Coffee Crafters – 708 S. Clearwater Loop Ste 105 Post Falls, ID 85854
Phone 509-228-6916 Websites
www.coffeecrafters.com
YouTube Page
Contact US: [email protected]
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Return Instructions
1.
Contact Coffee Crafters Customer Service Department at 1-509-228-6916 to begin the
return process.
2.
Pack the item securely in the original package, if possible. Enclose the return portion of
the original packing slip with the item.
3.
All products must be returned in excellent condition, in original boxes, and with all
paperwork, parts and accessories to ensure full credit.
4.
All return shipping charges must be prepaid. We cannot accept C.O.D. (cash on delivery).
5.
Keep the Return Tracking Number from the package you are returning to ensure that
the package is returned to the warehouse.
6.
You can expect a refund in the same form of payment originally used for purchase
usually within 10-15 business days of our receiving your returned product. Returned funds may
reflect charges for incomplete components or damaged materials. Delays may be experienced
in the case of incomplete returns. Please note that your shipping costs will not be refunded.
Receipt of Damaged or Defective Items
If you receive a damaged or defective item, contact Coffee Crafters Customer Service
Department at 509-228-6916. Please supply the Representative with your order number, item
number and tracking number from your original confirmation e-mail. The Representative will
also need your e-mail address and phone number. We will make every reasonable effort to
assist you with your return. If you do not contact Customer Service, you are responsible for all
return shipping charges.
A defective item may be repaired or replaced within 90 days of purchase under Coffee Crafters
Warranty.
