

Page 80: ...up are busy at the time of an Automatic Redial attempt that attempt will count as a valid attempt and reduce the remaining number of attempts Default Setting Attempts is set at 8 seconds Interval is set at 60 seconds Waiting Time is set at 15 seconds Programming Abstract Adjust timers as required Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are interacti...

Page 81: ... are selected in sequence with each press of the key Continue programming other database items as required When you have completed all changes press escape to exit System Reminder programming You will be prompted to confirm exit request press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave System Reminder unchanged Press Y to save changes You will the...

Page 82: ... 7 Input the valid CO Line Group Directory Number e g 9 for CO Line Group 1 800 for CO Line Group 2 806 for CO Line Group 8 8 Press save 9 You hear the confirmation tone when the selection is made after save is pressed Operation Lift the handset to access the selection Conditions a The system will not allow invalid directory numbers to be programmed during setup b When a CO Line or CO Line Group i...

Page 83: ...system has two 2 standard external music source inputs for Music On Hold and Background Music When a Digital telephone is idle and this feature is activated you can monitor background music BGM through the telephone speaker You can use the feature code or press the programmed feature button to select BGM Channel 1 771 BGM Channel 2 772 This is a standard feature of the system no additional equipme...

Page 84: ...battery inoperable for the intended purpose Considering normal system use and periodic loss of commercial AC power the Lithium Ion battery life expectancy is 5 years When necessary replace with a like battery Battery Back Up System An external UPS Uninterruptible Power Supply Optional may be installed to connect between the KSU and a dedicated 110VAC outlet The approximate time in back up hours wi...

Page 85: ...nditions a BLF DSS buttons may be assigned to any of the 30 User Programmable Feature Keys b Extensions in Do Not Disturb mode will cause the LED associated to that extension to flash red c Extensions that are busy will cause the LED associated to that extension to light steady red d The DSS function can be used to transfer calls to other extensions e Each Digital Speakerphone has a default featur...

Page 86: ... at default Related Features Flexible Numbering Plan Tenant Group Related Programming System Application Operator Code System Resource Attendant Default Settings System Application Numbering Plan Operator Code Length is set to 1 one System Application Numbering Plan Operator Code Leading is set to 0 zero System Resource Attendant Tenant Group 1 is set to extension 101 System Resource Attendant Ten...

Page 87: ...mple if Length is set to 1 the entire code is the Leading Digit typically 0 If the Length is 2 the resulting code will be two digits The Leading Digit may be input as a single digit or both digits See the table below for some examples Length Leading Resulting Code Comments 1 0 0 Usual assignment Users dial 0 to reach the system attendant 2 0 00 System assigns the second digit beginning with 0 sinc...

Page 88: ... 06 Tenant Group 2 Alternate Attendant 04 02 3 01 Tenant Group 3 Attendant 04 02 3 06 Tenant Group 3 Alternate Attendant Press the Hold button to return to the previous menu level or press Volume to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working dir...

Page 89: ...e programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to ret...

Page 90: ...lability You may only have one Call Back active at any time Related Features Call Back Cancel All F Related Programming CO Line Assignment Operation 1 Press a busy solid Red LED CO Line or CO Line group button or dial a CO Line access group number 9 800 806 740 755 While the busy tone sounds the display will read CO LN BUSY XXX 2 Press cbck Interactive Soft Button or Dial on the dial pad Confirmat...

Page 91: ...nce over Call Back and will be answered when the extension goes off hook h To delete all active Call Back requests sent from your extension dial Feature F Call Back Extension cbck This feature allows you to queue an extension which is busy in Do Not Disturb DND or idle When you send a Call Back to a busy extension the Call Back process will begin when the busy extension hangs up When you send a Ca...

Page 92: ...d CBCK DELETE XXX Your extension will return to an idle status d To invoke a Call Back at an extension that is in the Voice Announce mode you must first Force Tone Ringing e If the Call Back is not answered during the reply alert ringing the response message will be displayed until you press either reply or del f The Call Back process begins when both your extension and the called party s extensio...

Page 93: ...t be enabled for your extension in database administration Forward conditions may be set as follows for each call forward type Intercom calls only Intercom and CO Line including transferred CO Lines calls CO Line calls only Related Features Do Not Disturb Forced Intercom Call Forward Intercom Mode Selection Forced Intercom Tone Ring Messaging Call Me Text or Voice Related Programming Extension Rec...

Page 94: ...ing or transferred calls icm co both intercom and CO Line calls icm intercom calls only You hear the confirmation tone the extension returns to idle the Auxiliary Lamp is lit green and the display shows FWD in the middle of the bottom row No Answer Call Forward 1 Press next The display will read CALL FORWARD n_ans ext follow 2 Press n_ans The display will read NO_ANS FWD _ bksp save chg 3 Input th...

Page 95: ...isplay shows FWD in the middle of the bottom row Follow Call Forward 1 Press next The display shows CALL FORWARD n_ans ext follow 2 Press follow The display will read FOLLOW ME preset remote Follow Me From another extension to this extension 1 Press remote The display shows REMOTE SELECTION del set 2 Press set The display shows FOLLOW FM _ bksp save chg 3 Input the extension number where calls are...

Page 96: ...hese call conditions 1 CO calls only 2 CO and Intercom calls 3 Intercom calls only Immediate Forward dial 22 extension 1 2 3option Busy Forward dial 21 extension 1 2 3option No Answer Forward dial 24 extension 1 2 3 option t 1 t 2 t 1 t 2 are time settings t 1 is time the first call to your extension following inactivity at your extension will ring before forwarding t 2 is the time all calls after...

Page 97: ...Never Day Evening Always Call Handling External CFW Talk Time 5 Range is 1 2 3 5 10 15 minutes Programming Abstract Program the appropriate extension for the use of External Call Forward Program the appropriate changes if any to the Talk Time and Service modes of operation for ECF Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button op...

Page 98: ... changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Program the various system External Call Forward parameters Use to highlight Call Handling Then press Use to...

Page 99: ... will follow the programmed conditions unless an extension call forward has been enabled and the timer for the extension call forwarding is programmed at a shorter time than the Predefined timer b Ringing at the DAY and EVE assigned locations continues until the CO Line has been answered c When CO Lines are Call Forwarded Predefined to the DX 80 Voice Mail system special handling of the ringing li...

Page 100: ...DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Use to highlight CO Line Then press Use to highlight Answering Position Then press Use to highlight Pre CFW NoAns...

Page 101: ...ng Call Handling CO Line Preset Call Forward Conditions a Calls that are forwarded to the DX 80 Voice Mail system via any extension call forward include special handling The extension directory number is sent to the VM system with the call to identify the mailbox where this call should be routed b Call Forward Extension settings user invoked call forward supersede Call Forward Predefined settings ...

Page 102: ... system Predefined No Answer Call Forward Time Press save This advances to the Predefined FWD Time database item Press chg until the appropriate value displays Continue making other database changes or exit programming mode when changes are complete Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory a...

Page 103: ...s you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Pleas...

Page 104: ...s can be retrieved from any extension e CO lines that have been parked are on Transfer Hold at the extension that where the call was parked and on I Hold at the extension that parked the call f Any extension can retrieve a parked CO line even if the extension is normally not allowed to access or receive a call on that line g A user invokes Call Park Answer and has no CO line button for the line re...

Page 105: ...lephones Group Call Pickup When you hear another extension in your pickup group ringing press Or When you hear an extension in another pickup group ringing dial that Pick Up Group number 440 447 Conditions a If the call at the dialed extension has stopped ringing you will hear error tone and the display on a Digital Speakerphone will show PICKUP FAILURE b A extension that doesn t have the outside ...

Page 106: ...0 enhances analog port interface by providing call progress data to analog ports for system internal calling Calls to an analog port will be delivered to the analog port with CID format data identifying the internal extension and user name if programmed placing the call Related Features Caller ID SMDR Caller Identification Table Conditions a Caller ID will supersede internal calls That is when an ...

Page 107: ...ing press the CID Table code 6 You are prompted to enter a password 2 Input the attendant extension password The default password is 9999 3 Press show The display shows CID CALL TABLE USE VOL KEYS 4 Use the the Volume button up or down to go through the Caller ID Table Up reviews the list from the most recent Down reviews the list from the oldest recorded The default password is 9999 5 Each logged...

Page 108: ...dial if it is required for callback Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB...

Page 109: ...y typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Use to highlight Call Handling Then press Program CID codes required for seamless CID callback operations in the DX 80 Use the cursor positioning arrows to highlight ...

Page 110: ...o return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure Camp On Extension camp Camp On is used to privately alert a busy extension for immedia...

Page 111: ...r all Extensions Range is 0 7 Extension Class of Service Eve 0 for all Extensions Range is 0 7 Restriction Toll Restriction Interval 001 is set for all calls allowed and all COS 0 7 See Toll Restriction for specific programming of the toll tables Programming Abstract Program the Extension to follow the toll table programming Allow Digit Interval by assigning the associated Day operation COS and Ev...

Page 112: ...inue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure CO Line Alternate Route CO Line Alter...

Page 113: ...gital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Program CO Line Groups for Altern...

Page 114: ... PC DBA menu Use to highlight System Application Then press Use to highlight Category 2 Then press Program CO Line Groups for Alternate CO Line Groups Use to highlight CO Line Application Then press Use to highlight Alternate CO Group Then press Notice the display header CO Line Application Alternate CO Group1 1 2 The 1 2 indicates that this is the first of two pages for this database programming ...

Page 115: ... an available idle CO Line button or dial a CO Line Group access code 9 800 806 Conditions a An extension that attempts access to a CO Line that is not assigned for access at that extension will hear error tone and the display will show CO LN UNAVAIL b Extensions that are not assigned access to a CO Line may receive that CO Line via Transfer However once the transferred call is disconnected that e...

Page 116: ...ghlight Line Assignment Then press Notice the display header Extension 1 05 The 1 05 indicates that this is the first of five pages for this database screen Page 1 is extension ports 1 14 Extensions 101 114 Use the and buttons on the PC keyboard to select the page for the extension s to be programmed Use to highlight the Line Assignment for the Extension CO Lines are listed along the top of the di...

Page 117: ...he call is disconnected If the Call passes the COS check the call connection is allowed Related Features CO Line Day Eve Class of Service CO Line Assignment Extension Day Eve Class of Service Operation 1 Access a CO Line 2 Press an idle CO Line button 3 Dial a CO Line Group Access Code 9 800 806 4 Press a CO Line Group Button 5 Dial a Speed Dial location that has a stored telephone number Conditio...

Page 118: ...abase Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Program extensions for CO Line Access Index 02 ccc 03 where ccc the CO Line Directory number 740 755 Input 02 ccc 03 to program CO Line ccc Line Group Press save This advances to CO Line Group for CO Line ccc Press chg unti...

Page 119: ...menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure CO Line Group Directory Number Swapping Directory swapping is provided to further customize directory numbers to specific s...

Page 120: ...ress Use to highlight CO Line Application Then press Use to highlight CO Line Group Directory Number Swapping Then press The current CO Line Group numbers and the assigned directory number are displayed Use to highlight the appropriate CO Line Group under the column DIR Swapping Then press Input the CO Line Group Directory Number for this CO Line Group Press The database item is temporarily stored...

Page 121: ...Call Abandon Times Talk mode and Hold mode as required to match the control signals being received from the telephone Company Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter...

Page 122: ...ogram CO Lines for Call Abandon Use to highlight CO Line Then press Use to highlight Category 1 Then press Notice the display header CO Line Category 1 1 2 The 1 2 indicates that this is the first of two pages for this database programming Page 1 shows the programmable database items for CO Line ports 1 8 CO Lines 740 747 Use the and buttons on the PC keyboard to select the screen of Category 1 th...

Page 123: ...data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure CO ...

Page 124: ...nu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight System Resource Then press Use to highlight CO Line Names Then press The CO Line directory number 740 755 is listed along the left side of the display The current name label programmed is listed adjacent to each directory number Use to highlight the CO Line Name to be programmed Press to change ...

Page 125: ... screen displays Copy CO Line s via Individual one at a time programming method 08 11 01 Input 08 11 01 Press save This advances to the Individual CO Line Copy screen Press show The system prompts for the CO Line that should be copied COPY FROM Input the CO Line directory number of the CO Line that has been programmed for copying to other CO Lines Press save The system prompts for the first CO Lin...

Page 126: ...mming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight System Application Then press Use to highlight CO Line Copy ...

Page 127: ...prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu C...

Page 128: ...te flexibility is possible Each CO Line may be assigned individually as a Receive Assigned Yes or No When ringing occurs on a CO Line that is Receive Assigned No the LED for the CO Line lights busy while the line is ringing Related Features Tenant Group CO Line Private Line CO Line Group Related Programming Extension Receive Assignment CO Line Tenant Group CO Line Group Private To Conditions Recei...

Page 129: ...Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight Extension Then press Use to highlight Receive Assignment Then press Use and to highlight the extension and CO Line to change Press until the appropriate data displays Y N Use and to highlight the next extension CO Line to change Continue this process for all extensions CO Lines to change ...

Page 130: ...ult attendant position in the Day and Evening modes of operation No Predefined Call Forward destination is assigned for any CO Line see Call Forward CO Line Predefined Programming Abstract Program CO Lines for ringing as required Ringing may be assigned to extensions Hunt Groups or to Virtual Numbers Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD i...

Page 131: ...ess Use to highlight Answering Position Then press Use to highlight the Day Member or Evening ringing destination for the CO Line CO Line numbers are listed vertically along the left side of the screen Then press Input the CO Line Hunt Group or Virtual Number directory number where ringing for this CO Line is to be assigned Press The database item is temporarily stored Use to highlight the next ri...

Page 132: ...ital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 02 740 755 11 740 755 the CO...

Page 133: ...ringing assignments while the system is in DAY mode EVE This is the ringing pattern for CO Line ringing assignments while the system is in EVE evening mode TIME This is a scheduled time clock that automatically adjusts the mode of system operation from DAY mode to EVE mode based upon preprogrammed settings ALT The Alternate mode is specific to use with the optional AAM Automated Attendant Module T...

Page 134: ...rogramming Abstract Program each CO Line for the ringing position s Answering Positions required Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note T...

Page 135: ...pleted all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes t...

Page 136: ...nput a new CO Line number Continue making other programming changes or exit the programming mode Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from t...

Page 137: ...nes equipped on the system but not connected to telephone company network facilities The EMPTY type eliminates the CO Line from access by system features that automatically access CO Line resources CO DEV CO DEV type is provided to mark a CO Line circuit as being connected to special apparatus This type effectively removes the CO Line circuit from automatic access by system features while maintain...

Page 138: ...save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND fun...

Page 139: ...t is highly recommended that the all CO Lines be set at the factory default for Call Abandon Y to optimize Meet Me Conference functionality b When Call Abandon is set to N for any CO Line you must set the Meet Me Conference Talk Time to some value other than 0 This is the only facility that will allow the CO Line to be disconnected if Call Abandon is No c Up to four simultaneous connections may jo...

Page 140: ...de Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight Call Handling Then press Program the Meet Me Confer...

Page 141: ...ltaneously Conference combinations may consist of 3 CO lines maximum and any number of extensions to a maximum of 4 parties members One inside key telephone station is the controller of the conference and constitutes one conference member Before a conference can be established with a maximum of 4 members a 3 member conference must first be established Supervised Unsupervised A supervised Conferenc...

Page 142: ... parties include the initiator Controller of the conference 5 Hang up to end the Conference Operation Establish an Unsupervised Conference 1 First establish a conference per above with two or three CO Lines 2 Press 77 3 The Unsupervised Conference is established and your extension returns to idle Operation Rejoin an Unsupervised Conference 1 Press 77 2 Your extension is rejoined to the conference ...

Page 143: ...etup a private talk with any one attending party d When adding new parties to a conference and while speaking privately to a particular conference member other members of the conference will be connected to Music On Hold e Each of the calls involved in a holding conference will be placed on Exclusive Hold f When the controlling party exits a conference the most recently invited internal party will...

Page 144: ...ess chg until the appropriate Conference Tone operation displays Y N Continue making other programming changes or exit the programming mode Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA f...

Page 145: ...function has been performed Please refer to the Programming section of this manual to learn more about this procedure Database Administration Via PC DBA The DX 80 system allows the installer technician to administer system database parameters via an IBM Compatible Personal Computer The use of a PC has distinct advantages over programming the system via the digital telephone including specific data...

Page 146: ...C DBA working directory and then pressing At this time the title page displays as below DX 80 PC DBA C Copyright 2000 All Rights Reserved Ver R16UM0 F19 Press Any Key Press any key as requested The Main screen is then displayed with the cursor positioned on PC DBA Main PC DBA Database Save Database Restore Exit to DOS Press to enter into the Programming and Maintenance functions of PC DBA The PC D...

Page 147: ...nchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to move up through the menu levels You may continue making other programming changes Or Exit PC DBA programming to do so Continue pressing escape until the Main menu is again in vi...

Page 148: ... Regardless of where the files are to be stored remember the location so that they can be retrieved at the appropriate time When the drive directory name has been input press If it is a new directory the following alert displays Directory Not Exist Create it Y N Press Y The files are copied to the location specified and the following message displays to confirm the procedure Backup Completed Press...

Page 149: ...2 A Save U Save Press F2 to select Auto Save or U Save You Save This selection determines how PC DBA will save data during the programming process The current mode of operation displays If U Save is selected PC DBA prompts the user to confirm the save operations During the save process changed data is written over existing data files to store the changed data For this reason the user must be confi...

Page 150: ...ed Dial and Service Mode are user adjustable these fields might be erased if a Send All operation is performed using an outdated PC DBA database F4 Send Before data can be exchanged between the PC and the DX 80 system a connection must be made between the two devices This connection is a serial RS 232 COM Port or Modem link While on site the PC may be connected to the DX 80 via a standard RS 232C ...

Page 151: ... outdated PC DBA database F5 Connect Connecting to the DX 80 processor Once a physical connection cable or modem has been made between the PC and the DX 80 system You must link the two devices using the F5 Connect function Press F5 If an adequate connection exists between the DX 80 system and the PC you will see the following Connect prompt Connect 1 Receive Data From KSU 2 Don t Receive Data From...

Page 152: ... DBA screen Printout requires that this screen be in use at the time F7 is pressed Note It is often more convenient to use Database Save and view a database configuration through PC DBA rather than reviewing the database via hard copy F7 Print also requires that a printer be connected to the PC Parallel port to operate F8 Initialize In the programming process it is often desirable to revert to fac...

Page 153: ...iate connection A successful negotiation results in the following confirmation display MODEM Connect Connect Succeed The connection is also noted with an icon that appears in the upper left corner of the display Mdm Once a modem connection has been accomplished F4 Connect is possible F4 Connect is required to link PC DBA to the DX 80 system processor F10 RS232C F10 RS232C is the utility to setup t...

Page 154: ...ns are essential to complete database programming tasks These buttons take on many functions while in the Database Administration mode Throughout the programming instructions the associated LCD Interactive button operation is indicated within square brackets LCD Interactive buttons include the following back move back one database item or database item parameter next move to the next database item...

Page 155: ...g changes or exit the programming mode Default Set 69 When an extension user has invoked several features on his or her extension it may be necessary to clear all settings and return the telephone set to the factory condition The Default Set code is used to perform this operation Operation 1 Press 69 The display shows the following screen to confirm the intention DEFAULT SET go 2 Press go to invok...

Page 156: ...red for the extension number entered Related Features Auto Attendant System Speed Dial Related Topics All Intercom calling related features All CO Line calling related features Related Programming Call Handling DISA Operation 1 Call into the DX 80 system from some remote location 2 If answered by the Automated Attendant press 9to access DISA 3 If the dialed number is a DISA line only the line will...

Page 157: ... Range is Y N Call Handling DISA Day COS is set to follow 0 Range is 0 7 Call Handling DISA Evening COS is set to follow 0 Range is 0 7 Call Handling DISA Service is set to Always for all CO Lines Range is ALWAYS NEVER DAY EVE Call Handling DISA Talk Time is set to 5 minutes Range is 1 2 3 5 10 15 Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD inte...

Page 158: ...ry number screen so that another CO line may be programmed for DISA if necessary Input the CO Line directory number to program for DISA operation and then press show and set the necessary data item values as above Or Press the Hold button to exit DISA programming and return to the previous menu level Continue making other programming changes or exit the programming mode Programming via PC DBA Note...

Page 159: ...n of this manual to learn more about this procedure Direct Station Selection Console The Direct Station extension Selection Console is a self contained digital device that connects to an available DX 80 digital port The console provides one button access to system resources for the extension to which it is programmed to operate The console has 48 dual color LED buttons that can be programmed for s...

Page 160: ...assword can be changed Press show The DB Item Select screen displays Program DSS Owner 04 14 1 01 12 Input 04 14 1 01 12 then press save This advances to the DSS Allocation programming screen for the DSS Console selected 1 12 Press save This advances to the DSS Owner screen and displays the current contents Press chg to change the DSS Owner the extension for which this DSS is to operate Input the ...

Page 161: ...is database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape ag...

Page 162: ...DBA menu Then press Use to highlight System Application Then press Use to highlight Category 1 Then press Use to highlight Ring Scheme Press until the appropriate Ring Scheme displays When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to...

Page 163: ...en enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 02 740 755 11 then press save This advances to the CO RING TYPE programming screen for the CO Line selected CO Line 1 740 CO Line 16 755 Press chg until the appropriate value for this data item displays Press the Hold button to return to the previous menu level or pr...

Page 164: ...ansfer Distinctive Ringing CO Line Default Settings Distinctive Ringing is set to 1 Range is 1 8 Operation 1 Press the Distinctive Ringing Tone code 7 2 The current Tone is heard and the setting displays RING TYPE 1 chg 3 Press chg until the appropriate tone is heard and displayed Conditions a CO Line Distinctive Ringing overrides an extensions setting of Distinctive Ringing b The Distinctive Ring...

Page 165: ...ELETE 3 When the display reverts back to idle condition the DND is removed from the display Conditions a Do Not Disturb cannot be enabled if you have activated Call Forward b At any time while your digital speakerphone is idle you may immediately divert an incoming tone ringing intercom call to the attendant by using the DND feature Forced Intercom Call Forward c Any DSS BLF button of your extensi...

Page 166: ...xtension Intrusion Active Operation Calling an Extension in Do Not Disturb DND 1 Place intercom call to the extension in DND DND tone is heard and the display indicates the condition of the called extension EXT 103 DND override 2 Press override 3 The called extension rings Conditions a An extension in DND that has been override will tone ring indicating the override b An extension in DND that has ...

Page 167: ...ctive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 03 33 01 then press save The Tone Time displays Press chg until the appropriate Tone Time displays Press...

Page 168: ...ssages and UCD Names programmed into the customer database may be enhanced for special requirements using the choices available in the Letter Schemes The end user may select from eight different lettering schemes that can be programmed for use at any one installation While these names are being entered in database programming and while the user is editing an Outgoing Message the chosen Letter Sche...

Page 169: ...ess Use to highlight Category 1 Then press Use to highlight Letter Type Press Each time you press the value of this database item is updated Use the table to determine the specific Enhanced Letter Type for this application When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prom...

Page 170: ... Group member you receive Internal Zone Pages directed to your Extension Paging Group Extension Paging Groups are assigned in the Database Programming Related Features Extension Paging Related Programming Extension Paging Group System Application Numbering Plan EXT Page Group Conditions a Extensions may be assigned to only one Extension Page Group b When Page Announcements are made all idle extens...

Page 171: ...Extension Then press Use to highlight Category 1 Then press Use to highlight Paging Group for the extension Press until the necessary Page Group number displays for this extension Continue making other programming changes as required When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will t...

Page 172: ...ital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Program User Password Length Input...

Page 173: ...umeric password then press When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort change...

Page 174: ...he feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 01 101 156 03 then press save This advances to the Pickup Group programming screen for the selected extension Press chg until the appropriate value for this data item displays To continue programming Pickup Groups for other extensions Press the ...

Page 175: ...o learn more about this procedure Extension Programming Copy This database feature is used to copy the various extension programming settings quickly from one extension to other extensions There are two methods to copy extension data to other extensions 1 individual is used to copy from the source extension to other extensions one at a time 2 group is used to copy from the source extension to othe...

Page 176: ...p Group directory number associated to the extensions where this data is to be copied then press save The COPY TO screen is immediately prompted again and the data may be copied again to another group of extensions via another Pickup Group directory number Repeat the process for all extension Pickup Groups to be copied with this data Press the Hold button to exit Individual Copy programming and re...

Page 177: ...base programming can be exchanged swapped from one port to another This feature can be used to simplify moves and changes of extensions at any specific location When extension directory numbers are swapped from one port to another the associated programming is moved with the extension number Related Programming Extension DIR number Swapping DSS Unit Conditions Extension directory numbers can only ...

Page 178: ...ired When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data u...

Page 179: ...ation using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 04 05 101 156 then press save This advances to the Extension User Name programming screen for the extension selected 101 156 Press chg Input the new Extension User Name for this port using the Dial Pad and the following table 012345...

Page 180: ...sic sources These music sources can be monitored at Digital Speakerphone extensions using the Background Music codes 771 772 The Background Music codes can be used to listen to either Background Music channel depending on Database Programming These music sources are programmable for Music On Hold on a per CO Line basis Any CO line party placed on Hold will hear the music source programmed for that...

Page 181: ...s menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Pr...

Page 182: ... Zone may be accessed individually or with all eight 8 Internal Paging Zones as an All Call Page Related Features Paging Meet Me Page Related Programming Extension Paging Group Paging Allow Operation 1 While in the idle condition lift the handset 2 Dial the External Page access code 777 3 Page Alert Tone is heard 4 Make paging announcement 5 Hang up when finished Conditions The External Page acces...

Page 183: ...ng from the PC DBA menu Then press Use to highlight System Application Then press Use to highlight Numbering Plan 4 Then press Use to highlight the database item External Pager Length if the length of this code is to be changed Press until the appropriate length displays Or Use to highlight the directory number code that is to be changed External Pager Leading 1 2 or 3 Press Input the new code and...

Page 184: ...ry number Programming Abstract Program the analog extension port connected to the facsimile machine as the Fax Destination for the CO Line port s that will detect Fax tone Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Admini...

Page 185: ...ll then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer ...

Page 186: ...ension Then press Use to highlight Category 3 Then press Use to highlight the database item FTR BTN Disable for the extension to be changed Press until the appropriate value displays When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to ...

Page 187: ...xible System Numbering Plan All feature access codes Operation 1 While the telephone is idle no call activity press 5 The display shows DIR CODE LOOKUP dir ftr suffix 2 To find a system Directory Number press dir The first screen of directory number listings displays If you don t see the system resource listed press next until the resource displays then press that interactive LCD button For exampl...

Page 188: ...k FEATURE 92 FEATURE 92 Alarm Key FEATURE 62 N A All Forward FEATURE 2 FEATURE 2 Attendant Administration FEATURE 0 Password 9999 Auto Hold FEATURE 94 FEATURE 94 Auto Line Select FEATURE 95 FEATURE 95 Auto Redial FEATURE 78 N A Busy Forward FEATURE 2 FEATURE 2 Busy Ring Allow FEATURE 2 FEATURE 2 Call Forward FEATURE 2 FEATURE 2 CBCK Callback Delete FEATURE FEATURE CID Table FEATURE 6 Password 9999...

Page 189: ...ck Phone FEATURE 97 Password 9999 Memo Pad FEATURE 5 N A MSG Message Waiting FEATURE 96 N A Mute Key FEATURE 76 N A No Answer Call Forward FEATURE 2 FEATURE 2 Paging Answer FEATURE 59 N A Paging Receive FEATURE 9 FEATURE 9 Park Call FEATURE 73 N A Pause FEATURE 70 N A Private Talk Conference FEATURE 57 N A Release Key FEATURE 52 N A Ring Mode System Service Note Attendant station only FEATURE 63 P...

Page 190: ...g the Start Time and the End Time Related Features Transfer SLT Single Line Telephones Call Park SLT Hold Common System I Hold Indication Related Programming Call Handling Category 2 SLT Hook Flash Start Call Handling Category 2 SLT Hook Flash End Conditions a The Start Time can be set very low to detect very fast operation of the hook switch but care should be taken when using low Start settings ...

Page 191: ...n the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight Call Handling Then press Use to highlight Category 2 Then press Use to highlight SLT Hook Flash Start or End Press until the appropriate timing displays Continue making oth...

Page 192: ...ss FLASH hook switch flash 2 Dial the CO Line code wait for a dial tone and then dial the second number 3 To switch back to the first call press FLASH and then dial 2 4 To disconnect the current call press FLASH and then dial 1 Conditions a The Flash code may be stored in any speed dial location b The Flash code may be stored in the Last Number Redial buffer When you activate redial a Digital Spea...

Page 193: ... yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming cha...

Page 194: ...tons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 03 03 then press save This advances to PBX Flash programming Press the Hold button to return to the previous menu level or press the Volume butto...

Page 195: ... Copy Conditions a Buttons without feature programming will display AVAILABLE KEY b Refer to the digital speakerphone button maps in the Overview Configuration section of this manual for default button assignments Operation 1 Press 3 The display will show PRESS FTR KEY 2 Press the Flexible Feature Button to view its contents code For example press button 1 lower left 740 show chg 3 Press show The ...

Page 196: ... a directory number press dir DIR NUMBER _ bksp save chg 6 Input the directory number and then press save If you make a mistake use bksp and chg to re enter the number 7 To program a feature code press ftr FTR CODE _ bksp save chg 8 Input the feature code 6 for CID Table review then press save 9 Continue programming other Flexible Feature Buttons or lift replace handset to exit this programming Co...

Page 197: ...making other programming changes as required for this extension When you have completed all changes press the escape key to exit button programming for this extension This returns you to the previous menu level where you may enter another extension number for which changes are to be made Input the next extension number and press Or Press the escape key again You will see the prompt Exit This Featu...

Page 198: ... facilitates this call For this reason the Numbering Plan is often referred to as the system Directory Numbers The DX 80 allows for a very flexible configuration of numbering for the various system resources Resources are defined primarily as port oriented components of the system A numbering structure specific to the application can be accommodated The system resources listed under Related Featur...

Page 199: ...Loud Bell Control 3 779 Null Null na 779 External Pager 3 777 Null Null na 777 Virtual Number 3 70 71 72 na 700 729 Meet Me Conference 3 39 Null Null na 390 397 Programming Abstract Program the Directory Number Length for each of the system resources Program the digits for the selected resource Special consideration should be taken when applying digits to resources Any resource may be assigned all...

Page 200: ...Plan item to be changed displays Repeat the steps above for all Numbering Plan items to be changed Reference the tables below for information on Numbering Plan capabilities Pickup Group Directory Number Examples Leading Digit s Length 1 2 3 Resulting Code Comments A 2 4 Null Null 40 47 1 Users dial 40 47 for Group Pickup 2 The digit 4 is unavailable as the first digit for any other directory numbe...

Page 201: ...igit for any other numbering plan requirements 3 Only eight extensions will have intercom numbers Press the Hold button to return to the previous menu level or press the Volume button to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and t...

Page 202: ...the attendant by pressing the DND button Related Features Do Not Disturb Intercom Mode Selection Call Forward Operation 1 When your telephone is set to Tone Ring and another station is calling you The telephone will display STA xx CALLING 2 Press 4 The display will show DO NOT DISTURB 3 The ring is discontinued and the call is sent to the programmed attendant Your extension remains in Do Not Distu...

Page 203: ...on that doesn t answer the alert signal must be set for Tone Ringing Headset Jack All Digital Speakerphones have a standard 2 5 millimeter headset jack This headset jack facilitates industry standard headset equipped with this jack type Headset jack adapters are often available from headset manufacturers to adapt your headset to the 2 5 mm jack A headset connected to the headset jack can be operat...

Page 204: ...ure button with the Headset feature code and use the button to turn the headset on and off When the headset is enabled that button will light b While using the headset you may pick up Intercom Voice calls by pressing the On Off button c Incoming CO line calls may be answered by pressing the On Off button for automatic priority ring selection or by pressing the specific CO line button d Other featu...

Page 205: ...ou place a line on System Hold the green lamp for that line will flash at the I Hold rate This system hold line will flash the red lamp at all other extensions I Hold Indication allows you to easily distinguish between a call you placed on hold at your telephone and calls placed on hold at other telephones When you place a call on System Hold the associated line lamp will flash at the System Hold ...

Page 206: ... Hold Reminder Time Program the Single Line Telephone Hold Recall Time Program the Digital Extension Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password No...

Page 207: ...that placed them on hold Press Each time that enter is pressed the value of this database item is updated Continue making other programming changes as required When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave...

Page 208: ...Hold Reminder Program the Exclusive Hold Time Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press s...

Page 209: ... environments where the inside party accidentally presses the Hold ICM or DSS button while expecting the outside line conversation to be concluded Anytime the system detects a disconnect signal from the Central Office an existing Hold condition will be released freeing that line for future inbound outbound traffic Related Features Hold Common System Hold Exclusive CO Line Loop Supervision Talk Hol...

Page 210: ...t requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight Call Handling Then press Use to highlight Category 1 Then press Use Page Up or Page Down to select Category 1 screen two 2 2 Use to highlight Hold Abandon Time Press Input the new value in increments of 50ms then press Continue making other programming changes as r...

Page 211: ...base Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Input 03 07 then press save This advances to Hold Reminder programming Press chg until the appropriate Hold Reminder Time displays Press the Hold button to return to the previous menu level or press the Volume button up or d...

Page 212: ... longest period of time while placing the current call on hold Holding Call Answer works for all CO lines regardless of the extension CO line button programming It is possible to handle calls that do not appear no button at an extension via Holding Call Answer Related Features Hold Common System CO Line Assignment Hold Exclusive Related Programming CO Line Call Abandon Call Handling Call Abandon T...

Page 213: ...system extension features to emulate hotel operations The system attendant can Set extension wakeup calls via the Alarm Clock Extension feature Set extension status to Checked IN Checked OUT and Clean such that the associated LED of DSS BLF buttons for the extension indicate the current status In Checked Out and Clean modes dialing at the extension is restricted to intercom calls only Related Feat...

Page 214: ...N _ bksp show chg 3 Input the extension for which the Room Status is to be set Then press show EXTENSION XXX in out clean 4 Press the button corresponding to the status in which this extension is to be placed You hear the confirmation tone and the extension status is updated The display prompts for the next extension status for which Room Status changes are required EXTENSION _ bksp show chg 5 Inp...

Page 215: ... highlight Call Handling Then press Use to highlight Category 3 Then press Use to highlight the database item Hotel Enable Press Each time that enter is pressed the value of this database item is updated Continue making other programming changes as required When you have completed all changes press the escape key to exit this database programming screen You will see the prompt Exit This Feature pr...

Page 216: ...delayed If immediate is selected confirmation tone and the function is invoked If delay is selected DELAY TIME 1 chg Press chg until the appropriate delay time in seconds displays Analog Ports Single Line Telephones 1 Dial 9 2 Dial the extension number or speed bin number 3 Dial 0 9 0 9 second delay 4 Dial 9 to cancel Operation Invoke Hotline 1 While the extension is idle lift the handset The call...

Page 217: ...e appropriate Hour Mode Reference System Time and Date for setting system time Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight characte...

Page 218: ...mming section of this manual to learn more about this procedure Intercom Calling Non Blocking Intercom Button 65 You can place an intercom call by dialing the intercom number associated to the extension you wish to call If a Direct Station Selection Busy Lamp Field DSS BLF button is programmed it can be used to place an ICM call Intercom calls can be placed hands free without lifting the handset C...

Page 219: ...ce Hands free reply mode Voice Announce Privacy mode Tone Ringing mode The Intercom Mode is set individually at each digital speakerphone for greater flexibility of operation Related Features Call Forward Flexible Feature Button Programming Forced Intercom Tone Ring Voice Announce Hands free Reply Off Hook Voice Announce w Hands free Answerback Operation Setup 1 While the extension is idle press 9...

Page 220: ... Mode Selection Code 98 the LED associated to that button will indicate the current mode selection as follows Voice Announce Hands free LED will light steady green Voice Announce Privacy LED will light steady red Tone Ringing Mode LED will not light Default Setting All digital speakerphones are set to Voice Announce Hands free Reply mode Intrusion Extension CO Line Intrusion allows the initiator t...

Page 221: ...O for those extensions that should never be intruded Program the feature Intrusion Tone to NO if the Intrusion tone should not be heard at the intruded extension when another extension has intrusion joined the conversation in progress LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws Manufacturer assumes no responsibility wi...

Page 222: ...changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not upd...

Page 223: ...on is exceeded e The LNR feature code may be programmed on a programmable feature button f LNR will repeat a hook flash in the same sequence as it was first dialed If a speed dial number was first dialed g LNR will dial the speed dial number and any subsequent manually dialed digits h In the event that all CO lines are busy you will hear busy tone and your telephone will display ALL CO LNS BUSY If...

Page 224: ...placed on Hold This function can reduce wear on electromechanical devices that provide the message on hold function Related Features CO Line Ringing Modes Music On Hold External Paging Related Programming System Resource Loud Bell CO Line CO Line Type CO Line Group Default Settings System Resource Loud Bell L B Loud Bell Range is L B MS1 MS2 EP System Resource Loud Bell CO Line Group 1 8 N Range i...

Page 225: ...unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system me...

Page 226: ...hat you wish to take down the Memo Pad feature allows you to do this quickly without finding a piece of paper and pencil Related Features Flexible Feature Button Programming Automatic Redial Last Number Redial Saved Number Redial Operation Taking a Memo 1 While connected to a CO Line in a conversation either answered an incoming call or placed an outgoing call press 5 _ bksp save chg 2 Using the d...

Page 227: ...ated Programming System Resource Preprogrammed Message Outgoing Message Premise Message Operation Sending a Call Me Message Waiting 1 Place a call to an extension you get no answer or busy CALLING STA xxx cbck msg STA xxx BUSY cbck msg next 2 Press msg MESSAGE TYPE call me preprog 3 Press call me Confirmation tone is heard and the message is left at the called extension Your extension returns to i...

Page 228: ...lays Or Press chg to input a custom message _ bksp save chg Use the table and dial pad keys to input the message Then press save 5 Press send to send the message to the called extension Operation Sending a Voice Message Voice Mail System Required 1 Place a call to an extension you get no answer or busy CALLING STA xxx cbck msg STA xxx BUSY cbck msg next 2 Press msg When the optional DX 80 Voice Ma...

Page 229: ...al characters Refer to the Letter Scheme feature b Dial before any dial pad key to insert the numeral on the dial pad key instead of a letter in this character position c When is pressed after a letter has been selected for this character position the selected letter is forced to lower case d Use to insert a space e Use to advance to the next character position f Custom Text Messages can be 16 let...

Page 230: ...rogrammed message to change Press chg to input a new message for the selected preprogrammed message Use the chart and the dial pad keys to input the new message When finished press save Continue programming messages as required Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming v...

Page 231: ... Text 90 Each digital telephone may invoke an extension status display message to inform other users of the current status of the extension user There are six programmed messages that may be used and one user customizable message Whenever another digital speakerphone calls the extension with this Status message active the message displays at the calling extension Operation Setup 1 The extension mu...

Page 232: ...ed Message Premises Message 3 Gone for the day System Resource Preprogrammed Message Premises Message 4 In a meeting System Resource Preprogrammed Message Premises Message 5 Out of office System Resource Preprogrammed Message Premises Message 6 On vacation Programming Abstract Change the content of preprogrammed messages as necessary Programming via the DET Digital Extension Terminal Note back nex...

Page 233: ...e changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND functi...

Page 234: ...ate baud rate displays Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it reque...

Page 235: ...ked LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws Manufacturer assumes no responsibility with regard to the use of this feature It is provided for the virtue of ethical use only YOU are responsible for using this feature appropriately considering all applicable laws Related Features Intrusion Related Programming Extensio...

Page 236: ... extension displays Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests...

Page 237: ...ration Whenever a CO Line is placed on hold the programmed music source is heard Conditions The music channel s must be connected to some music source if background music or music on hold is necessary Default Settings CO Line MOH Source set to MC1 Music Channel 1 for all CO Lines Programming Abstract Program the Music Channel 1 or 2 or Tone for each CO Line Programming via the DET Digital Extensio...

Page 238: ...he Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure Mute Mute is provided to allow for temporary canceling of transmission to the connected party Whene...

Page 239: ...pplication Time Switching CO Line Day Eve Class Answering Position Call Handling Auto Attendant Restrictions Toll Restriction System Application Time Switching Operation Setup Service Mode button for One button Operation At the attendant extension program a button for the Service Mode feature code 1 Press 3 2 Press an available Flexible Feature Button 3 Press chg 4 Press The letter F displays 5 Pr...

Page 240: ...ed Features LCD Interactive Buttons Operation Placing an OHVA to Another Extension 1 Call the busy extension EXT XXX BUSY cbck msg next 2 Press next The bottom row options change as follows camp voic 3 Press voic The OHVA call is established over the called extension speakerphone OHVA EXT XXX Analog Ports Single Line Telephones 1 When you call a busy extension dial 0 2 The OHVA call is established...

Page 241: ...ay pages internal group and all page over the Digital telephone speaker by dialing the Page Deny code The Page Allow Deny feature does not affect enabled Background Music Related Features Paging Related Programming Extension Paging Group Operation Setup 1 When the extension is idle press 9 PAGING DENY 2 Press 9again to enable page announcements at your extension PAGING ACCEPT Conditions a The Page...

Page 242: ...e is heard and the connection is made PAGE TENANT X PAGE GROUP 401 PAGE EXTERNAL 5 Make your page announcement and hang up to end the announcement Default Settings Extension Paging Group 1 for all extensions Range is 1 8 Extension Paging Allow Y for all extensions Range is Y N System Resource External Pager Tenant Group 1 Range is 1 3 System Resource External Pager Paging Group 1 Y Range is Y N Sy...

Page 243: ...ed displays Press chg until the proper setting Y N displays for each of the Paging Groups This setting determines if the External Pager will be connected for page announcements whenever the selected Page Group is dialed Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DB...

Page 244: ...tabase Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure Pause Pause Insertion 70 Pause Insertion is used to generate an intentional delay in dialing on outgoing...

Page 245: ...ure code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Program Auto Pause Insertion Time used with PBX Type CO Line ports Input 03 15 then press save This advances to the PBX Auto Pause programming screen Press chg until the appropriate PBX Auto Pause Time to displays Program Pause Time used with speed dial Inpu...

Page 246: ...BX port via line button and dials the appropriate PBX code The DX 80 can be programmed to recognize the code used to access PBX trunks on PBX Type CO ports This code identifies the type of call being placed so that call control can be administered When the PBX code is recognized the DX 80 system will invoke automatic conditioning of calling for redial features and administer Class Of Service chara...

Page 247: ...nt Method Search order for the selected CO Line Group Input 07 01 01 08 02 then press save This advances to the Hunting method programming screen for the CO Line Group selected 1 8 Press chg until the appropriate order displays SEQL Sequential Last SEQF Sequential First RAN Random access Press the Hold button to return to the previous menu level or press the Volume button to return to the DB Item ...

Page 248: ...re Phantom Lines Virtual Numbers 700 729 Phantom Lines are software resources that act as placement mechanisms for call processing CO Line and intercom calls can be routed to Phantom Line or Virtual Number where they can be accessed by any extension that has an appearance button for that Phantom Line In the event that internal call routing requires a connection CO Line or intercom to be placed in ...

Page 249: ...n Phone Lock Unlock 97 Use this feature to prevent unauthorized CO Line calling from your extension This feature code is also used to program your private four digit extension password Related Features Extension Password Related Programming Extension User Password Operation Lock Your Phone 1 Press 97 PSWD _ bksp show chg 2 Input the current password then press show LOCK PHONE pswd yes no 3 Press y...

Page 250: ...eature Button Default Setting All phones are unlocked at default Privacy Factory default settings provide privacy for all intercom and CO line calls These calls may not be monitored or interrupted by other extensions If your programmed Class of Service allows you to have the Privacy Release and Voice Over Busy features you may use those features to override the Privacy feature Related Features Int...

Page 251: ...maximum Privacy Release multi party conversations is limited to 8 eight Eight four party conferences Default Settings CO Line Privacy Release is set to N no for all CO Lines Range is Y N Programming Abstract Program the CO Lines for Privacy Release Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons be...

Page 252: ...rn more about this procedure Private Line The Private Line assignment provides a quick and secure method of programming one or more CO Lines for access by only one extension If the associated Private CO Line appears on a feature button at other extensions the button will light when busy but the line cannot be accessed from Hold answered on incoming calls or used for outgoing access The Private Lin...

Page 253: ...nu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight CO Line and then press Use to highlight Category 1 Then press Use the cursor arrows to highlight the database item Private To for the CO Line to be changed Press Input the extension directory number of the extension that this CO Line is to be assigned as private Press to temporarily store this d...

Page 254: ... following will be sent in DTMF Tone mode Conditions a The dialing conversion can only be from pulse mode to tone DTMF mode not from DTMF back to pulse mode b The Pulse to Tone code can be programmed in any speed dial bin c When making a call on a CO line with Pulse Rotary dialing the digits following will be sent in DTMF tone mode Default Setting All CO Lines are set to Tone Signaling mode Progra...

Page 255: ...g ports for the purpose of playing announcements while callers wait for their call to be answered This call scenario is part of the UCD Group call distribution process A typical RAD message is Please continue to hold Your call will be handled in the order in which it was received The significant advantage of these announcements is the software control of callers waiting in queue for a UCD Agent to...

Page 256: ...number as the Overflow 1 and or 2 for the UCD Group See UCD Group programming When high traffic is expected for the UCD Group RAD destination Program the VA Type analog port directory numbers in a specific VA UCD group Program the selected VA UCD Group as Attribute VA See UCD Group programming When using the built in DX 80 Voice system Program each Overflow Destination for all necessary UCD Groups...

Page 257: ...e press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with t...

Page 258: ...ter dial tone indicates that Call Forward or Do Not Disturb is active Related Features Do Not Disturb Call Forward Operation Intercom dial tone will be appended with Stutter Dial Tone whenever the extension is used to place intercom calls Conditions Once you dial a digit the reminder tone is removed until the next time you access intercom Remote Programming via PC DBA Programming the DX 80 system ...

Page 259: ...ministration can be entered into by one programming facility simultaneously Therefore if someone is programming the system via the Key Telephone and via on site PC DBA remote access to Database Administration will not be possible b If there is no automated attendant or Voice Processor equipped at the site to be remotely accessed the modem connection must be manually administered on site The attend...

Page 260: ...the modem Baud Rate screen Press chg until the appropriate baud rate displays Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then press...

Page 261: ... abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are ...

Page 262: ...dialing an intercom number on hook Ringing Line Priority is Callback Extension Highest Callback CO Line Recalling CO Line call Transferred CO Line call Incoming CO Line call Incoming ICM call Lowest Related Features Same as the priority list above Saved Number Redial 51 Saved Number Redial is normally used whenever you want to retain a telephone number to be dialed later The same feature code is u...

Page 263: ...stomization of the hook switch command monitoring in system software The database configuration may be adjusted to ignore hook switch operations that are considered too short to be any valid request and to limit the time allotted Related Features None Related Programming Call Handling SLT Hook Flash Operation 1 While connected to a call internal or external operate the SLT analog device hook flash...

Page 264: ...ter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Use to highlight Call Handling and then press Use to highlight Category 2 and then press Use to highlight the database item SLT Hook Flash Star...

Page 265: ...of standard two wire analog telephone equipment to the digital network of the DX 80 Common uses of the analog extension ports are facsimile machines modems wireless and wired single line analog telephones Each APM4 provides four dedicated DTMF receivers for decoding the dialed digits from the connected device Each analog port has a dedicated DTMF receiver To place calls the analog device must prov...

Page 266: ... connection conditions c To dial intercom numbers directly from an idle condition the Hot Key setting must be Enabled Otherwise the extension user must press a programmed Intercom Button or press the On Off button prior to dialing the extension number Speed Dial Extension System Speed Dialing allows you to store frequently dialed numbers These numbers are accessed for dialing by the associated spe...

Page 267: ...istration see Programming below Or 2 Use Attendant Administration see Attendant Administration Operation System Automatically Selects the CO Line 1 Dial the Speed Dial location number 470 489 500 699 2 That speed dial number is dialed on any available CO Line Operation You Select the CO Line 1 Press the appropriate CO Line button or dial the CO Line directory number 740 755 2 Press 1 3 Dial the Sp...

Page 268: ...hange speed dial directory numbers if required using the Flexible Numbering Plan programming Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This ...

Page 269: ... chg to change this stored number Input the new telephone number with special characters as required Pause 70 Flash 3 Pulse To Tone Conversion Speed Numbering Chaining next speed number 500 699 Press save The speed dial number and the new contents are displayed Press next Input the next speed dial number to change and follow the conventions above Or Press the Hold button to exit this programming a...

Page 270: ...hlight the extension speed dial allocation under either the Increase or Decrease column Use the or buttons to select extensions not viewed on this screen Press to increment the selected Tenant Group speed number allocation Each time that enter is pressed allocation is incremented by 10 When all changes are made press the ESC escape key to exit this database programming screen You will see the prom...

Page 271: ...cape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Ø Press N to abort changes and leave all data unchanged Ø Press Y to save changes If you press Y yes you will then be prompted File Exists Override Ø Press N to abort changes and leave all data unchanged Ø Press Y yes to continue with the sav...

Page 272: ...G DATE TIME DURATION ACCOUNT XXX XXX XXXX XXXX MM SS XX XX HH MM SS HH MM SS XXXXXXXX O 101 741 3035551212 00 00 01 01 01 05 52 00 00 35 I 103 740 4802224545 00 13 01 01 01 07 51 00 00 39 I 103 740 JOHNSON LARRY 00 13 01 01 01 07 51 00 00 39 O 101 741 3035551212 00 00 01 01 01 13 52 00 00 15 12345678 Data Field D Call Direction I Incoming O Outgoing EXT Extension number Incoming DISA CO line numbe...

Page 273: ...tion for Incoming Calls Press chg to change this database item Each time that chg is press the value is changed Press the Hold button to exit this programming and return to the previous menu level or press the Volume button up or down to return to the Database Item Select screen To program the SMDR Call Output Account Code Input 03 30 03 then press save This advances to the SMDR Output for Account...

Page 274: ...o make other changes to the Call Output settings as required When all changes are made press the ESC escape key to exit this database programming screen When you will see the Exit This Feature prompt press Y for yes You will then be prompted to Save Current Setting Ø Press N to abort changes and leave all data unchanged Ø Press Y to save changes If you press Y yes you will then be prompted File Ex...

Page 275: ... System Time Year 99 Range is 0 99 System Time Month JAN Range is JAN DEC System Time Day 1 Range is 1 31 System Time Weekday FRI Range is SUN SAT System Time Hour 00 Range is 0 23 System Time Minute 00 Range is 0 59 Programming Abstract Use Hour Mode to set the display format 12 hour or 24 hour format Use the System Time programming to set the system clock to the correct time and date Press ALT T...

Page 276: ...ntinue with the save operation Press ESC escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are NOT updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming Guide section of this manual to learn more about this procedure Tenant Groups Tenant Grou...

Page 277: ... tenant groups Range is Y N for each calling direction between tenant groups Programming Abstract Program extensions for the tenant group Program CO Lines for the tenant group Program Tenant Group Calling is required Programming via the DET Digital Extension Terminal Note back next show chg bksp and save are LCD interactive button operations Use the three buttons below the LCD display to actuate t...

Page 278: ... return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Program ext...

Page 279: ...ave operation Press escape again to return to the Database Programming menu Program Tenant Group Calling Use to highlight Call Handling and then press Use to highlight Tenant Calling and then press The Tenant Group Calling screen and table displays Intercom calling is allowed from one tenant group to another Use to highlight the From and To calling designation for the Tenant Group Press until the ...

Page 280: ...3450 will cause calls with this associated COS to be monitored for the first seven digits dialed or until the first digit inconsistent with this entry is dialed A call dialed as 1813410 is denied when the digit 0 is dialed A call dialed as 1813419 any digits is allowed Related Features Class of Service Extension Night Service Activate Class of Service CO Line DISA Speed Dial System Account Codes F...

Page 281: ...ant group and interval selected Press chg to change the end of this interval range up TO Input the new ending digit sequence then press save Press next to advance to Extension or CO Line COS as required for change Press show The DAY Allowed parameter displays for the Extension or CO Line COS Press next to advance to the EVE Allowed COS for the Extension or CO Line COS Or Press show to program COS ...

Page 282: ...umn Thereby eliminating 0 and 1 as possible first dialed digits Use and to highlight the Extension or CO Line COS under the service mode Day or Eve for the Interval Press to select Y or N for this COS Mode Interval When all changes are made press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Curre...

Page 283: ... save operation Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system memory until a SEND function has been performed Please refer to the Programming section of this manual to learn more about this procedure Tone Pulse Inter digit Duration Selection Dependin...

Page 284: ...tio Press show This advances to Break Time Press chg to select the appropriate break time ratio 60 67 Press next to advance to pulse dialing Inter Digit Time Press chg to select the Pulse Dialing Inter Digit Time Press next to advance to Tone Time Press chg to select the appropriate DTMF Tone Time this time is also used for DTMF inter digit timing Press the Hold button to return to the previous me...

Page 285: ... to another extension while maintaining the privacy of the connection This means that calls can be routed to DX 80 system destinations Extensions UCD Groups Virtual Numbers etc in such a way that the wrong party cannot easily intercept them There are two 2 types of transfer you may use Screened Supervised Transfer and Unscreened Unsupervised Transfer Supervised Transfer means that before the trans...

Page 286: ... UCD Group Virtual Number etc 3 To screen the call wait for the called extension to answer Otherwise hang up to complete the transfer Conditions a Transferred CO Lines that recall are placed on system hold at the time the recall occurs b When a transferred CO line recalls the line number and extension number where the call was transferred will be displayed c The transferred connection party will h...

Page 287: ...DISA programming and return to the previous menu level Continue making other programming changes or exit the programming mode Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA working directory and then pressing Press any key at the program title page as it requests to enter the Main Menu Select PC DBA from the main m...

Page 288: ...sfer Answer button The transfer is completed and the ringing call is answered Conditions Ringing calls must be ringing at your extension for feature to operate UCD Hunt Groups 1 24 410 433 Linear Distributed All Ring UCD Uniform Call Distribution is an incredibly flexible function of the DX 80 system Simply stated UCD Grouping allows system resources primarily extensions to be linked for call hand...

Page 289: ...remain in queue too long or a voice announcement device Recorded Announcement devices can be used to play recorded messages to callers waiting in queue Typically all agents are still busy please continue to hold Overflow 1 Destination can be played one time only For high traffic scenarios a recorded Voice Announcement UCD Group can be used to play the same message to multiple callers Overflow 2 De...

Page 290: ...haracters Extension Application UCD Member 1 24 NULL Range is any extension number Extension Application UCD Hunting Method Linear Range is Linear All Ring Distributed Extension Application UCD No Answer Timer 10 Range is 5 60 sec Extension Application UCD Overflow 1 Timer 0 Range is 0 255 Extension Application UCD Overflow 1 Destination NULL Range is UCD Group or extension directory number Extens...

Page 291: ...t back for additional Members Press the Hold buttonwhen you have finished entering members Press next 06 01 01 24 03 01 24 UCD Group select specific Member Press chg Input the extension directory number of the extension to assign as a Member Press save Press next back for additional Members Repeat from Press chg Press the Hold buttonwhen you have finished entering members Press next 06 01 01 24 04...

Page 292: ...1 UCD Group input Reroute Destination Press chg Input appropriate Reroute Destination Press save Press next Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming Programming via PC DBA Note PC DBA is a DOS based programming utility Enter PC DBA by typing DX 80 at the DOS prompt in the PC DBA wo...

Page 293: ... Y yes Use to highlight Hunting Method Press to select the appropriate Hunting Method for this UCD Group Use to highlight No Answer Timer Press Input the appropriate No Answer Timer for this UCD Group Then press Use to highlight Overflow 1 Timer Press Input the appropriate Overflow 1 Timer for this UCD Group Then press Use to highlight Overflow 1 Dest Press Input the appropriate Overflow 1 Destina...

Page 294: ...s or Agents of predefined programmed UCD Groups An extension that is a member of an UCD Group may temporarily invoke Agent Log Off to discontinue his extension relationship to the UCD Group When Agent Log off is invoked UCD Group Queuing skips this extension for calls that are in the associated UCD Group Queue Agent Log Off On can be invoked to remove an extension from participation in the UCD Gro...

Page 295: ...g this function since the caller bares the burden of these decisions The final step in handling of callers in UCD Queue is the Reroute Destination This is provided as an exit from the UCD Queue Reroute is the least preferred final point of action for a caller in queue Most callers would prefer to speak with one of the UCD Group Agents Reroute is usually an UCD external extension designated to hand...

Page 296: ...the Overflow 1 Destination extension or RAD Device If the destination is a third party RAD device that is connected to a DX 80 analog port that port number must be programmed here If the destination is the DX 80 VP the DX 80 VP directory number must be programmed here usually 433 Program Overflow 2 Timer and Destination similarly to Overflow 1 Overflow 2 Timer will result in the interval following...

Page 297: ...D interactive button operations Use the three buttons below the LCD display to actuate the associated operation Enter Database Administration using the feature code and then enter the DB Admin password Note This eight character password can be changed Press show The DB Item Select screen displays Program analog extension port as Type V A Input 01 nnn 21 then press save Where nnn is the extension n...

Page 298: ...ess Use and to highlight Port Type for the analog extension to program Press until the appropriate Port Type V A displays Continue programming port type for other analog extensions as required When all changes are made press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to ...

Page 299: ...ramming section of this manual to learn more about this procedure Voice Announce Hands free Reply 98 The Digital Speakerphone provides the ability to receive incoming intercom calls in Voice Announce Hands free mode When your telephone is in this mode you can reply to an intercom call by using the speakerphone You may also choose to place your Digital Speakerphone in Voice Announce Privacy mode In...

Page 300: ...the code was entered second time will be recorded in this extensions voice mailbox The display will return to the connected condition Conditions a You may program a Flexible Feature button for this feature code b If you use a Flexible Feature Button for this feature During recorder set up the associated lamp for that button will light steady red When recording begins the lamp will light steady gre...

Page 301: ... changes and leave System Reminder unchanged Press Y to save changes You will then be prompted File Exists Override Press N to abort changes and leave System Reminder unchanged Press Y to save changes Press escape again to return to the Database Programming menu Continue making other programming changes or exit PC DBA programming Note Changes made via PC DBA are not updated to the DX 80 system mem...

Page 302: ...mpts to retrieve messages and invoke other mailbox operations Send messages update personal settings etc 4 Hang up to disconnect the call Your voice mailbox will be closed automatically by the DX 80 system assuming programming has been properly completed Operation Transferring a Call to Any User s Voice Mailbox 1 While connected to a call press the Voice Mail button Or Press the Transfer button an...

Page 303: ...mail table The DX 80 allows for specific control handling for various call types For example calls that recall to VM can be handled in a unique manner Note This programming must coincide with the programming of the ancillary voice mail device for the various functions to operate Ancillary voice mail programming is outside the scope of this manual Set the Voice Mail Dialing Ratio for suitable DTMF ...

Page 304: ...entify this call as originated at the subscriber phone Press save Press next to continue programming the various call handling digits Prefix Suffix Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming 06 02 1 3 02 02 VM Table Prefix Table Transfer where 1 3 Tenant Group Press save Press chg In...

Page 305: ...he DB Item Selection screen or exit programming 06 02 1 3 02 02 VM Table Prefix Table CO Greeting where 1 3 Tenant Group Press save Press chg Input the required digits to identify this call to a specific CO Line Press save Press next to continue programming the various call handling digits Prefix Suffix Press the Hold button to return to the previous menu level or press the Volume button up or dow...

Page 306: ...ess save Press next to continue programming the various call handling digits Prefix Suffix Press the Hold button to return to the previous menu level or press the Volume button up or down to return to the DB Item Selection screen or exit programming 06 02 1 3 03 VM Table Delete Digit where 1 3 Tenant Group Press save Press chg Input the digits required to delete the current recording in this subsc...

Page 307: ...itle page as it requests to enter the Main Menu Select PC DBA from the main menu Select Programming from the PC DBA menu Then press Program Extension Port Type Use to highlight Extension Then press Use to highlight Category 2 Then press Use and to highlight Port Type for the analog extension connected to VM Press until Port Type VM displays Use and to highlight Port Type for the next analog extens...

Page 308: ...ht Voice Mail Table Then press Use to highlight the Tenant Group to program usually 1 Then press Press until the selected UCD Group number displays usually 24 Use to highlight the various call handling digit parameter to program Then press Input the digit string for the selected call type Then press Continue until all programming is complete When all changes are made press the escape key to exit t...

Page 309: ...vice ports With DX 80 Voice there is no port loss The DX 80 digital integration also eases installation effort by automating setup of the three primary functions users wish to deploy in a voice processing system Voice Messaging Automated Attendant and Menu Routing Just install the DX 80 Voice and when the power is turned back on the DX 80 system configures itself for the addition of the detected D...

Page 310: ...es are waiting and advise you of the number of new messages 2 Press the center LCD Interactive button Or dial the voice mail code 64 A connection is established and your voice mailbox will prompt you 3 Use the voice mail user guide and audio prompts to retrieve messages and invoke other mailbox operations 4 Hang up to complete the call The DX 80 system will close your voice mailbox Conditions a Wh...

Page 311: ...ion screen or exit programming 06 02 1 3 01 Voice Mail Hunt Group where 1 3 is the Tenant Group usually 1 Press save This advances to Voice Mail Table for Tenant 1 Hunt Group Press chg until the UCD Group to be used as the VM Hunt Group displays New UCD Group selected and programmed with digital channel Members Press next to continue programming the various call handling digits Prefix Suffix Press...

Page 312: ...l see the prompt Exit This Feature press Y for yes You will then be prompted to Save Current Setting Press N to abort changes and leave all data unchanged Press Y to save changes If you press Y yes you will then be prompted File Exists Override Press N to abort changes and leave all data unchanged Press Y yes to continue with the save operation Press escape again to return to the Database Programm...

Page 313: ...l Limiter An extension can be limited to calls that are within a specific programmed time The DX 80 can be set to warn an extension that the time has expired thereby advising the user to disconnect In this mode a system Warning Tone is heard repeatedly when the timer has expired This feature is useful in a lobby or retail environment where lengthy calls are to be discouraged The Call Limiter can a...

Page 314: ...e extension for the appropriate mode Input 01 101 156 08 for Warning Tone 101 156 is the extension to program Input 01 101 156 09 for Drop Call Out 101 156 is the extension to program Input 01 101 156 10 for Drop Call In 101 156 is the extension to program Press chg until the appropriate value Y N displays Press back or next to select the previous next DB Item or press the Volume button up or down...

Page 315: ...l Handling Then press Use to highlight Category 1 Then press Use to highlight Warning Time Outgoing Call or Warning Time Incoming Call Then press Input the time for calls of this type Press Continue making other programming changes as required When all changes are made press the escape key to exit this database programming screen You will see the prompt Exit This Feature press Y for yes You will t...

Page 316: ...DX 80 INSTALLATION AND MAINTENANCE MANUAL P7290 IMM 3 266 ...

Page 317: ...em Solving The System trouble shooting procedures are a logical approach to fault identification analysis and correction The DX 80 may generate symptoms of problems that actually occur outside of the office environment Problems such as system restarts from temporary AC power interruption fading from the long distance carrier or dropped calls caused by internal users randomly pressing holding CO Li...

Page 318: ...nspect the DC fuse for continuity DVM required No system operation Digital Executive Telephones may have data frozen on the display Erroneous LED operation CPU Heartbeat LED Dark or Lit steady SPI Buss Error Switch KSU power to the OFF position and remove cover four screws Then check for the following 1 Locate each expansion module and verify the ribbon cable connection is accurate and secure 2 Ch...

Page 319: ...ce communications There are no fuses for station interface protection Instead a current sensing Polly switch limits excessive current going to each terminal connection If a station cable pair is shorted or a telephone s DC power supply is damaged the Polly switch will temporarily open to protect the KSU Module circuitry Symptom s Diagnostic Aid Cause s Action Cable distance is too long for gauge o...

Page 320: ...ause s Action Cannot hear other connected party Another digital telephone Component failure Lift handset intercom dial tone should be heard over the handset If not Hang up put the handset in the cradle then press the ON OFF button If dial tone is heard over the loudspeaker Replace handset and repeat the first test If there is still no dial tone heard through the handset Replace the handset cord an...

Page 321: ... Lift the handset and verify two way connection using handset If verified as a speakerphone problem replace the telephone Symptom s Diagnostic Aid Cause s Action No sound heard over loudspeaker in speakerphone mode Another digital telephone Connection component failure Press the ON OFF button and listen for dial tone over the loudspeaker Call a known good extension The called extension should use ...

Page 322: ...rsists contact the local servicing telephone company and request repair If noise static can be isolated to the DX 80 equipment verify which CO line ports are affected which CO ports seem to have noise static replace interface modules as required Symptom s Diagnostic Aid Cause s Action Programming lost or changed Digital Executive Telephone display Intended programming change Check with system admi...

Page 323: ...www comdial com This software is not available by any other means Use of this DX 80 utility requires a well rounded understanding of the PC environment and the DOS file structure The manufacturer and or supplier of PC DBA cannot support users who are unfamiliar with these basic requirements If any of these issues concern you please consult with a qualified technician who is well versed in PC opera...

Page 324: ...Data Remote Control All operations in PC DBA Maintenance require a data communications connection with the DX 80 system to be interrogated This can be done in two ways via direct connection to the KSU1 CPM PC DBA port or via the optional system modem PN 7249 Once a data communications link has been established F5 Cnt Connect is possible This connect operation links PC DBA to the DX 80 processor fo...

Page 325: ...ng only and is described in Database Administration Via PC DBA F4 Send This is a function of PC DBA Programming only and is described in Database Administration Via PC DBA F5 Connect Connecting to the DX 80 processor Once a physical connection cable or modem has been made between the PC and the DX 80 system You must link the two devices using the F5 Connect function Press F5 If an adequate connect...

Page 326: ... printout is desirable This utility allows printing of each PC DBA screen Printout requires that this screen be in use at the time F7 is pressed F7 Print also requires that a printer be connected to the PC Parallel port to operate Some other third party utility programs are available to capture the output of the PC LPT parallel port to a file These utilities can be very helpful for severe trouble ...

Page 327: ...C to select the COM serial port that is connected to the PC modem Then repeat these steps from F9 Mdm above MODEM Connect Input dial number Input the telephone number to dial at the site location Then press MODEM Connect waiting NOTE If modem connection at this site requires a human to transfer the modem call to the DX 80 modem Extension 199 you must have a standard telephone connected to the same...

Page 328: ...the DX 80 Optional Modem Setting this speed can expedite the modem negotiation process since compression link choices will not be attempted Maintenance Utilities Once the F5 Cnt operation is successfully completed and a link between the PC DBA and DX 80 processors is established the Maintenance Utilities can be used If this is not established refer to the text above and connect the two devices The...

Page 329: ...rd Type Description AAM Automated Attendant Module FL VM Flash Voice Mail with Automated Attendant PC 8 8 Port Hard Drive Voice Mail with Automated Attendant Board Status can be any of the following Board Status Description Fail Failed This board is reporting some failure as a result of the last diagnostic test Also this can indicate that CO lines are not connected to a CO port or that Loop Curren...

Page 330: ...ABINET 1 CABINET 2 R16UM0 F21 To view a board installed PCB in detail use to select the Board and then press The following display shows the detail of the CPM Board DX80 PC DBA Cnt KSU Revision K16UM0 F19 Date 01 02 14 Time 20 37 50 Configuration Board Type CPM BOARD RS232 1 CONNECT RS232 2 DISCONNECT R16UM0 F21 F1 Help F2 U Save F3 RCV F4 SND F5 Cnt F6 Disc F7 Prn F8 Init F9 Mdm F10 RS232C To vie...

Page 331: ...e Board and then press The following display shows the 408 Board of Cabinet 1 DX80 PC DBA Cnt KSU Revision K16UM0 F19 Date 01 02 14 Time 20 40 03 Configuration Board Type 408 BOARD Cabinet 1 TRK POS TYPE STATUS 1 01 01 CO CONNECT 1 01 02 CO FAIL 1 01 03 CO FAIL 1 01 04 CO FAIL EXT POS TYPE STATUS 1 01 01 EXEC DISPLAY CONNECT 1 01 02 NO CONNECTION OPEN 1 01 03 NO CONNECTION OPEN 1 01 04 NO CONNECTI...

Page 332: ...on Board Type COM4 BOARD Cabinet 1 TRK POS TYPE STATUS 1 05 01 CO OPEN 1 05 02 CO OPEN 1 05 03 CO OPEN 1 05 04 CO OPEN R16UM0 F21 The following is a display of Cabinet 2 DX80 PC DBA Cnt KSU Revision K16UM0 F19 Date 01 02 14 Time 20 42 16 Configuration Board Status Cabinet 2 BOARD TYPE STATUS BOARD 1 OPEN OPEN BOARD 2 OPEN OPEN BOARD 3 OPEN OPEN BOARD 4 OPEN OPEN BOARD 5 OPEN OPEN R16UM0 F21 ...

Page 333: ...s Therefore the time required to complete this testing operation could vary from one test to the next When an automatic test or manual test of the entire system is invoked the testing time will be approximately 30 minutes Manual Diagnostics testing can be invoked for the entire system or for one module or module port Diagnostics Self Test Test Report When the Diagnostic option Self Test is selecte...

Page 334: ...0 44 35 Diagnostics CPM BOARD PASSED RS232 1 PASSED RS232 2 PASSED ROM CHECK PASSED RAM CHECK PASSED R16UM0 F21 Notes This is an overview screen of test results At the time this report was taken the Modem Module MDM was in the testing state Notice that the PC 8 Module reports CONNECT Since the PC 8 is its own self contained system that runs independently of the DX 80 processor CONNECT and DISCONNE...

Page 335: ...2 102 EXEC DISPLAY FAILED 1 01 3 103 NO CONNECTION OPEN 1 01 4 104 EXEC DISPLAY OPEN 1 01 5 105 NO CONNECTION OPEN 1 01 6 106 NO CONNECTION OPEN 1 01 7 107 NO CONNECTION OPEN 1 01 8 108 NO CONNECTION OPEN R16UM0 F21 Note Cabinet 1 selected Move the cursor to any board and press to get details of that board CO Lines Ports 1 01 1 1 01 4 Directory numbers 740 743 Extensions Ports 1 01 1 1 01 8 Direct...

Page 336: ...4 OPEN OPEN 1 05 2 745 OPEN OPEN 1 05 3 746 OPEN OPEN 1 05 4 747 OPEN OPEN R16UM0 F21 Exit This Feature Y N Self Test System Board Port CPM BOARD 8 VOICE MAIL BOARD MDM BOARD CABINET 1 CABINET 2 COM4 Board 5 Selected Passed Loop OK In Incoming call Out Outgoing call Failed Loop Fail Open Not Equipped Press then Y to exit this screen Invoke another test by selecting from the list ...

Page 337: ...SED Exit This Feature Y N Status The Status function can be invoked to view specific DX 80 system resource status Move the cursor to the system resource to view and press Status CPM BOARD 8 VOICE MAIL BOARD MDM BOARD CABINET 1 CABINET 2 Port of CPM Board selected Do Not Wait selected ROM Read Only Memory hard coded system memory test passed Press then Y to exit this screen ...

Page 338: ...U Revision K16UM0 F19 Date 01 02 14 Time 20 52 57 Status OPTION BOARD 8 VOICE MAIL BOARD CONNECT Voice Mail 1 IDLE Voice Mail 2 IDLE Voice Mail 3 IDLE Voice Mail 4 IDLE Voice Mail 5 IDLE Voice Mail 6 IDLE Voice Mail 7 IDLE Voice Mail 8 IDLE R16UM0 F21 Select the appropriate system resource device and press Idle Ready for a call Busy Port in use Press then Y to exit this screen and select another ...

Page 339: ...740 IDLE 1 01 2 741 FAIL 1 01 3 742 FAIL 1 01 4 743 FAIL EXT POS DIR TYPE STATUS 1 01 1 101 EXEC DISPLAY IDLE 1 01 2 102 NO CONNECTION OPEN 1 01 3 103 NO CONNECTION OPEN 1 01 4 104 NO CONNECTION OPEN 1 01 5 105 NO CONNECTION OPEN 1 01 6 106 NO CONNECTION OPEN 1 01 7 107 NO CONNECTION OPEN 1 01 8 108 NO CONNECTION OPEN R16UM0 F21 Idle Ready for a call Busy Port in use Status can be Idle equipped an...

Page 340: ... 01 NULL NULL OPEN 2 02 NULL NULL OPEN 2 03 NULL NULL OPEN 2 04 NULL NULL COM BOARD 1 1 5 PTLUM0 F09 NULL OPEN 2 1 5 NULL NULL R16UM0 F21 Event The Event tracking operation can be invoked to record system actions processed for the purposes of debugging the system This operation is rarely required and usually invoked following a request by the customer service department to do so Event tracking can...

Page 341: ...re Key 22 Feature Key 7 Feature Key 23 Feature Key 8 Feature Key 24 Feature Key 9 Feature Key 25 Feature Key 10 Feature Key 26 Feature Key 11 Feature Key 27 Feature Key 12 Feature Key 28 Feature Key 13 Feature Key 29 Feature Key 14 Feature Key 30 Feature Key 15 Redial Key Feature Key 16 Mute Key Extension selected to start event output Feature Key selected to start event output Then a specific key...

Page 342: ...system Restart the system and re load default data Master Clear View and alter system memory contents for the purposes of diagnostics Block system resources for the purposes of maintenance operations Remote Control Direct Memory Mapping Software Warm Start Software Cold Start Block Control IO Memory Mapping The Engineering Maintenance Tools should only be used by trained personnel Attempts to acce...

Page 343: ...26 FF 70 04 FF 76 FC 9A 4D 13 F7 AB B0 00 50 p v M P AF34 0120 50 B3 01 53 A0 B2 00 B4 00 8B F0 2E C4 1E 6C 01 P S l AF34 0130 26 FF 30 FF 76 FC EB 40 82 7E 08 00 74 3F B0 00 0 v t AF34 0140 50 50 B3 01 53 A0 B0 00 B4 00 D1 E0 D1 E0 8B F0 PP S AF34 0150 2E C4 1E 68 01 26 FF 70 04 FF 76 FC 9A 4D 13 F7 h p v M AF34 0160 AB B0 00 50 50 B3 01 53 8A 4E 08 B5 00 8B F1 2E PP S N AF34 0170 C4 1E 70 01 26 ...

Page 344: ...ftware Cold Start Progressive operations in KSU shall be forcedly abandoned Programming status in KSU shall be returned to default settings Please press Y y to confirm Block Control Block Control is used to restrict access to certain system resources for the purposes of trouble shooting E g a CO Line might be blocked from use in order to test the circuit while avoiding user access to the CO Line c...

Page 345: ...nce Tools should only be used by trained personnel Attempts to access these tools without knowledge of their use can cause call processing and system malfunctions or resets All risks are assumed by the user ESC to Exit or Any other key to continue DX80 PC DBA Cnt KSU Revision K16UM0 F19 Date 01 02 14 Time 21 09 38 Engineering Maintenance Tool I O Memory Mapping I O addr Value Enter Address Note Me...

Page 346: ...DX 80 INSTALLATION AND MAINTENANCE MANUAL P7290 IMM 4 30 ...

Page 347: ... Transfer 3 236 Analog Terminal Interface support 3 215 ancillary devices controlling via the telephone system 3 174 Answering Machine Emulation 3 8 APM4 adding 2 10 APM4 Analog Port Module 4 Circuits 1 8 Attendant 3 12 extension password 3 12 Operator Code 3 36 Attendant Administration 3 10 features 3 10 using 3 10 Attendant Extension DSS Console 3 15 using 3 15 Attendant Extension DSS Console Bu...

Page 348: ...62 CO Line Name Label Programming 3 73 CO Line Programming Copy 3 75 CO Line Queuing Callback 3 77 CO Line Receive Assignment 3 78 CO Line Ring Assignment 3 80 CO Line Ring Type Assignment 3 82 CO Line Ringing Modes 3 83 CO Line Signaling Dialing Type tone pulse 3 85 CO Line Supervision 3 71 CO Line Type Assignment 3 87 CO Intercom 3 31 Codes Hidden 3 154 COM4 installation 2 11 COM4 Central Office...

Page 349: ...ffice Module 4 Circuits 1 11 DET Digital Extension Terminal 1 13 Direct Station Selection DSS Console 1 13 DPM8 Digital Port Module 8 Port 1 10 DX 80 Key Service Unit 1 5 DX 80 KSU2 1 8 KSU1 1 7 MDM Modem Module 1 11 power supply 1 6 Flash analog port SLT flash recognition 3 140 Analog Ports 3 142 CO Line 3 142 PBX Line 3 143 Single Line Telephone 3 213 Single Line Telephones 3 142 Flexible Featur...

Page 350: ...6 Loud Bell External Page Music Source 3 174 M Maintenance 4 1 Maintenance Utilities 4 7 Manual Hold 3 155 MDF installation 2 3 MDM installation 2 13 MDM Modem Module 1 11 Meet Me Answer Page 3 175 Meet Me Conferece Analog Ports 3 89 Meet Me Conference Single Line Telephones 3 89 Meet Me Page 3 175 Analog Ports 3 176 Single Line Telephones 3 176 Memo Pad 3 176 Message Waiting 3 177 Messaging Call ...

Page 351: ...Ringing 3 111 Distinctive Ringing CO Line 3 112 Distinctive Ringing Extension 3 114 Line Priority 3 212 Ringing Level Muted Ringing 3 211 Ringing Level muted ringing 3 211 Ringing Line Preference 3 212 Ringing Line Priority 3 212 S Saved Number Redial 3 212 serial cable installation procedure 2 17 2 18 Service Observing 3 185 Signaling Central Office PSTN data 1 18 Signaling internal data 1 19 Sin...

Page 352: ...der 3 208 Touch Tone Dial Pad Confirmation 3 105 Touch Tone On Off 3 235 Transfer 3 235 Analog Ports 3 236 Single Line Telephones 3 236 types 3 235 Transfer and Answer Call 3 238 Transferring calls 3 235 U UCD Agent Log Off On 3 244 Hunt Groups 3 238 Overflow Reroute 3 245 Voice Announce Group 3 246 Unanswered Call Transfer Recall Timing 3 235 Uniform Call Distribution Hunt Groups 3 238 Unit compo...

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Summary of Contents for DX-80

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