Colonial Label Thermal System, Manual, Page: 11 / 17

TROUBLESHOOTING CONTINUED
Sometimes the printer inadvertently changes from
“Page Mode” to “Line Mode” which freezes up keypad
(you will know when this happens when you go to push the
form key after turning the printer on and nothing happens).
Please do the following to see if the printer is in “Line Mode”:
Turn off printer.
Unplug keypad and plug keypad back in.
Hold down (green) feed button on top right side of printer.
Turn on printer, count to 2 and let go of feed button.
The machine will push out labels (as many as 20) then print
information upside down.
Push feed button two times.
Rip off labels.
This indicates “Page Mode”
(It should be able to print
).
This indicates “Line Mode” (which will freeze up the keypad).
Do the following to put printer back in “ Page Mode”:
10
If the keypad is still not responding.Then you need to do the
page or line mode reboot (below). 5.
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Turn off printer.
Hold down (green) feed button on top left side of printer.
***READ THIS ENTIRE STEP BEFORE DOING ANYTHING***
(
There are multiple steps that need to be done quickly- so please review
entire step first): Turn on printer, count to 2, let go of feed button/when the
indicator light starts flashing-push down the feed button again and let go
when the light turns amber (orange)
Turn off printer.
Hold down (green) feed button on top right side of printer.
Turn on printer, count to 2 and let go of feed button.
Labels will print out (4 blank ones and 2 with printing).
Push feed button two times.
Power printer off then on.
Rip off labels.
This time printer should be in “Page Mode”.
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