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SoniQ HQ Plus
11. Troubleshooting
PRINTER NOT INITIALIZING
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Encoder scale is having ink stains (print shows vertical color bands)
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Encoder sensor is not cleaned
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Emergency button is pressed
PRINTER MANAGER NOT SHOWING
“READY”
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USB cable is not connected to the computer or loose
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USB cable is faulty
PRINT STOPS IN BETWEEN PRINTING
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USB cable is loose or faulty
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Open heavy file that can slow down the data transfer
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Ground wire is disconnected
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Encoder scale is having ink stains
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Pulley or belt is slipping
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Ripped file is having error
PRINT MARGIN IS SHIFTING, OR JUNK PRINTING
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Encoder scale is having ink stains
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Encoder sensor is not clean
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Pulley or belt is slipping
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Data cable is faulty
PRINT IS BLUR (NOT SHARP)
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Improper printer calibration
–
bi-directional and step
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Improper head mounting and calibration
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Selection of incorrect resolution (dpi)
LINES IN PRINT
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Head nozzles are blocked
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Incorrect step calibration
HEATERS NOT WORKING
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Check if inlet power cord is connected
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Check the set temperature in the controller
