Limited Warranty
Johnson Controls Unitary Products (hereinafter “Company”) warrants this product to be free from defects in factory workmanship and material under normal use and
service and will, at its option, repair or replace any parts, without charge, subject to the exclusions below, that prove to have such defects according to the terms outlined
on this warranty. This warranty covers only the equipment described by the Product Model Number and Serial Number on the equipment or listed on the Warranty Reg-
istration Card and applies only to products installed in the United States or Canada.
FOR WARRANTY SERVICE OR REPAIR:
Contact the installer or a Company dealer. You may find the installer’s name on this page or on the equipment. You can also find a Company dealer online at
www.yorkupg.com. For help finding a servicing dealer, contact: Johnson Controls Unitary Products, Consumer Relations, 5005 York Drive, Norman, OK 73069. Or, by
phone 877-874-7378. All warranty service or repair will be performed during regular business hours, Monday through Friday 9:00am-5:00pm.
PRODUCT MODEl NO. ________________________ INSTAllATION DATE _______________________
UNIT SERIAl NO. ___________________________ I NSTAllINg DEAlER _____________________________
FOR PRODUCT REgISTRATION: For your benefit and protection, return the Warranty Registration Card to Company promptly after installation. This will initiate the
warranty period and allow us to contact you, should it become necessary. This warranty extends only to the original consumer purchaser and is nontransferable. For this
warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all local, state, and national codes;
and the product must not be removed from its place of original installation. The warranty period for repair or replacement parts provided hereunder shall not extend beyond
the warranty period stated below. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product shipment from Company. If you
are unaware of the date the warranty became effective, contact Company at 877-874-7378 or visit www.upgproductregistration.com. You can register your product online
at www.upgproductregistration.com or by returning the Warranty Registration Card on the back page of this packet.
The warranty period in years, depending on the part and the claimant, is as shown in the chart below.
Air contionner / Heat pump
1
Residential applications only
compressor
other parts
THgD
5 years
5 years
CMB, CZB, CZE, TCgF, YCHD, YMB, YZB, YZE, YZH, TCgD, THRD, YHJD, YHJF
Al3A, Al3B, Al5B, Hl3A, Hl3B, Hl5B, Hl8B, TCgD, lHJD, lHJF
AC3A, AC3B, AC5B, HC3A, HC3B, HC5B, HC8B, TCgD, CHJD, CHJF
10 years
5 or 10 years†
1
All 3 phase condensing units have 5-year compressor and 1-year parts.
†To qualify for the extended 10-year parts warranty, the unit must be registered online at www.upgregistration.com within 90 days of installation. (R-410A units only)
Company strongly recommends regular periodic preventative maintenance on this equipment. The person most familiar with the equipment in your HVAC system is a
Company dealer. The Company dealer can ensure your maintenance program meets the conditions of the “Company Warranty”, maximize the efficiency of the equipment,
and service your unit within the mandated guidelines with regard to unlawful discharge of refrigerants into the atmosphere.
EXClUSIONS
This warranty does not cover any:
1. Shipping, labor, or material charges.
2. Damages resulting from transportation, installation, or servicing.
3. Damages resulting from accident, abuse, fire, flood, alteration, or acts of god (tampering, altering, defacing or removing the product serial number will serve to void
this warranty).
4. Damages resulting from use of the product in a corrosive atmosphere.
5. Damages resulting from inadequacy or interruption of electrical service or fuel supply, improper voltage conditions, blown fuses, or other like damages.
6. Cleaning or replacement of filters.
7. Damages resulting from failure to properly and regularly clean air and/or water side of condenser and evaporator.
8. Damages resulting from: (I) freezing of condenser water or condensate; (II) inadequate or interrupted water supply; (III) use of corrosive water; (IV) fouling or
restriction of the water circuit by foreign material or like causes.
9. Damages resulting from operation with inadequate supply of air or water.
10. Damages resulting from use of components or accessories not approved by Johnson Controls Unitary Products (vent dampers, etc.).
11. Increase in fuel or electric cost.
THIS WARRANTY IS IN lIEU OF All OTHER WARRANTIES, EXPRESSED OR IMPlIED, INClUDINg THE IMPlIED WARRANTIES OF MERCHANT-
ABIlITY AND FITNESS FOR A PARTICUlAR PURPOSE.
SOME STATES DO NOT AllOW THE DISClAIMER OF IMPlIED WARRANTY, SO THAT THE ABOVE DISClAIMER MAY NOT APPlY TO YOU.
SOME STATES AllOW ONlY A PARTIAl lIMITATION ON IMPlIED WARRANTIES TO lIMIT THE DURATION OF IMPlIED WARRANTIES TO THE
DURATION OF THE EXPRESS WARRANTY. IN SUCH STATES, THE DURATION OF IMPlIED WARRANTIES IS HEREBY EXPRESSlY lIMITED TO THE
DURATION OF THE EXPRESS WARRANTY ON THE FACE HEREOF.
IN NO EVENT, WHETHER AS A RESUlT OF BREACH OF WARRANTY OR CONTRACT, TORT (INClUDINg NEglIgENCE) STRICT lIABIlITY OR
OTHERWISE, SHAll JOHNSON CONTROlS UNITARY PRODUCTS BE lIABlE FOR SPECIAl, INCIDENTAl, OR CONSEQUENTIAl DAMAgES, IN-
ClUDINg BUT NOT lIMITED TO lOSS OF USE OF THE EQUIPMENT OR ASSOCIATED EQUIPMENT, lOST REVENUES OR PROFITS, COST OF SUB-
STITUTE EQUIPMENT OR COST OF FUEl OR ElECTRICITY. THE ABOVE lIMITATIONS SHAll INURE TO THE BENEFIT OF JOHNSON CONTROlS
UNITARY PRODUCTS’ SUPPlIERS AND SUBCONTRACTORS.THE ABOVE lIMITATION ON CONSEQUENTIAl DAMAgES SHAll NOT APPlY TO
INJURIES TO PERSONS IN THE CASE OF CONSUMER gOODS.
SOME STATES DO NOT AllOW THE EXClUSION OR lIMITATION OF lIABIlITY FOR CONSEQUENTIAl OR INCIDENTAl DAMAgES, OR FOR
STRICT lIABIlITY IN TORT, SO THAT THE ABOVE EXClUSIONS AND lIMITATIONS MAY NOT APPlY TO YOU.
JOHNSON CONTROlS UNITARY PRODUCTS DOES NOT ASSUME, OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR JOHNSON CONTROlS
UNITARY PRODUCTS, ANY OTHER lIABIlITY FOR THE SAlE OF THIS PRODUCT.
THIS WARRANTY gIVES YOU SPECIFIC lEgAl RIgHTS. YOU MAY AlSO HAVE OTHER RIgHTS WHICH VARY FROM STATE TO STATE.
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