15
Problem
Possible Causes
Solutions
Dehumidifier
can not turn on
The power cord is unplugged.
Plug it in.
The fuse is blown or circuit breaker is tripped. Check the fuse or the circuit breaker.
Dehumidifier is
on, but it does
not run.
The water bucket is full or not in the proper
position.
Make sure the water bucket is empty and has
been installed properly.
The room humidity has reached the set-point
and the dehumidifier enters into Standby
Mode where you can see the Mode icon (DH
or DRY) flickering.
Set a lower humidity or let the dehumidifier
keep in standby mode.
The room humidity is lower than the set
humidity. In this case, you can see the Mode
icon (DH or DRY) flickering.
The set humidity needs to be at least 5%
(recommend 10%) lower than room humidity.
The dehumidifier is in the defrosting process.
It is normal the compressor ceases during the
defrosting process.
Insufficient
dehumidifying
Performance
Insufficient dehumidifying time.
When first installed, allow at least 3-4 days to
maintain the desired RH.
The room has not been sealed properly.
Ensure that all doors, windows and other
openings are closed.
The air filter is dirty.
Clean the air filter.
Airflow has been blocked.
Ensure there are no obstructions block the
airflow.
There is something giving off water vapor in
the room.
Remove those items or turn off such devices
that give off vapor in the room.
The room temperature is low.
Heat up the room.
The dehumidifier size is too small for the
room.
Increase the quantity of dehumidifiers. Or
change a higher capacity dehumidifier.
Dehumidifier
operates
continuously
Check if the dehumidifier is in CONTINOUS
MODE.
Don’t set the humidity too low. Typically,
40-50% are good settings to use.
The room humidity is too high.
Change humidity settings. Or change a higher
capacity dehumidifier.
Doors and windows are open.
Ensure that all doors, windows and other
openings are closed.
Noise
The dehumidifier’s not positioned level.
Position the dehumidifier on a level surface.
The water bucket is not in the proper
position.
Re-install the water bucket properly.
The air filter is clogged.
Wash the filter.
Frost appears
on the coils
The dehumidifier has been turned on
recently.
This is normal frost builds up on the coils,
especially when the ambient temperature is
low. The dehumidifier will defrost
automatically.
Room temperature is close to or lower than
60°F.
Water leakage
Hose connection is loose.
Check the hose connection. Try to attach the
other end of the hose to the outlet.
Water does not
drain from
the hose
Hose connection is loose.
Check the hose connection. Try to attach the
other end of the hose to the outlet.
Water flow has been restricted.
Hoses more than 7 feet long may not drain
properly. It is recommended to keep the hose
as short as possible. The hose must be placed
lower than the bottom of the dehumidifier,
and be kept flat and smooth without kinks.