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Xfinity Voice Battery Casing Battery Installation and Replacement 

 

 
What You’ll Need  

  Xfinity Voice Battery Casing 

  3

rd

 Generation Xfinity Wireless Gateway or above 

 

Six

 Comcast-Approved 6V Spring Terminal Lantern Batteries (See the approved batteries at: 

https://www.batteryjunction.com/gateway-battery.html

)  

 

How to Install the Batteries 

Before proceeding:  

  Ensure the Xfinity Voice Battery Casing is disconnected from both the Gateway and the 

Gateway’s External Power Supply.  

  All batteries must be new and the same type of battery from the same manufacturer. Do NOT mix 

batteries. Do NOT use old and/or used batteries.  

Is this your Gateway?

  

Make sure your Gateway looks like the 
image to the right. 

 

 

 

Is this your Voice Battery Casing? 
Make sure your Voice Battery Casing looks 
like the image to the right. 

 

 

 

1.  Loosen the screws on both corners of 

the Voice Battery Casing. 

 

2.  Lift both “tabs” of the Voice Battery 

Casing lid at the same time. 

 

 

3.  Open the Voice Battery Casing lid.  

 

Summary of Contents for Voice

Page 1: ...tery Casing is disconnected from both the Gateway and the Gateway s External Power Supply All batteries must be new and the same type of battery from the same manufacturer Do NOT mix batteries Do NOT use old and or used batteries Is this your Gateway Make sure your Gateway looks like the image to the right Is this your Voice Battery Casing Make sure your Voice Battery Casing looks like the image t...

Page 2: ...y Casing The Voice Battery Casing is ready to be connected to your Gateway 9 Follow the Getting Started Guide for activation instructions of the Xfinity Voice Battery Casing Important DO NOT open the Voice Battery Casing lid to replace the batteries while the Voice Battery Casing is in backup power mode Doing so will cut off power to the Gateway Please wait until AC power is restored to the Gatewa...

Page 3: ...s External Power Supply from the Voice Battery Casing All batteries must be new and the same type of battery from the same manufacturer Do NOT mix batteries Do NOT use old and or used batteries 1 Loosen the screws on both corners of the Voice Battery Casing 2 Lift both tabs of the Voice Battery Casing lid at the same time 3 Open the Voice Battery Casing lid 4 Remove all six batteries and dispose o...

Page 4: ... indicated above and close the Voice Battery Casing lid 9 Finger tighten the screws on both corners of the Voice Battery Casing 10 Reconnect the Gateway and the Gateway s External Power Supply to the Voice Battery Casing Need Help Find additional information at xfinity com voicebattery or contact a customer service expert at 1 800 XFINITY Help Protect Our Environment Please recycle your batteries ...

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